I have insurance, but I do not have a primary care physician IRL. I use my insurer's virtual care option and it works for 99% of the issues I have. This week, however, I had an ear infection that needed in person attention. MD Now is "in network" and available for the low, low /s/ co-pay of $75. I was truly miserable, so off I went. I tried to do the on line check in to "save" time but lo and behold... they had an appointment available immediately, so they had called my name while I was still en route to their location. Not a problem, there was only 1 person in front of me when I arrived. Wait time - less than 10 minutes. I met with both a doctor and a nurse, got diagnosed, got an ear lavage (DO NOT try that at home, folks!) and got a prescription for antibiotics and ear drops. Total round trip time, including stopping at CVS to pick up the meds, was 2 hours. I had been dizzy, ill and without hearing in one ear for a week. A quick trip here and all of my problems were solved! I felt about 10 pounds lighter exiting this place (that could have been the weight of all of the gunk they blasted out of my ear!). The only negative was the front desk staff was a little brusque, especially considering that most customers are not going to be operating at full capacity, but honestly, most of the interaction I had was with the medical personnel, who were proficient and caring. read more

Did online check in for a faster process, despite being first in line i watched for two hours as other patients went ahead of me.

They prescribed amoxicillin. It was sent to a Publix. This was a Publix that was taking forever to fill up prescriptions so I called them to change Prescriptions for a CVS, "absolutely" give us 15 minutes. It's been 7 hours and still they haven't sent the prescription so I can start the antibiotic treatment If I could give them O... read more

Got in & out ... with no problems ,, office staff was able to help with everything from setting up

If I could leave less than 1 star I would because this place is terrible and has no regard or respect for your time or the pain your child is in. The first thing I did when I walked in was asked if they could see my 2 year old who has a UTI. They told me yes. So I waited to be seen. Once I was taken in by the assistant he weighed my daughter and took us to a room. Where it was very dirty and crumbs and cookies on the floor from the previous patient I'm assuming. I explained to him what my daughter had and then I told him she's 2 and will need the bag they tape to her vagina to catch her pee since she's a 2 year old toddler that doesn't understand to pee in a cup. He left to go do I don't know what. As I was waiting and waiting and waiting I opened the door to find them all on their cellphones at the desk just hanging out. When I asked them hello is anyone going to help me the this blonde lady was like oh we don't have the bag so she will have to pee in a cup. I was pissed off because why would you have me wait and claim that you can see my daughter when clearly you can't. She advised me to go to the bathroom and try and get her to pee in the cup and obviously that didn't work. When I asked why wouldn't anyone at the front desk let me know that she would not be able to be helped they all looked at me like I had 7 heads. This place is trash and go to a real doctor because this place is not a real clinic. Do NOT TAKE YOUR CHILD HERE. When I told them I don't want my insurance to be charged since they didn't do anything they wouldn't provide me with a managers email or nothing they stated that all they had was the managers personal phone number and they couldn't give me that because he's on vacation. The two girls at the front desk are IDIOTS and don't know how to do their jobs. Next time if a parent with a little girl comes in and tells you my g daughter has a UTI maybe tell her "oh we don't have the bags to tape to her vagina to do the urine test we don't recommend you wait if she's not able to pee in a cup" don't waste people's time. read more

