Don't expect customer service like advertised. Don't order on the app and expect to get it delivered to your table # as advertised. Instead expect to get screamed at by your table # telling you to come get your food nobody in line a couple of people sitting inside heaven forbid they have to what they advertise. Thought it would be better since a couple years has passed. Nope still rude and unprofessional if I hadn't already ordered it and paid I would've walked out. That would be a good idea pay for your food after the service. Think that would change anything? read more

This is absolutely the most abhorrent mcdonald's i have ever been to with the most disrespectful staff. The worker was underage and seemed drunk at the window and they treat all of their customers horribly, make fun of them, and mess up their orders on purpose for no specific reason other than being foul human beings. The manager with the bald spot who tries his best to hide it is the worst out of all of them and should definitely lose his job. I do not recommend this place but I do appreciate the workers who actually do their job right. read more

I usually go through the drive through when I get food here and if you get your food that way its fast but I have gone inside twice and both times its like they dont expect customers to come in. You have to wait and wait for someone to notice that there is a customer for them to come over and take your order, and then after they give you your food you cant get anyones attention to help with getting you anything. The actual food is ok, but if you get breakfast here then dont expect the same quality each time. I think that might be because they have a high turn over but not sure. Overall I think for a fast cheap breakfast then the drive thru is ok to chace it. read more

95% of the time I get any kind of fast food, my order is wrong, so I've gotten used to something always being wrong with my order, however after going to this location maybe a dozen times now, I have to say that I'm impressed! Every time I've been, all of the staff have been friendly and polite and ACCURATE! I have yet to have a single order messed up yet, and that is rare. read more

Ugh what do I say about the place. Terrible service. When you order a McFlurry and get just vanilla ice cream??? Then you tell them and they get an attitude?? Well if I wanted vanilla ice cream I would have ordered that. Then they hand back with cookies just dumped on top and not even mixed??? Do you not understand what a McFlurry is??? It is mixed!! Ugh I give up!! Also heard from a former employee that if they don't want to make ice cream they just say that machine is down. The smell of old oil as you drive by turns your stomach. read more

Food is full of preservatives. I only eat the breakfast menu or the McRib when it is in season. I spend maybe $100 a year. And the price has been inflated just like everything else. read more

Truely a crap shoot here , if you got to have food ok ! Seldom get order correct , something I can't understand, all you have to do is push the correct button , hard to get help that cares I'm sure but it's only a job and it's warm inside. read more

So this particular location has some service thats good and some service that needs to be fixed right away. Went there and ordered food. Had to repeat the order three times and still didnt get it right. On top of that who ever made the cheeseburgers put so much onion on it they could have easily spread it to three more burgers. They were also made messy. I understand a lot of places are short staffed but please make your customers food with a little more respect. If it wasnt for the customers yall wouldnt have jobs. read more

What do you expect? It's McDonald's. Every time I come here my order is always wrong and I only get freakin chicken nuggets. Bunch of kids work here and I almost never see the same face. They do offer to fix my food every time it's wrong and do offer a future meal; but every time I go? I only go about once a month. I think once this place gets more permanent-ish people then they could offer better service. It's not their fault entirely. Sincerely, Someone who loves chicken nuggets. read more

The McDonalds at Jake and Mooresville rd in Salisbury is one of the worst . Slow sloth like service food cold. Managers not available. Food not coming out like the brand specifically wants. Ray Croc would hate this location. It is clean in the dining area. They need to manage the employees. I saw several walking outside to have a smoke. It could be so much better. The one at statesville and and innes is really good. I was a manager at a high volume store and this would just not be ok.. read more

I tried to purchase 10, $5.00 gift cards, Was given 5, $10 gift cards. After them trying to correct this, I finally asked for a refund. I was given a receipt showing $20 refund. Upon brining this to their attention I was given another receipt showing a $32 refund. Two days later the refund transactions have yet to show on my bank statement. I went in this morning and the manager said I was refunded cash. I did not receive my gift cards, no cash refund, nor any refund to my bank account. Be careful here, they apparently refunded my $50 as cash and kept it, telling me it would show on my bank statement. Horrible business practice, deceitful, dishonest, and theives. Be forewarned. I have contacted the corporate office who has told me the owner/operator would contact me, 48 hours later I still have not received that call. read more

