Always fully stocked with everything imaginable along with fast friendly service and open 7 days a…read moreweek for your convenience.

I purchased a charger from Harbor Freight that turned out to be defective and not functioning…read moreproperly. When I returned it after one day, Steve still charged me a restocking fee even though the item was faulty from the start. I understand restocking fees for normal returns, but charging one on defective merchandise is disappointing customer service. Hoping management reviews these policies more fairly in the future.

I make a conscious effort to support local businesses instead of the big chain stores and have had…read moregreat experience Two Ace Hardware stores nearby, however, every time I walk into this location there is a nice young man that greets me, but every other associate avoids eye contact, and fails to ask if there is anything I can do to help. The final straw that caused me to write this review was an attempt to return a few items. The associate at the desk was clearly very inconvenienced by the fact that I did not have a receipt and had to look up my membership to find the items in my purchase history. Consistently poor customer service at this location!

My 16-year-old stopped in there to buy windshield wipers today because one of hers broke. She asked…read morefor help because she had no idea how to get it on. They declined her request for help her and instead I got a call from her crying from the parking lot trying to get the windshield wiper on. Most auto parts and hardware stores have better customer service when they have a customer in need.

I ordered Woodpeckers Table Saw gauge. Did not say anything about being back ordered until I got…read morean email. It's been a week and a half and this company has withdrawn the money from paypal account. Most companies do not do that until they send your item. I want to cancel and get a refund. I have called twice and left a message and sent an email. Do not to business with this company.

Tool selection is good, but service is a joke if you deal with the miserable old lady that works…read morethere. Complains and bitches that you're wearing a mask even though it's store/state policy, will tell you what ever you're buying is junk after ringing it up, is extremely dismissive and bitchy, gets huffy and rolls her old eyes with any questions. Rest of the staff is great. They just need to 86 the senior dead weight. I'll go elsewhere until they do

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Although not their fault. The special order arrived in a taped up cardboard box with everything…read morehaphazardly dumped into the box. This was a 700.00 router table. I reached out to Menards and have not yet received a response. Arrrrgh!

I will drive by the Lapeer Rd store (which is closer to my house in Oxford) for one simple reason;…read moreemployee attitude. From the time we arrive we were greeted and welcomed by not one, two or three but more employees and it didn't stop there. Went into the lumber area and actually greeted by and assisted us in not only cutting the straps of fresh wood to loading it on our dolly to take to the cutting area. Where another associate was there to assist in the cuts we needed and reload the wood. Best service of any Home Depot around. One note, I am a Pro member and sometimes have to visit other Home Depots, this place is the best by far in customer service. Thank you

The people of Home Depot (orange and black aprons) really are friendly, knowledgeable and beyond…read morehelpful. They have a wide selection of items in all departments and they can help you make alterations for some projects (blinds, lumber, wires, chains, etc) if needed. I didn't even know that they can schedule HVAC services for you through Andy's Statewide Heating and Cooling there too.

No mask at all on the woman cashier, not on our way into the store, nor on our way out. They didn't…read morehave either of the things we went for, so successfully avoided any contact with her. The young man helping folks in the aisles was trying, but his mask doesn't fit well, so it's mostly below his nose, sadly. Won't be back, as there are two other ACEs nearby.

I visit ACE often as I live in the neighborhood. It is my go-to place for everything…read more The staff is awesome. Very knowledgeable of their products. I have always received exceptional service. I am so glad I live near ACE on Dixie Hwy in Waterford. They are nice, supportive and extremely knowledgeable.

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.

My husband and I were looking at different vanity's that's when Coby approached us, what a help he…read morewas and we bought! Great service!

I buy cat food at this Menards. The price after Menards' 11% rebate is about 15% less than what I…read morewould pay at the grocery store. Menards has a lot of items. Their restrooms were very clean.

Joe has been great to work with. My project turned out to be a little more complicated than…read moreexpected and he handled it with patience and professionalism. He was on time, efficient, and was very thorough. I will have Joe come back for my next project, hopefully with no surprises this time. I highly recommend Lincoln Home Services.

We have had this company many times and always been pleased with Joe and his desire to make…read moreeverything perfect. This time it was a new deck. His eye for detail and workmanship is great. Thanks Joe