MD Now Urgent Care - Urgent Care Near Me - North Miami, Florida

This place is a crap honestly, the receptionist was one with the short hair, uninformed and disinterested! They took a long time to attend to me and to give me information. I was waiting for 3 hours to be treated for when they treated me. The doctor didn't even know how to tell me what I had. She sent me antibiotics for a pharmacy that they didn't even ask me and then I had to go back to have it changed and the same receptionist was still with her shitty mood and her face that she didn't want to work there! Telling me that he had to give me a paper for the new pharmacy as if they didn't have paper to send it electronically, I sat down for about 45 more minutes to wait for the doctor to change it! For total that another receptionist came and told me that I didn't have to have the paper because they had it electronically when the short-haired one didn't know how to tell me anything and only left me waiting for pleasure! I may be dying that I will never return to that place again! Start by giving a good attitude to the receptionists who are the first that the patient sees and who are ahead. Este lugar es una porqueria sincera mente, la recepcionista era una del pelo corto, desinformada y desinteresada! Se demoraron muchísimo para atenderme y para darme información siempre tenía un mal carácter. Estuve 3 horas esperando a ser atendida para cuando me atendieran la doctora ni siquiera supo decirme que era lo que tenía me mandó antibióticos para una farmacia que ni me preguntaron y luego tuve que regresarme para que me la cambiaran y seguía la misma recepcionista con su humor de mierda y su cara de que no quería trabajar ahí! Diciéndome que me tenía que dar un papel para la nueva farmacia como si ellos no tuvieran paper para mandarla electrónicamente me sentó unos 45 minutos más a esperar a que la doctora lo cambiara! Para total que viniera otra recepcionista y me dijera que no tenía que tener el papel porque ellos lo tenía electrónicamente cuando la del pelo corto no supo decirme nada y solo me dejó esperando por gusto! Me puedo estar muriendo que nunca más regreso a ese lugar! Empiecen por darle buena actitud a las recepcionistas que son las primeras que el paciente ven y que están adelante. Ahora lo escribiré en español para que entiendan también. read more

Horrible place. Showed up at 7 pm to a completely empty waiting area and they said they couldn't see me because they were closing in an hour! Rude, lazy staff, no compassion whatsoever. They said I can come back tomorrow! There's nothing "urgent" about this urgent care. read more

Went to MD Now North Miami last Sept for help with an illness I was asked to complete forms - all the personal info: name, phone, mailing address, insurance, etc - which I filled out completely and accurately I was given a co-pay amount which I paid in full Before being seen Fast forward several months and I receive a call from Collection Agent on behalf of MD Now saying I owe about $30 and change I called MD Now and informed that I NEVER received any bill, asked to confirm my mailing address b/c bill was returned to them. I did and was told basically "Oh, WE FORGOT to include Your unit number" and said they would resend Never Received the Bill but several more calls from their collection agent!!! I called MD Now again snd again requested bill and confirmed mailing address and again told they would send to me... Still no bill but nonstop HARASSMENT from MD Now collections agent They are obviously Too Stupid to figure out how to mail a patient a bill and put patient in collections (in stead of picking up phone themselves)!!! Great Customer Service - Will Be Back - NEVER!!! read more

Run....Service is decent at first. Follow through, empathy, and assistance from the doctors is nonexistent. I recently had two visits. They lowered the antibiotic treatment we agreed upon. I didn't get better and had to go back. They decided what I had was viral, and prescribed a backup of stronger antibiotics if I didn't get better in three days with the steroids and other meds. Dr. Andy sent my meds to the wrong pharmacy which was closed and I couldn't get my meds until the following day. Despite assuring that he sent it to the specific address I kept confirming. I finally got the meds and on day 4 I wasn't better. Pharmacy said they didn't have the antibiotics. They tried calling and nothing. I tried calling and nothing. I finally went to the North Miami location again on day 5. They had cancelled the antibiotics that same night that they saw me because it was viral. I had already finished their treatment plan and refused to resend the antibiotics without yet another visit. I refused and demanded to speak with the doctor which they refused. They said they'd pass on my information to the office manager. It's been 6 days and nothing. They don't mind their patients being ill or if they get better or not. There is no empathy or care here. Avoid this location and find somewhere else if you can. It's downright shameful read more

The worst service ever. I kindly asked the nurse if she had any recommendations to help the lungs heal after smoking. She said the lungs don't heal, that I should quit (yes correct) but that the lungs will not get better. I don't believe that is true. She could have taken a minute to discuss but just walks off in a rush. Not only a bad service but also incorrect medical advice. You would think as a practitioner she will take a minute and discuss the subject with a patience. Well that is not what anyone should expect from this location. They could care less if you die or live. read more

I took my son here yesterday and didn't look at the reviews until we were in the waiting room, so at first I was thinking "oh boy, hope it's not that bad". Was pleasantly surprised - intake was very smooth; they looked up my insurance even though I didn't have the card. Doctor and other staff was pleasant - tested my son for everything quickly and we were out in a little over an hour. Would definitely return. They asked to leave a review on the way out and I appreciate when businesses focus on customer service post-covid era, so happy to give them five stars. read more

