I went in to get a battery changed on a watch. The store is very clean. The gentleman that helped…read moreme was very nice. It took a couple of minutes to change the battery. I would recommend this store!

I just needed one link of a gold necklace repaired, but I don't live in Odessa and only visit every…read moreseveral weeks so I wanted very much to get it done the same day, and feared it might not be possible. Glitz & Glam was the first place I went and they were very happy to do it that day. (I recognize that it's entirely possible that they kept the broken and deformed link and simply connected the two intact parts, but that's actually fine with me. Even at 14 K, it's a fine enough necklace that the gold in that one link is basically worth pennies, and I can understand that re-forming that would add considerably to the complexity of the task. And if they did use the broken piece, so much the better. I honestly don't care.) When I picked it up, it had been both repaired and cleaned as a courtesy, which is the minimum I would expect, but I've also seen plenty of businesses not bother with the cleaning so I appreciate it. The staff were polite and helpful, and left me a very charming voicemail when it was ready to be picked up. My only small complaint is that both when I dropped it off and when I picked it up I felt somewhat rushed even though there were only 1-2 other customers in the store. I feel like the staff just has a bit of a habit of rushing people in and out, which can be fine if it suits your personality and schedule. I'm just a more relaxed kind of person and it stressed me a little. Another advantage is that there's disabled-accessible parking right across from their storefront, but I would caution anyone with a wheelchair that it might be a tricky fit through the front door. I use a walker and it did fit, but it was close, and hard to hold the door open while going through it. Once inside, there's plenty of room to move around no matter what sort of mobility aid you use, so that's not an issue.

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

From the owner: We provide a very tailored selection of unique and high quality jewelry/watches/gifts that is…read moreexclusive in the region to Sam L. Majors. We also provide appraisal services, jewelry and watch repair.

David is horrible. Left work early today, have been wanting to purchase a Rolex for a while…read more Google, Yelp and Maps all show this location as open until 5pm. Show up at 4:20pm- store is closed. Called and left a voicemail. David calls me with the most sour "I hate my life tone in his voice" asking "Where does it say online we are open until 5pm?!" I told him, Google. He said "Well I don't know where you're getting your information but it's wrong!" Then proceeds to talk to me like I'm a peasant about purchasing a timepiece. Then explains Rolex pulled out of West Texas and there is no where to buy them out here anymore. Although his store is still baptized in Rolex logos and Rolex green. I mentioned a few places out here that have selections then he exclaims Huh! Those are USED! Incredibly unpleasant, judgmental and pompous individual.

I went this past Friday only to find the business closed with a sign saying "We will open Monday at…read more9 am". Besides being aggravated that I had gone downtown and walked a block and a half, this does not inspire confidence in me to trust a store that will just close at whim! What is to keep them from closing for good while in possession of my jewelry? I would not recommend such a store!

100% satisfied with there work did a really good job. Didn't take long to fix and really good…read morecustomer service.

From the owner: Perfume Hub is a Locally owned business where you can find all your favorite perfumes!…read more We carry a large selection of man and woman perfumes at affordable prices!

I must say this is absolutely the worst jewelry store that exists to mankind. My wife purchased a…read more1200$ Tag digital watch for me directly from Tag, however it needed maintenance/slight repair. I went into the store since they are an authorized dealer, this was my biggest mistake. The woman whose name I don't remember because of her lack of knowledge was beyond useless after she stated she has many years in the industry. She said that Tag usually only has 3-6 months warranty for their digital watches and that I would have to pay for the repair. She also said that it would take 12-14 weeks for a turnaround if they sent it off. She directed me to take the watch to a IPhone repair place of all places. I called Tag and they said my watch had 2 year warranty and to send it to them for a 2 week turnaround. The Jared salesman also stated that my watch should never be put under water even though it is a dive watch.‍ I told Tag to pull their dealer recognition from them for their total lack of knowledge and piss poor customer service skills. Hope this helps. Stay away from the Midland Jared Jewelry Franchise.

Professional courteous knowledgeable staff never paying to make a sale made me feel very…read morecomfortable. Full team was on par attentive everyone in the store was having an amazing time

Traded some silver and gold- best prices in the basin. Izzy is professional, his staff are…read morecourteous creating an overall wonderful experience.

His staff lied about the quote, lied about calling me, and lied about when the ring would be ready…read more When I thought they were calling to say the ring would be ready, they were calling to say that it would cost $1K+ when I was quoted just over $500 for the sizing/soldering plus $50-$100 for the head. If his staff had been honest about the quote to begin with, it would have been different. But everything was last minute and when we would call, it was a different story with Nicole, who acts like every single day is her very first day to work any job ever. When I said I hadn't received a call, another girl called me to say Nicole wrote down a note that she had called me. Okay - then where was my missed call? Where was my voicemail? They had my husband's number too. There was also no other reason for her to call me other than to dispute me saying I didn't get a call and she kept arguing round and round about it. I finally asked her straight up if the point of her call was the call me a liar. She said that she was just calling to say that Isy would call me later, which is what she had just heard the other girl tell me not 10 minutes earlier. Isy then called me and was talking in circles too about how they never order expensive pieces like the magical new $600 part where I was verbally quoted $50-$100 without calling the customer first. But then he would say stuff like of course the part was this expensive and we should have just known? We aren't in the jewelry business which is why we were trusting him and the quote given by his staff. Then he told me that he decided to go ahead and just order the expensive piece without our approval despite his own policy of needing approval first when he had both my number and my husband's. At this point, I was just disgusted and said to stop everything and we would just pick up the ring and have all the work done elsewhere because I didn't trust Isy to stand by the new last minute quote. I spoke to my husband immediately and he called Isy within 15 minutes and said that he would pay the exorbitant new quote because he was sick of the rings not being done if Isy would just get them done and not bother me but deal with him after how I was treated. Nope - Isy claimed that the rings had magically been "undone" and could no longer be completed. By the way, this was all for sizing up a solitaire platinum ring (4 to 5.25) and setting a diamond in it, sizing slightly down a platinum ring (6 to 5.25) and soldering them together. This was not a giant job. All we asked for was an accurate quote and honest customer service.

Had the best experience I couldn't believe how patient and friendly the whole store was…read more The best part was the great customer service I received from Shawna G. She was patient friendly understanding and did not worry about how many questions I had or how indecisive I was being she made sure I was happy with what I wanted. I left a very happy and satisfied customer.

My husband bought me diamond earrings from Zales. They are beautiful but I lost one of the earring…read morebacks from them so I had not worn them in a while. My husband bought the warranty on them so yesterday I went to exchange them. I spoke with I think the manager and she was so nice and helpful! She made sure I had a new backing for my earring that fit well and would not so easily fall off. This was at no charge because of the warranty!