Their ice cream machine and smoothie machine are always "broken." It's pathetic. How come hamburger stand always has a working ice cream but no his McDonald's never has one? An off duty employee at this location told me that it's never broken and that they just don't want to make it. read more

Just get the order right for once!!!! Every time I go to this place I have issues. It is not until you drive away that you realize that this is not what I ordered. It isn't that hard people. Diaz Management don't get another McDonalds in this area until you can get it right! Jeez!!! read more

I went in the lobby and it was filthy, food and ketchup all over the floors, the drink station was dirty and no one was wiping down the tables in the lobby that were sticky and gross. read more

Do not eat here. June 2nd 11pm I placed an order for a 20 piece nugget and 1 large chocolate shake. The milk shake was absolutely expired. When I tried to tell them it was they told me there's no way it was and would not listen to any of my complaints and hung up on me. The milkshake tasted sour, smelled like expired milk and made me sick. Not to mention the nuggets were definitely past their hold time and they gave me 15 when I ordered 20. Extremely rude workers, and I have never had a good experience here. read more

Yea the guy taking orders seemed so bothered. He yelled at me on the drive thru intercom and huffed and puffed when I showed him my code at the window. Yes Ben, I'm taking about you. I wasn't rude, trying to be as polite as I can even though I was on my last straw with this guy. Won't be back here. As if 8 dollars a happy meal comes with a side of attitude. read more

Charging 24.38 for an adult happy meal is terrible. Scottsdale charges 9$ less and Del Mar California charges 7$ less. Dias Management are greeeedddddyyyy! read more

McDonald's - Fast Food Near Me - Tucson, Arizona

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Mess up your order every time. Price is way too much for the amount orders get messed up and quality of food.

I'm frequent to this McDonald's. I always go through the drive thru because the lobby is unkept. Trash over flowing no matter when I come, the soft drink line has dried on soda from who knows when? The kids play area looks like a germ infested place, almost asked to get a rag and their yellow spray to help clean the place up. Although it's the busy season and flue season, that doesn't mean these things shouldn't be getting done. THIS TIME the staff wasn't rude, but 9/10 times everyone has an attitude or can't be bothered to do their jobs. I've worked for Mcds before, the one on Nexus and Rita has a 10/10 service across the board. read more

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This location is a hit or miss. There's been many times they get my order wrong but staff are nicer here than at most other locations in town. The restaurant is typically clean, no lock on the bathrooms and they have a small play place which are some positives. The food is typically okay here, too. read more

They get my orders correct, so I'm glad about that. However, it seems like their ice cream machine is always broken. I don't dine in, so I can't say much about what it's like inside. read more

This place has gone down hill so bad. When they first opened they were friendly and food was prepared carefully, now no one speaks to you and food definitely has no cares given. We ordered two double cheeseburgers and large fry. Take a look at the pics and see how the Ketchup smeared all over it and the burger was smashed. I've worked fast food before and I would have fired whoever wrapped them like this. read more

McDonald's - Look at how it was wrapped. - Fast Food Near Me - Tucson, Arizona

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2nd location this month that I was told before I paid please "cook to order" but the manager lady said it's fresh as is we are busy so it's being made constantly mind you 2 ppl inside an 0 in the drive thru I told her it's soggy an she fussed back at me like I was wrong for telling her how I want it never once talked back or was disrespectful really getting tired of this if ppl ask for fresh obviously they know it comes with a wait!!! read more

Ok so i went to get a double big mac and every time i order one its wrong this time i got scammed out my double in double big mac. Im so fed up with this place the people are okay but genuinely only good people are the afternoon and night shift. Absolutely fed up with this place and ive had tons of prior issues. read more

McDonald's - "Double Big Mac" - Fast Food Near Me - Tucson, Arizona

We like coming to this McDonald's after hockey games to get our ice cream fixed, or if they don't have ice cream get French fries are subject to eat on the way home from Tucson to Sierra vista read more

McDonald's - a mcdonald's advertisement on the side of a car - Fast Food Near Me - Tucson, Arizona

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They refuse to do ice cream at night. My order is always wrong. The staff who work there are often rude.

