Today, while placing an order in the drive-through, I had an extremely unpleasant and unacceptable experience at this McDonald's. The employee who approached me was not friendly or welcoming in any way. Her attitude was openly rude and disrespectful from the start. After I placed my order, she made a nasty and completely unprofessional remark, saying, "All in my face--what the f**k is wrong with people?" This comment was unnecessary, offensive, and shocking to hear from someone representing a business. This was clearly poor customer service and a terrible reflection of this establishment. If you ever visit this McDonald's and are served by a young woman with multiple facial piercings, be prepared for disrespect and ignorance. Because of this incident, I canceled my order. I have never witnessed someone treat a customer so badly. I will not be returning to this location. . read more

Good tasty yummy food for you and your family and your friends and your mom is doing great

Very slow. Go 2 mins up the street to the other McDonald's. 1. The fries were not only not salted well (which is the best part of McDonald's fries) it was also room temperature. 2. I got a McFlurry and saw the woman just pour the Oreos in my cup and hand it to me with a regular spoon. If you know McDonald's...Mcflurries are made with a specific spoon that allows the mixer to mix it. Clearly not done... plus the ratio of Oreos to ice cream was crazy. read more

I found a piece of hard plastic or glass in Big Mac meal lucky I didn't eat it cause it fall out of the burger read more

McDonald's - Piece of glass or hard Plastic - Fast Food Near Me - Towson, Maryland

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Never, ever again. The dining room is locked, the place is dark and the drive through is pathetic. The service and order accuracy levels have plummeted. Twice in as many weeks they've messed up our orders. Tonight takes the cake. Due to gluten intolerance, my wife special orders two quarter pounder patties, plain, no buns. Last week they gave two little burger patties. Tonight they got it right. We also ordered two Quarter Pounder Deluxe burgers. We get the order home and ONE OF THE BURGERS IS MISSING THE BEEF. WTF!?!?! So, armed with a beef less sandwich and receipt, our son goes back to make it right. WRONG. No access to the dining room and a drive through line stretching out to York Rd made things impossible. Perhaps there is a staff shortage. Maybe not. If service and product is reduced to this level of mediocrity, maybe they should just shut down and go away. In the meantime, my McDonalds of choice is Hunt Valley. Avoid this place until they get there stuff together. read more

McDonald's - Well? - Fast Food Near Me - Towson, Maryland

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I got a quarter pounder deluxe burger and it didn't have a beef patty. I tried going back to tell them, but the restaurant was closed. The drivethru had a line out to York rd as well. Nothing was really moving so i cut my losses and left. I guess i'll eat it because i don't like wasting food... ...But if any manager, franchisee, etc actually reads this then i would like my money back. read more

McDonald's - This is where the burger should be - Fast Food Near Me - Towson, Maryland

When you go to McDonalds you need to order the quarter pounder. The quarter pounder is the only meat that is not frozen. If you want a bigmac you have to ask them to make it with quarter pounder meat. Fries were awesome as always but there was an onion on my burger bun. I have IBS and even smelling an onion gives me flashbacks to my time in CA where Joe and me were eating five guys and I got bubble gut. read more

A consistent established delicious food. Good charming crews and a quiet clean environment

Even though I had to bypass the line out to the road for the drive through by going inside and still had to wait over 10 minutes for my mobile order, I am still giving this location a 5 star. From what I could see, there were only 5 teens working in kitchen and they were rocking it. Even the young man in the button down who I presume was the manager on duty was running around getting things done. I'm glad I went in to see how hard these kids were working. I can't say I saw a rhythm but I know they had a system figured out and they were doing their best to accommodate all of the customers as quickly as they could. In addition to getting the food out to everyone, I also received my smoothie and an ice cream with no excuses which is hard to get in a McDonald's these days. read more

Woman at the cashier register was very rude and refused to use our free fries friday deal because she was too lazy. She didn't even know what day of the week it was and tried to tell us it was saturday, when it is indeed friday. Very upset that she was too lazy to use our deal, would not recommend coming here. Would leave zero stars if possible. read more

Ok, who goes out and gets hot fudge sundaes on the first really cold day of the year? We do! My husband popped into the McDonald's to get 2 double hot fudge sundaes. We were both craving something sweet, and the sundaes hit the spot. It was a great stop. read more

If I could write, this restaurant is zero, I would. There is one disgruntled adult employee who yelled at us. We asked for sweet-and-sour sauce and he yelled "it's right there in the box" it was in an open box which was behind the counter. Then my friend never got her sundae so when I asked for it, he asked me what sundae she got and i said " I think we got the same one" before I could finish my sentence He screamed at me "no she didn't. She got a plain fudge sundae I remember." Rude as hell. We finally eat our food very shortly after getting it, and the nuggets were so hard and cold that they were inedible. I was so uncomfortable with how poorly I was treated I couldn't even eat the cold hard fries i got on the side. DISGUSTING!!!!! Might have Covid cause the food was bland. Also disgruntled employee had a underage coworker flirting with him read more

