This is one of the WORST McDonald's I've ever been to. First the quality of the food itself is horrible, I've never had meat that tastes like it was left out for days then reheated. They're always out of stock. Today, they told everyone they were short staffed so wait times would be 30+ minutes. I'll add they already have you waiting when service is considered "normal". I just would go anywhere but here if you see this. read more

Stopped here to use the restroom and planned to grab the kids food. Well, both soap dispensers in the women's restroom didn't work... therefore, how can employees wash their hands?!?!?! At that moment, I KNEW we wouldn't be eating there. When we left the restroom, our kids tried 2 separate hand sanitizer dispensers and NEITHER worked as well. Nope. We won't be back. (Barf) read more

Ridiculous line wait, all staff looks lazy, where is the manager??? Need immediately attention on this store read more

McDonald's - Lost staf.. they don't know what they are doing, wrong orders and excessive line wait - Fast Food Near Me - Seguin, Texas

I can see why it has such a low rating. It's a new facility but it's dirty and the staff is unfriendly. They didn't greet us and all the tables were dirty, there were not napkins or stews and had to ask for everything. read more

Went through drive thru. Ordered a chicken nuggets kids meal and a water bottle. We only ordered water bottle because they stated they do not serve tap water. After approaching paying window, they told us food was not ready and to pull over to front. After waiting more than 15 minutes they arrived with tap water. They stated they did not have water bottle but wanted to charge for tap water. We asked for refund on water and were giving an attitude. Went inside and requested refund of water to be processed. Overall please check inventory of what you do have and don't have. read more

McDonald's - Fast Food Near Me - Seguin, Texas

Well that took forever.... guy at the window was stoned out of his mind. We asked if the ranch was in the bag, he shrugged "should be?". We LOL'd at how hilariously bad this McDonald's stop on our trip was. Checks out it's 1.8 Stars. Management/franchisee: If you get people through the line faster you could make far more money than you are with the current team. Make sure you get on your people or train them!! Also they forgot my COOKIE!!!! HOW DARE YOU read more

Can't handle any kind of rush people waiting 20 mins for fries Try to make it quick but gets worst read more

So first I want to start off with I work at a McDonald's so I know what's correct and what's not . I walked in and waited 7 minutes for a employee to take my order and I'm a patient person when it comes to waiting since I have been on the other side of the counter , when we got our food the fries were half way filled with barely any and when we were getting our drinks not only was it's extremely unsanitary but I happen to notice that the sweet tea liner was being reused just re printing the timer and cover the sticker from days ago aswell as the drink station having little to no lids there was hair on the table and lastly from working at McDonald's I know the protocol for the cookies and these were the most stale cold cookies I've ever had from McDonald's. You should drop the cookies when there very first ordered. Hope things change read more

Hair stuck to the side of my burger. No ice in the ice machine No straws No ketchup Flies flying around dinning area. This place need serious help. read more

Apparently, their employees are telling people not to order ice cream from here because there's maggots in their machines. read more

McDonald's - Fast Food Near Me - Seguin, Texas

Disgusting! The food was cold, stale, hard and Disgusting. Yes I did eat it because I had already drove away and I was starving, but eating it was so hard because it was gross. This was a mobile order. It was an empty McDonald's when I went, and it took awhile so I assumed that it was going to be fresh, because of the wait. But nope. It was cold, hard, old stale food. Gross!!! Disgusting! Do better McDonald's! read more

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Professional, fast, food was good, traditional McDonalds - Opens at 5am... just in time for me read more

Food is ok. I wouldn't get my hopes too high, if visiting this location. Expect your orders to be wrong and a 30 minute wait time. Some staff members seem very unhygienic and definitely ready to walk out any minute. Honestly it's not worth the hassle, so just a heads up. Especially if you have children. read more

I went into the ladies restroom and first stall had no toilet paper. Then I moved to the 3rd stall and same thing. Made me not even want to eat there. read more

My experience here was bad they didn't hurry up and didn't even get me at the register after 35 minutes and didn't even serve me the food after waiting in line to get my food for 1 hour if you don't believe me then come see for yourself bad service and talking back to the elders read more

