This McDonald's is really about convenience for me and being able to use my reward points. I don't like the fact that some homeless people be in there asking for money or to buy them food, it's really the manner that they ask that I don't like. Management doesn't do very much to stop this . read more

The service is below average basically trash , the food is always cold especially the fries, when you order a large or medium fries they not give under price portion size. The coke products always watered down. read more

Stopped by McDonald's after school just to grab something quick. The food came out fast and the fries were good as usual, but the burger was pretty basic and kind of messy. The place was really busy so it felt a bit chaotic and finding a seat took a minute. Staff were doing their best though, so no complaints there. It's okay for a quick bite, but nothing special. read more

Came here to get some food after walking couple of miles since it was the closest one to me and when I arrive to the establishment, the doors were locked. It's a Saturday and barely 7pm the sun is Barely going down. I don't have a car and now that I ordered though the app, I can't cancel my order, can't even pick it up through the drive thru since they're arguing with me and just a huge inconvenience to walk somewhere else just to find something to eat. I could understand maybe 9pm but 7? Really? I've never been to a McDonalds that closes that early. Regardless of the wandering homeless people walking around. Never coming back here again. They should be outlawed to close this early. It's running their business and inhumane. read more

I had to update my review. This McDonald's isn't the best because of its location, but the employees here have changed for the better. We we're greeted by a friendly face, and he was also super helpful. The inside is well maintained and tidy. The food was good because it was made fresh and served hot. They definitely needed an updated review to reflect the changes I've seen. read more

McDonald's - Double quarter pounder, single quarter pounder, fries, and two Mc Doubles with Extra Pickles and Extra Onions. - Burgers Near Me - San Bernardino, California

The absolute worst customer service on the planet after ordering food I asked Catalina for a cup of water and napkins, waited 10 minutes while she served others. read more

I got a 10 piece nugget and told this guy 5 times. Like literally 5 times sweet a sour sauce please. And 5 times he said okay! And guess what I didn't get!? Sweet and sour sauce!!! read more

Foods never ready they're slow or take seven minutes every time I order something whether it be 5:30 in the morning with no one in line or after work they don't run this restaurant great read more

Ordered ahead on the app and they didn't give me my full order. I went back to pick up my order and they made it such a Big deal so I can get my order. The manager was very rude. Drove back 15 minutes from there mistake to get bad customer service on food that I ordered and payed for buy they didnt give it to me. I only rate this a 1 because I can do a 0 read more

Bad bad bad bad costumer service we literally had to wait over 15 mins in line pulled up gave our code we get sent back to the f..... line just to give the code over the speaker smfh. Pulled up and they still had the audacity to give attitude just to get a f..... coffee read more

Employees do their best to make your visit nice and provide service with a smile. The area is horrible and unhoused wonder around the drive thru banging on car windows for money. Security is needed since the police department can't be everywhere. Actually all the surrounding business are suffering from the same situation. read more

The worst McDonald's I've ever been to I'm not one to write a review but I know its needed to make sure you don't go thru the same situation as I did . I came at 10 28am to order a mcchicken and they said I could not till 1030 so I waited came back to the drive thru and as I gave the young lady my credit card she drops it on purpose so I had to get out of the car and give it to her again. So I took 2 bites and it tasted like cardboard came back inside to ask for a new one they took 20 min for a mcchicken sandwich so I asked for a refund . They said because I took 2 bites I can't get a refund I called corporate and explained myself and still nothing was resolved I highly recommend not coming here it's sad nothing was resolved read more

Ordered a mobile order and everything came out perfectly! Nice service and pretty quick. Fries were amazing i ate them in the car lmao

Hello everyone, I went to this location to pick up my online order, and the manager on duty, named David, was very rude. He even refused to give me my order. It was disappointing to see someone, especially a young manager, behave like this. I mentioned to him that I used to be a department manager at McDonald's and that this is not how customers should be treated. His response was, "I don't care, and you can leave because we won't give you the food." I ended up leaving without my order, but honestly, given the reviews of this restaurant, I'm not surprised. McDonald's should focus on better training for their employees because this kind of behavior is unacceptable. Thanks! read more

There's no point in making online orders, they'll take care of the long line of drive through people before getting your order ready, guaranteed. You're better off getting in line with the rest of the drive through on getting your order in a timely manner. read more

I don't recommend this place, because the manager Crystal was so rude and unprofessional. Let's start by saying that my daughter is in the Air Force servicing and had came home to visit, so we stopped by McDonald's on our way home. We ordered drive through but when we got our food we were missing two plain cheeseburgers and asked to pay for them if they didn't charge us and the manager said we had to go back through the drive-through and reorder. I think it's ridiculous after being in line for 15 minutes waiting when it wasn't our mistake if their employee didn't properly take our order correctly. How ridiculous to make us go back through the driveway for two plain cheeseburgers. The cashier at the window felt bad and said "I am sorry but my manager said I can't or I would've done it." What an example as a manager to her employees!! Shame on Crystal (Manager) read more

