I went to this McDonald today and ordered and paid for my food at 10:15am using the app. The drive-through line was so long and I waited 17 mins and finally got to my turn. But then they said it has already passed 10:30am and the breakfast can no longer be served. I asked them patiently and they said they will talk to the manager. Finally they asked me to pull up to the window to pick up the food. I waited another 7 minutes and finally got to the window to pick up the food. But then they told me they don't see my order and ask me to leave. I spoke to their manager (Robin) and she said I had to go inside the restaurant, stay in line and order the food again. Not only I waited more than 20 mins and didn't get the food that I already paid for, both the manager and the server was also so rude and don't give a "sh*t" about their customers. I was so mad and just left. WORST CUSTOMER EXPERIENCE!!! read more

Today I ordered Qtr Pounder meals (2C) with a vanilla shake and for my wife a # 5 with a Sprite. I went back to the store and talked to the manage and he acted as if I was personally insulting him. I had gotten halfway through my burger and found two long hairs so needless to say I didn't finish it. If i am not mistaken hairnets are supposed to be worn while working in a kitchen. My wife's Sprite tasted musty/moldy as if the soda lines hadn't been cleaned out. He said that wasn't his fault as the company is the one who maintains the equipment. He kept asking what I wanted and I replied that I wanted a refund. When he was tapping the screen to create a refund it was if he was in an argument with someone and he was poking him in the chest very hard. He nearly knocked the display off the stand. A manager's job is to make sure things operate properly and to be the face of the company and franchisee. His name is Antonio. I hope the Franchisee and the company take notice of this and take corrective action. read more

Ordered two Bacon Double Cheeseburgers with no pickles. I got NO BACON AND 3 Fuckin pickles on my burgers. You guys really do suck as much as all the reviews say you do. read more

The person placing my order was on a personal call so even though my order was simple she got it all wrong aside from that they served me cold fries and a hard bun food was not edible at all ended up throwing it away. Would've turned around but I was already on the freeway headed home. Never again! read more

The McPlant veggie burger is finally orderable via the kiosk. Note that it does not show up on the website as of 2022-03-19 so only via the kiosk. So I physically walk inside of the restaurant to order it. I am a vegetarian so I have eaten plenty of veggie burgers before. I honestly like their version of it and would eat it again. My complaint is that the fries were kind of dry like they have been sitting under the heat lamp too long. It may be that next time I will have better luck than that. Fast food is OK in moderation, but I probably should eat a good salad for my next meal. Fair. read more

This McDonald's is rarely ever satisfying, if it is not the manager being rude, it is the quality of the food. More times then 1 I have had my food be incorrect or my service be unsatisfactory. I would love to say they are great and food is too but there's no way I can! The fries are never good never taste fresh if I'm not getting small crunchy ends of fries I am getting1s that taste like they were fried in old grease! When you ask for anything extra they either totally disregard what you asked for or they overpaid your food with it like they are secretly mad you had the audacity to modify your order. They might have remodeled their look but they need to remodel their quality of service and their food! read more

I'm embarrassed to admit I went to McDonald's. I was just so busy that it was my fastest option for how hungry I was. I pulled up to the drive thru and all I wanted was the new Arch Deluxe. Only that. No drink, no fries, just the burger. So I say this into the talking box and the woman says, "Number 12,13 or 14?" "No, I only want the burger." She says again, "Yeah (all snotty) number 12, 13, or 14." "I ONLY WANT THE BURGER! NO FRIES, NO DRINK! JUST THE BURGER!!!", I yell back. "Yeah, (all snotty again) Just the burger?" "YeeEEEsssSSS", I say back. Then she gives me my total and I proceed to the first window. There was a car in front of my car, so while I sat there I snapped a shot of the big "M" on the side of the building. I looked up and the woman in the window is staring at me all wide eyed as I pull up. She saw me take the photo. The first thing she says to me is "Oh, sorry." Sorry for what, not listening then giving me an attitude? I will say that the new Arch Deluxe is one of the best things to come out of McDonalds since I was 3 years old and had my first cheeseburger. To bad Ms. Biaaaatch is working the window. Next time Ill chance the line at In-N-Out. read more

