Traded some silver and gold- best prices in the basin. Izzy is professional, his staff are…read morecourteous creating an overall wonderful experience.

His staff lied about the quote, lied about calling me, and lied about when the ring would be ready…read more When I thought they were calling to say the ring would be ready, they were calling to say that it would cost $1K+ when I was quoted just over $500 for the sizing/soldering plus $50-$100 for the head. If his staff had been honest about the quote to begin with, it would have been different. But everything was last minute and when we would call, it was a different story with Nicole, who acts like every single day is her very first day to work any job ever. When I said I hadn't received a call, another girl called me to say Nicole wrote down a note that she had called me. Okay - then where was my missed call? Where was my voicemail? They had my husband's number too. There was also no other reason for her to call me other than to dispute me saying I didn't get a call and she kept arguing round and round about it. I finally asked her straight up if the point of her call was the call me a liar. She said that she was just calling to say that Isy would call me later, which is what she had just heard the other girl tell me not 10 minutes earlier. Isy then called me and was talking in circles too about how they never order expensive pieces like the magical new $600 part where I was verbally quoted $50-$100 without calling the customer first. But then he would say stuff like of course the part was this expensive and we should have just known? We aren't in the jewelry business which is why we were trusting him and the quote given by his staff. Then he told me that he decided to go ahead and just order the expensive piece without our approval despite his own policy of needing approval first when he had both my number and my husband's. At this point, I was just disgusted and said to stop everything and we would just pick up the ring and have all the work done elsewhere because I didn't trust Isy to stand by the new last minute quote. I spoke to my husband immediately and he called Isy within 15 minutes and said that he would pay the exorbitant new quote because he was sick of the rings not being done if Isy would just get them done and not bother me but deal with him after how I was treated. Nope - Isy claimed that the rings had magically been "undone" and could no longer be completed. By the way, this was all for sizing up a solitaire platinum ring (4 to 5.25) and setting a diamond in it, sizing slightly down a platinum ring (6 to 5.25) and soldering them together. This was not a giant job. All we asked for was an accurate quote and honest customer service.

Great service and quality! Brought my engagement ring in to be fixed after I bent it. Billy took…read moregood care of me and the jeweler on site is a master! My ring was finished ahead of the scheduled date looking brand new! Thank you!!!

I visited this store and explored financing for an engagement ring and filled out what I was told…read morewas a simple financing application. At no point did anyone verbally tell me I was applying for a credit card, nor did they show me any written disclosures. Later, I discovered they had actually signed me up for a credit card without my knowledge or consent. When I called to request copies of the paperwork or any disclosures, they were unable to provide anything showing that I was informed or that the required terms were presented. Regulation Z, the Truth in Lending Act, requires clear disclosure of APR, fees, and terms to be provided before a credit card application is submitted. None were given to me, and they couldn't produce any documentation afterward. Very disappointing and not the level of transparency customers deserve. They also qouted me $2,000 above the price of the same ring another local jewler was able to custom make for me.

Pity the entrepreneurial owner of a small business. He plays his craft with such skill and…read moreexpertise that would take a "chain" jeweler 6-8 weeks to order and receive a waylaid part. At D'carrolls, the consummate craftsman disappears in the back, gives a knack a paddywack, and sends you on your way a little bit shinier for the effort. If he can't fix it then don't be a cheapskate-- it's unfixable, so go ahead buy a new heirloom.

I have a very expensive unique was I bought overseas that ha been sitting in my jewelry case…read morebecause I could not find a shop to repair it and was to about D' Carroll's Jewelers and so happy I did as he was able to get the watch fixed, did an exceptional job and working properly

I bought a guitar pedal from these people and it didn't work. I came back to attempt a refund and…read morethey told me they couldn't do it. They lied to me about the condition they sold it to me in, saying nobs that clearly were missing, weren't. They treated me fairly aggressively through the whole experience, I'd caution anyone against buying anything from people who use scummy business practices.

Best place in the Permian Basin to buy quality jewelry if you don't mind used. Gold and diamonds…read morewill always be gold and diamonds pre-worn or not. This way you don't have to pay the huge price of a jewelry retailer. Tons to choose from here, honest and fair pricing. Highly recommend!

I have purchased coins, jewelry and had items repaired at the vault. The service is 1st rate. 2…read morerepairs were done at no cost. The selection of jewelry and coins is incredible. If you dont see want you want, just ask, because he will bring items from the back. I love this place and go by often!

They have always greeted me and have excellent service with one person giving me their undivided…read moreattention while helping me with my selection. The price is always competitive. They have walked me through different setups and flavors so that I can fully feel confident with what I have purchased. The guys are brilliant, they remember me when I come in to the store and 9/10 they remember every customer that comes in while I am there. It is a relaxing shop to be in yet clean and very fun to shop in. I recommend them highly!

A big shout out to Adonica, she helped me and had such great customer service I highly recommend…read morethis pawn shop. Will definitely be coming back!!!!

They have removed viruses and replaced multiple screen covers on my husband's Samsung phone over…read morethe last few years. Always helpful with professional and fast service. Highly recommend this store for your phone repair. Fair prices are a bonus, too!

I went in to get a battery changed on a watch. The store is very clean. The gentleman that helped…read moreme was very nice. It took a couple of minutes to change the battery. I would recommend this store!

The staff is always so helpful! I purchased a Janome multi needle embroidery machine. Though it is…read morenot convenient to drive to the location of the store, they are always willing to help! The Janome was a much better value for a multi needle than other machines I had looked at. I pretty satisfied with my machine and its performance!

After carrying my Janome in to be cleaned and checked out, I ask about bringing in an old singer…read moremachine. At the time I was told absolutely, she was also trying to sell me a new machine though. Today I carried in the old Singer and felt like I was attacked, because "this is a janome store". Said if it needs parts you have to come up with them. Isn't that what a repair guy does? Had they told me the previous time, no our service guy doesn't work on Singers or if you need something replaced you have to order it ahead of time, I wouldn't have driven over there(There were singers waiting to be picked up the day I dropped off my other machine). But luckily I found someone certified to work on all machines and very knowledgeable. What a shame. It's a nice store with a good selection of fabrics. Unfortunately, I guess I walked in at the wrong time on a bad day.