To Whom It May Concern, This is in reference to McDonalds Restaurant # 5168 located at 934 York Rd. Towson Md. 21204. On January 23rd 2023 @ 3:51pm I visited this location to order carry out food. Upon entering I noticed that there was no waiting line, which was nice for that time of day. I was greeted by a lady at the cash register and she took my order. She then left the building after saying goodbye to some fellow employees. I then waited for my order, which I discovered they were calling out receipt numbers. This is when I realized I didn't have a receipt for credit card purchase. I asked the person with my order if I could get a receipt. She stated that there wasn't any receipts being made by the register at that time. I asked for the amount so I could write it down for my records. She didn't reply and never turned around to address me face to face. I asked again and she ignored me. I then asked again with no reply. This is when I noticed a young man at the exit door with a handheld tablet computer. I asked him if he worked there and he said yes. I requested his help and he immediately left his post and went to the register and found that my receipt had been printed and laid on the counter behind. (Ticket # 202) I then addressed the young lady about her rudeness and lack of customer service. She still never turned to address me and or confirm my existence. To say the least, I will never return to this restaurant and maybe any McDonald's location at all after this incident. I now have a very bad taste in my mouth for this chain of so called fast food facilities. This type of employee can be like a virus spreading within the chain of the company. read more

When they are busy... yell at the customers. Rude and extremely poor customer service. They don't deserve even penny.

Wish I could give a negative star! Went there last night and was told to pull over and wait for food. Waited 20 minutes till I went in and no one knew what my $20 order was? Gave me half my order rudely and I had to ask for all of it. Go to Five Guys right next door. Or across the street to Burger King and save time read more

Such a long wait, in the drive through line for over 30 minute. Yikes . Food is good when desperate

I was hungry and had a taste for McDonalds. (I know, first mistake). Anyway, I ordered a Double Smoky BLT combo (fries and a Sprite), I ordered it to be delivered by UBER (second mistake). So the guy arrives and requests a PIN number for his phone. I had no idea what he was talking about and he eventually went back to his car. And then called me with another request for the PIN number. I went back onto the laptop and found a PIN number (3550). I called him and gave him the number and he eventually left. So, time to eat. Instead of the double burger it was a single. Instead of fries it was a hash brown, So I washed it down with my "sprite" which was just the soda water-no sprite. So that was a grand waste of time and money. The order number from McDonalds was 1657 which clearly stated "Dbl Smoky BLT QPC". So much for that... read more

Drive thru was perfect. Order was correct and no wait. Much more efficient than others in the area.

Smdh look at this every time I come here I get messed up service and not enough frys for the money I pay for read more

McDonald's - Now this is a medium Fry and they cold every time I come here I get messed up frys and service - Fast Food Near Me - Towson, Maryland

This mcdonalds location is the worse in the area. they manage to be super slow and have mid food at the same time. the floor is covered in trash and the soda machine barely works. there is no organization and they always close early even though they are supposed to be 24/7. go to the timonium location instead read more

This Has to be by far the ghetto McDonald's I've ever been in my entire life no Pepsi no sauce you can order the screen is jacked up, I would advise anyone to go somewhere else, you're better off eating from a trashcan, also the manager could not speak a complete sentence .... read more

McDonald's - Fast Food Near Me - Towson, Maryland

His store always falls short of the mark. Like right now, I've been sitting in the drive thru for over 40 mins. I did mobile order upon arriving told that a 24 hr location was closed waiting on staff. Total 57 minutes to get order. read more

Not great. I ordered a burger with lite onions and extra pickles, neither were on there. I got a strawberry milkshake, for them to tell me the strawberry was out, then giving someone after me strawberry. Nuggets and fries were fine, the only thing helping the order. read more

This McDonalds is S-tier. One of the best I have ever been too. Drive-thru is lightning fast and food is good. I see some of the bad ratings from others and don't know how to reconcile them with my experiences here. Maybe the restaurant is under new management? Maybe I only came on good days? Maybe the other reviewers have never been to a McDonalds before and don't understand it's fast food? I've been here 4 times in the past 30 days and it's been fire every time. read more

Would give a zero if I could. This location is horrible waited 10 minutes for my order and when asked about my order the employee acted like it was a inconvenience to help me. And when I finally got my order the employee who handed me the order was extremely rude and even rolled her eye at me. Extremely horrible location will now always go to the cockeysville location even though it's further away. But would be back before I would get my food here. read more

So glad this McDonald's is open 24 hours. It's so close to the campus. I went there in the middle of the night. Their service was slow even though isn't busy. I was standing there for like 15 mins and no help me and I was ready to order. But people were friendly over there. This fast food is better than other fast food. Every McDonald's I been to when I order the shake, they all say the machine is broken. And when I go to this McDonald's order the shake and they have read more

