Absolutely appalling how much more they charge for triple caramel drizzle and extra whipped cream. Then they don't even add enough. Rip off and when I bring it up. "oh its at the bottom" That is NOT extra In the photo. I'm thankful the manager fixed it because I take my frappes seriously especially before my college biology classes. Plus, I paid for extra so I am entitled to what I paid for. read more

McDonald's - Caramel frappe - Fast Food Near Me - Spencer, Massachusetts

There was an eyelash in my burger it was disguised on the onion it's legit unreal i haven't ever been this disappointed

Yea I ate at the spencer McDonald's the other day unfortunately and the food was cold and the manager did nothing about it the workers looked miserable and I heard from others that Cory pace was the manager and he is a real jerk to his employees I wonder if that's why everyone looked miserable read more

The quality of their food leaves much to be desired. It seems as though there is no expectation of making the food the way it was intended to be. The fries are rarely packaged properly ( not enough fries in the package) or HOT! I have witnessed them making a lot of fries with no customers present then they stack them up just sitting there so when you order fries never hot because they've been sitting there. the french fries are made in the deep fry basket and they're also just sitting there waiting to be packaged before someone orders them. I must say, though the staff is usually pleasant. read more

McDonald's - A small fry cost 2.99 plus tax 6.25 restaurant tax. So 3.17 for this cold poorly packaged fry. - Fast Food Near Me - Spencer, Massachusetts

10/10 fast shake make jose good job promote him now give raise now yes yes yes yes yes yes yes

This place was quite shit, said they were busy when there wasnt a long line in the drive thru, although the staff was mostly nice, the food wasnt, the fries were decent but didnt get a big enough portion, as well as the sandwiches, the big mac my mom had gotten was terrible, she had said the sandwich had to much sauce on one side, and the rest of the burger was bland. The Quarter Pounder with Cheese on the other hand, had no lettuce, NO tomato, NO onions, No anything BUT cheese and Burger, ruining the taste, $12 by the way for that sandwich. Horrible place do not recommend. read more

Ordered a approx $23 of food (double cheeseburgers, mc chickens, and tenders). Was told there was a delay. Waited over 15 min before they came out. read more

Extremely disappointed in this particular location in Spencer due to the absolute miserable & very unprofessional treatment towards one of what was one of their best DoorDashers. The employee there, Avani, in particular, was the last straw. It's one thing to hate your job, but to complain about it in front of customers, not even be bothered to check to see that the correct order goes to be delivered to the correct customer, & spread lies about someone just because she was called out on her unprofessional behavior is just inexcusable. I'd give zero stars if it were an option just because that sorry excuse for a so-called "employee". If corporate has any sense, I recommend them knocking that self-entitled Avani down a few pegs & see that she either corrects her attitude or is gone. That location will NOT be seeing my money again. 0 Stars! read more

Waited over 30 minutes for my food while others around me who ordered after I had received their food when I went to bring this to the employee's attention I received an attitude from the employee that I talked to who I might add was smoking a cigarette right by the door upon my arrival. I am NOT happy with the service that I received from McDonald's today. When the situation was resolved it was brought to my attention that my food was sent to a different table. read more

It's a McDonalds. You get what you get when you go to one. One thing the best thing about Spencers' McDonalds are the people who work there. Nothing like a friendly hello before you've had your morning coffee. The kids play area is pretty freaking awesome. Grand kids love it on rainy days! read more

Very poor service here. They make you park in a spot and wait forever for a simple order every time

