Always slow. Smh. They don't understand FRESH FRIES! **a few weeks later* I went back for breakfast and the line was swift and the service was great. S/O to the morning crew. read more

This is the worst McDonalds ever, the only way you can get hot fries is if you ask for no salt on them. If you don't be prepared for food that has been seating there. Nothing is ever fresh read more

Food was wrong I ordered no onions and still drowned it in onions also paid extra for ranch and even told them I paid for extra and was not given, it is unbelievable how easy it should be to not put onions but it's still happening, I paid for this it should be done correctly. read more

McDonald's - Extra cheese no onions in BOLD, I know it's just onions but come on. It's CONSISTENT smh. - Burgers Near Me - Spring, Texas

You're McDonald's I should be expecting nothing less but the absolute least anyways. I was out skating and got hungry so I skated over here. You guys are worthless, I had a person in a car tell you that I was in the lane on my skates and you start talking to me enough to tell me you can't take my order. Should talk to your staff about having hospitality instead of being lazy order takers. It's no wonder your average rating is pretty close to 1 star. I turned away 3 people from your business in the time I've been writing this and will continue to tell locals to go to another one. Trash establishment, trash management for not caring, and trash ownership because nothing has changed in years. read more

Disgraceful things their version of a large fry and it absolutely screws over the customer. I also ordered a chicken ranch wrap no lettuce only to get home and see that the person taking my order didn't listen. Tried calling the store several times and nobody wants to answer. Well I hope the manger reads this and makes it right or yall just lost another customer. read more

McDonald's - Yalls excuse for a large fry is ridiculous. Guess they like cheating their customers. - Burgers Near Me - Spring, Texas

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Every time I get an Uber Eats from there they forget something. The bag has everything checked off but half the order is missing. They need to get it together. read more

I doordashed from this location twice in the past hour. They forgot my coffee and fries. On my second order I asked for coffee and fries again. My doordasher calls me and says there is nobody at the restaurant then a few seconds later an employee shows up at the window saying they are closed. Then the doordasher and McDonald's employee urged me to cancel the order. Wasting my time and money. Awful location to order from. read more

Wow gotta say i am surprised. I didnt expect to have a great meal from mcdonalds i ordered a couple of chicken mcgriddles the chicken was so fresh the griddle cakes were soft and warm. Its not everyday that i praise mcdonalds but i gotta give credit where its due. read more

I went to McDonalds on 21330 I 45, in Spring 10/10/24 in the evening 5:45p and ordered the McDouble meal. I also tried the "Chicken MAC". When I got my order the McDouble was missing...I got a "spicy chicken" sandwich Wow!. I took it back and they exchanged with NO apology and NO compensation (sm. Fry, drink, something). I think if you get it wrong, you would want to make the customer want to come back. Have you ever seen and employee on "lunchbreak" of a restaurant? Lots of care and concern about their meal. read more

They will cut you off while you're trying to order to ask for sauce then proceed not to put any in the bag. Every single time. Without fail.

Night crew sucks here just about always being rude or forgetting items or just old food always had problems with night crew and know plenty others who agree morning crew is usually always good tho read more

The customer service at this place is extremely poor! Whoever is working the drive thru didn't even take my order and the cashier at the window had an attitude when she took it ! read more

They have good food but overall the service can sometimes be a bit messy. The ambiance is trash.

