Based on my drive-thru experience for breakfast: First time in Springfield and I need breakfast. I get in line at the drive-thru and the young taking my order was super nice. She apologized for the iced coffee machine that was out of order. I paid and got my order for another young lady who was also friendly. Entire order was right, fresh n hot...including the hot coffee I decided to get. A definite plus: the entire order from start to finish was less tan 5 minutes. In and out. Loved it! read more

food was horrible they forgot half of my order, service was crappy and slow, they were not considerate at I had to reorder half of my order which costed even more money after not being offered a refund, If I could give 0 stars I would, absolutely horrible. read more

It took 40 minutes to get our food and our drinks were half ice. Need more workers the line was wrapped around the building.

Not sure if this was the right location but McDonalds is surely a stop while anywhere! Great fries & coffee plus always a bathroom to use! These kiosks are popping up in the McDs and sometimes it's complicated to use but usually a person is at the counter to help out! My latest go to is the Happy Meal - the size is good for snacking! Thanks McDonald's! read more

My boss treated us this morning and all the food was disgusting, they gave me no jelly, syrup even though I asked 3 x's and the bagels on the sandwiches were as hard as a rock. We work hard and when we get treated by upper management we would like to enjoy the meal. We are really upset. Greasy, nasty, cold food! FYI - the orange juice was so watered down and hot! Just plain NASTY!!!!!! read more

The restrooms were untidy, and toilet paper was lying on the floor. There was also slow service, cold fries, and no ketchup or dipping sauce. read more

Not the cleanest McDonalds. Service was relatively prompt and though not terribly friendly. The food was OK.

Not actually 24 hour location! 2:40am on a Saturday as the closest McDonalds to the bar district: whack! read more

Don't order the fries. They are either cold or refried to the point that they are shoe string potato chips. Never got fresh fries once!

This McD's location is still a dump, after my last review a year ago. Service is worse now than a year ago. The owner seriously needs to pay attention...Undercover Boss? The wait here is forever. The drive thru service is sketchy- works some days and some, not - workers don't give a McToot about the product, franchise, customer, life. read more

As usual the customer is supposed to know the right drive up lane is NEVER working..the recording comes on to tell you they'll be right with you and no one comes..it's unfortunate for the neighborhood this is the quality service we get read more

This breakfast sandwich was sold to me for consumption this morning at the South Grand location in Spfld. I've never been served green discusting food before, totally unacceptable and no quality controls in place. Buyer beware! read more

McDonald's - I've never been served green discusting food before, totally unacceptable and no quality controls in place. - Fast Food Near Me - Springfield, Illinois

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Placed order on mobile app arrived to pickup and said they were closed!!! Awful awful service never waste your time for such an evil company with the worst management I hope they go bankrupt plus it's unhealthy nasty food! read more

Order specific toppings on a cheeseburger , or rather order only 2 total- cheese and ketchup. Walk the burger in, where no less than 4 staff looked directly at me, while standing around and no one asking if they can help. The remake was forgotten about and had ketchup all over the wrapper. AND had pieces of onion at the edge. This was for a 9 year old. The cussing in store by staff, apparent lack or leadership and cleaning abilities lead me to recommend not going to this location. Flies, splatters on outside of counter, food on the floor. Overall a crummy experience. I would rate a zero but my kids could tengnixallt eat the food read more

Stopped for breakfast at McDonald's (#13877). The person taking our order seemed half awake and rude. After confirming our order, she said in a very rude tone "Pull around." No please and she never said to go to the second window. While waiting at the first window we were ignored by several employees who walked past the window. After deciding to pull up to the next window the woman who took our order finally leaned out the window to wave us on to the correct window. After taking payment and giving us our order she did finally tell us to have a good day, but it was flat and like she had been told she had to say it. It was not welcoming at all, especially when morning is a great opportunity to help start someone's day off on a good note. I also wanted to complete the survey on the receipt but there was a line of ink missing down the receipt so I have no idea what the survey code is. read more

