I know some fast foods are pretty efficient at delivering good quality food and customer service. However, this McDonald's is the anomaly. Although the delivery with Uber Eats was swift and courteous, the food was not what was expected. The food was cold, stuff, dry, and all types of wrong. No sauce. Fries were soggy and felt slight old. The soda we asked for was all messed up and watered down. I probably won't order late night cravings from here again. Also, we tried to call the restaurant to get an update on the food and the number was not in service. Poor quality all around. read more

They get 000000 ratings from me!! (12/4/20)!! I just got my food and in my slushy i noticed something in it. I took the lid off and dragged it out with my straw. I then noticed it was a baby roach in my slushy. I am discussed! My two children were also drinking this slushy with me. If i was not eating with the light on i would have drank that roach!! read more

McDonald's - A baby roach found in my slushy - Fast Food Near Me - Riverview, Florida

This McDonald's is usually pretty quick and I've not had any negative interactions with staff. I frequently go to McD for just a drink. One of the best things they do here is give you your drinks (if that's your whole order) at the first window where you pay. This way you're not stuck in line for the last 2 cars of the line. I really appreciate this practice and definitely think it would help most drive thru lanes move quicker. read more

terrible waited 30 minutes for a drink and front cashier had a terrible attitude. watched my drink sit on the counter melting for 20 minutes while they ignored me. read more

Absolutely pathetic! In drive thru line right before midnight, but as I finally get up to order, informed that they only serve Uber Eats and Door Dash after midnight. Despite having a full drive thru, restaurant making food, and customers wanting to purchase food... no, only online orders. Completely unsatisfactory and ridiculous business model... GM has no business being in the customer service industry with decisions like this! read more

38 min in the drive thru to get ice cold fries. Asked for hot ones. Got asked to pull up. Got forgotten about for another 10min. Went inside to ask them to remake the whole order. Not serving my kids cold food after 45min of waiting. Get home with new food. It's the wrong order. My sons food was missing. Can't call the store bc the number listed is "out of service" when you call. read more

This is THE worst McDonald's that I have ever been to! The lines are ridiculously long and when you finally receive your order the food is cold? Cold soggy fries with a dry, salty burger!!?? If I ever go there again, it will be out of desperation or no other options. read more

They gave my 2 year old spicy nuggets in his happy meal. Also forgot his toy. Had to pull into a spot and wait 10 minutes for this.

Just horrible customer service. Manager very rude. Cashier rush orders than mess them up. Oh they do not give " refunds " even if the cashier ring up the wrong order. I usually do not write reviews but they needed one. read more

Ordered 2 crispy chicken meals, 2 4 piece meals and a 10 piece meal..... see how simple that order was.... crazy how this place couldn't even give me half of what i ordered. Unbelievable how they had to ask me 3 times what my order was and still messed up. Every single time i come to this McDonald's they tend to always mess up my order... read more

Quick exit of I 75. Very simple in and out. Had to write a Review,due to the place being clean. Freindly staff. Noticed there Restroom was Very Clean. Modern Ameinties. Even upgraded with Glass Tiles. They also have Paper Towels available. Instead of the AWAFUL Hand Blowers. Even w/Hepa filter they scatter dirt and dust.Among other things you can take w/you. Their food is fresh. Excellent communication skills. Lots of parking. And yes also a drive thru serv. Easy access from Hwy. read more

C'mon, what can I say that you already don't know. Running errands, was hungry, craved a fish sandwich... where else but here. Nothing special, nothing different, so so employess trying to earn a buck, except this particular McDonalds is AWAYS packed so be ready to wait a bit. Filet-O-Fish = Guilty Pleasure ! read more

Its McDonald's what more do you need Service is pretty good though Filet o fish only 2 bucks right now read more

When hunger strikes and you're about to start a marathon of running around doing chores what's the answer? My guilty pleasure, Mickey D's filet o fish. Always good. This particular location is an extra busy one, cars always seem to be wrapped around it but the drive thru was fast and efficient and I was on my way in a jiffy. The staff was great, everyone was happy to see you and it showed. The coke was cold, the fries hot and the fish sandwich had just enough tarter squeezing out, perfect. This is one of the best run McD's I've ever seen. read more

I was in a really good mood. Excited to try the adult happy meal. Waited at least 10 minutes. Hyped myself up for this. Anticipation building. Attempting to make a TikTok. WHEN ALL OF A SUDDEN. I am not given a ADULT HAPPY MEAL/cactus plant flea market box. Just a regular bag with the other food. When I asked where it was... the worker asked me, "oh, you wanted that?" OF COURSE. It may be a little childish, but yes. I really did. I didn't even want the food. I have had strep throat all week. This was my Friday night little date night before a movie since I can't do much else and WOW, disappointed. I didn't want to post this but I'm SURE others could relate so PLEASE always give them the BOX. Give them the box and the toy. THE WHOLE ORDEAL. I would of just ordered a 10 piece meal. THE WHOLE THING IS THE FUN ABOUT IT. Don't take the fun out of peoples lives. Just give them the box. You had them. Don't be lazy with the adult happy meals. ITS FUN. read more

Awesome! I did the order on my app walked next door to get my food and it was ready as I was walking in. It was fresh hot and looked like the pictures on the menu, that's a first for me at any McDonald's locations!!! Bravo to this store read more

Not this much to say. Total mess of lunch. Hope they improve quality control all the time not just at peak lunch hrs. read more

McDonald's - If you tap the picture you will see the over flow of sauce on that one piece of bread. Lack of quality control. - Fast Food Near Me - Riverview, Florida

Slowest Drive Thru. Today we spent over 25 minutes to get our Breakfast. The Restaurant has the most rude and condescending Manager!