I paid $75 to get help with my coughing and I see no improvements. I am still coughing and now I have chest pain on the left side to add to it. read more

The doctor didn't even spend 60 seconds in the room. I asked questions be they were deflected. I have to bounce around a few times now I am waiting 20mins again in a new room because the doctor had to use the restroom. At this point I think they forgot about me. This is my first time having an ear infection and I wanted to make sure I did everything right. The medication he said I was going to get did not reflect what was sent over. I am NEVER coming to this location again. I paid $189 for the doctor to see me for less than 60 seconds. read more

I've been to this location of MD Now a few times now for different types of visits - and each time is always a great experience! This MD Now is located near the corner of 123rd Street and Biscayne Blvd. in a large strip mall with plenty of free parking out front. When you enter the office, they have a large waiting area that never is very busy. The office staff is always very friendly and hospitable and the waiting area is always spotless and clean. I went to the office recently for a workers comp visit- so the paperwork took a little longer than normal, but the office staff made it as easy as possible on me. After the paperwork was completed, the triage employee brought me back and was so lovely, she was so sweet and courteous, I was immediately relaxed when I was brought back. She then brought me to the exam room and minutes later Dr. Berry came and greeted me and performed my exam. Dr. Berry was extremely knowledgeable and courteous and immediately was able to hone in on the problem. He had the exam completed in less than 10 minutes and completed the rest of the paperwork for me and had me on my way. I want to say what a pleasure it is to continue to come to this location- they really do an amazing job of hiring great staff members and having customers in and out in a timely manner (all while being courteous and friendly). Thanks MD Now! read more

It was very disturbing to find out that an individual's health is less important than the physician on duties understanding of MD now urgent Care's knowledge of operations. I was ordered to undergo a series of injections by my physician. This involved three injections. One per week for three consecutive weeks. The first one was administered at MD now urgent Care. When it came time for the second injection. The physician on duty refused. Healthcare should be the first priority here. Consistency should be the second. Not someone's personal feelings. read more

Terrible customer service. I waited for more than 2 hours and the first thing that the nurse said was that I just have covid19 symptoms and shouldn't have come because I'm exposing others. She also said they can't do anything, so if that's the case what am I getting charged? At least they can give antibiotics bc I cannot swallow nor talk. I'm using double mask and I'm not partying or going out exposing other people. I'm where the experts are, I'm staying at home but because of the symptoms I needed a stronger treatment. What an awful service, the worst part is to be treated like this when you are feeling sick. No respect, no compassion, no empathy. The only person that was educated and polite was the gentleman at the front desk. read more

I have to come today to see a dr. And I waiting for more the 2:30 hours I arrive 2:30 pm and right now is 5:20 pm I still waiting and we are only six person waiting for the dr. The good part was one person. Around four arrive one person like a nurse and after 30 minutes she start call names for the little rooms. From them latter I see some guys come in - out with some papers an the hands the same paper some people have at the same place I waiting. So I asked to one of the persons and they are employees from carnival cruise and they here for a physical. Now make sense why I have to wait so long. Between at the time more people try to have and appointment with the dr "IS A URGENTE CARE" place well the answer from an unprofessional desk woman was "is three hours waiting to see the dr" she was so unprofessional person that one of the person waiting for a doctor start vomiting in from everybody for 20 minutes or more and she doesn't nothing. I walking to her and asking to call the dr. or I will call 911. She doesn't move after maybe 10 minutes she goes inside maybe talking with another nurse and takes this sick women inside to one of the rooms. Well 40 minutes later, the rescue come to take her to the hospital This unprofessional person tell one of the walking-in person looking for a dr appointment the he needs to wait 3!hours and better he come tomorrow morning because the dr is working did not speak Spanish. ( I know this because I help him with the interpretation) but the more sad part is the guy working at the next window he speak Spanish and he doesn't help ether. The guy has a pain in his left arm and stomach This two person they should fire from the place. Maybe they don't understand that people come here not for fun we come for help. Finally at 6:00 pm I see the Dr She is intelligent and very good Thank you Dr. You made my day yesterday. I hope you can do something to take out the bad reception persons from this place read more