McDonald's - Fast Food Near Me - San Ramon, California

This place has no service skills at all. The lady with the glasses at the drive through is really rude and must hate her job. And the told me that he couldn't make my fries crispy because " they were short staff". They had 2 cars in 10 minutes !! Are u kidding me. Lazy pieces of ish. This place sucks. read more

This is by far the worst McDonald's. They never get orders right. My kids like McDonald's as an occasional treat and this is the nearest location to my house at 10 minutes away. The last time I ordered from here in June of 2022, they messed up my order thru the drive thru which we noticed when we got home. I called since I live 10 minutes away and whoever answered had loud music playing in the background. She told me she couldn't really hear me and hung up on me. I called back but no answer. I complained to corporate but this McDonald's never responded. Then, today, my wife took the kids and she gets home and there is food missing. She calls the store and no one answers. She called corporate but this does nothing to fix this franchise. Whether it be no sauce with nuggets, a missing sandwich, no fries or the wrong drink, this place is the worst. I'd give them zero stars if I could. read more

Worst customer service! Ordered one breakfast sandwich at the kiosk, to pay cash at the counter. There were at least 5 people working. Not one person came to accept my money, even after they made eye contact with me. After 20 minutes I asked one of the workers walking by me if I could pay for my sandwich. She said she would be with me in a few minutes. She never did. After 40 minutes, I left. I would not recommend this business!!! read more

I have not been to a McDonalds in a long time and won't be going again any time soon. They have a sign that asks you to have your order ready but the menu is AFTER that sign. and the person in the second window handed me my food and never said one word. I understand trying to move things along if you are busy, but they weren't. At all. Regarding food: I tried the CBO because I love onions and cheese but it was gross. It wasn't cheese, it was maybe a cheese-product sauce that tasted like salty paste. Too bad. read more

This is the closest McDonalds to my house. The drive-thru is pretty efficient and it has prime location to 680. Their customer service had always been excellent. Another mcdonalds forgot my honey mustard. As I headed home I stopped by this one, told them what happened and they gave me the sauces and apologized. Today, my wife picked up some food on the way home. They forgot my Big Mac. I headed back there and the manager instantly acknowledged that it was his fault, apologized and asked me if I would like a drink or a desert. I asked for an apple pie and was given two in addition to my Big Mac and my apple pie. I appreciate this sort of customer service. They owned up to the error and compensated me for my trouble. read more

I come here everyday! Hi everyone I work from home down the street now so I need my caffeine throughout the day I'm sure they know I have an addiction by now anyway everyone is so nice here especially Cristi! It's funny that their accidental order mishap actually got me into quarter pounders so thanks for that! I will certainly be getting names for another shoutout read more

Worst McDonald's location in my opinion. Every time we ask for ready to made order fries, they give us old ones. I even asked the lady if the fries were fresh, and she looked at me dead in the eye and said "yes they are." When I opened the bag, surprise, old fries. Today, I asked for fresh fries. Not only the fries were old, they put old burnt chicken in our deluxe chicken breast sandwiches. I give this location 0 stars. read more

it. mc donalds what can you say. ? no matter wher you go the food & service is mickey d's

All the bad reviews are true! I placed an order to have it delivered to the pickup/parking area. The woman who brought the food didn't even look at me. No "hi" or " thank you" nor any word. I saw no straws with the drinks. I asked "do you have straws?" She said "NO" and walked away. I shrugged off and drove off. Then I saw her coming back with straws. Again, no words to the customer. I know she's not mute cuz she was chatting in perfect English with her friend at the parking lot. This person seemed not wanting to be there. Not a reason to mistreat customers. In these COVID times, one should be grateful in having a job. Sad! read more