This McDonald's is horrible! Kiosks don't work, which I can't understand. If they don't want to take your order at the counter then fix your stupid kiosks. No table tents, no ketchup, no napkins. They can improve on the food a little too. I ordered a steak bagel and it's a good thing I was eating in cause I would have had sauce everywhere. I must of used ten napkins wiping the sauce off my hands. The service was good they just need to do some repairs and watch what they're doing with the food. read more

Doors say open at 5 and they are locked at 8 am. All the lights inside are off and both lanes are super backed up, maybe bc everyone is forced to go through the drive thru read more

Waited in the drive thru for an unreasonable amount of time. The young man at the window clearly cannot read, because he returned the wrong amount of change, even though it is right there on the receipt. Additionally, when you buy a drink, it would be helpful if you provide a straw. Finally, they should remember they are in the food service industry, and providing napkins should be automatic. Got back to hotel room and found all this out. read more

Was wondering g why only had two stars until I pulled up at 10:36 and the lobby was already closed. See ya.

Terrible service the lady in the front got all mad and threw our sauce and rolled her eyes when we asked for extra. When we confronted her she told us to leave then. read more

Another stop after I picked up the kid from a conference in San Antonio and made a trip to Houston for another. Mom Taxi and he was craving McDonalds. The coffees were good but the "hot apple pie" with the "Caution Hot" on the box...ice cold. I asked a yellow shirt woman if she could reheat or get fresh and she did. I can tell she either made fresh or dunked it back in the hot oil or microwave or however. But they were lava hot! In the meantime while waiting, I also noticed her grab the old ones from the warmer and chuck them in the trash and add new ones...but left the heater door open!! Well that's why ours were cold. I eventually saw another employee close the door but it stayed open for a solid 5 minutes. The bathrooms were nice and huge and the location is nice but the kitchen just looked like a disorganized mess. read more

Every single time I go they screw up my order! And they don't care. This time a missing Big Mac, wrong soda, no sauce for nuggets. I asked 3 times and corrected what they had twice and they still screwed up. They are Extremely rude and when you call they either don't answer or just tell you to ask for a free item next time. I'm tired of that. One of my family was missing their whole meal and gave me a Coke instead of a Diet Coke. When I told them that's not what I ordered because the person is a Diabetic they replied that they did not know they were a Diabetic but it didn't matter as they were out of Diet soda. I asked why they didn't tell me that and they said they just ran out. So they ran out between the two drive thru windows? I doubt it. Then we called and spoke to Patrick who couldn't care less. Why don't they hire people who actually care even a little. I am so disgusted. This is 5 times in a row, but unfortunately there isn't another location within miles. I hope they get this review. They need some serious management changes!!! read more

This is the worst Mcdonald's ever!! DONT GO!! It's convenient of i-10 but that's it!! Service and food sucks!!!! Won't even answer the phone to make the order right and I've seen it with my own eyes if you go in person they just call the police on you to remove you from the premises! read more

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Ordered online. Kids wanted the crocs toy that comes in Happy Meal. It showed as an available toy online. Ordered and got our meals. They gave them some horrible Halloween toy. read more

Did not give me want I wanted. I asked for a cheeseburger but instead gave me nuggets super disappointed

Bad service, don't even give the sauces I asked for and paid. Going through the drive-thru takes like 30-40 minutes and going inside takes more time? read more

Favorite morning stop on my way to work. I recommend the chicken biscuits! The wait can be long, depending on what time you get there. Employee Elizabeth said, "We've got three people for the breakfast shift. Three. The food is hot and fresh when we get it to you." They really do a great job. The store is always clean, although they need receipt tape in the kiosks. If you're one of those who gripes about the long wait, they're currently hiring at $13/hour. read more

Service was extremely slow. Everything was uncoordinated. Front Menus were completely black. There are no changing tables for babies. Almost 30 minutes after ordering my food had not came out. So I went to the front and I told them my order and my issue saying I've waited half an hour and my food has not came out. It wasn't until I told them that they started packing it right then and there. read more