McDonald's - Fast Food Near Me - Towson, Maryland

This McDonald's is usually pleasant in the morning. The drive thru is quick, although it does get really busy. I also like the fact that they're like the only McDonald's that has ice cream til 3am. However, I usually have a really bad experience coming at night. The drive thru is always really long and slow. My fiancé and I sat in the drive thru the other night for 15 minutes just waiting for their new cheesy bacon fries and two McFlurry's. The fries had no bacon and a drop of cheese (picture included). Other times I went, they ALWAYS mess up my order in some way. I'm always missing something from my order or they're out of something and don't tell me until I get to the window and pick up my food. The employees aren't necessarily rude, but they aren't the friendliest either. I don't know what happens to this McDonald's at night but they need to fix the problem ASAP! read more

McDonald's - Fast Food Near Me - Towson, Maryland

I am not sure what their game is but they ALWAYS short-change you on french fries when you use the drive-through. The containers are always half full. I mean the McDonalds in Parkville gets it right. The McDonalds in Timonium gets it right. EVERY other McD's gets it right, but the people running this outlet are SKIMPY on the fries. Moreover, if you take the bag back into the store and ask for the fries you paid for, they look at you as if you are trying to rip them off. Calling and complaining to McD's corporate doesn't do any good. They tell you that store manager will call you back, but they never do. So they are cheap on the fries, they don't want to fix the problem, and they have no intention of fixing anything. read more

this was the BEST mcdonalds i've ever had, idk what they did today but MAAAN. they were quick, the food was great, what more can you want? the service was pretty good for online service too. good job guys read more

This is quite literally the worst McDonalds I have ever been to. The Buns for the burgers are routinely stale. The line is almost always out to York Road, but not because there are that many people, because it moves incredibly slowly once you've ordered. The staff, if not rude, often seems unprepared and unprofessional. They often give me the wrong sized meal and/or wrong drink. It's truly a game of chance whether I'll get what I ordered or something completely off. I continue to go here because it is literally on my ride home. But the wait times alone make going ten or even twenty minutes out of my way worth it. I could go into specific examples of how terrible the service/quality is, but I'd have written a novel by the time I was through. Suffice it to say, save yourself the 20 minutes in line and fine another McDonalds read more

They are so slow at any time of day. It took me 15 minutes to get anyone on the drive thru when there was no line inside or outside. I am currently in line for doordash and I've been here for over 30 minutes. read more

I end up here every Sunday for lunch while my kids have an activity nearby. While I appreciate the ability to get some work done with the complimentary wi-fi, it is always an unpleasant experience. Chaos at the counter, dirty bathrooms, mistakes with the orders, ignoring the customers, and incessant profanity from both managers and employees. Why would anyone want his/her restaurant to be like this? read more

After getting home realized they didn't give me the cheeseburger in the cheeseburger happy meal I ordered!

Was going to go to the Five Guys next door for lunch (actually which I did go after I ate here at McD's). I spotted their BOGO fish fillets and I got sucked in. Overall, it's a nice collegetown Mickey Dees...you know what you should be getting at a McDonald's and this one delivers exactly what you expect. If you don't know, what to expect at McD's, then I really can't help you....at all. Please go see more of the world. read more

McDonald's - Fast Food Near Me - Towson, Maryland

Wow, a new low. Usually slow but now they are working on stop. The car line was backed up so I had my daughter run in to save time. My mistake. Working on 20 min. Should have stayed in the car line. She was fearful of saying something. Sad. read more

by far the worst mcdonald's i've ever had in my life!! It's like the people don't even care about working. Line wasn't even long and i had to wait like like 15 minutes to put my order in. Told me they don't know what a bundle box is also. I wanted to try to spicy chicken nuggets and they looked good on tv but the shit they sold me at this mcdonald's was foul. 0/10. Needs a lot of help read more

It seems like when people make orders here they just push random buttons. They don't actually care what food they just put in. Yesterday they put my order in twice and I thought i was lucky when they gave me double food. The food was half cold and half creamated. yalls sprite has always been fucking tonic water. And the other drink was a diet coke. If your going to give all that food, you need to give the customer something to drink thats drinkable. Fuck diet coke, and fuck your sprite lol this is the laziest, nastiest, McDonald's there is. it was my mistake to want McDonald's today. read more

I don't think a worst McDonald's exists. 20+ minutes just to place your order, another 10-15 minutes to get only 1 simple small order. The food is often too salty and cold and the tea is always slimy, old and rotten tasting. I work late nights nearby so it's the only drive through open but I'd rather pack my lunch then waste my money and my lunch break on this trash. The only reason this location is still open is because every college kid in Towson practically lives here. -5 stars read more

The absolute worst McDonald's because they are so slowwwwww. Every time I come here they make me pull over to one of the side parking spaces to wait for my food. Then I have to wait a min of ten more minutes before it comes out to me. It's in a great location really close to work which is why I keep coming back her to torture myself. Every time I come here I regret not going across the street to Burger King. read more

This McDonald's is the definition of unreliable. Ordered twice from here and both times the orders were disastrously wrong. I placed an order with a Large Coke and a Caramel frap and received a blue raspberry slushee. Plus, the order was for 2 large fries and only came with one. The gross negligence shown at this McDonald's is frankly disappointing, and when I called to complain, they didn't even care enough to answer. read more