This company scammed me of over $600. They gave me a quote and a time amount and they worked for maybe 30 minutes and destroyed my bathroom. They left giant holes and refused to repair them, the holes had nothing to do with the project. I do not recommend at all read more

If you're a new homeowner or looking for plumbing professionals who will be honest and ethical, do not use this company. I called Boston Drain Co asking them to unclog my shower drain as well as inspect my sewer line, which I had been advised to look at in my initial home inspection. The person who came was very nice but definitely took advantage of my lack of understanding of plumbing. He could not fix my shower drain due to it having an older drum trap that needed to be replaced, which this company does not do, and I completely understood that. When I asked him to look at the sewer line he explained that the video camera only works if there is no sewer trap present. I, knowing nothing about plumbing as a new home owner, asked if there's any way to check for a trap before doing the video. He said no there is not and he implored me that this test was extremely important and it's worth the risk to have the information about if my sewer line has any issues. So I agreed. When the camera was about 3 feet into my sewer line, what do you know, there's a trap. He stands up and says "look in your sump pump hole, you can see the trap coming up out of the ground right there." And that was the extent of what I learned from the sewer line inspection. So he saw the trap poking up out of the ground but since of course I didn't know what it was he still performed a pointless sewer drain scope and charged me $475. When I called the company to request a refund they just said when the camera comes out you pay $475, end of story. So at the end of the day, my shower is still clogged and I have no idea if my sewer line is damaged. But they got their $475! I hope they enjoyed my money because it's the last penny they will see from my household. read more

Quick diagnostic visit. Checked out the plumbing. It does not seem to be a plumbing problem. Probably a dead animal. Very happy we found this read more

Started getting drain flies in our house. Found the stack underneath was all cracked and messed up. Great price , complete fix . Cleaned up and repaired the basement. Huge thank you to Ernesto , Danny and Henry. Clean and efficient. read more

Called this company with a clogged main drain. Made basement super dirty, also walking on carpet with dirty equipment wearing dirty boots. Tried to sell cleaning service and a more expensive drain solution. Problem came back a few weeks later. No warranty. Had this issue 7 years ago, did much better with different company. Avoid. read more

Recently had an issue with a drain outside of our basement door that was draining very slow . Water began to back up and nearly made it into our basement with the heavy rain . Luckily , we noticed it and were able to keep the water out . We knew we had to have a drain company check it out . We chose a local company Boston Drain in Dorchester and were lucky we did . They were very responsive and came out the same day . Kyle and Chris came and tried to snake the drain with no luck . They also put a camera into the drain to help diagnose the problem . Eventually, we chose to replace the dry well with a better system that had been put in previously . Chris came and explained the process , gave his recommendations and then gave us a very fair price . They were able to start the following Monday , The crew came early , worked very hard and completed the job in one day . They left our property clean and neat with very little disruption to the back yard . We've had some rain since the job was completed and the drain seems to be working great . They also have significant warranties on their products and work . I would definitely recommend their company . read more

I previously ran into a sewage blockage problem in my basement. The initial quote for the "exploratory excavation" was $9,000 and no guarantee to repair without fulling understanding what happened (fair). They speculated that a collapsed pipe under my driveway needing a 3-5 feet deep dig, which sounded like a big deal. After removing the top 3 inches of the driveway's asphalt, they found a previously concealed manhole clogged up with debris. It turns out the pipe itself was all good, and there was no need for big digging. Then they "recommended" to install a new 24-inch concrete manhole cover, an additional $6,000, for any future maintenance without damaging the pavement. Looking back, I totally should have Googled the cost of manhole covers--they're like 500 bucks! But I was all about getting it fixed quick, which led me to prioritize immediate action over the cost. Long story short, what started as a "maybe your pipe's collapsed" turned into a simple manhole clean-up and a new cover, and costed me $15,000 in total. read more

First and foremost the ladies at the front desk are the best!! Boston Drain had the fastest response from all the other places I called at least for same day service, tech took care of my problem the first time and told me some tips for future use, respectful and knowledgeable. Most importantly they didn't break the bank lol. They'll be my first call if I run into any other plumbing issues in the future. read more

