Just got lunch thru the drive thru and was pleasantly surprised that instead of a boring transaction I found the staff so friendly and professional it reminded me that in the age where everything is automated and soulless there are actually human beings who make it so nice you find yourself smiling as you drive off! read more

I see all these two-star reviews for all McDonald's near me yet at 3:00 on a Saturday afternoon, the lines are very long. Somebody likes them! My complaint is to please not serve the food before the drinks. We waited a ridiculous amount of time for the drinks while the food was getting cold. And we never got one of the drinks, our fries, or the ice cream. read more

Sticky floors and tables. Shake machine is "never working " Workers are always rude. Bathrooms are FILTHY. and don't get me started on the hoard of flies in the lobby read more

I would like to raise a concern regarding unprofessional conduct I witnessed involving Manager Nosha at the western McDonald's location In southbend During an interview, a current employee was publicly used as an example of "poor work ethic" because of a hat issue, and negative comments about the employee were made to the interview candidate. When the employee addressed overhearing those remarks, Manager Nosha engaged in a back-and-forth argument with the employee in front of the interviewee. While workplace standards should be enforced, it was inappropriate to discuss and criticize an employee to a job candidate and to argue with a young employee during an interview. This did not reflect respectful leadership or a professional hiring environment. I hope this concern can be addressed because that was someone's child being talked to in that manner. This is not the kind of management behavior that represents a respectful workplace. read more

Didn't interact with almost anyone because of the chaos but the people I did were really nice. The inside was clean and the food was really good. read more

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Nasty ass McDonald's I ever been at I wouldn't eat nothing out of there and the managers and supervisors are the rudest people I ever met in my life I would never refer anyone to that McDonald's on Western avenue head no no no they too nasty too disrespectful they have no communication read more

Ghetto and rude. Cashier was nice, next girl was a whole different story. Rude from the moment she opened the window, then to top it off they messed up the payment process and charged us for the wrong order. After charging us incorrectly they persisted that we did not pay for our food and have to pay (now a second time) then proceeded to be ridiculous and waste 10 minutes making the people behind us wait forever for their food. The final nail in the coffin is the food came out of the window cold. Mmmm tasty. Recap: ghetto and rude. read more

First, I want to thank McDonald's for answering the question "What kind of restaurant would Ronald McDonald start if he was a super-villain"? This McDonald's was recently "remodeled" in the last few weeks. - Cold gray exterior with lots of angular metal?....Check! - Supermax prison interior?.....Check! - Place lacking in human warmth.....Check! - Strange technological ordering kiosk (a little alien)....Check! Seriously though, this remodeling was probably done in the absolutely least expensive way possible without much thought of having actual people eat in the place. My wife and I have been coming here for more than 15 years for breakfast on Sundays (most of the time) or at least until the chairs started to fall apart. There were lots of regulars that laughed and joked around. That's pretty much gone. No one wants to sit in such a cold, lifeless place with furniture that looks straight out of a jail. Heck, at least jails have some sort of entertainment. If this is where McDonald's is going with it's "look" you can count me out. On the positive side they fixed the parking lot. read more

I ordered on the website and when I got there I couldn't get anyone to even acknowledge me for 5min. Then I was asked what I ordered. When she didn't see it on her screen she ignored me for another 8min. I finally asked her if a bag sitting right next to her was my order and it was. I got it and talk about "cold "it was inedible. read more

This location was disgusting and rude.  The manager's T-shirt was caked in dirt and grease and no one was sanitizing the table after guests left, yet signs were placed on the tables saying they were, and they were dirty. I placed an order for a bacon egg and cheese biscuit. The order was read back to me three times and two times we had to correct it to a bacon egg and cheese biscuit. When I receive my order 15 minutes later there was a sausage egg biscuit, with no cheese. I went to the counter to rectify the situation and was told that they were now "on lunch" and when I asked for the manager, the lady said she was the manager. I said I'd like to have a bacon egg and cheese biscuit if you've got one and she said, "we are on lunch." When we asked for HER manager we were told that she was it. I informed them I would be in touch with McDonald's and the cashier KS#2 said she didn't care. This location is disgusting and rude. read more

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The slowest, most unorganized drive thru! Person who handed me the food was also very rude.