If I could give 0 stars, I would. The store is supposed to be 24 hours but if you go past 1am they will let you sit in the drive thru and just ignore you. Their hot chocolate "machine" is Always down, as well as their ice cream & shake machine, customer service is always a 2/10 tops, no matter what time of day you go. My orders are always messed up whenever I come here, I've made complaints and nothing seems to be changing. Absolutely ridiculous service, burnt food, missing or incorrect food items, I will be telling all my ppl near this area to never come here again. read more

This is perhaps one of the slowest mcdonalds i have ever been to. We came here on a tuesday night around 10:20 pm. Cars that had arrived 10 minutes after us had their orders taken and given to them, the two lanes could not be used at the same time and was overall very disorganized. Our order was almost mixed up after waiting in line for another 15 minutes. Dont bother coming here. read more

I ordered chicken nuggets and a burger... I payed and pulled up to the window.. they asked me to pull up to the third window which I did... they brought me my drink and then had me waiting for 10+min while all the other vehicles behind me drove away with their meals... I had to get out of my vehicle to ask for my food... read more

I am absolutely disgusted, Mcdonald's has always been the place I go for comfort food or even just a little snack, But this is the WORST and most DISGUSTING mcdonald's i've ever been to. If i could give it ZERO stars. I would read more

McDonald's - Big Mac - Burgers Near Me - Spring, Texas

First of all , I get all the way home to see my order is wrong. Get back to the McDonald's and the woman at the window gets the manager , where they discuss in length that I had taken a bite out of my burger . They then send me to another window where I wait and wait . They make sure you give them the incorrect order so they can throw it in the trash . The manager here is odd and looks at you like you would actually do this for fun. Meanwhile my other burgers are becoming too cold to be edible . They sure do deserve 15 bucks an hour here . They also refused to replace the two other burgers which were cold after all that waiting . read more

So their sign says that they're open 24 hours and even online and they even told me prior that they were open 24 hours I work at night and I don't get off until 3 o'clock in the morning and now for the past few days I have gone to McDonald's at a certain time and they are telling me that they are closed no explanation or reasons why just "we're closed at this time" read more

This McDonald's opened it's doors not too long ago. I remember all the buzz and wonder what was going up in this spot. Low and behold it actually was a McDonalds. All the local kids couldn't wait to have a McDonalds within walking distance including my own. }|{ read more

No Pepsi, no strawberry pies, no fríes, half alive chicken and gave me no receipt so I can't say anything

Got my food after puckimg up my children and there was a pink hair in it. I know damn well it isn't mine cause I have black hair. They're not answering and now I have to go back to the damn place. read more

McDonald's - Found a pink hair in my food - Burgers Near Me - Spring, Texas

i came to get my daughter a 6 piece meal and the lady kept rolling her eyes at me , this happened 9/12/19 , at 4:25. I felt so disrespected i think she should get fired. Every time she saw me she would give me an ugly face. And they didn't give me sauce read more

This location genuinely sucks, so far they're 3 for 3 on putting the smallest most depressing drop of sauce on any burger or sandwich you get and god forbid you use the word EXTRA because you just simply won't get what your asking for. "Hey can I get extra barbecue" sorry buddy you might as well go fuck yourself cause now you're not getting any. "You want more than one pickle on that?? Go buy some from Kroger across the street loser". It's wild they're still in business but its on me for continuing to go back thinking they're gonna change or get better. Just avoid this location tbh read more

Horrible McDonald's, they took my order made me sit in line for 10 minutes then get to the window and decide to tell me computers are down and we can't take cards. You could of said that when you took my order or had a sign on the menu. read more

This McDonalds is the absolute worst at getting orders correct and lacking in customer service. The management staff models bad customer service and their employees follow their lead. A shift manager handled a complaint graciously and made amends. However, the District Manager effectively reversed that manager's actions and made the issue worse. This person has no business working in a customer service job. She was disrespect, rude and unprofessional. She said if I wanted a refund I needed to return the food from the night before. Really??? She stated the shift manager was wrong and would be forbidden from her commitment to take care of me. She also said that the franchise owner would most likely not call me. A business must retain customers to be successful. Her attitude showed she does not comprehend this basic business rule. read more

Normally i have no problems with this location however I go there this morning and find a nasty split end hair in my breakfast....not happy but they fixed it...and use a damn hair net and conditioner read more