MD Now Urgent Care - License - Urgent Care Near Me - North Miami, Florida

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I never write reviews but these guys are Horrible service should have read the reviews I came here during Covid when everything was bad but these guys are still bad slow service also when I arrive I was ask to feel out another form I said I have been hear before they said deos not matter so I ask nicely what happen to my previous medical records the receptionist took and attitude she did not know and this was a new system some of my data might be there and was extremely Iretated that I ask. I am an IT security Engineer in FINTec so I spend my days working to protect people pIi personal info these guys are reckless and are on track for a data privacy class action law suit. Any ambulance chasing lawyers looking for a law suit these guys are ripe for the pickings read more

Horrible service. Go to any other urgent care. If I could leave 0 stars I would. Waited for 2 hours patiently only for them to call in someone who arrived after me. Girl at front desk was rude and unwilling to help. Waiting room is extremely hot, be prepared to sweat. read more

I have never left a negative review before and I have had several bad experiences with places like this in Miami, but this place really takes the cake. I checked in around 11 am this morning and received a text saying my waiting time would be around an hour. I only needed a TB test but understood that places like this get busy. I had to get something done and left for half and hour to receive a call saying I would have to pay before they could bring me back and would then be put back on the waiting list (this was never addressed when I first did the paperwork otherwise I would have been fine with it) I then waited for an hour in a room that had to be at least 80+ degrees for them to finally bring me back and tell me they ran out of tests. I wasted almost 2 hours of my time just for them to tell me they couldn't actually do the test. The lack of communication and level of incompetence was unbelievable. I would never recommend anyone to come here. read more

Truly disappointed and felt unsafe in the medical facility. The staff was absolutely atrocious, after quickly seeing the doctor who ordered a flu test, I waited 45 minutes in the small doctors office for a nurse to arrive. I became claustrophobic, open the door and asked the nurse if I could leave the door cracked while I waited. By this time, I'm clocking in an hour wait time on a Sunday morning at 10 am. With out any compassion, or interest in learning more about my concerns the nurse slams the door. I open the door, she slammed it again. I can't believe what's occurring and ask to speak to the doctor who quickly apologized, got the test administered and left the door open while I waited for the results. There is little value for patient care. Please be aware before visiting. read more

I've worked in healthcare for years. It does not take this long to see patients and chart. We can hear the staff laughing and carrying on while we sit in the exam room for hours waiting to see someone, feeling like crap and just wanting to go home. Then we get bored and start to wonder what the splatter on the wall is?? Disgusting. read more

MD Now Urgent Care - Urgent Care Near Me - North Miami, Florida

I paid $180 self pay after I was told they can help with ingrown nail in my toe. The doctor literally just glanced at my toe and said she can't do anything only a Podiatrist can, randomly prescribed me an oral antibiotic plus ointment, and sent me on my way... they refused to give me some sort of discount or refund. They did absolutely nothing paid $180 for nothing. read more

There was no dr. for my wife. the PA told her she has a "little flu" and then they was kind to collect material for covid..Yes, she is positive and not a little flu. I noticed that all these urgent facility has no drs, but only nurses and pa No good eta all. no more read more

Horrible horrible experience. We waited over 2 hours to be seen, when there was only 7 ppl in the waiting room. Stay away!!

An hour wait to determine a ppd test. Ridiculous. It only takes a few minutes to examine the site and record the results. I had to get the skin test & interpretation done at different locations. The first location there was a 3 hour wait. They also make you do a physical exam to scam you out of more money. It's not standard anywhere else to get an exam. read more

Horrible customer service and general empathy. Rude staff! I was in absolute agony and my wife who has all my medical history was not allowed in the room with me and the Doctor. Save yourself the stress and go somewhere else. read more