My kitchen drain was clogged. I called Boston Drain after another company failed to unclog it (but still charged me nearly $1000). Gabriel at Boston Drain swooped in like a superhero and diagnosed and fixed the problem in well under an hour. A really nice guy, too! I'll call them first next time. read more

Quality, Great Team, Etc. Because the Owner of this Company and his staff gets the plumbing done and the knowledge is outstanding. The work is neat. I had another company step in because I was trying the cost at the time. It was a game changing moment because I went back to the best of service with a twist. The twist is the Owner and his dedicated crew. When I say a twist is don't get it twisted when it comes to this company. Boston Drain is negotiable, professional and for years got it right. Mom, I and my family is so thankful this company is still around with this type of service. Thank you Chris for a company you built for us. Kyle and the rest of the staff thank you so much. read more

I didn't have a pressing problem, just a slow bathtub drain. Boston drain scheduled an appointment the same day. They came well within the promised time window, gave me an ETA call ~ 35 minutes before they came (a very nice touch), and arrived as promised Highly recommend read more

Marcos was great! Our kitchen sink got clogged this weekend. Marcos returned our call right away and came to our house exactly when he said he'd be there. He snaked the drain and got everything running very quickly. He was also very kind to our toddler! read more

STOP. DO NOT USE. We had a HORRIFIC experience. Chris started out as a slimy salesperson and then reverted to scare tactics. Never got a formal written quote. But he did call each of the 3 owners in our small Boston row house and provided different and outrageous prices (around 50K!). We had a sewer lateral pipe in need of repair. Got his name from the contractor re-doing the building next door - why they use this company is beyond me. We went with another repair firm (Hercules Drain). They were efficient and practical. Paid 10.5K. So saved 40K and did not need to do unnecessary work (Chris wanted to tear up the finished apartment floor on our basement level). Do yourself a favor and avoid Boston Drain like the plague. read more

Unfortunately I've had to call Boston Drain for their services several times over the past 10-15 years. They've always been quick, professional and economical each time i needed them. I wouldn't use anyone else for drainage issues. read more

If you have a serious problem, I would highly recommend to get a second opinion and a written detail quote of what need to be done. Boston Drain uses scared tactic, withholds information and inflate problem while you are already worried about your house and living situation. They forced us on a $30k+ replacement job while the second opinion from Hercules was $5k. We asked the city water and sewer inspector to clarify the problem as well. Don't trust these guys read more

We had a bathroom tub and sink drain issue that home remedies could not resolve. Gabriel and Eduardo (apologize if I misspelled the names) came by today and quickly understood the problem and started to fix the issues. Both gentlemen were patient and quick to resolve the issues. They even provided me with plumbing knowledge and preventative advice. We also had a problem with our toilet, and they were able to quickly determine what the issue was and how to fix it. Both gentlemen provided a wonderful service, and we will certainly reach out to them again if we have any plumbing issues. read more

We had a clock in our main drain stack for a triple decker. The person Boston Drain sent over opened the drain plug and let sewage spill onto the basement floor. Then he didn't put the plug back in all the way, so when someone else turned on the water it started spewing. Will never ever call Boston Drain again. read more

