I was the only person in the store, nobody looked up to even say hi. One sales person (i assume)…read morewas walking by and since she had to go right past me asked if I needed help, and kept walking. After I said yes, she came back and answered my questions. But all the while, it never felt like she even cared for my business. Did they have some amount of items? Yes. Did they have any labels to figure what is what? No. Were they friendly? No How did I feel as a customer? It sucked, My list of items included a high end faucet, sink, wolf range, a sub zero, toilets and few other things. That is about $20k+. My tactic is to ask about the lowest priced item because, I like people who will take care of any customer coming into the store. I will not set foot in this store again.

Never written Yelp review before but Harry Ngo at JLK+B deserves one!  Five star salesperson and…read morecustomer service that is BEYOND excellent.  I am an interior designer just finishing two bath and laundry remodel in my own home.  Showed up to showroom not knowing I needed an appointment and Harry kindly let me in.  Showroom carries some really beautiful lines that I hadn't see in dozens of other places.  I ordered deluxe mirrored medicine cabinets and some toilets.  I wanted to further customize the mirrors and Harry made numerous phone calls to German manufacturer to help me try to achieve what I wanted.  It was a very technically challenging thing I wanted to do, and Harry helped provide me all the information I needed to figure it out (which isn't really in his job description!).  One of the toilets I purchased had a slight imperfection and Harry secured a refund quickly and painlessly.  Fantastic showroom and stellar salesperson!

I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

I was miss-charged on a small order, went back to the store to get it fixed, super unhelpful guy at…read morecounter said if he fixed invoices they would "go out of business", as if I was trying to scam Golden State. He made a big deal out of it. Turned out I was actually undercharged, so I paid the difference. I thought Rafael lumber sucked, now Golden State is right there with them.

Richard is always incredibly helpful whenever I stop by. As a DIYer, I don't always know exactly…read morewhat I need, but he asks the right questions, understands the project, and gives clear, practical recommendations. I never feel upsold or rushed, just supported. He makes every visit efficient and stress-free.

Love these guys! They are very nice and helpful. Their selection of molding is incredible and…read moretheir hardware side is also very good. They will talk over a project with you if you are a DIY guy like me. I'll be back!

Joe E, at Pace Supply in Oakland, is a nice guy. He helped me a lot when I come to get the…read morematerials for my HVAC work.

Incredibly professional. They have items in stock when most stores don't even carry them. Very glad…read morethat they are here.

The instant vegetable beds they sell are a miracle for renters. All I did was couple the panels…read moretogether and plop them down on the ground, fill with potting soil and Presto! instant organic vegetables in a space that was 18" round. No digging, works on concrete or ANY sunny place. Took me 15 minutes...AND... when I moved.... I took them with me. Pots cost FAR More for the same yield.

From the owner: Urban development solutions for Home Owners as well as Developers…read more Backyard Composter & Composting Solutions Root Barriers & Root Guides Water Management Systems

Jacob (reddish bearded guy?) in the paint dept. needs to be promoted - or given a raise, or both…read more Today we brought a large piece of chipped paint that peeled from our house to get a match paint color. The first guy put the piece in the matching machine and made our paint. It was too dark. So then he tried again - this time it didn't match at all. His solution - "oh well - that the best we can do." I asked if the machine was broken - we've never had this problem before. The first guy just shrugged and said it wasn't gonna be perfect. It wasn't even close! He basically said - take it or leave it. So I asked for a manager - first guy just wasn't capable of problem solving. Jacob heard and came over, took a look, knew exactly how much white to add to the first can - and boom...perfect match. Home Depot - if you lose your "Jacob", you're stuck with "the first guy" who makes $100 worth of bad paint that will eventually end up on the discount shelf. And you also lose customers. Jacob needs to train, he needs to be promoted, he needs to be a decision maker. We're tired of the first guy. The "take it or leave it"guy. The shrugging guy. Please retrain him to be like Jacob. Please hire more Jacobs.

Horrible experience…read more I purchased a refrigerator/freezer from Home Depot and was specifically told that it came with an ice maker. When the appliance arrived, it did not have one. I then had to order the ice maker separately--even though I had already paid for installation on the original refrigerator receipt. Now Home Depot is telling me that they do not install the ice maker and has referred me to its "Pro Referral" service to find someone else to do it. This is insane. I relied on the information Home Depot gave me, paid for installation, and still ended up without an installed ice maker. Home Depot should take responsibility for what its employees promised and the installation service I already paid for--not pass me off to another company.

My review is long overdue. I worked with Black's Farmwood a couple of years ago and was blown away…read moreby their great service. Absolutely amazing! We installed their wood floors throughout our home. Michael is a pleasure to work with - communicative, honest, and went above and beyond. We needed new floors fast before we could start other work in our home before moving in. The shipment wasn't going to make it to his warehouse in time, so Michael made sure we got it. Him and his son drove out to the warehouse themselves (on the other side of the Bay) to get the flooring. Like I said, AMAZING!

Michael was great to work with and the our maple and beech flooring is absolutely stunning! We…read morecould not be happier.

DIY folk like me can get great service here. Although the majority of their business is with…read morecontractors, who actually know what they are doing, Ian, Christian and Stacey have gone out of their way to help me. I arrived with some clue about what I need then they help me find exactly what I need. I am impressed. Customer service here is excellent and they always seem to have what I need.

helpful and knowledgeable staff and quality products. They have everything that you could ever need…read morefor managing drainage on your property. A one stop shop.

TLDR: CTD has everything for a complex bathroom build and Ryan + his warehouse staff are terrific…read moreto work with. If you're remodeling CTD is THE place to supply you in central Marin. We're almost finished rebuilding 2.5 bathrooms from studs to sloped, curbless showers on heated tile floors. It's awesome when you can go somewhere and they have everything to get the job done at a high level. Our general contractor relies on them for the latest in bathroom building technology (i.e. the waterproof materials used in modern bathrooms) and I get it now having shopped all over Marin for supplies - this is the place to go. Sometimes staff at specialty trade stores can be difficult to deal with for homeowners, but I always had a positive experience at CTD. I'm not a contractor, affiliated with CTD, or receiving any compensation for this review. I just finally met Ryan and thought he and his team were worthy of a 5-star review. Note: we didn't use the design/showroom part of CTD for our design, as we did it ourselves in CAD.

Everyone is always super friendly, helpful, and knowledgeable. This is the spot for tile, stone,…read moreslabs, and all the products you need to install & maintain them!