I have to knock down two stars, because yes I have experienced better at this location. However, since I last has to use them I feel there's been a drop-off in medical talent. I'm not sure if they are just using first-year doctors, or they're just in a hurry because I went at 7PM on a weekday. However, they do list as being open until 8PM; it would be like a restaurant serving me a lukewarm dish because I show up an hour before closing or because they were training wait staff. At least the nurse who took my vitals first was pleasant. I went two Fridays back because of a bad cold, and I felt like I was the doctor requesting the tests I had read off one of the online medical sites for the symptoms I had. Not to go all HIPPA on my review, but if someone has had two weeks worth of flu symptoms, wouldn't it make sense to do a test for that or chest x-ray? They didn't even do a callback two days later like they did before. Given that my copayment is the same whether here or a "pineapple"-affiliated urgent care, I think my choice is clear next time I get sick. It's like that choice between a high end steak place on the beach vs a walk-up fast food in front of the Omni. read more

I have to say I love Dr DelValle , he was so kind , patient , took great care of me , listened to my issues , gave me time , explained what was happening to me. , The Nurse DeeDe was excellent , gave a great shot! Lol very sweet , explain what the injection was about, and got my Rx faxed ASAP ! & also the front desk rep Hasani is always so Professional , greets you with kindness , helps you with checking in , also the first nurse who brought me bk , I didn't get her name , Very efficient got me back right away took my vitals made me feel very comfortable . a wonderful Professional visit for my awful issue that I came in with ! Thk u ! read more

By far the worse place ever, staff chatting at the desk, check in at 11:45 and 2:13 pm it's the time I typing this review and they've called 2 people in, when I approach the desk they just told me that they were busy but not sure how because they haven't called anyone in. Personal at the desk are super rude like they are doing you a big favor or you're seeking help for free. I hope don't have to come back to this horrible place or any other MD for that matter. read more

I had an appointment at 1pm, and I came at 12:45-ish. It was STILL 4pm and I was not seen, even with an appointment. So I just left and went to the Jackson UM Urgent care near Navarro where I was seen within 15 minutes of walking in without an appointment. For an urgent care place, I should have been seen quickly, especially with an appointment that I had made the day before. read more

Terrible service, doctor didn't even check me out and sent me home, complete waste of time and money

Really disappointed after going in with an illness, second visit. After waiting over an hour I was seen and prescribed meds. For backgroundI am without a car, there is a hurricane today, and the only pharmacy I can walk to is almost a 40 minute walk. The doctor told me to fill the prescription myself (bringing a print-out). I kindly asked him to please call in the prescription when he had a chance, as that is what MD Now typically does (as does any doctor's office!). I am working today and cannot afford to wait at the pharmacy for the prescription to be filled. He said he would call the prescription in. 4 hours later, I followed up with CVS and they had no record of the prescription. I called MD Now again, and they claimed the system was down (a new development). They claimed to have faxed it in, but no one called to explain this. I called CVS again, nothing was faxed in (this CVS is always phenomenal, responsive and on top of things). Woman at the front desk, Tenisha, lied about the prescription being faxed in, made condescending comments as to how I could have filled the prescription myself to avoid these issues, made condescending comments as to how I could take public transport or Uber to avoid walking in a torrential downpour during a hurricane, and was otherwise unprofessional and rude (particularly given how stressful it is for someone sick to try to get healthy while working). The whole reason to pay $50 out of pocket for urgent care is to get healthy, such an unnecessarily stressful situation! read more

I love this place. I've been here 4-5 times and never had a long wait. Dr. Dungan who last saw me listened to me and didn't assume he knew my body more than I do (as many male Dr's I've had to explain female issues to in the past). The nurses and staff are friendly and helpful and the parking is easy. This will continue to be my go to urgent care. read more

Im not sure why some people leave low rating for this place and try to ruin its reputation. The place is clean, no waiting time, no misery of watching suffering patients on a long line of ER. Just walk in, professionally check in and move on to nurse and doctor. They have xray machine and results are instant. The doctor who helped me has a ton of prior experience working in ERs. I can't be happier to have this in my home area and not going to ER ever again unless something happens outside of this urgent care center hours. My insurance co-pay was only $15. If your insurance is no accepted or has a high co-pay, it seems like it is your insurance policy issue, not this medical center issue. read more