The food the good and the employees seemed okay, but there are just way too many homeless around this location. A homeless couple approached every car in the line asking for money (they were clearly strung out) and the employees didn't do anything about it. The homeless people then left and go into an argument in the street. I did have to switch out of the right lane into the left lane after sitting there for 7 minutes with nobody asking me for my order. It looks like it's a repeat issue here by looking at past order read more

If I could give zero stars I would!!!! They always 100% have my order wrong. They have an attitude anytime you order anything "like that can't stand you bothering them!" & once they pulled a drive through scam & gave my food out to a car that pulled in line in front of me. Which I told them at the window & they acted like I didn't know what I was talking about. Out of all the places this place isn't suitable to be in business. Never going back read more

It's 1:15 am and there is a line. The car in front of me is as rude as can be! Throwing trash out their window and yelling at the people in the window. When it's my turn, everyone is calm and nice as can be. They keep the composure and it shows. Great work. My meal was as expected. Thanks for not letting other people affect your mood. read more

This location is not good. The sound board thing was down and they didn't put up a sign or anything so we were waiting for a very long time for someone to take our order and it never happened. We got impatient and left. I called this location and they said "technical difficulties happen". We understand that but if you don't check to see if people are waiting in that line or let them know it's broken, you're not doing your job. read more

Customer service is whack employees are whack said lobby were closed at nine but walked in at 10:20pm I was told to go through drive-through for my DoorDash order then why is your door open read more

The people here are always hella rude. No customer service what so ever most of the time. I only come here when I'm in a time crunch, otherwise I'd go to the one on Stephenson. read more

Slow, order wrong, no straw, coke not Diet Coke Possibly the worst McD's I've visited read more

They are extremely rude. I had a door dash and they asked for just a couple extra sauces for a 20 piece nugget and it was a huge deal saying I had to pay for extra sauce smh. They have a very sweet elderly woman working there with the ignorant people and she was extremely helpful and just threw the sauce in the bag to make sure the customer was satisfied. I feel sorry for her! read more

McGraw Corp. McDonald's have to be the absolute worst in Central Illinois. Multiple ty iple times at this location and others I have ordered sandwiches without cheese, and get a sandwich with a grill slip attache saying with out cheese...and the sandwich had cheese. 7 of the last 8 visits this has happened...tonight took the cake. I ordered a large coke in a very quiet drive-thru. That was all and I got a Dr. Pepper. I asked for it to be replaced... the drive was still quiet into the speaker I explained what happened...and the response I got was...."I don't know what to tell you." When I drove around the window the lady replaced it. After tonight...I am done with Springfield area McDonald's. read more

One of the worst Mcdonalds we ever faced. They don't know about mobile orders and waste lots of our time.

Just go to the time 3:50 central standard time Mcdonalds on south grand. Then tell me why the change over took 30 mins and they started to change over right at 3 am. At the same time when the last bars close. Please am I wrong to be piss. Then after waiting 47 mins, they tell me I can't have want I want because it's only breakfast. Then when I order my food they get it wrong it 4:06 and im still at the window. So after the manager gets mad at me for them messing up my order. She gave me a receipt for a refund and on the reason, it says Took To long to get. read more

Drove 15 mins to this location because they are "open 24 hours" which is false. Wish they would change the hours on google maps/google so I wouldn't have wasted time/gas. I understand times are tough right now but the least you could do is update your hours..? read more

Once again I rated this a two, but only because I live their buttermilk chicken sandwich and their close vicinity. I ordered two buttermilk chicken sandwich dinners, 4 Mcchickens, a large fry and two holiday pies. Before I left the drive-up screen I saw that she had written down 2 apple and 2 holiday pies for $22.45. When I got to the window she said that it would be $24.58 (which was totally different from the screen), so I nicely told her that we didn't want the apple pies, only holiday pies. She shut her window for a few minutes and then said, "That will be $25.01." I asked For what? She closed the window again, called a manager and opened the window and said, "$24.58." This place is absolutely ridiculous! I guess if I'm craving some McD's I'm going to have to drive 10 minutes out of my way, which would be just fine if the service was better!! read more

