My sweet baby received top tier service here! I misunderstood a response from staff and became…read moreupset-but was quickly reassured by all clinic staff. My baby received amazing bedside manner and I will continue to refer friends or family who may be local!

Thank you to all the staff... Everyone of you for helping out Rozzie!…read more Rozzie had a medical emergency (We were welcomed by the Vet Clinic. We did not go to the Emergency Center next door) The moment we walked in they all stopped everything to help him even though he didn't have an appointment. The kindness and care they went through to help Rozzie (German Shepherd) will forever be in my heart. Thank you!

Excellent- very thorough The doctor took time with us and…read morethe pet. They really care about the pet. Staff is very efficient, as well as making you feel the pet is in good hands

I cannot say enough great things about the St Charles location. Anytime I call, everyone is more…read morethan helpful and goes above and beyond to ensure that my questions and dog needs are taken care of. I wish I could say the same about the North Aurora location bc it's closer to me.

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

I have a very temperamental dog, who suffers from new people anxiety and make aggression. The staff…read morewere extremely accommodating to my dogs needs. As well as, worked around my schedule to ensure my dog was seen.

Most loving, kind and thorough docs. Love the entire staff! Mandy makes life better for all!read more

We're incredibly grateful to the entire team who cared for our dog during a very difficult week…read more From the front desk to the janitorial staff, techs, and veterinarians, every person showed genuine compassion, professionalism, and care. Our dog went through an amputation related to a cancerous tumor, and the kindness and steadiness of the staff made an overwhelming situation feel supported at every step. You can tell this team truly cares--not just about the animals, but about the families walking through it with them. Thank you for the work you do and the way you do it. It meant everything to us.

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

Dr. Oriold has taken such great care of my Maisy. Shes compassionate and honest…read more Maisy is a rescue with some baggage... but they understand and are very patient! and her groomer April is wonderful as well.

Shocked at them not having good reviews, they totally understood my (very nervous) dog and listened…read moreto what I had to say. Didn't rush me and were extremely gentle, totally focused on how we were feeling and being clear with instructions and options. Absolutely took their time, so we had to wait between the vet tech and the vet doctor, but I didn't mind because it was otherwise such a good experience. Really relieved to have found a place that gets my girl.

We came to this vet after many failed attempts to find a place that was caring and who could come…read moreup with a good treatment plan for our kitty who suffered from chronic rhinitis. Dr. Weidner was our savior! He is so conscientious and caring. Over the years this condition had become very hard to treat, and our cat, being semi-feral, was hard to give medication to. Dr. Weidner tried to give us as many options as possible, but was honest in his opinion of what might work or might not work. The prices are reasonable and there was NEVER any pressure to do high-priced invasive tests or procedures. In the end, he helped give our cat the best life she could have, right up to the very end. Her breathing became very difficult, and she had a stroke. We called and they made room for us that day, which I'm sure wasn't easy. Dr. Weidner also made a point to be the one who helped us on this last day since he had been the one we saw all along. All the staff is knowledgable, and gentle. The office and rooms are always very clean and safe. I Highly recommend this vet!

The staff is so caring and prompt. Dr. Weidner is very knowledgeable and explained our cat's…read morediagnosis so we could easily understand. When we made the difficult decision that it was time for our sweet girl Allie to travel over the rainbow bridge, he helped us greatly during the process. The office facility is nice and clean. The waiting area is big, with benches on either side to split up for multiple dogs or cats/dogs. They don't over schedule and their prices are in line. I definitely recommend them.

I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

Took our 13 month old lab Mellow in for his initial appointment as we adopted him just weeks ago…read more Very pleasant demeanor on the phone and got an appointment the same day. Good first impression in the office, smiling receptionist and very clean. What really made the visit were the people that interacted with Mellow. The Tech Heather and Dr. Tracey were calming and extremely patient with our little guy and both did as much listening as talking. The cherry on top of this great first visit was the fact they completely waived the $50 initial appointment fee due to him being a rescue dog. We will not hesitate to return or to suggest anyone with furry family members to this Animal House location.

Dr. Gillham has been very kind and explaining all the procedures that she will do with my doggy. I…read moream very happy with the assistance of everyone there.

The staff has always been kind and helpful to me and my dog. There are closer hospitals, but I…read morecan't imagine any of them being better.

Wonderful staff! Vet took her time and explained everything. Would highly recommend. Also next door…read moreto the puddle great for dog swimming