Located on 2nd At. Plenty of parking available. I haven't been here in ages, but we usually go to the drive through. We ordered the #1 Big Mac meal since they stopped serving breakfast at 10:30 am. It took a little longer than usual before we got to pay and get our meal, maybe because it was right before lunch rush hour. Food quality was good. Employee was friendly. read more

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Went through drive through for breakfast this morning 8/20/2025. Ordered breakfast and an Iced Coffee. Drove off to work and I took a sip of my iced coffee and I felt something odd. I thought maybe it was left over paper cover from the straw and when I spit it out it was a piece of green dish washing scrub pad. This is unacceptable. I have digestive issues if I would had swallowed this that would had put me in the hospital. How can someone not see this in the cup when you're pouring in coffee. I tried calling the store when this happened. Typical no answer. I called cooperate and they open a case for this complaint. I ended up getting a call back. There response was we will look into it and we offer a free meal for the inconvenience. Really a free meal you think I'll go back for that. Sorry but I will not take a free meal or ever eat at Mc Donalds again. That's the best they can do to resolve something like this. I don't feel safe to eat there ever. God knows what they are doing behind those doors. read more

McDonald's - Closer view Dish washing scrub pad material I spit out of my iced coffee - Burgers Near Me - San Bernardino, California

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McDonald's should stop hiring dumbass little kids. can never get an order correct, didn't even give me one of my fries & couldn't even give me the correct flavor pies. foods never fresh, I don't even know how this location is still open read more

This McDonald's location is locally operated. So far we came here twice. Each time we ordered food through drive-thru. Their food is like other McDonald's locations and it's average. The price is affordable. Their overall service is okay. In general, this place is just like other McDonald's locations. read more

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Taste like asscheeks (yuck) and stingy with the gifts as well also with the sauce and bad service and food is bad read more

McDonald's - This mccripy is dry af no sauce on this sad ass chicken - Burgers Near Me - San Bernardino, California

i barely come to this mcdonald's, buh i was looking to work a second job bc of difficult situations at home, so i thought mcdonald's would b a good choice for a job since they seem to b paying good. i went over in person and walked in, literally first person i saw was the manager himself n he just told me "can i help yu or what" my boi was lucky that i needed a job and wasnt in a bad mood, but i asked if theyre hiring and i needed a job, he told me hes not in charge for that and told me to go on the website to apply. tbh they ignored my whole application n im js pissed enough so im leaving a review abt this read more

I ordered a quarter pounder with cheese with extra mac sauce on both breads instead they gave me ketchup I asked for extra onions and pickles with my French fries well done fresh fried hard before I got the order the manager said it was as I ordered guess what the fries were not fresh I did not have mac sauce on my bread they had the nerve to be arrogant and act like I was tripping because I spoke up on how I didn't want these warm french fries and how my burger wasn't right this McDonald's really needs a revamping I will be calling corporate tomorrow I don't understand how McDonald's don't send Representatives up here to make sure that their business is ran right... so I just got home and I looked at my fries and I'm going to show you a picture of what medium fries look like I guess they got in their feelings because I complained this is definitely going to corporate read more

McDonald's - Burgers Near Me - San Bernardino, California

yummy food, ice cream and frap! & the staff was amazing and made my trip a quick and great one :) !

I order a cheese burger and I got a chicken sandwich I order through Uber eats I will not order agin read more

McDonald's - Burgers Near Me - San Bernardino, California

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I ordered through the McDonalds app at 11:40am. I went in at 12:03 pm to pickup my order at curbside space 1. I couldn't check in through the app so I called them number for this location but they didn't didn't pick Up. I went inside. I waited until 12:25pm. I spoke to two people. One guy said "what was the name and order number?" They could not find my order. Then I spoke to another guy (manager) and said "what was the order number?" I showed him my phone to see the order. They couldn't find it either. So I said "I want to cancel and request a refund." I was on my lunch break. He said you have to cancel through the app by calling the number. There is no number on the app to call. I googled a McDonald's number and called. The lady said it should cancel on its own since I did not pick it up. On the app it said you can't cancel or get a refund. The only thing to do is go to another McDonald's to get your order. I called my bank to dispute the transaction. I opened a claim. Don't order through the app! It should not be this difficult to cancel an order and receive an immediate refund. All the other restaurants and stores do this efficiently and automatically if you request a cancellation/refund. read more

McDonald's - Receipt - Burgers Near Me - San Bernardino, California

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We ordered our meals through the drive through and we upgraded to medium orange juices... They gave us medium cups filled with ice and what tasted like water with a splash of OJ. No condiments in our bags. Really disappointing breakfast. read more

I'm getting tired of the people they are hiring to work here. They keep getting my order WRONG. LAST WEEK, they forgot my chicken nuggets, TODAY I ORDER BREAKFAST, they forget my has brown and GAVE ME THE WRONG SANDWICH!!!! this is so annoying, I come to work and get ready to eat my food, and she brings up about a receipt, like you people never gave me my receipt through the drive thru. This place SUCKS. It's not the first time they mess up in my order. Then when I call, they want to give me attitude and act slow read more

McDonald's - NOT the sandwhich I ordered, I ordered a Sausage & Egg McMuffin - Burgers Near Me - San Bernardino, California

