ZERO STARS, BEWARE!!! If you want your car to get extremely messed up then take it to Cassidy…read moretires. I have been a loyal customer for 8 years, i had a family member who was a mechanic for years and just recently moved away, and he would always use Cassidy and always recommend the place for me for tire issues. I got a new car about a year ago so it had been some time since I've been to the shop. i took it in last week for a simple tire rotation and balance something that would have costed me just under $100 has turned into a literally nightmare and costing me hundreds. Cassidy tires stripped my lugnut and claimed to me that the car came in that way, well that doesn't make any sense considering we were able to take the tire off by hand the night before and now the next day it's stripped and can't come off? Weird. Took it to another shop which confirmed with us that it seems like Cassidy put the impact gun on too aggressively and it stripped the lugnut... now i wouldn't have an issue if Cassidy would take responsibility for the issue but they refuse to, they want to charge us $175 an hour to fix a lugnut that they messed up... i am really not one to bash a place or leave a negative review but Cassidy tire has made my entire week and last week a living hell considering i had to get a rental car now because im in an out of town wedding this weekend. my car will need well over a hundreds of dollars in repairs to fix Cassidy's mistake, when they easily could have let me know they stripped it and taken responsibility. If you take your car here, enter at your own risk and just know that if they make a mistake they will not fix it. I also wanted to say that this shop is under new management and it's no good. I know for a fact if it was the same old store manager that I've always dealt he would have made it right and fixed the mistake that day. I'm extremely frustrated, upset and stressed from this large financial burden all caused from Cassidy tire.

Went back for tires for my Benz SLK. Did a great job. Nice folks. Fair price. My go to for tires…read morenow.

Love this place. I…read morecame in on a Saturday without an appointment and they were booked solid. I let them know I was close to having a flat and had trouble inflating the tire at the gas station next door. I was worried that they would send me off, but instead they took my name and said, give it 30 minutes at least. In about 10 minutes, someone called my name and in another 10 minutes everything was taken care of, no charge. It's been awhile since we last purchased tires here, but the service is excellent.

Andrew was phenomenal - he went through the process step by step and was totally professional- they…read morealways take care of our family

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

Stay away from this place if you like your money. Over…read morepriced and lousy service. I found out after they ripped me off I could have gone to any other mechanic and got the job done for half of the price.

Arturo is a tire expert that you can trust. He is highly responsive and knowledgeable…read more I have taken 4 tire issues to him, and 3 he was able to quickly fix at a small fee. i have purchased used tires from him which are more than sufficient and cost 50-60% less than a big tire shop.

Arturo helped me out with a flat tire and I was so impressed with his professionalism, I went back…read moreto get another full set. Fast service, excellent pricing, no appointment needed.

I've been to the Car-X Crystal Lake location several times. They are always courteous, friendly, &…read morevery helpful. Reasonable pricing & quick service. I will definitely return for future car repairs! I've used Car-X for oil changes, tire repair, installation of a new car battery & changing a head light bulb. Excellent staff!

These guys are the best! On my way to work today I hit a pothole and my tire was quickly losing…read moreair, so I stopped by. They took a look at it and found that I had bent my rim. While they were unable to fix the issue, they put my spare tire on and gave me guidance for next steps to take. They didn't even charge me for the service! I would 100% recommend Car-X to anyone. Everyone who helped me today was honest, helpful, and genuine.

Have used this Sam's Club for both food purchases and the tire center. The store portion is clean…read moreand alway stocked. People are friendly and helpful! The tire center blew me away with the service. They keep to their scholars pull tires ahead of time to make sure tires are in good shape. I got a call prior to my appointment saying one tire was not up to their standards and offered several solutions. So impressed with the service and of the respect for my time and satisfaction!

Clean, well stocked store!! I always find great deals when we come to this location!! Easy check…read moreout. Employees on the store side not the optical side are always friendly and helpful. I have only dealt one time with the optical side and I will never be back. Though this store manager took care of the issue and made up for the inconvenience.

I have reviewed this location for Firestone recently and then went to a auto parts store and had…read morethe battery tested along with the alternator and the starter and they told me that what I was told at Firestone Crystal Lake was basically bullshit in their own words that were different than what I just said! On top of that effort to make more money for a service not needed. I was also told that I needed to replace one or more of my tire pressure system sensors at $120 or so a piece and that is bullshit too so, this place enjoys taking advantage of what cars do naturally when there's a cold snap and then charge their customers accordingly just to make their wallets fatter or maybe just to keep the store running! Considering that there are shops with better scores in the same corporation!!

Extremely poor customer service. They are very rude with their customers and cannot give you an…read moreanswer as to what is exactly wrong with your vehicle. The bigger guy needs an attitude adjustment before you lose business.

Highly recommend them for auto service. Super honest, knowledgeable and fair. They did some work…read morefor me, the part failed, and they took care of me under warranty. This is just how they operate. Can't say enough good things about Tommy and his team.

I had another car appointment today and I can't say enough about the service and the quality of…read morerepairs at Car - One. Tommy and his crew are nothing but professional, considerate, and polite. As a woman who doesn't know much about cars, Tommy or Jason always take the time to review the estimate and if it's a repair, I need to do right now or if I can wait. Their pricing is always fair and the work is excellent. The waiting area is immaculate and I never feel any of my questions are not taken seriously. Highly recommend for anyone looking for work on their car. If for some reason they cannot do the repair they always have someone that they can recommend. The personable and caring assistance you receive here makes Car - One a valuable business, providing excellent service to residents in Consultation Cary and neighboring suburbs. Highly recommend!

First, they by far had the best price. Second, their customer service is excellent. I will buy my…read moretires here again.

I wanted to give recognition to Jeff's Auto Service in Lake in the Hills. A mechanical part broke…read moreoff of my vehicle a couple days ago on the way home from work. It was a part that I could not address myself. Jeff's Auto Service was recommended as a shop that was honest and trustworthy. I dropped Rhonda the Honda off and hoped for the best. I was contacted today by Jeff and informed that my vehicle was complete. Not only did they work my vehicle into their very busy schedule, they also charged the going rate. I mention that as many places are taking advantage of the parts shortage and increasing the prices. Thank you Jeff! You have a new customer for life! Jeff's Auto Service

Many of the reviews here speak of specific services that Jeff and his team have performed and the…read moregreat service that comes with it. I want to just say that my whole life I've always leased cars because I'm terrified of mechanical problems once they are out of warranty. I've seen way to many instances of family members and friends getting screwed by a mechanic or at the very least overpaying for service. Since being referred to Jeff by a "car guy" I'm good friends with, I can proudly say none of the cars in my family are leased because Jeff's Auto is a place that I can completely trust to fix things correctly and for a fair price. Jeff prides himself on explaining to the customer what is wrong, what needs to be fixed and what they did to fix it. I've learned some cool things about my car and I can say that when I need service I ABSOLUTELY TRUST JEFF'S AUTO.