The wrost place to eat after hours. The night shift is totally apathetic about providing professional customer service and satisfaction. They do not own up to their mistakes when they mess up and direct their anger at you for the inconvenience of you calling them on their mistakes! Also, be careful, another tactic employed by the night cook at times are to pre-make the burgers/food, let it sit up awhile and instead of throwing it out when the time expires they will reheat it and give it to you past the expiration time. Also, instead of making "fries to order," they'll cook fries and let them remain there and you end up getting lukewarm to fairly warm fries instead of hot fries. I have no personal contempt, animosity, nor an ulterior purpose in presenting this scathing review. I am simply pointing out the deficiencies in management not properly supervising the night shift and a lack of professional Quality in serving the late night drive-through customers. Pure objective constructive criticism. I work the graveyard Patrol shift in this city and have gone through their graveyard drive-thru and many times given terrible substandard McDonald's food and when complained to the night manager/ supervisor "she" showed nothing but apathy in trying to make the situation right nor offer to compensate for any inconvenience. - not even a sorry! Although they're the only Eatery open past 1 a.m. I now don't even bother wasting my time going there now, instead I go to the local 7-Eleven when I'm hungry. read more

Such gourmet food. I birthed my 3rd child in here LOL . He did get a guaranteed job. he will make so much money there . I'm so proud. Will go again LOL read more

This San Ramon locations is terrible. They're notorious for not putting your entire order in the bag, and I've noticed it's gotten worse over the years. Don't waste your money by going here. There are plenty of other locations close enough by. There's also an In-N-Out right up the street, or a Taco Bell in the same plaza. Save yourself from paying for items you don't receive and just don't go here. read more

they make you pay for sauce that they never end up giving you.. & they don't know what they're doing here

Worst mcds service. Ignored me at the line and helped person behind me. Forgot my mcdouble. Had to go back to ask for it. Didn't look like it was cooked for long at all. It looked steamed fr. The bun was soggy and the meat looked pale. Idk how else to describe it. Also, I found multiple eyelashes on my fries like you could tell they were infused when they were frying. To top it off all the tables in there were disgusting. Like cmonnnn read more

I'm really surprised at the down spiral of customer service with this locations new hires. Tonight at 8:30 the new employee whose been doing the drive thru recently actually gave me some unpleasant attitude when I finished my order. "Uhuh, what else?" Isn't an appropriate response in customer service, I get it customers can be really rude but what the fuck is wrong with this generation and their lack of customer service. read more

This location has been around since before I was even legal to drive! Since it is in a boogie spot like San Ramon, they have to keep it high end. I like how they have a lounge area with a flat panel t.v.! I don't come here often, maybe once or twice a year, but the service has never let me down whenever I've had a hankering for breakfast. Also for those with the late night munchies, this location is open 24 hours. read more

Have you ever experienced a drive-thru so slow that you spend half and hour contemplating the definition of "fast food?" And then when you finally get your food, your boss fires you for showing up to work late - all for a slightly microwaved, pitiful lump of a breakfast sandwich. NOT AT THIS MC'DONALDS! This drive thru makes you feel like you're in 2nd position at the Indy 500, a pit stop that operates hastily, but without compromising quality of service. Now that's #McFast! #sincerity read more

Open 24 hr drive thru ... NOT .. today went thru 3 times and there were people inside ...No response . Sat by the little order box waiting to talk to someone , nope... puled around to the pay window ... nope...pulled up to the pickup window actually made eye contact with a woman inside ...NOPE . Drove off . Wanted coffee and a bite for drive to work ...NOPE. read more

I've never had good service at this place. I've been here only a couple times, the last time being over a year ago. Because service isn't good. But today I gave them another try. Wish I hadn't. The person taking my order spoke softly and quickly became irritated when I had to ask her to repeat. The person who gave me my order was pleasant but her responses were inappropriate to what was told to her. Made me think of the saying, the lights were on but no one was home. After leaving, I found that my order was completely wrong. The only thing they had got correct was the coffee. I got a cheaper item than what I had ordered, so was cheated. read more

THIS PLACE DO NOT GO TOO. They use fake meat they fake terrible employees. I went there enjoying my food with my friends and they told us they were closed after receiving are food. ITS 10 AT NIGHT???!!! Are you serious you are open 24hrs. Literally get a new job if you hate customers so much. read more