Twice the price of other McDonald's in South Bend for a simple sausage biscuit. Only McDonald's I know with a sign in lobby limiting the amount of time you may use the lobby. read more

Don't understand all the great reviews? Guess I have to give a star. That's two too many. Staff sucked. Management sucked. The soda machine was new and shiny. The older lady cleaning the lobby very friendly. I guess that's the one star. read more

Terrible experience!!!! Waited 30 mins for so called edible food that was cold under cooked and missing half the ingredients not to mention hair on the French fries. Manager told everyone staff shortage was the problem which was a lie more employees then customers . Then no lettuce and the Kiosk wasn't pulling orders up. Please do not eat here EVER until They close this place and restart read more

This has to be the worst McDonald's to date. The staff is rude, they see me standing here for 21 minutes and counting waiting for a very simple order. And can't even give me a fucking heads up. If you are in a hurry don't come here cause you'll be fucked. read more

i would give no stars if possible. employees are rude, when you ask for a large you get a medium, no ice and get told the drink machine isn't working. we sit in line for 15 minutes for one drink, that isn't even right. read more

Ordered through the McDonald's app. Got a 20 pc nugget, basket of fries, cheeseburger and bacon mcdouble meal. We had 2 cars ahead of us. Ended up waiting over 20 minutesat the window and they forgot a burger. Nasty food, nasty service. read more

Someone tell me why the same burger on the Big Mac is the same burger on the dollar menu only difference is the sauce and extra bread....yum! Just playing it was awful read more

McDonald's - two hamburgers and a sandwich - Burgers Near Me - South Bend, Indiana

Went yesterday and ordered 3 triple cheese burgers, all overcooked and hard. One dbl. 1/4 pounder, meat was raw and red inside, and chicken sandwiches which were all over cooked! Wasted $33 on this mess, never again, what a poorly ran location!!! read more

Couldn't imagine how a simple McDonald's would have 1.5 stars. So I gave it a shot... Big mistake. Sat in the drive through for 10 minutes before they took my order. After paying, I got stuck between cars for literally 20 minutes... how is this possible? I could have butchered my own pig, and baked my own bread for my ONE sandwich by now.... read more

this place is the worst place I have been to so me and my friend go to this McDonald's and when we get to the ordering a guy came up and took our order we ordered and 20 piece nugget and then the manager screamed at the boy to go back to doing the cleaning then told someone else to get our order done then here's the funny part the girl that took the rest of our order got it completed wrong even tho it was are ready completed she gave us a attitude but we finally got the right order and now is waiting for our food 5 minutes go by we still haven't gotten it then 10 minutes then 15 minutes then finally 20 minutes go by after 20 fucking minutes of waiting we got our food fuck which was cold and disappointing. read more

They're normally really good here. Fast, friendly, and the food is always good. If I choose to go to a McDonald's this is normally my go to location. Side note: they only have a single lane with one ordering screen and they still outdo the others. read more

Not your average Golden Arches. If you see them go to T Allen's. I bet they take 100$ bills and have faster service and more than one bathroom stall. Maybe they should take that 100$ bill and fix the ice cream machine. Alsooooooooooo they didn't give me my yogurt parfait and I even asked if I got everything. #rudebeaches read more

My kids love McDonald's what kids dont.. I ordered two steak bagel meals, two sausage patties and a hashbrown.. Go to get my food and i dont see the sausage patties i was told they put them on my bagels when they where ordered separate and i didnt ask them to add them to my bagels.. So they fix my order to realize the took the patties off the bagels and through them in a box.. Mind you the sausage is for my child that is severely allergic to dairy and egg. If i would of not took the time to realize their carelessness, and the two patties cover in ingredients from my bagel we would of ended up in the er.. read more

So far all of them in South Bend are horrible except for one!!! The one on Miami is really great and the ppl are great.

Worst McDonalds I've ever been to.. went through drive through repeated order twice 3 breakfast sandwiches and 2 hashbrowns which she repeated back. Pull up they make us pull up to a spot to wait -5 minutes pass and several cars behind us get their food.. I have to go to the window to remind them and then the bring out. Minus one hashbrown. The manager then comes out and says she's gonna have to charge me $2.14 because the lady forgot it. Are you kidding me??? Terrible service!!!! read more

You love french fries, I will tell you this. They have the best fries in the business, and you don't have to ask Where's the beef. They have wonderful burgers. read more

Burger King didn't open until 10 today as it is New Years day. We went to McDonalds for breakfast and coffee. Service was awful, food was almost awful. Couldn't even get a refill on coffee. The workers walked around me waiting, not one making eye contact. Never even acted like I was standing there. Will not return to this store. read more