Pulled at 6:40 am on a Friday, 2.2.24 to be precise, for a hash brown and some coffee. The girl working the drive-thru responded with this "right now, our machine is being cleaned so.." and just went quiet. I thought that was quite rude. Also clean your machcine before you open you jabronies. read more

0 stars. they messed up my order. then didn't believe me and wanged my food back, proceeded to pull it all out , with no gloves. then got mad that i didn't want food anymore and wanted a refund. then tried to not give my card back. worst mcdonalds ever. management and workers are terrible ive already called corporate. read more

Stopped here for a $6 meal and was so surprised! It was so good. Hot, fresh, crispy fries and nuggets. I never thought I'd give MickyD's a 5 star rating but today they earned it. Even the cashier was friendly and nice! read more

i can honestly say this is the worst Mcdonald's ive ever been to. I understand it located in a low income area, but does give you an excuse to sell old and stale food to customers. Regardless of the area people deserve the same quality there as anywhere else. read more

This McDonald's is horrible There is no customers here this place is completely filthy and they are very slow with the service I asked for a manager because I was so confused So I seen him ask for the manager he went to a girl by the name of Jocelyn she continue to do what she was doing for another minute or two and decided to come over and talk to me before she did all I heard her was complaining To the employees well now you know why the place is suffering bad management read more

McDonald's - the floor of a fast food restaurant - Burgers Near Me - San Bernardino, California

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Horrible store. This is the only store that does this in the inland empire. They swear like your supposed to eat your food dry af read more

McDonald's - Sauce gauging - Burgers Near Me - San Bernardino, California

3/6/23 @7:58am Disgusting service. The morning manager is so rude she hates her job so bad and shows it with pride. I did a mobile order with 2 McGriddles and they didn't have orange juice, the employee that was helping me was respectful and kindly told me they had no more orange juice. I told her ide be okay with a refund since I don't like anything else, I heard the rude ugly ass manager tell her "she needs to do it on the mobile app" the mobile app does NOT let you do a refund. When I told her to show me since she swore it was on the app she rudely interrupted the employee & myself by saying "you didn't let me finish" with the rudest tone ever & then asked me if I had the card I paid with through the app, Then she did my refund like she should've in the first place. Do what you get paid for! read more

Pass on this McDs if you can help it! Pros: the coffee usually tastes good? Con: very busy, very slow, food is never fresh and tastes very gross, there's always homeless asking for money in the drive thru. Disappointment! This McDs is always super busy. Everytime I go here, it takes FOREVER to get my food at the lunch hour. Most times, the food is very greasy and lukewarm. I work in the area, I've been here several times, and I am always disappointed. (greasy and lukewarm everyt There's always a lot of homeless hanging around asking for money too. I recommend trying Del Taco or Taco Bell which are both nearby. Both have been fresh in my opinion. read more

I went to the McDonals on 2nd Street in downtown San Bernardino and went to order from the kiosk. A homeless man was sitting there and continued to curse and berate me because I did not give him cash. So I told the order person I'd order at the window and she said she couldn't take the order and sent me to the next window where they said they couldn't take an order either. I generally will get something for the homeless but not when they become nasty. I was afraid and will NEVER go to this location again and will also tell the people I work with to go to Starbucks instead. We only have a few hundred people in our building. Downtown San Bernardino is a dump and the restaurants are becoming more dangerous to visit here. DON'T GO TO MCDONALDS ON 2ND Street in San Bernardino!!!! read more

I hope this is the first and last review I do that doesn't meet my expectations nor anyone that is an advocate for someone's health such as myself. This establishment banters about cleanliness, but nothing was clean about it. The area that this place serves can be blamed all day for this, but so could other places nearby. Yet, they all manage to keep their places a lot cleaner than this establishment. I find this highly intersting. Upon eating my food, I notice armed security walking around ensuring my safety and others. I find this is good, but I also see a need for someone to just wipe tables to keep up with the demands of their customers. Most of of the patrons were homeless with psych issues. Yelling inside the building gave a different feel to this place, as the decor suggests otherwise. Even the facelifted remodel can't hide their true self. Before exiting, it was only appropriate to use the restroom. This bathroom was disgusting. Doo-rag on the floor with fecal matter present on it. Bathroom smelt herendous! No soap in the dispenser, nor was their a trash can visible. Also, countertop was dirty along with the stench of trash on floor, or what appeared to be trash. Where's the hourly checks? Also, I found it disheartening that I would use my hands to open the door after using the air dryer. Hand sanitizer should be placed outside bathroom. As far as I'm concerned, my hands are dirty again after touching the knob. I've worked closely with the homeless population doing volunteer work, as well as serving the homeless in my line of work. However, I feel cleanliness should be a top priority here. Afterall, signs are displayed McDonalds takes pride in their cleanliness. Pocs to follow. read more

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Updating my review This McDonald's now is fast with friendly staff. I looked at the managers name tag Juan He knows how to run this place and speak to his employees with respect and motivation. I was impressed with customer service and my order was accurate and good read more

Absolutely horrible service They took 40 minutes to bring my order. They need to do better and be faster, it's a fast food place for a reason read more