I made an appointment 2 weeks ago for today at 2:00 pm. It's now 4:30 and my Prius is still waiting in line for an inspection and oil change. Go figure! And don't give me this COVID crap! This was strike 2. Same thing happened at the 6 month inspection! read more

We were in town and our tire light sensor came on for our new truck last night. The morning it still popped on so we went over to the dealership. They took us right in and Reese went over it checking the tire pressure. It needed air and we were on our way. They were very polite to us. The dealership was clean and the restroom were also. Thank you!!! read more

I have worked with the service department and was very favorably impressed with the efforts made by the department to accommodate my travel schedule and was very informative in describing my needed repairs. When I dropped off my car and I guess looked around for the drop box, I was addressed by someone that wanted to know if I needed help. When I was picking up my car and was looking for the car in the lot a man identified himself as Mr. McDonough came by in a golf cart and said hop in, it is too hot to walk around to look for your car. It is obvious to me, the excellent service philosophy started from the top. read more

I've had service done here and almost bought a car here. The process was easy and transparent. I worked with Brian S. who was very helpful on the sales end. He gave me a few options and I never felt pressured. The sales and service is great. I should have bought the car from Brian. I hope someone else does instead. read more

This is not a place to go for repairs - it's worse than free. We took our Prius here three times. The first time, the Prius had a warning light and this repair shop stated it would charge around $50 for an estimate of a problem, but waive that $ if you got the car fixed. They told us we had a faulty part, and we paid them to fix the car. The Prius also had some battery issues, but we got that fixed by someone else. Later they claimed they found the issue they fixed on a 'visual inspection', so they charged both to fix and to find it. That was confusing and disappointing. But the real issue came when their repair failed, which they claimed was from a their faulty part. When we took the car back to McDonough see what was wrong after McDonough had fixed it, they didn't have any actual mechanics working, so we had to rent a car for a couple days, get a ride to the airport to get the rental car, etc.... When we finally got our Prius back from McDonough, they told us they had caused the new issue because they used a bad part. I thought that was honest of them, because I would not have known or ask for the part to see the issue. But they refused to give us our money back on the rental car. We would not have had to rent the car if McDounough had fixed our Prius correctly in the first place. I thought their refusal to pay us for having to rent a car was unreasonable. They did offer to give two free oil changes the next time we needed one. Last week we needed one, but we hesitated to take the car back because of their prior incompetence. So we decided to just get an oil change, and if they found any mechanical issues, we planned to get a second opinion at another Toyota shop. Lo-and-behold, while I was waiting for the oil change a customer service clerk came to me in a bit of panic saying the Prius' back brakes were down below 2 millimeters. Hmm? I wondered why they didn't notice before, several weeks ago when we had the car in for the warning light? They did look the car over because the claim the tired needed replaced. And really? down that low when the front brakes were not even ready to be replaced and we had always gotten the brakes done together. I was very suspicious, but agreed for them to fix the back brakes because of the sense of urgency. I didn't want to risk driving around to get a second opinion. Well, half an hour later, the service clerk came back and said, they made a mistake and when the actual mechanic took apart the brakes to replace them, they were OK, and didn't need to be replaced. Hmm. At least they seem honest, egregiously incompetent, but honest enough to admit mistakes. A small, not fun, issue I had was an argument from a service cashier because we had two free oil changes because of the rental car payment refusal, but that wasn't written down in the right place for her to find, and when I asked her to get the service manager (a few times), she refused to get him. How could anyone ever trust them again with a car after such glaring incompetencies? We are owed another free service, but this place is worse than free, so we won't be back. read more