It's the third time I've used Boston Drain and decided to write a review because every service call resulted in a positive outcome. First Experience: My plumbing company cannot respond to emergencies, so they coordinate with Boston Drain for a clogged sink/disposal issue. Fixed within several hours of the call. Sorry, but I cannot recall the person who came to handle the problem, but it was a good experience with Boston Drain, which brings me to the next issue: Second Experience: During a big rainstorm, my basement flooded because of a clogged drainage pipe that sits outside of the basement door. Panicked, I called Boston drain, and they cleaned the drain, which was full of debris, mostly from tree leaves. Gabe and his partner were great! Professional and got the job done. Third Experience: Next call to Boston Drain was every homeowner's nightmare: The main drain sewer was clogged and caused water (sink, shower, and toilet; gross, gross, gross) to back up into the basement utility sink, which then overflowed onto the basement floor. Panicked, I knew who to call, Boston Drain. In under an hour, Kyle showed up to save the day. First, he phoned my town's DPW Department to see if the town's sewer line caused the backup. Fortunately, the Dedham DPW was VERY responsive, and they were onsite within 30 minutes. Kyle waited to see if the issue was town-related. Not the case. After ruling out the first scenario, Kyle diagnosed the cause, which was a clog in the main drain. Here's what I most appreciated most: I was beside myself panicked, which I guess happens when sewage is flowing into your basement. Kyle thought to contact the town's DPW as the first step in troubleshooting the issue. He was professional and empathetic. He thoroughly explained the problem and implemented the fix. He also went above and beyond to dispose of the "sewage" water using a special vacuum instead of having more floor leakage. I also want to recognize Debbie and the other person (not recalling her name) who answers the phones and coordinates the appointments. Professional, empathetic, and responsive. Will call when the person is on the way and flexible when I had to change a follow-up appointment. It feels like they communicate in a way where they know the customer is stressed. It's not like someone is calling to make a dental appointment. Any house water emergency will send most homeowners into a tail-spin! While I'm hoping never to have to call Boston Drain again, if you do have an emergency plumbing issue, I can't say enough about the service, from start to finish. read more

The face of a company is that of the person representing them who appears at your door. That face, sent promptly by the dispatcher, was Gabriel G. From the outset, Gabriel was professional, clearly highly informed (he was aware of previous work we'd had done on the sewer line), and solicitous. He helped me relocate a couple of items stored by our tenants in the area of the clean-out drain, and got right to work. When the job required the "water truck" from another company, Gabriel called it, saw the job through with the worker from that company, and then reported to us the condition of the sewer line that had precipitated the clog. Throughout, he was extraordinarily helpful and kind. Boston Drain is well-served by such young men. If you call them, see if you can get Gabriel G.! You will not be disappointed. I should add that BD waived their charge, so we paid only for the work of the other company. read more

Never expected the water from the 2nd floor tub to come through the basement toilet but I guess that's what can happens when your main waste line is clogged! Called Boston Drain the next morning and they came to the house that day. They "snaked" the line and cleared the clog but there were rocks & dirt in the line. The next day a camera in the line revealed worst case scenario...the line was broken and would need to be replaced! Just when I thought it couldn't get any worse there was a dead RAT in the main waste line too! Boston Drain was FANTASTIC! Not only replacing the pipe but coming up with solutions to insure the RATS would NOT have access. So thankful to have made the call to BOston Drain! read more

Amazingly quick with their fix! Tub was clogged and toilet was leaking from the base. The property management company for the apartment I'm in was here right away and called Boston Drain. The fix was all done in a matter of 20 minutes. Thank you boston drain for being experts at what you do! read more

I had a blocked drain and my usual plumber was clueless and I called over to Boston Drain for help! Kyle and Mike were awesome super quick and efficient! They were my lifesavers today! Thank you Boston Drain! read more

I got my kitchen sink clogged on the Christmas Eve, tried everything by myself but didn't work. I called Boston Drain Company and Marcos came over within one hour and fix the issue within half an hour, which totally saved my family holiday. BTW the rate is much more reasonable than the other companies. I will definitely use this company in the future! read more

I'd like to recognize Boston Drain for their professionalism and ability to resolve my severe plumbing issue very quickly. Chris Fall is a master of his craft and his crew including Juan were absolutely amazing. They had to replace the main sewer trap coming into a 126 year old house and they did an excellent job! I would highly recommend Boston Drain!!! read more

Thought I needed a plumber, turns out I needed a drainer. My plumber, Boston Standard, came out to look at a drain that takes rain water from my backyard under my building to the street out front (I'm in the South End): water was draining too slowly. Couldn't help me but recommended Boston Drain. They were able to come later that day and my drain was fixed in less than a half hour. Price was very reasonable. My guy Kyle knew what he was doing. read more