I arrived here with a power tool injury. The waiting area staff was nice and the wait time was fine. The attending PA-after taking my vitals etc.-escorted me to the procedure room where I waited for at least 20 minutes. No prob, I assumed the doctor and PA were busy with other patients. When I walked out to see what was happening, I saw the doctor and PA at their respective computers casually typing. Visibly annoyed, I proceeded to walk out. Another NON-ATTENDING assistant asked if I was OK and why I was leaving. To add insult to injury (literally!!), the doctor and attending PA FINALLY looked up, but didn't feign interest despite the fact I was left in the room with what seemed to be paraphernalia for stitches. I walked to the nearest Walgreen's for peroxide and a bandaid. read more

I don't even know where to start reviewing the negligence at this establishment. If I could I would give them 0 stars, the service was so appalling! I went to see them last Friday with fever, chills and body aches, which I suspected was dengue fever, as I was just returning from Thailand. The doctor saw we rather quickly, took my blood, tested me for Flu, which I didn't have, gave me an antibiotic and told me to take Tylenol. I was promised my test results for Dengue, Zika and Chikungunya as well as the rest of the blood test by Tuesday. Although I started feeling a bit better I was still feeling bad on Monday and I called to see if my results had already come in, and I was told they hadn't. I asked if they could be expedited and was told to call Quest directly. Quest labs said that the results were coming in and that they sent them through as soon as they came in. So I called again on Tuesday and I was told that they were still not there. I asked for them to give me at least some blood results even if the specific virus tests were not available, and was told again that they didn't have the results. After pressuring them they said they had preliminary results and not final ones. I asked them to please have a doctor look at those and tell me what was happening with me and they promised they would. But nothing happened. Nobody ever called back. I called 3-4 times that day and never got to speak to a doctor. On Wednesday I called again. Still no result on dengue and again I was told no results whatsoever had come in. I pleaded and begged to speak to a doctor re the preliminary results and was told that that's impossible. I cried and pleaded with them more and finally after a 30 minute wait I spoke to a doctor. He told me that I should consider going to ER as some of my levels were very low. Especially sodium. 5 days afterwards they finally tell me to go to ER!!???? Crazy! Once I got to the ER the doctor there told me that these people should have immediately sent me the ER with sodium levels so low!! On top of that my platelets were low, my liver enzymes were high and I was in pretty bad shape! I stayed in ER that day and they even kept me overnight for observation. They gave me saline solution and monitored my blood values over the next 24 hours, and then released me on Thursday. Today, Friday, 1 week after the test, I called again as I finally got the complete results - and it turns out they weren't able to test for dengue in the first place as they don't have the necessary equipment to draw blood to be able to test for it within the first 5 days of the symptoms starting. If they would've told me that last Friday I would've gone to the ER directly. This place is totally ridiculous and they play with the health and life of sick people. If I'd have the energy I'd sue them! Thankfully l found my way to the ER at Mt Sinai in the end and they took extremely good care of me. They also took a blood sample and I hope to know soon if I had Dengue or not. Stay away from this place at ALL COST if you value your life and your well being! read more

Being from Michigan (out of state) it's hard to find a good place when you're sick. I had problems with my ear from the airplane and I was properly diagnosed, given appropriate prescriptions, and treated wonderfully. I've NEVER been to a place that I walked in, filled out paperwork, and was brought back in 3 minutes!! The front desk gentleman was so wonderful assisting me with all my Michigan Insurance. The dr was the best! So attentive and really double checked every symptom and I truly felt heard. Thank you for salvaging my vacation read more

First of all we waited for three hours after we saw the nurse who answers questions gave us a Covid test and a flu test after she was done she sent us back outside to wait for the doctor she did nothing else and that's it oh and she also took a blood pressure finally they called me back into see the doctor the doctor said you don't have corona you don't have the flu you just have a virus didn't check my ears didn't check my chest didn't take my temperature all he did was ask me if I smoke told me it's a virus gave me antibiotics that's for tooth infection sent me home with inhaler and that was it today I will go see a real doctor this is all about business they don't give a crap about anything they're there just to make money shame on them this place needs to close down ASAP do not go there they couldn't give a damn about you or anyone it's all a show trust me read more

Gave wrong diagnosis. I took prescribed medicine for 5 days. Finally had to go to a specialist who couldn't believe they misdiagnosed such a simple problem. I would never go back. I spent 5 days in pain because of their negligence. read more