This is my go to place for watch repairs. Owner is kind and very skillfull. Its by appointment only…read moreso make sure you text him first before stopping by

Suzukisan is a kind & detailed jeweler. I brought in a chain to be reattached to its clasp & he had…read moreit repaired in less than a week. The repair was fairly priced. Definitely recommend & will return with any other repairs I may need.

I was searching for a while for a jeweler that can do repairs and alterations on site and found…read morethis place on my way to the hotel across the street. I didn't have time to stop by that day and thought I'd like to get some feedback from previous customers first before calling and so I yelped it. I know it's usually the other way around. :) Pleased with the Yelp reviews, I called and agreed to come and bring my rings. Jaime (the jeweler and owner) was busy with a bunch of repair/alteration orders so my rings took a few days to get resized but it was well worth the wait! They came out perfect! The new size was comfortable and much needed, the rings were sparkly clean and looked like new! The Bench Jewelry also has beautiful items for sale. I didn't get to browse much but hoping to come back soon.

The owner, Jaime is very personable and knowledgeable. I have returned twice now and he has…read morediagnosed and fixed 3 watches for me. Reasonable prices, and he is patient to explain what is going on mechanically with your watch. Jaime has saved me hundreds of dollars thus far. For example I purchased a watch on line from Ashford and when it arrived the second hand sweep did not work although other parts of it did. Perplexing, and so I contacted Ashford for a replacement and told it was not available. Decided to check and see if the watch could be fixed and I found The Bench Jeweler on YELP. Jaime diagnosed a weak battery and explained why some features worked and some did not. Thank You! Come check out his beautiful jewelry and other items for sale, many are used and in fine shape. You will be glad that you did. Watch repair is a lost art and Jaime has years of experience.

I took in an old key wind lever set railroad watch that hadn't run in years . He opened it up and…read moresaid the main spring was broken. He gave me a price and I left it. When I went to pick it up he said there were no parts available and didn't charge for the evaluation.

Professional service and reasonable pricing. The atmosphere is charming and the gentleman who works…read morehere is very considerate.

Spectacular selection of watches, I found Chatel Atelier through a Swiss watch company. The owner…read moreHugues went out of his way to get the previous version of a watch I desired (last one) and shipped it overnight. Very thoughtful owner.

Visited this local business to change a battery on my wife's watch. The owner was gracious and…read morereplaced the battery easily and quickly while I waited. It was a very nice experience. His inventory of watches was fantastic, beautiful. A very nice experience.

Friendly and amazing service ! Made my ring the perfect size thank you !! Was quick and reasonable…read morepricing

Had some work done here. Silver bangle bracelet, eco-drive watch, re-setting a pearl ring. They…read morewere all down very well, and the price wasn't too bad for the work.

Such an amazing experience working with Shelly! She created a custom ring for us that truly brought…read moremy vision to life while also making the whole process feel collaborative and fun. My husband and I originally found her on Google and went in just to try on wedding bands. She was so kind and never pushy, which we both really appreciated. We ended up upgrading my ring instead, and she helped us customize every detail together. We designed it with an 18k gold band and platinum prongs to hold the diamond, and it turned out even better than we imagined. It's completely unique and so well made. Shelly was incredibly easy to work with throughout the entire process, and we genuinely don't see ourselves going to anyone else in the future. Highly recommend her if you're looking for something custom and high quality!

Shelly provides top notch service and is very knowledgeable. She helped us with an appraisal for a…read morering to update our insurance policy. It was easy to schedule, and she has a lovely office in Carmel-by-the-Sea. She was kind enough to clean the ring and was able to get us a detailed appraisal within a few hours. We highly recommend using Shelly for any jewelry needs.

Audrey has been an absolute pleasure to work with. She is professional & helpful. Audrey is easy…read moreto work with & I look forward to working with her for years to come. Great experience, great service. Thank you

Thank you for the opportunity to purchase the watch that I have long been seeking. Melina provided…read morean excellent and smooth acquisition experience. She was knowledgable about the characteristics of the watch and it was a very pleasant experience. I appreciated how promptly she informed me about the watch being available and was very responsive.

My partner & I went in hoping to pick out vintage rings for…read moreour upcoming wedding. We loved the rings we saw, but we did not have a good experience once we entered & chose to leave. While we were waiting for the person working at that time to finish up with another customer, we waited at the front & looked at the back of the rings displayed in the window. We were NOT behind the counter but off to the side to give the couple in front of us room when the person working stopped her conversation with another couple to instruct us not to stand behind the counter & to come to the front. She treated us as though we were about to steal or didn't have the money to purchase an item. Basically, if you don't "look" like you have money, be prepared to not look "suspicious." We chose to take ourselves (and our money) elsewhere.

Leslie gave my daughter and I 5 star service for a couple repairs including vintage items and even…read moregave a card referring us to another place in Capitola for a specific item they were not able to service in house. Very reasonable prices and turnaround time. Will definitely be back.

Quick and easy repair no problems good price friendly straight forward service in the outlets…read moreparking lot

Needed the battery changed for my watch and decided to yelp watch battery repair spots near my…read moreson's tutor as I had two hours to burn til pick up. Accidentally stumbled upon this place and decided to give it a try even though reviews were mixed. I was prepared to pay a premium price as this place is located at the Gilroy Shopping Outlets, but I was pleasantly surprised price was not that bad for location. I had quotes from places in San Jose and Morgan Hill around 20-25, so 17.95 plus tax is okay in my books as it's also conveniently located in the area I was originally waiting anyways. I was the first one at his shop since it opened at 11am and he just took my watch and started working on it. Took less than a minute. Yes, I know he just pops the back off, but setting the time, and taking my payment was part of the 1 minute. I now have 1 hour and 58 mins to burn!

I had a great experience at Monterey Gold Exchange Shop. The owner was professional, patient, and…read moreexplained the entire process clearly. I never felt pressured and they gave me a very fair price for my gold chain and couple rings. The store was clean, secure, and welcoming from the moment I walked in. I would definitely recommend them to anyone looking to sell or exchange gold. Dave the owner was very nice. Thank you.

wouldnt recommend anyone visit here!!! They (he) is nothing like website portrays. Website is…read moremisleading regarding level of professionalism. I still can't get over my experience here! Save yourself from a negative experience!