So I take my boys here sometimes to get out some energy when it's too cold outside, they are 2 and 3. I wasn't aware that they close the playground on Wednesday's for orientation . So at first it was a let down because they had told me the playground was closed. But then the lady who was giving orientation I wish I had gotten her name, she came up to me and my boys and said she would move her orientation to main dining area so my boys could play. And let me tell you as a single mom of 2 energetic boys that meant everything to me! It was so kind and that's what customer service is all about! read more

Three stars is generous. The spicy chicken sandwich wasn't spicy at all. The picture on the menu board and what I was served wasn't even close. Only two pickles? Come on man, this sandwich should have at least six pickles on it. The fries were good. The sandwich was good as well, but I was expecting more. I was hungry and it hit the spot, so for that, three stars is generous. read more

McDonald's - Traveling from San Antonio to Houston. I normally wouldn't wait in a long line at a McDonald's but I'm hungry - Fast Food Near Me - Seguin, Texas

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Ordered a mocha frappe curbside. When I got here they brought a caramel frappe and said we're out of mocha. I ended up going back inside for a refund. Turned out they had mocha the whole time but were just too lazy to put more in the frappe machine. It took them maybe 2 minutes to make me the correct frappe. These are lazy people that do not care about customer service. read more

The wait is ridiculous every single time we come here! The time of day doesn't seem to matter! We are ALWAYS asked to drive in front of the building to wait. The wait is usually always over 10 minutes. We thought we would try to curbside order and again have waited for over 30 minutes for 20 nuggets. None of the cars around us have received their food either. Tried to call and check on order twice, no one will answer the phone. To add to all the problems getting our orders in a timely fashion, the saddest part of it all, is they were know for their hot fries, but now they are always cold as well! Always disappointing. So sad. read more

They didnt give me my half sprite half lemonade those bums please go eat somwhere else where they will give you a half sprite half lemonade. The service was mid they aint even talk that much. Ambiance whatever that means they took a decent amount of time so you know I had to eat my nitro takis. Nevet again. Next time give me my half sprite half lemonade read more

The restrooms here are super fancy! Wasn't expecting this from a McDonalds! The food is McDonalds. No complaints read more

McDonald's - Women's bathroom - Fast Food Near Me - Seguin, Texas

If I could add 0 stars I would fr. You mfs forgot my sausage patty on da McGriddle, I had to put my hash down inbetween the buns to compensate for y'all's slackin.do better fr read more

McDonald's - Sausage McGriddles - Fast Food Near Me - Seguin, Texas

I know at times it can get busy! But I waited 15mins for 2 hash browns‍ I get that people are ahead of me but I had to park in a stall to wait for 2 hash browns. Got my orange juice & watered down‍ read more

Disregard all reviews prior to mine, because the owner listened! When we came, renovations to the interior and exterior were complete. The parking lot has new concrete. The interior looks brand new with all modern decor. The bathroom is huge with no-touch fixtures. Just check out the pictures! There is a ~50" LCD tv showing the news. Everything was clean - no worries there. The only thing I did not like was how they keep a lot of items behind the counter (McD locations seem to be trending in this way) such as creamer, pancake syrup, etc) and failing to provide these things with our dine-in order for breakfast. read more

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Worst experience ever. How does it take over an hour to make 2 sandwiches and 2 diet cokes just for the food to still be cold and the kid employees eating ice cream cones in the back ground and not paying attention read more

Ordered our food and asked for Bar-B-Q sauce, we pulled up to the window and the guy at the window didn't even greet us- opened the window and basically threw our drinks at us and then slammed the window closed. He came back and gave us our food and didn't say a word. I checked the bag before we left and there wasn't any sauce in there, so we waited until he came back to the window and he had the nastiest attitude. We asked for the sauce we ordered and he said "you didn't even get nuggets" just a terrible and nasty attitude to have over something so small. TERRIBLE SERVICE. read more

No meat on my burger smh such a bummer too I'd call but why they never answer anyways