They could do better with the drive thru. It can be frustrating to wait in the double lane and not have your order taken but see the second lane just moving along. I decided to go to another location. read more

Waiting in the drive thru line for about 5min. The other lane kept getting there orders taken and when I said something about the guy on the speaker said well we are busy so are you going to order or not. Are you serious this is how they treat their customers?? read more

ABSOLUTELY DISGUSTING. made an online order and ordered a spicy chicken and i guess i didn't see in the description it comes RAW. the fish filet had half a slice of cheese 1 pickle and a DIME size amount of sauce, oh and let's not forget it was more stale than the managers attitude when i called. called and told the manager and asked for a refund in the mix of all my gagging and she told me to do it online, went online can't do it, thank you ARIANA for having soooo much concern about feeding your customers raw chicken. NOT. never coming back here again. train your employees right this is ridiculous and pathetic. read more

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Well now I see why you'll have one star, first and only time I've been here but it'll definitely be the last! The little boy on the night shift tonight, August 26, I ordered two chocolate chip cookies at 10:41pm, paid cash. The young girl didn't say there would be a wait when I paid. There was an SUV getting their order in front of me, he gave them their drinks and told them to pull fwd and wait. I pull up and he tells me "can I have you pull around, we're going to be waiting on those," I took a deep sigh and said ok. I waited until 10:55 and called inside to see what the hold up was, same kid tells me they still waiting so I ask for a refund, he tells me I can come inside.... I go through the drive thru again, ask for a refund and they were both like "you're still waiting? " he comes, ask for my card, I paid cash.. I say "you could tell ppl b4 hand if you don't have cookies," he said "well cookies cook in an oven ya know," I say "you could've said that when I ordered and then I have a choice to wait." He says "it's common sense that cookies cook in an oven." I said "don't be a smart ass". He says he wasn't but I rolled my eyes when he told me to pull around and wait. Soooo Tf what if I did or didn't! Don't take my money and force me to wait if I don't want to! Don't go here, stay away because apparently two cookies is too much to ask for and courtesy is lacking. He had no name tag so I don't know his name but again, if he's the shift leader or manager, big mistake! read more

McDonald's - Refund receipt at 10:58pm - Fast Food Near Me - Tucson, Arizona

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Ordered curbside for an oatmeal and waited 10 minutes before calling to hear that they didn't see it and they are short staffed. This district manager might want to get this under control. This was such a simple order and it caused me to be late to work. Unacceptable. read more

McDonald's - Store - Fast Food Near Me - Tucson, Arizona

The employees seem friendly but can never get my order correct. I ordered a meal with a bacon quarter pounder and I get home no bacon. I wrote McDonald's twice and never a response from McDonald's. Would of been nice to get a sorry. read more

McDonald's - My bacon was missing - Fast Food Near Me - Tucson, Arizona

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Made a order 30min ahead of time how the hell was it still not ready when I got there

Worst service, worst wait times, they're all confused. They can even get an order for a bag of ice right let alone the food. You'll wait FOREVER if you're inside or at the drive thru. They also like to clean the coffee machine during morning rush. Don't get me started on their ever rising prices! read more

This service was so good and the food was out of this world! I loved this McDonald's and it will always be like this! We had the whole place to our selfs, a kind man helped us with the ordering screen! I don't know how this is a 1 star place but it needs to change now! It's the best service ever! Try this place! It is also so nice as we didn't order ketchup because we forgot, we asked if we can get it and they gave us 10!! This place is the best McDonald's I recommend! read more

Horrible! Incompetent. Confused. Slow. 20 minutes and we are still sitting outside waiting for fries. Absolutely ridiculous. Worst McDonald's I have ever been to. read more

Sitting line for 5 minutes then told to pull forward to 2nd window for another 5 minutes. Poor communication with the customer and doesn't Seem to be any organization between the kitchen in the windows read more

I wish I could give them negative stars. No less that 25 times they've messed up our order. We've called we've complained they've offered zero. My 7 year old son is sitting here without his dinner because again we made it all the way home with something missing. It is literally mathematically impossible to mess things up this much. Disgusting. read more

I would give it zero stars if I could after waiting 10 minutes for Something that the cash register told me they had pre-cooked already for their morning rush to get it any of the old and cold and the person who handed it to me and told me oh it's OK I came out of the fryer like 10 minutes ago like 10 minutes before I ordered or you made me wait in a line for nothing. Trash service read more

You have to actually try to get every single order wrong. My kids love McDonald's and this is the closest one. They have gotten every order wrong in the dozen or so times I've been there. Then they catch attitude when you tell them it's wrong. You ask for plain and they put everything on it. I've even been handed the bag withoit the main item inside. Big Mack combo and they hand me a bad with fries. Then look at me like I'm crazy. I understand it's fast food but damn. read more

