Mike at was exactly what you want in a mechanic. Straight forward and honest. Appreciated his…read moreexpertise and insight.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

Had some work done to my van here and it was great service , the owner has a lot of knowledge he…read moredid a free inspection for me just to make sure my car was running great before the winter ! Will definitely be coming back regularly for my oil changes and other maintenance work .

From the owner: Services: Fabricate, Exhaust Repair, Custom Exhausts,…read moreEmissions Testing, Exhaust Systems, Strut Repair, Shocks Repair, Inspections, Oil Changes, Brakes, Tune-Ups, Maintenance, Safety Inspections, Muffler Repair, Catalytic Converters, Suspensions. Brands: MOOG Parts, Walker Exhaust Systems, MagnaFlow, Flowmaster, Valvoline. History: Medina Mufflers is your premier destination for all things auto repair in Crystal Lake, IL, and the surrounding areas. Founded with a commitment to excellence, our team specializes in providing expert auto and muffler repairs, oil changes, brake services, tune-ups, inspections, and more. With a dedication to quality work and outstanding customer service, we ensure that your vehicle receives the care and attention it deserves. Trust Medina Mufflers for all your automotive needs. Contact us today!

As you can see I don't normally review anything but restaurants and food, but this place is really…read moreexceptional! I've known Chris since my "previous life" as a photographer and photography studio owner. We had met at a networking event and hit it off and I've been using him now exclusively for the last 6+ years. They are not going to over charge you or charge you for things you don't need. From the time you arrive you are treated like an old friend. One simple word to describe CARSS--INTEGRITY! Just look at the other reviews... This is the ONLY place EVER that I have seen 5 stars on all reviews. They truly are: "Driven To Keep You Driving." Happy Motoring! --Chef JB

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Nancy is such a trustworthy businesswoman. I witnessed her advising potential clients to use the…read morecars dealership and take advantage of a recall to solve the problem on their vehicle. This was after she and her staff had taken the time to analyze the problem. I always feel like her service is the best and only take my car to be worked on by her and her staff. Deborah

My little brothers car was a death trap. The power steering was shot, which is an accident waiting…read moreto happen when it's icy outside. Looking for a trustworthy mechanic I decided to see Nancy at A Car Tune. Nancy is a spunky, spitfire kind of person. Don't let her colorful language or occasional political rant deter you from coming here. Nancy is an excellent mechanic who is honest and wants you to to drive safely but not spend more than you need to. She fixed our car for a great price and took a look for any other possible future work so we could plan for it. She cares a great deal about her customers and the integrity of her work.

Will recommend this company to all due to the following:…read moreQuality work Pricing was acceptable 5 year Guarantee is great Service was excellent

I got an oil change and tire rotation done today. Owen is running an amazing business with warm,…read morefriendly, and informative staff members. The process was extremely streamlined and straightforward. While I waited I received a text with my inspection report that included photos of each item inspected. I especially felt at ease because the atmosphere was welcoming, which is important to me. Overall a great experience and I would recommend this business to anyone. The waiting area is stocked with goodies and treats and fresh flowers. The attention to detail is appreciated!

I've had multiple repairs and services, at Crystal Lake Brake & Auto over the past two…read moreyears--alternator replacement, engine rockers replacement, transmission work. Their prices are fair. They have fit me into their busy schedule when I have had emergencies. They've answered my questions on the phone and given me sound advice. I even recently asked them to inspect my car and let me know anything that could possibly need to be done, and they didn't add anything to the list. I travel hundreds of miles in order to come back to this shop for repair.

Armondo is the best! Fair prices and great service! I have had big repairs done here and never had…read moreany issues

I highly recommend Cassidy Tire and service for honest and reputable mechanics. Michael Bailey…read morewent above and beyond with his amazing customer service. I was getting a car ready for my son who is a new driver. He ensured that the car was thoroughly checked over and was genuinely concerned about our safety. It is no wonder that this family owned business has been around for decades due to their integrity and altruistic customer service. I will definitely return for all of our vehicle needs.

ZERO STARS, BEWARE!!! If you want your car to get extremely messed up then take it to Cassidy…read moretires. I have been a loyal customer for 8 years, i had a family member who was a mechanic for years and just recently moved away, and he would always use Cassidy and always recommend the place for me for tire issues. I got a new car about a year ago so it had been some time since I've been to the shop. i took it in last week for a simple tire rotation and balance something that would have costed me just under $100 has turned into a literally nightmare and costing me hundreds. Cassidy tires stripped my lugnut and claimed to me that the car came in that way, well that doesn't make any sense considering we were able to take the tire off by hand the night before and now the next day it's stripped and can't come off? Weird. Took it to another shop which confirmed with us that it seems like Cassidy put the impact gun on too aggressively and it stripped the lugnut... now i wouldn't have an issue if Cassidy would take responsibility for the issue but they refuse to, they want to charge us $175 an hour to fix a lugnut that they messed up... i am really not one to bash a place or leave a negative review but Cassidy tire has made my entire week and last week a living hell considering i had to get a rental car now because im in an out of town wedding this weekend. my car will need well over a hundreds of dollars in repairs to fix Cassidy's mistake, when they easily could have let me know they stripped it and taken responsibility. If you take your car here, enter at your own risk and just know that if they make a mistake they will not fix it. I also wanted to say that this shop is under new management and it's no good. I know for a fact if it was the same old store manager that I've always dealt he would have made it right and fixed the mistake that day. I'm extremely frustrated, upset and stressed from this large financial burden all caused from Cassidy tire.

Excellent customer service, Don was a pleasure to work with and went above and beyond in getting my…read morevehicle serviced quickly.

Midas Crystal Lake, by far has the best customer service in the area. I have 3 cars, that I take…read moretheir religiously whenever I need work done. Don O (Manager) and Dieter are always honest, and truthful for what works needs to be done. They are very down to earth guys, and will diligently explain whatever works needs to be done, and a fair quote. If you need work done in the area, give them a call. They will make sure you get the best work done, at the best price. Gregg D