They did great work and worked fast... But they will rob you. I went and got my stereo updated on a…read morewhim. I bought a unit from them that came with speakers and they didn't install them. I'm not stressing over it... Since I already had new speakers in the car... Just want you to know pay attention to what they do ​​​

after doing a terrible job installing my stereo and speakers (speakers are scratchy and it sounds…read morelike the antenna is not even hooked up), I was in for an even bigger surprise when I went to get the car inspected. The technicians replaced the faceplate to install the new stereo and because the new faceplate didn't match up, they disconnected the air bag indicator light and shoved it up into the dash. The shop mechanic had to remove the plate, cut a hole, replace the plate and hook everything back up again. I wen back to Digital to get them to reimburse me the $168. The owner refused to help me at all or even admit fault, even though I had a letter and the bill from my mechanic. This place is a total ripoff. Stay away!

I am very pleased with Extreme Audio. Went there to have dashcam and window reflectors installed…read more They did a great job.

not impressed. sat there for two hours to be told they did not get my parts needed. waited two more…read moreweeks and the new faceplate was wrong color. then had a blown speak. was told it would take four hours of labor at &135 an hour plus &90 for speakers. That $640 plus tax. did it myself in two hours at home and got the same speakers for $26 cheaper. sounds like price gouging to me.

Amazing costumer service. Great quality they really went above and beyond to make sure I was…read morepleased with the service. Good quality for the price I am very happy with the tint.

BROKE SCREEN IN VEHICLE. This place now offers audio installations. Not sure how new that is but if…read moreyou go there in person they have signs everywhere. They broke the display screen while trying to install a new system for me and then said that's how it came in. It's not even that they broke it that makes me upset. They didn't own up to it. They said they'd have the manager call me and then just never contacted me. I'll get the screen fixed but like I said that's not what infuriates me. It's their customer service. How are you going to tell me how I took in my car in? I clearly took it in for an install and left with no install, $200 in the hole and a broken screen. Ridiculous.

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26

I brought my vehicle to Audio Express to address an audio output issue. Following their initial…read morediagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing.

The radio in my truck went out. I got a quote from an Audio store in Newport News, but I felt…read moreuneasy having them work on my truck after reading mixed reviews. My daughter told me about Safe & Sound, and my wife and I stopped by to chat. The quote was a little more, but the peace of mind is worth it. A family-owned business is always better than an impersonal business. I am pleased with the work and the instructions afterward. They also told me to return if I had any questions or concerns. Thanks to YouTube, I could figure out the one problem I had. The sound is fantastic, and the voice commands work great. I strongly recommend them. I would like to add that if you review Car Audio Radios on YouTube, I noticed some people say you can do it yourself. Unless you want to set your vehicle on fire, I would suggest taking it to the Pros like Safe & Sound.

Quality high end products at a reasonable price. Friendly people, no BS. Not cheap but if you…read morewant great tunes, this is the place!

Walk in a to a complete mess and very unorganized show room. Cords and boxes everywhere. Staff was…read morenot very attentive to say the least.

My back up camera wasn't working properly. Since Audio Image installed my radio I asked them for…read moresupport. A very polite and professional young man named Supreme assisted. He worked diligently to find the source of the issue. He solved the problem and was extremely polite. I definitely will return again when I need to make upgrades to my car. Thank God for for resourceful people.

Had a speaker go out in our VW Tiguan, needed to have the door speaker replaced, and saw good…read morereviews for this company. Contacted Anthony and he had great price for diagnostics, and install (I purchased the speaker and rivets). Prompt response, good service and quick install. Handled the install professionally, too! And at a price lower than the dealer's charge for just the diagnostics...win-win.

I can't say enough great things about this installation company! They recently worked on my…read moredaughter's car, installing a backup camera, headlights, and new speakers--and the results are absolutely fantastic. On top of their stellar workmanship, their prices were incredibly reasonable--especially for the quality you get. I highly recommend their service, and would absolutely use them again if the need arises.

Great customer service ! Welcoming invitation when you walk through the door was told there was a…read morewaiting area with tv and beverages! Was even offered when sat down !!! Again great customer service !!! The service was done on the rims of the car and was completed that day with no complications and no appointments necessary! Value of all products were well priced and valued top quality. Keeping this mechanic shop!!!

They fixed my rim quickly and for the quoted price. Everyone there was really nice and helpful!read more

these are great local guys that went above and beyond to help me. had a great time talking audio…read moreand other things .made me feel like good service isnt dead.

guys retard and doesnt know his stuff ask audio one.nice products and he knows what hes talking…read moreabout!!

I was looking to get two inner tubes installed for my daughter's Trek 7300. One tire had a blown…read moreout tube The other had a non-conforming (for my purposes) presto valve. The young lady who helped me couldnt have been more accommodating or competent. She said if I could wait 10 minutes she would have the repairs completed (saving me a trip from Bon Air). After a walk next door to eat some hot KK donuts I returned to find repairs completed including a new front tire at no charge. I would recommend this shop without reservation

Amazing service! Good quality and beautful bike. I love my bike! Thank you for the kind workers and…read moreall the help.