Worst quarter pounder ever. So burnt it could not be eaten. Was ordered on line in their app & picked up at the drive thru after waiting. Campbell & Fort Lowell Tucson, AZ. Ordered big mac, small fry & small coke also. Coke tasted off. read more

McDonald's - Burnt quarter pounder. - Fast Food Near Me - Tucson, Arizona

Just went through the drive thru, asked for an iced mocha. Told the employee that the order was wrong, then was told that "you get what you ordered" then closed the door on me, then told me no. Was very surprised by this, probably never going to this McDonald's ever again. read more

Went to McDonald's around 2:00am & we asked for 2 sausage egg McMuffins & 2 egg McMuffins we get to the window he hands us the food & we check it's 4 egg McMuffins so we say that is the wrong order. The man yells at us no exaggeration "THATS NOT WHAT YOU SAID" & slams the door. Without just putting sausage on the egg McMuffin he gives us our money back & closes the window again.. I was so shocked because we weren't even being rude. & idk this for a fact but they were only serving breakfast at 2:00am? I never heard of that but apparently they were & I ordered pancakes & they weren't able to make them till 5:00am! Never am I going back at night time. I get the food industry is hard but there was no reason to act that way. There was no one even in the drive thru! read more

I've been there quite a few times my order seems to get messed up. But today's visit was definitely not acceptable. Reading the reviews the seems to be fairly common. Maybe there needs to be a change of management. I'm attaching a photo I think it speaks for itself. Somebody there doesn't care about their job. I would've never sent food out or any kind of service out to a customer looking like this. read more

McDonald's - Fast Food Near Me - Tucson, Arizona

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Worst drive thru service I have ever seen. Golly waited for like ever cars going and going on one side of this drive thru and I'm waiting there like an idiot put my car in reverse and I'm out of there. read more

I literally work for McDonald's and I was going to the store this morning for my daily coffee I did a mobile order and I used my rewards and my coffee literally tasted like shit. It's very frustrating because I know how things work in that store and a coffee isn't that hard to make. A waste of my time. read more

Told me that I needed to use debit only and could not use credit. Literally got my order wrong and shorted me 1 meal. Worst McDonalds I have ever been too. Would not go there again period. read more

Terrible service each and every time without a fail. Who runs this place? I go back every time hoping for a better experience, but last night was one of the worst experiences yet. Firstly, the woman said they were not accepting card, only cash. Then she said I couldn't use my coupon without an explanation. I go ahead and order the $5 large fry either way since I can't apply the coupon. I order a quarter pounder, 10 pc nuggets and 3 hot n spicys. I asked for sauce and she rudely expressed she couldn't provide me with more because it messes with her inventory and that I needed to order the sauce at the speaker or else I couldn't get more. She then told me to look in my bag to check to see if there was any in there when I was clearly asking because I knew there wasn't any in the bag. I waited for almost 10 mins to get her name after she acted so disrespectful, but she never showed back up at the window per usual. Such lack of basic customer service here. There were no other vehicles at the drive-thru, so I understand the employee was not slammed or busy. In fact, I've learned her competency is around bare minimum. She is rude, condescending, bitter and shamelessly unprofessional. Based on her uniform, she seems to be the manager or something above a regular employee. How she got there being that bad-mannered blows my mind. I'd say overall the service here is usually a 1/10. I hope this serves as feedback to hire people who don't mind going to work and treating customers with decency and respect. I spent more money and dealt with inconvenience just to be treated poorly in the end. I literally hope I never deal with her again so I'm probably never ordering here again. Do not recommend this place at all especially during night hours unless you want to get treated with an attitude for no reason by people who truly don't care about their business unless it's regarding inventory. OH, and speaking of food quality, the nuggets were dry and stale. I'm not shocked to see plenty of other similar reviews for this place. Order at your own risk! read more

if i could give this place a zero i would. the workers always have a shitty attitude and they can't make orders correctly. do better

I honestly love this McDonald's the staff is so nice whenever I have a problem they're quick to fix it the food is always top quality sometimes during rush hour the drive through line is a little long but the lobby is usually empty so I don't worry too much my daughters love it too always asking me momma can we get chicky nugs and I usually say yes cause the app has really good coupons read more