I had just washed my car so didn't want the receipt. Tried to give it back to the girl who gave me my food to be told that she didn't accept trash. I said they had just given it to me--and neither did I. She still refused. Skip McDonalds--there's a Burger King across the street. read more

I would give no stars if I could!!! Zero customer service. The employee speaking on the drive they order screen stated only "Take your order" and gave the total. No hello, will that be all, thank you... nothing else. The employee who took our payment literally said No words and then the employee at the next window did exactly the same thing, handed us our food, said absolutely nothing and barely even looked in the direction of our car. I just do not understand how everyone working there is impolite and have zero customer service. Like is there a manager on duty? Is there any employee training? Just unbelievable! read more

good food and the fries are usually hot. Just extremely long lines at drive thru. It makes more sense to go in most of the time and just take it out because of the drive thru backup at times. read more

I went late night so all the food was fresh. The fries were crisp and hot. When McDonald's fast food is fresh, it's actually good. The problem is when it comes too fast, it's not that good, especially during really busy times when people expect the food immediately.the kids at the drive through were efficient. read more

Sitting there in the drive thru listening to the gentleman try and take my order all he was doing was laughing and carrying on with the mic on before he even realizes I am there mind you there is a line both in front and behind me and his response is ,"yo what can I get you" then he doesn't tell me how much my total is and my order is missing things after I got home. Would not recommended at all unless you want to sit there ignored and get the wrong order read more

I have been visiting this McDonald's since opening and service has been okay. I am concerned that they are not following the face mask requirement. On my last two visits there has been a customer ordering inside without a facemask. The sign on the entrance states that you must have a mask to enter but the customers were allowed to order and wait for their order inside. read more

It is McDonald's, so it's nothing new or out of the ordinary. This one definitely has improvement from a few years ago after the upgrade. However during peak lunch hours, expect it to be packed. I have never had an issue regarding my order and it has always been hot and ready. If waiting is a huge issue, download the app and order ahead of time so you don't have to wait forever. I went a few days ago and it was clean, calm, and you can tell the employees were doing everything they could to stay busy and help out. I can't really complain, especially since I am a frequent goer to this particular location. read more

Had the new mcflurry but it was mostly ice cream not no caramel how it's advertised the wafers taste like they was expired. The fries was old & salty asf. We gotta pray over our food now a days read more

Worst McDonald's in the neighborhood. Don't matter what time of day you go but it's even worst at night time. Bad customer service and even when u ask for an manager they never come it always be another crew person that wants to come to the window. I would rather drive an extra 10/15 minutes up the road to the next McDonald's. Trust me don't even waste your time with this one. Worst experience ever read more

We always do the drive thru. Customer service is always great. Order is always correct. I can't stress enough how much I love when they have good customer service. Makes you want to come back! read more

Where do I start.... a few years ago I found a bug in my food at this McDonald's which I ended up never eating McDonald's again, cool whatever. Well my husband went through this McDonald's for my daughter (since I refuse to have anything to do with this crap hole) he waited in line for 20 minutes after ordering to pull up and them say their system went down and only taking cash (put didn't tell him while he ordered so must of happened after) He had no cash and wasted 20 minutes with our two small children in your drive thru. A good restaurant would of given him the meal for free (he ordered ONE happy meal) Which this only puts the nail in the coffin for us we will no longer even entertain the idea of going to this horrible McDonald's. I also read someone recently found a tooth in their food at this location. So obviously the only thing this establishment is doing is giving their store a facelift but not fixing the real problems. Worst McDonald's ever! read more

My family gets dinner from this McDonald's about twice a month. We also go through the drive thru because of the convenience. However, each time we get to the speaker box, we wait for someone to greet us. After waiting a few minutes, we have to ask if there's anyone there to take our order and right away the employee says, "Can I help you?" in a less than pleasant tone. This particular time after having to ask for someone to take my order, I had had it. I asked the employee if they no longer greet the customer and if I'm suppose to ask for help. She responded rudely, claiming that she was speaking to her manager and that was the cause of the delay. Highly unlikely since this had been our experience nearly every time we come. Then, we pulled up to get the food, the employee at the window (assuming it was the same rude girl who "took my order") didn't say anything to me, just stared at me rudely as she handed me my food. After giving me the last item, there was no "Thank you!", "Have a nice day!", no apology. So, I smiled and thanked her and left. Finally, after returning home, I pulled out the food from my daughters Happy Meal and her french fries were dumped in the bag, upside down. The employees that I've had contact with are just rude and very unmotivated. Just a frustrating experience overall. read more