Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable. read more

Meadows Eye Physicians & Surgeons - Predatory Billing Practices Unauthorized Appointment Scheduling - Ophthalmologists Near Me - Las Vegas, Nevada

No compassion. Hours to wit withut seeing doctor. 100% disabled wontbe seen soone. Violation of VA , AND ADA issues. Where isallthis copassion. Erydistespectfull. Disabled veterans given no piority, waiting 2 hour in cold and never seeing doctir. Plent of eye doctors thatrespet disable people and reasonaly aomodate them butthey wont, just disrespect nd nitchy girls that yhinl they cotrol you. Owner wont talk to you only non medical girls with attitudes. N help, no dotor, jus a wasye of time and alot of unnecessary PAIN tha sitting in the cold read more

Dr. Giang has been helping me with a severe dry eye problem. He is exceptionally knowledgeable and patient and personable. Thank you to Dr. Giang and his very friendly and helpful staff. read more

Friendly staff but they continue the shameful practice of overbooking visits to maximize profits at the expense of patient experience. Arrive 45 minutes early for an AM appointment and there's already 8 people waiting to get called back before us. It gets old. This is the part where the "Business Manager' accuses this of being a "fake review" (the motive being...?) because he can't match the name on the review to a patient record, which also seems unethical in itself. This person could take criticism gracefully without arguing with people and exposing medical information of patients in Yelp. The reason people disable direct messages on Yelp is because they dont want to get badgered by rude business owners. read more

My 8 year old son was referred to Meadows Eye. He had a small growth on the white of his eye and his eye doctor who is a optometrist was unable to tell exactly what it was. So she want us to have a second opinion. We were scheduled with Dr. Kim. Upon arrival the office was very clean. The gentleman at the check in desk was very friendly. We waited only a few minutes before we were taken back. The nurse took us back to a exam room. (I must say I did not realize how big this location was.) I also noticed they had plaques on the door that showed whether or not the room was clean or dirty. After a few questions and a eye exam we were taken to another room. The doctor made her way in and greeted my son who was sitting in the exam chair. She made him feel very comfortable and explained everything she was doing. Which I feel like this is something that is so important when you are dealing with children. She checked his eyes and let us know that it was nothing to worry about. She then let us know about the condition and said she would like to take a few pictures if that was OK. I said yes and then we were taking to another room for the photo. Over all this was a great experience and if we every need any any further comprehensive or ophthalmologist needs. I will definitely be back to this location to see Dr. Kim she was great! read more

Meadows Eye Physicians & Surgeons - Ophthalmologists Near Me - Las Vegas, Nevada

High quality care for retinal detachment. They also partner with a cataract surgeon since the two conditions often go hand in hand Everyone in the office is professional and well managed. You never wait long even when the waiting room is full. Dr Amram and all of his technicians and assistants made me believe in USA healthcare. read more

I went in after my cataract surgery from another please have failed I needed some professional retina surgeon to correct this and found him in doctor Amram @Meadows.... want a heck of a nice guy down to earth and fantastic surgeon we did the procedure at Sunrise Hospital and yesterday I could not see today I can see because of him I highly recommend your surgical procedures with this office read more

Meadows Eye Physicians & Surgeons - Dr Amram and Craig Canter...Vegas Entertainer - Ophthalmologists Near Me - Las Vegas, Nevada

First the staff needs empathy and patience training. The very first person I dealt with was rude but apparently she sets the tone of everyone else in the office. Have ZERO interest in returning to the, might just be this location but they represent all of the locations and set a bad tone. No thank you read more

Just the fact that your first visit has to be with their in-house ophthalmologist is a joke. The doctor does not even hear what your concerns are before just putting you through tests. Tired of these groups of doctors. read more

Dr Amram is fabulous. What a nice person besides being brilliant he's so friendly and explains everything so well. Tracy was the tech and she too was friendly and knowledgeable, makes you feel very comfortable. Plus got to see Dr Krispel, which was so nice, she's an angel and built such a great medical practice for us in Las Vegas and Henderson. Thank you Dr Krispel, Dr Amram and Tracy. read more

My dad had the eye problem and he really scared about all tiny needles , but Alec Amram, M.D. has a amazing technique to give my dad's eye for a shot! My dad doesn't have any removements on that moment, you can imaging that my mom and me need to hold my dad for other's shots . When we get done, really appreciate their professional! Thank you so much! We're back every 3 months for the diabetes inflammation. They always clean the rooms and it's on time , no need to wait over an hour just a few minutes! Good experience with them ! High quality high performance! read more