We had a broken pipe on the outside of our house that was causing all the sewage to back up into house. Called Boston Drain and they were quick to send someone out to clear the clog where they discovered the broken pipe amd I also had a sagging pipe under my livingroom floor.. They gave me an estimate on the spot and sent two teams out the next day to fix it. One team for the outside excavating the ground and another team to dig through my concrete floor. They were in and out in a few hours and cleaned up nicely after themselves. This is the best place to go for all of your plumbing needs. I'll never go to Roto Router again. They are extremely overpriced and try to push services on you that you don't need. Chris, Juan, Kyle and Tim thank you for all of your hard work. read more

Great company, great customer service, and great guys that they send out to do the work. They've been to my house twice to fix two different bathroom drain problems. Both times they came out quickly and worked diligently to clear the drain and cleaned up after themselves. I'd definitely recommend them! read more

From the first phone call & up until saying goodbye upon completion of our main sewer line Chris, Tevin & crew have been a pleasure to work with. Everyone has been knowledgeable, friendly, worked on the weekend and able to meet my needs above and beyond expectations!! If you are looking for a company that treats you as family/friend and not just another number or dollar sign!! I highly recommend Boston Drain! Kathy read more

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So glad I called Boston Drain after Rapid Flow screwed up a job at my rental property. I was in a jam and I called the dispatch at Boston Drain. She sent the technician over within an hour. We had a clog in the sewer pipe, and Chris got to the problem within minutes. So lucky I found them!!! read more

They seem to have multiple yelp entries under different address/phone numbers, but all the numbers are listed on their website. Wonder why that is. Horrible experience with this company, when they were apparently the subcontractor at fault in my review here: http://www.yelp.com/biz/ccl-mechanical-llc-waltham#hrid:fK_4Tu9xEIHQ4spAcNeJ4Q read more

Five stars isn't enough! We had a disaster New Year's Eve day and Boston Drain responded within the hour. For the next few weeks, initially replacing the water pipe trap in the basement and then excavating and replacing the broken water line, they were excellent. They did all the paperwork with the city to line up inspections and even to get our rebate. The technicians were on time, efficient, and pleasant, and Debbie, the office manager, couldn't have been more professional. I would't wish sewage in the basement on anyone, but at least this company had the experience to make fixing it easier! read more

Rich, from Boston Drsin, was great! We've had repeated problems and he set out to fix them, once and for all. I was impressed! Quick, effective, and pleasant. Everything you'd want in an emergency. read more

I definitely recommend this company. I had a clogged drain causing a pipe to leak in the basement, and they were able to come within an hour of my call, identified the problem, and fixed it. They also offered recommendations on how to avoid the clog in the future, and noted that there was another plumbing issue (unrelated) in my basement that I should address asap. (Neither of these were things they could hope to profit from, the guy was just very helpful.) The man who did the work was very pleasant and efficient, the cost wasn't outrageous ($150), and they gave a 3 month guarantee on the work. The woman on the phone who took my initial order was very nice, and she let me know when the truck was on its way. I hope I don't need to use them again, since drain issues are never fun, but if I do, I will certainly call them first! read more