Not much to report in regards to the food here. Pretty standard affair. Every year I go to McDonalds (founded in 1948) and I have to get my Big Mac (introduced in 1968), Filet Fish (introduced in 1963) and french fries (introduced in 1949) fix. Let's just say they've had the same formula for as long as I can remember. Drive thru (introduced in 1975) is an option at this San Ramon location, otherwise parking spaces here are tight. And if the lot is full, you can park just adjacent to the property along with other strip mall customers. In the old days, they use to post how many customers they had served (over 20 billion), and now one of their claim to fames is that they are located in 119 countries and have over 36,000 outlets. read more

This was the absolute worst hamburger I ever had. Big Mac? The burgers were perhaps an 1/8 of an inch thick, 2" across on a 3" bun, no catsup or mayo or anything. Cheese and a dab of lettuce the size of a penny. Fries were cold and dry. And no catsup in the dispenser. Maybe they should spend less money on the decor and buy some actual food to sell. I'd be ashamed to say I owned that franchise's read more

McDonald corporate needs to conduct an unannounced inspection at this location! We purchased a McDouble and chicken nuggets and both were extremely dry. It is very obvious that the food had been left on the counter for a long time and reheated. Will never come back to this location again and please learn the lesson from my very unpleasant experience. read more

Such poor service. 40% of the time the order is wrong. Then I tried calling and they just keep hanging up.

You can't expect much from a mcdonalds anymore, but after a concert needed a quick bite to eat. Swung by this one bc it was near my house. It seemed fine until the drunks walked up right next to my vehicle at the first window, they wanted to order food...on foot. At this point I had paid and was sitting at the 2nd window waiting for my order as the employee sat and told them to leave but then folded and instead of completing my order went back to take care of the party goers. That's where it became irritating. I had to get out and go back to the 1st window to ask for the food I has already paid for...after waiting a total of 15 min I finally received my food, from a very rude employee who didn't seem to think she did wrong. I don't plan on coming back here if I don't have to. read more

McDonald's - Fast Food Near Me - San Ramon, California

Idk who made my burger tonight, but I'm writing this review because of it. You killed it

Very bad service in the drive thru. The workers complained to me that I wanted sauce and told me I should've asked for it while I was ordering the food. Stupid service. Don't come here. Period. read more

Egg McMuffins good, as expected. Promoted buy on get one for a dollar. Charged full price for the second McMuffin. Cashier, "KS# 13," would not consider my request for adjustment. Rude woman, the rudest. Tried to access McDonalds customer survey and was directed to a third party vendor requesting abundance of personal data. McDonalds become more and more disappointing, with each visit . read more

A bunch of assholes. We rolled through on our way home a solid ten minutes before they officially closed. Not only did they completely ignore us but the McDick head that was in the window looked at us and then leaned his lazy ass on the counter and proceeded to eat his ice cream. Lazy rude and unprofessional. Wouldn't bother going through here, chances are you won't be served. A big middle finger up your Ronald McDonald ass. read more

Do NOT believe the 24 HOURS DRIVE-THRU sign! Employees are in the restaurant but have no desire to take customer's orders. The car behind me drove off. I assumed the intercom system wasn't working so drove around to the window. As you can see in the photobucket link below - employee came to the front where he/she could clearly see a customer at the window. Two different employees came to the front. I left when it was clear that none of the employees wanted to help customers. This is not the first time this has happened at this location. http://i1376.photobucket.com/albums/ah7/McDD3390/IMG_0072_zpsvrutxqrl.jpg http://i1376.photobucket.com/albums/ah7/McDD3390/Slide1_zpslgv4lim3.png read more

McDonald's - Fast Food Near Me - San Ramon, California

Always fast and polite. Lively but smallish, McDonald's. Parking is a little tight and the drive through is reasonably busy. read more

With the new drive through, I found I could hear both speakers. I placed my order after the "can I help you" only to hear a different voice say "can I help you so I repeated my order. The second voice was the one taking MY order. They need to figure out how to fix that. Also, since there is only drive through because of covid 19, I had no recourse when I sipped some of my Dr. Pepper and found it tasted like colored seltzer water. I wasn't about to get in line at the drive through again. (This isn't the first time I've gotten a Dr. Pepper that tasted like seltzer water there.) If you use this McDonald's, take a sip and look in your bag before you drive off. read more

The dude in the drive through has a radio voice and is a cool person. They never get our order wrong. Line can be long sometimes but they're efficient. read more