Everytime I order from this McDonalds something is wrong. Not only did my uber eats order take two whole hours to reach me. The sweet tea I received was just disgusting sugar water with ice (i could see the sweeter swirling around in it) There was also no straw. And the sauces I paid EXTRA for were nowhere to been seen. Not only that, the mc doubles I ordered looked like they'd been tossed around after they were put in the bag and were completely sideways. Last time it was the wrong burgers. Im extremely sick of the constant mistakes in my order. One time is alright, but every time i order from this location the issues are consistent. Its safe to say I will be going to dairy queen from now on. Update: Gave them a second chance and ordered on uber eats at 9:30. An hour and a half goes by. Uber eats says they're STILL prepping my order. I call and they tell me that theres no orders in their system. So at 11 at night I have to find somewhere else to order. I was trying to give this location a chance but it seems like every single person behind the counter no matter the time of day in completely incompetent. I'm absolutely tired of this location. I've never had any issues like this at ANY other Mc Donalds, and I refuse to accept short staffing or a busy restaurant as an excuse. Once again, I've ordered across all times of day, on different days of the week and EVERY. SINGLE. TIME. My order is a mistake without fail. This is absolutely unacceptable and mc Donalds corporate needs to correct the management of this establishment immediately. Fix it. read more

Every time I've gone through the drive through at this place in the last 2 years which is once or twice a week religiously, they have nothing ready when I get to the window and I get asked to pull up and park every single time I come here! Get it together people, it's quite pathetic ! read more

went to a birthday party there today... the crew person was inattentive to the party.. would never pay for this experience.. nothing like it was years ago no party atmosphere at all read more

Most of the time the staff are always rude with an attitude. I frequent this McDonald's often because I have a disabled son who is infatuated with McDonald's, other than that they would never get my business. Although by their attitudes it wouldn't bother them at all. Besides the staff most of the time the fries are cold. Poor service all around. Yes, all who pay for food should get the quality of food they're advertising especially since a large French fry cost five bucks. read more

Horrible anytime from 7pm- 7am!!!! A friend of mine ordered a sandwich from there once, when they got home, and unwrapped it; the cheese was on top of the bun. On top of. Let that sink in for a minute. Smh. How. Does. That. Even. Happen?! The shake machine is ALWAYS conveniently down between the aforementioned times as well. My review is not just a matter of personal opinions. The poor service post 7pm seems to be a reoccurring theme, & topic of discussion among the locals. read more

Wtf can you guys ever get a meal right you said my order back to me and still always manage to fuck something up..I ask for sweet and sour and u give me hot sauce ya now that I'm home I don't get to eat my nuggets...dry ass nuggets with no sauce awesome..let me come back and get a new one. Cost me to buy ur food after using gas and to come back to waist more gas just for you to get my food right.. never again done..learn how to do ur job right the first it's unfair to anyone that gets there meal fuckt up because you can't read tbe fuckn receipts that I right in front of you while put a meal together.... read more

Clean, quick, friendly. Will customize burger without a fuss in my experience Free wifi works well even sitting in parking lot. read more

Not even worth one star. Waited in the drive Thur for more then 20 mins then just left. This McDonald's is not good at fast food at all.

they didnt even mix my mcflurry! just put icecream in it and sprinkled some oreos on top!

So I stopped to grab supper for myself and my daughters on the way home from work, 2 ten piece nuggets, a #2 which is a dbl 1/4 pounder meal with a large shake, they were pleasant in drivethru, I was asked what type of sauce for nuggets, sweet and sour 4 please...they stuffed everything in 1 bag, even though i ordered a large beverage with my meal, apparently you still only get a med fry, there was no nugget sauce at all and my dbl 1/4 pounder was a single with bacon....time after time they screw up the order, my wife was there 2 weeks ago and got nuggets and they never gave sauce, she checked before she left and had to go back in. Obviously management doesn't stay on top of this stuff, I worked there 30yrs ago when I was a teen I have to say, it's not rocket science read more

used to be a badly run establishment but now it's terribly run. i haven't gotten a correctly made burger in months. its mind blowing how hard this place is mismanaged read more

Quick and good service. The burger was great and not messed up like I've had it happen before. Coca colas were tasting great as well. Will come again. read more

"Service was terrible. My order was wrong. And even when they fixed it they forgot my fries." DO NOT RECOMMEND. Disgusted

Really good service. Friendly staff and they never mess up my order. Well made food too

