If you've never had an audio system put in your car than this review is not for you…read more So I was looking around for audio system for my motorcycle this time around. I usually go out of town to get stuff like this done on my car. But I figured I try in state. Seen another guy had what I was planning on getting done to my bike. Asked where he had it done at, he said extreme audio. Crazy thing is, I had already look in to them online. But after he gave me the info on his set up, I said ok cool. Called the shop, asked the normal questions they were answer. I went up there, no bike cuz it rained. Heard a couple of setups and was convinced I was gonna work with them. Now let's talk price, I had no idea bike system would hit you for the prices they do, aftermarket especially. So I still said ok. Made a down payment to hold my appointment. Took about a week to get in cuz of work of course, no fault of theirs. Said they'd been done in a day. Ok, drop bike off, done the same day. Now let's talk about the stares and thumbs up I get. Both are telling me my system is nice. I pull up to the screen, and it's like a bike show vs a meet. Now I don't have the baddest or the greatest, but I can say this, it's loud clear and ppl are dancing n singing as I ride by. I'd have to say overall this will prob be one of the best purchases I'll most likely make for my bike. It's just that great.

not impressed. sat there for two hours to be told they did not get my parts needed. waited two more…read moreweeks and the new faceplate was wrong color. then had a blown speak. was told it would take four hours of labor at &135 an hour plus &90 for speakers. That $640 plus tax. did it myself in two hours at home and got the same speakers for $26 cheaper. sounds like price gouging to me.

BROKE SCREEN IN VEHICLE. This place now offers audio installations. Not sure how new that is but if…read moreyou go there in person they have signs everywhere. They broke the display screen while trying to install a new system for me and then said that's how it came in. It's not even that they broke it that makes me upset. They didn't own up to it. They said they'd have the manager call me and then just never contacted me. I'll get the screen fixed but like I said that's not what infuriates me. It's their customer service. How are you going to tell me how I took in my car in? I clearly took it in for an install and left with no install, $200 in the hole and a broken screen. Ridiculous.

This might actually be my first review done. Definitely not worth the $199 detail. Did not touch my…read moretrunk at all, not even a quick vacuum of small leave debris. Still salt and such under driver foot mat. Didn't clean top edge of windows where go into frame of door. Etc.. Main reason I had car detailed here was because shop next door repaired my shattered window, also there's still glass in the seat. Not worth the value.

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26

I brought my vehicle to Audio Express to address an audio output issue. Following their initial…read morediagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing.

The radio in my truck went out. I got a quote from an Audio store in Newport News, but I felt…read moreuneasy having them work on my truck after reading mixed reviews. My daughter told me about Safe & Sound, and my wife and I stopped by to chat. The quote was a little more, but the peace of mind is worth it. A family-owned business is always better than an impersonal business. I am pleased with the work and the instructions afterward. They also told me to return if I had any questions or concerns. Thanks to YouTube, I could figure out the one problem I had. The sound is fantastic, and the voice commands work great. I strongly recommend them. I would like to add that if you review Car Audio Radios on YouTube, I noticed some people say you can do it yourself. Unless you want to set your vehicle on fire, I would suggest taking it to the Pros like Safe & Sound.

Quality high end products at a reasonable price. Friendly people, no BS. Not cheap but if you…read morewant great tunes, this is the place!

Hello. I recently visited Auto Image in Richmond VA. I had a new set of headlights installed,when I…read moretell they did a excellent job. My 2014 Chevrolet impala is a head turner. The service was extremely professional and the staff was extremely knowledgeable. I want to thank Mr.Ivan for running such a great shop. I will definitely be back to have more work done. Thanks again ya'll keep doing what you're doing and this business will continue to prosper. Very happy customer Anthony Woodson. Thanks again!!!!

My back up camera wasn't working properly. Since Audio Image installed my radio I asked them for…read moresupport. A very polite and professional young man named Supreme assisted. He worked diligently to find the source of the issue. He solved the problem and was extremely polite. I definitely will return again when I need to make upgrades to my car. Thank God for for resourceful people.

Anthony did excellent work! He's very professional and patient and his service is very quick…read more Highly recommend him and will be using him again!

Had a speaker go out in our VW Tiguan, needed to have the door speaker replaced, and saw good…read morereviews for this company. Contacted Anthony and he had great price for diagnostics, and install (I purchased the speaker and rivets). Prompt response, good service and quick install. Handled the install professionally, too! And at a price lower than the dealer's charge for just the diagnostics...win-win.

Great customer service ! Welcoming invitation when you walk through the door was told there was a…read morewaiting area with tv and beverages! Was even offered when sat down !!! Again great customer service !!! The service was done on the rims of the car and was completed that day with no complications and no appointments necessary! Value of all products were well priced and valued top quality. Keeping this mechanic shop!!!

They fixed my rim quickly and for the quoted price. Everyone there was really nice and helpful!read more

these are great local guys that went above and beyond to help me. had a great time talking audio…read moreand other things .made me feel like good service isnt dead.

guys retard and doesnt know his stuff ask audio one.nice products and he knows what hes talking…read moreabout!!