McDonald's - A hair all in my sausage.... - Burgers Near Me - Spring, Texas

I would liksay that my first experience at this place was not expectations noble but on my second appearance you know they greatly improved on their food even with construction going on hot fresh and ready made by Ryan read more

On 12/6/2019 we arrived & had to stand there for a few minutes before anyone came to take our order. When we placed our order it was 7:43 pm When we sat down we saw that the employees were all standing around, being loud and paying the customers no mind. After a few other irate customers came and left we finally went to the counter to see what happened to our order, at 8:00 pm. They did not have a clue where it was. The young manager gave us our refund after complaining. The fountain drinks were also flat. We left and got really good service at Whataburger. I usually go out of my way to the McDonald's on Kenswick which are always great service but I just was wanting to go somewhere close hoping this placed had changed. read more

I bought two medium Caramel frappe it said it was 6.98 I have the cashier a $100 bill and I was supposed to get 93 dollars back and they only gave me 83 back I asked for a receipt and she didn't give me one , she either stole my other $10 or she just can't count at all . This was at night read more

Simply put this is the slowest McDonalds I have ever seen. I rarely get even one napkin in my bag. Frequently the order is wrong. And my all-time pet peeve is more ice than liquid in my drink. Time for a management change. read more

This location is slow and the service is awful. Management could care less. Drive through is even worse. I would rather drive to Humble for McDonald's than go to this location. read more

They have good specials but I got a HOT chocolate from here once and it was in a hot drink cup but it was chocolate milk.....but thats mcdonalds for you. read more

This is not the first time they messed up an order. Every time it does happen, it's an inconvenience to them to fix it. This time when I said that they curried me for something I didn't order and didn't get something I did want. They didn't offer a refund for the item, AND didn't give it to me. They also said to hold on for what they didn't give me, I waited......she came back and said it's going to be like 3-5 minutes to make it, and just stares at me. Ice already been waiting 10 minutes by this time. I let her know that it was unacceptable, I'd already been waiting. She said "well, it's not my fault". Took my messed up order that I overpaid for and left. I tried to call the location to speak to someone, rang and rang. No one ever answered. This is one of MANY TIMES they have messed up and acted, like it was too bad! Not a single apology or offer to fix it. I told myself last time I wouldn't go back. Never again! read more

Workers here are very rude. Came through the drive thru at about 10pm (no other cars in line) theb kid on speaker "can i help u" very drag and super unfriendly as if he hated his job. Dont get me wrong im sure his job sucks. But its money and if ur unhappy leave and find something else. anyways we then told him friendly "one second" at the speakers because me and my mom were looking at the menu. The person speaking didn't respond but about 15 seconds later. The dumb kid didn't realise he had pushed his speaker button and I here "im so fucking tired of people they- oh oops" then it cut off. My mom was in the car and I found it so disrespectful. I drove off and will not be returning. read more

I frequented this McDonald's on average 5 times a week for the first month it was open. I found that literally 50% of the time I placed an order it came out wrong, sometimes food would be missing. I blamed it on growing pains since there are a bunch of high school kids working and decided to give them a few more chances. About a month later I found that the mistakes were not being corrected and the employees running the drive thru were rude and apparently are hard of hearing. I emailed corporate and they directed me to the manager of the location. She called me while I was at work and I called back but she was unavailable. I have not heard back. I stopped going to this location for about six weeks then decided to try it out again. I went inside this time and while I'm waiting for my food and my iced coffee the female employee who is supposed to be making my coffee begins flirting with a customer. Although she did not initiate the flirting she surely continued it making me wait for my order while she handed out her phone number to the customer. Absolutely ridiculous. I will say that I frequent this location now about twice a month and other than the apathetic attitude I encounter they seem to get my order correct most of the time. If you can handle the ghetto wannabe thugs that are often eating in the location then feel free to eat inside. If you are like me and can't stand seeing pathetic high school idiots and grown men with their pants around their ankles then I recommend using the drive thru. read more