Stopped in here the other day for a quick bite on the way back from the western part of the state. Place was bright, well lit, and food was quickly prepared. Sevice was good. Great drive-thru as well. Restaurant is located on Route 9. read more

I called McDonald's to book a party I was told I was going to have 2 hosts to help me out through the whole party but there was only 1 Girl and was told I was not to bring balloons because kids can choke but the hostess told me many people bring balloons I was annoyed by that so when I arrived to the party there was no hostess we had to go and get her she was pretty nice but as a hostess was not to good we had to go get her constantly when a hostess is suppose to stay at the party unless she is getting the food the space for a party room was pretty small everyone did not fit in There i though the room would be atleast be decorated but nothing at all atleast they should of said something to me I would of brought decorations the hostess never stayed to help out with the gifts the cake we had to pick up mostly everything because she was not there to clean up the party area I guess the best thing I like about this McDonald is that they remodeled it and it looks very big and nice area for the kids to play but I won't do parties here again read more

literally sucked took so long for everything to come out and they gave me a bottle of water instead of a large ice water and charged me extra for it read more

This McDonald's I went to in spencer Ma on august 31,2021 at 4:07 pm was the worse experience with a actual manager who was training a body in the drive thru window, and wearing her face mask in a epidemic below her nose to do no actual coverage handling others FOOD!! . Not only was She asked to add soda to the half filled cup I was handed by her worker at the window,, she instead added ice, I asked to not do that instead she snapped back with ''go to the spot to wait for your food'' .. if her attitude was better I would not of requested a refund, and again with her miserable attitude she again insisted I go wait in the space to be refunded. A order in excess of $50.needed my pin to pay and I told her I would need my pin to be refunded. She insisted I go wait in the waiting area while she had my card in her hand. I parked the car in the spot waited 2 minutes then went into the store. Hmm pin required!! Her attitude twords a person paying over $50. For food was Atrocious, but then again she must really love the job to not even smile, give a thank you, or even fill a cup with soda as a paying customer requested. Totally ignored my request, and did what she felt was the opposite of my asking POLITELY. Well McDonald's spencer maybe should review how these managers are speaking to customers in front of younger employee's!! read more

Restaurant is clean, fast service, nice people working there. French fries are Ok as long as they are hot. As for the rest........ read more

All employees are super friendly. Food tasted fresh and fast service. I have no complaints.

Very friendly staff. This particular one seems to have the newest and best technology in it. My only complaint is the horrific plowing job they have. They don't use sand or salt what's over in they're parking lot. It's still icy several days after a storm. A lawsuit just waiting too happen read more

Go there usually twice a week for a family of 7 when there's not time or patience to cook a meal. Ay least half of the time we have to make a return visit, due to either receive the wrong food or just completely missing items. Tonight was the last straw, we only had to get 4 meals, and all 4 were wrong. The chicken sandwich was made wrong, the kids meal for a girl had no dipping sauce and a toy for a boy, the bacon double cheeseburger was missing, and my Ranch wrap came crispy instead of grilled. We also received no straws and half of the drinks were half full cups with no ice. Coming from past experience, I was a restaurant manager at Wendy's, I used to run a restaurant on a main road in a city with half the staff they have, and virtually no mistakes. To top it all off when I went back tonight to talk to the manager, I explained to her my girlfriend can not have mayonnaise and needed honeymustard on her sandwich, she looked at me and said sarcastically "honey mustard really?" and then walked off before I could tell her the rest of the wrongs. That is unacceptable customer service. read more

Ha french fries my fav at lunch. What was awesome wasI left my purse & did not go til following day, The staff had kept my purse for me nothing was missing. Thanks to a great staff at spencer mc d's. TAM read more

It's open 24 hours a day, night staff are really nice. Big play area. About the food? Mcdonalds is Mcdonalds ha ha.

Worked late, was in the mood for a burger at 3:30 am. They told me they were only serving breakfast. I. called the next day and they told me they start serving breakfast at 4 am. Seems like the day & night staff care more read more