We discovered a sewer back up in our basement last night. The main clean out pipe was leaking sewage back into our home and I was frantic. Having had a good experience with Boston Drain Company in a rental home years ago (our Landlord recommended them) I gave them a call. After speaking with a dispatcher I received a call from Mark, the plumber on call within five minutes. Mark explained that he was finishing a job nearby and would be at my home within an hour. He arrived as committed and got to work right away. The first thing we discovered was the old cast iron clean out pipe was cracked. Mark pointed this out and shared that whomever left it that way wasn't doing us a favor should a backup happen again. Using a power snake he pulled large clumps of roots and other unmentionables out of our sewer main. He then capped off the cracked clean out as best he could and departed. A few hours later we returned home from dinner and discovered that the backup returned with a steady drip. I contacted Mark on the cell phone number he provided and he immediately answered. And though he was in a foot of sewer water at another job he never complained and said he would come back as soon as he was done with the other job. And he did just that. He snaked the drain again and capped it off. Given the recurring issue he recommended that we get a camera in the line to figure out why the drain wasn't draining properly after having been snaked twice. He said he was putting us on the docket for first thing in the morning. This morning Chris from Boston Drain Company arrived with his See Snake camera system. As I watched the video monitor of the camera inching its way down the piper it was strangely fascinating. Chris was giving me a sewer main 101 education while commentating on what we were looking at every step of the way. We discovered root clumps, chunks of fat and well, you know, along the way. There was also a section of clay pipe that had settled and was creating a shallow pool of water. Chris explained that this creates friction for the water flow. Similar to a pool at the end of a water slide. Seeing this I was anticipating the sales pitch for their need to dig up my front yard and replace the section of pipe for thousands of dollars. After all, replacing sewer pipes is a major revenue generator for them. But nope. Chris was completely open and honest and shared that the pipes have been working for over a hundred years so a little settling isn't a major issue. But he did recommend a third party to perform a high pressure cleaning that will get rid of the roots and fat chunk blockages. A service that they stand to make no revenue from. He also arranged to have someone come over to cap off the cracked clean out pipe so it won't leak if there is a future back up. Oh, and since I paid for the initial cleaning last night there was no charge for the follow up camera visit. So while no one wants to be in a sewage back up situation feeling helpless and vulnerable to service companies. Thankfully if you are there is Boston Drain Company - professional, reasonable, informative and honest. Thank you for making a $#@%^ situation a relief. read more

Boston Drain Company - See Snake drain camera and snake. - Plumbing Near Me - Boston, Massachusetts

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Called them out based on a recommendation to clear blockage in a sewer line. I was expecting them to come out to both clear it and to video to ensure nothing was remaining (i.e. additional roots). Guy showed up late, flushed my toilet until water was backing up and didn't remove the water...I rushed to get towels so it wouldn't get to my wood flooring in the hallway. He had nothing to protect my walls and flooring from the spinner part splattering sewer water all over my house. And he wasn't going to put anything down under his equipment to prevent it from scraping up my flooring! After he was all done, I asked him about the camera work and he said that's a different guy (later I found out it could have been one trip for both, I guess they just wanted to charge me extra). So I end up taking another day out of work for the camera guy...i get a call he's running late, then another call that he can't make it, but he'll be there Saturday morning. Naturally I get a call on a gorgeous Saturday morning saying "he can't make it but will be there by 8AM on Sunday." Sunday at 9AM (yep, an hour late) he shows up and says he has to go on my roof to get in to the piping because the previous guy tightened up the hose connecting to the toilet so much that he was afraid he'd break something. After hearing from the first guy that camera work is only a couple hundred bucks, this guy tells me because it was a Sunday and he had to go on the roof it was MUCH higher than that. These guys are the WORST. read more

Boston drain did a really bad job. They didnt know what they were doing. My pipe was stuck with grease they came for inspection, and they said our pipe was broken they even gave an appraisal of $17000 for digging up the pipe in my yard. They are not trust worthy they only want your money. We went to another company that was trustworthy and it cost way less then what Boston Drain was trying to get from us and they were more professional and layed out the problems step by step. read more

Due to a small front yard sink hole, we needed a sewer line video inspection and they were prompt about getting someone to do so and reasonably priced. Although we explained the cause of our concern and desire for the inspection, they did not volunteer the information that they would not perform any major repair work in Wellesley. In addition, I had to request the video recording in order to get it emailed since they did not deliver it before leaving. Get someone else if you're in Wellesley who can actually follow up with any repair work, anywhere else you're in better luck. read more

When I needed a clogged drain fixed while not an emergency, I called Matt and he sent someone over within a few hours. The problem was fixed quickly, professionally and correct. I then recommended him to a neighbor and he received the same great treatment. Five stars all the way. read more

These guys are great. Best in the business. If you got drain problems, these guys will get you sorted

Who ya gonna call when your drain is clogged. Even my regular and Reliable plumber told me to call them for a clogged drain. With that said the prices are very expensive. read more