If i could give this shit hole a negative one rating i would, only because of the bitch Katrina that works there. Yes I'm the one with the purple hair and black glasses that came in there and showed my ass over some sauce for my nuggets but I never once disrespected you or said a word to you and technically I didn't start showing my ass until your little friend wanted to run her mouth like I couldn't hear. Can we say unprofessional? I mean I get y'all work at McDonald's but damn. The staff here at night is very rude and every time I come I get treated like shit and talked about. Okay yea I did what I did now let's move on. I get you must not have much a life but get it together my dearest Katrina! :) -sincerely, A very pissed off not so much customer anymore :) read more

Bad service. I bought a coffee and had another drink on the table from somewhere else. The manage proceeded to rudely interrupt my conversation and yell at me and my friends to "get rid of our drinks." I would have understood if she had asked us politely but she yelled at us and was very rude. It also doesn't help that she was the manager; employees are the biggest example of how a store operates and if the manager is rude I cannot imagine it as a good environment for consumers or workers. read more

The service here has definitely got better. But make sure the orders are correct. The fries are hot and amazing

This restaurant gave me diabetes and diddly done give me dem aids. The doctor said I have 2 hours to live! The place does smell like them fake ass chicken nuggets mmmmm so gud. read more

Breakfast is incredible in the mornings and worse after 10:30 AM. Every time I've ordered an 'egg & cheese' biscuit during lunch/dinner hours, the egg fold is either too hard to eat or very burnt. read more

This McDonalds was one of the best, great service, good food. But the new make as you wait quarter pounder has killed their service. This marketing idea turned fast food into slow food. read more

This place is hit and miss. Sometimes you have great staff, next time they suck. Was served cold food and when asked for Orange Juice was told the machine was out of order? read more

They rush you though the line when no one else is in line and won't give you a receipt!!!I depend on receipts to keep my accounts balanced.They should tell you up front if their printers don't work(managers excuse)First employer told me they had NEVER been able to give you a receipt if you didn't get it at the window...Funny how I have to struggle with the Rockwell location Constantly to simply get a receipt! They will give them awhile and then quit again.I don't believe a word these people tell me!!! I have eaten at McDonald's since I was a child and I'm 67 years old now.There is no such a thing as customer service any more!Everything is third rate now.I ask what something meant on the driveway menu a board one time and caught be hell from the girl that took the money,she read back my order and I told her it was wrong...when I got to the pickup window it turned out to be wrong but the employees have learned to get you to pull forward even when nobody else can is behind you where they can kick you out of line and give you no reasonable and to correct problems.They just want you to go away! Have you run the McDonald's gauntlent today???Just get up and get away:from McDonald's.The best place in town to get misled! read more

This McDonalds is convenient as I work on this side of town. They get the order wrong in drive thru 25% of the time. I find that most of the employees are sweet although there are some bad apples. One time I ordered a 10 piece nugget and got an egg white in a 10 piece box??? Wish they still had $1 iced coffees. read more

Have you ever started your day on a high note, feeling great....then have your whole attitude be changed by a horrible experience ten minutes later? That is what happened this morning. I pulled into the drive thru to order my breakfast to be greeted through the speaker by someone who does not seem to care whether they take your order or not. Oh, yes, I am just here killing time...No I am here to order my food so that I can get to work. I ordered my breakfast AND lunch so that I would not have to leave my desk today. I was even willing to pay the outrageous $1 for a cup of ice. After pulling up to pay (which was the one bright spot of the experience, hence the second star) I was greeted by a young woman shoving a bag in my face then holding out one drink. I said no, I also had a cup of ice. She then hands me the cup, with no lid and no straw. She says "have a nice day" as she turns away and ignores me as I try to ask for a lid. As if that were not enough, when I reached into the bag to check my order I see there are only two napkins. I'm sorry, is there a napkin shortage I didn't know about? Needless to say, this is the last in a long line of bad experiences (wrong food, incorrect order, not enough food in the bag, etc.). This place has gone downhill and I will no longer be eating there. I know my one order won't make much of a difference but I will be taking my business to Sonic. It may take longer but at least they make sure you get the right food, enough food and they take care of you. Okay, that's my rant for the day. read more