McDonald's - a chicken sandwich with lettuce and tomato - Fast Food Near Me - Springfield, Illinois

This location stated they had technical difficulties and could get my mobile order. The associate then continued to talk to another car ahead of me like nothing was wrong. I would recommend this location. read more

Went through the drive thru last night. Could not understand the person who was taking the order. Then upon getting to the window he said the total and took my card without a hi or anything and projected an attitude that he didn't want to be there. Upon getting to the food window the girl working had long braids that kept brushing all over our cups as she got them in a drink carrier. She also had extremely long and unsanitary looking fake nails on. This is not the first time we've had a poor experience at this location and it seems that since it sold to a different owner that it has really went down hill. read more

Everything was hot but, yet again(prob 4th time at least) my quarter pounder was raw af! read more

McDonald's - a hand holding a half eaten sandwich - Fast Food Near Me - Springfield, Illinois

Went there on Christmas Eve (Eve) and got a few plain double cheeseburgers, fries, and a caramel frappe drink. We made the holy pit stop at McDonald's on South Grand. Usually they are very kind, and professional. However, there was an older gentleman who was working the window and he must have thought the glass was thicker than it is. You could literally hear him badmouthing me because I didn't respond to " Good Evening" quick enough. He even made an effort to point us out to the younger gentleman who was working that night. That poor bloke looked so embarrassed to be thrust into such a situation. I have never felt so belittled but I suppose I shouldn't expect 5-star service from such a place. Lesson Learned. -TTD read more

i'm so tired of this piece of shit mcdees on south grand, always out of ice cream, don't go to the drive thru line on the right side they literally always go thru 8 cars in the left drive thru line before they get to you. i'm fucking done w this place read more

Habitually dealing with horrendous service. There are a few pleasant employees at night but for the most part they are rude, act like they arent even capable of taking a correct order and they consistently have issues with a broken ice cream machine to the extent that they will take your order for ice cream or shakes and then wait until youve waited in line for it only to tell you the machine is down yet again. For a mcdonalds, they are literally the worst. The fact that they remodeled the facade and interior doesnt make up for the lack in employee competency or hiring utter fools to operate a business. If you hate your job, then QUIT. read more

Next time someone orders a salad maybe you could throw a fork into the bag? It's McDonald's, not rocket science, how hard can it be?

This McDonalds has the best service that I have ever seen at a McDonalds. I would definitely recommend this to families who need a place to stop and eat. read more

Went through the drive up this morning on my way to work. They were out of cinnamelts. I ordered a fruit and yogurt parfait. Got to my office on my break to eat it and there was no granola or spoon with it. Looked watery so I checked the date on the bottom of the cup. It expired yesterday at 8:17am. I threw it away. So much for my breakfast. read more

This is from a few months ago, but i am new to this app and thought to share. I was with a few friends and we went through ordering just a few drinks and a couple ice cream cones and one meal. First off all the check was wrong and the food. We tried to tell the window person, and she wasn't understanding. So after repeating ourselves several times, the girl started to get an attitude with us. The food was corrected, not the check, which we were overcharged on. Also, one of the drinks was an unsweet tea when my friend ordered a sweet tea, so we let them know, they gave us a new one and we started to leave, only to find out it was still unsweet. My friends were very irritated at this point because off all of the mistakes and struggle for a simple order. So we went back, were bad mouthed, the manager came to us, underminded our problem, had an attitude, and then gave us 2 teas & shut and locked the window and walked away--again UNSWEET. So we just left and let it be. But the original window girl we were speaking with has had an attitude anytime I've gone before on other equations & has even tried to fight a girl I was in the car with one time. Terrrrriblee establishment, mind you I also work in fast food!! Embarrassing. read more

Always forgetting to put the correct items In the bag, such a no brainer job to read the screen and put the right food in a bag, i suggest you check your bag before you pull off before you get jipped, won't go back unless it's for ONE item then I can be sure they hand me something read more