Meadows Eye Physicians & Surgeons - Patient room - Ophthalmologists Near Me - Las Vegas, Nevada

I had a retinal tear and cataract that formed after surgery. Dr.Amram was so comforting and professional,the retina healed and had to wait for the cataract to form. Yesterday had cataract surgery and the outlook is great! Dr.Saboori did a great job and Dr.Giang did my follow up,real team effort! I can already see almost 20/20 and will continue to improve. The staff is fantastic...Highly recommend read more

Awesome clinic!! Good staff. No long wait times in the waiting room. Not too many endless forms to fill out. And Dr Giang was great. Highly recommend! read more

They gave me a same day appointment for a Retina tear and surgery the same week. Dr. Arman was very informative and compassionate. Would recommend them. read more

Martin L. responded AS IF he resolved something! NO, HE MADE IT WORSE! Martin was given MY information and instead of him assisting me PROFESSIONALLY to resolve this minor issue, he decided to start interrupting every single time I spoke. #HE'S DISGUSTING. MEADOWS EYE DID NOT KNOW HOW TO LOOK UP MY INSURANCE! Had they done that, they would have seen a co-pay during my visit in APRIL. They then decided that my appointment I scheduled for May while at the office was for June and in June I was scheduled me 3 times and twice in one day! ANNA CONFIRMED! HAD THE OFFICE HIRED QUALIFIED PEOPLE THEY WOULD HAVE MORE PATIENTS. Being scheduled for 3 appointments shows their lack of competence! It has been confirmed by Deo and Anna, the office manager, that I called in MAY to cancel my appointment. To my knowledge I was canceling the MAY appointment and I was informed by the office manager anna that my cancellation in May was canceling June. VERY GOOD! SO NOW I CAN GET TO ANOTHER ISSUE THEY CREATED! Seeing how you only need to be seen once and it's the patients choice if I want additional visits scheduled in the month, this office knowingly scheduled me for more visits in the month and the last appointment they scheduled was for was June 21st 2024. Now lets go back to my phone call in MAY canceling my June appointment the mgr. confirmed. THEY STILL DECIDED TO CHARGE ME A NO SHOW FEE FOR $25. Since they only canceled ONE of the 3 appointments. This was there plan all along! SCAM ARTIST! And if the last appointment was for June 21st and I canceled, it still does not explain why the bill says, NO SHOW FEE FOR MISSED APPOINTMENT ON 06/22. There was no June 22nd appointment scheduled. WOW! MEADOWS EYE DID A HORRIBLE JOB! I let Anna know that she will only get MY CO PAY! She lied an said, she will send me an email confirming my bill after the correction is made, removing the invalid NO SHOW FEE. NO EMAIL WAS SENT! SO I CALLED BILLING AND PAID JENNA FOR ONLY MY COPAY. Jenna in billing was the only PROFESSIONAL in the office! I did waste my time speaking to Martin L. as well as Anna. But in the beginning I didn't know that he was going to racially profile me and be as rude as possible. But he also didn't know that I was going to SNAP IF HE'S RUDE! Do not assume that you'll be allowed to be ignorant towards patients! And then he had THE NERVES to ask if I were still interested in being a patient at Meadows Eye? HELL NO! I would rather get my treatment from Donald trumps maid! Had Martin allowed a better person to call me, I WOULD HAVE CONSIDERED IT. But since the office staff and especially the office manager & MARTIN were horrible IT IS BEST THAT I STAY AWAY! I REFUSE TO REWARD NASTY PEOPLE BY REMAINING A PATIENT! MARTIN L. MADE MATTERS WORSE! HE RESOLVED NOTHING!! I don't appreciate being treated poorly by anyone! And to be honest, my position should have shut his mouth. To be rude to a patient, is to lose a patient, genius! I was angry for being charged an invalid fee. So why make matters worse doing your very best TO PREVENT ME FROM SPEAKING? Now that's ignorant! HE IS SOMEONE WHO WAS RAISED TO BE IGNORANT TOWARDS CERTAIN PEOPLE. And I was raised to SNAP each time I am not given the respect that I deserve! While Martin was running his mouth, showing NO INTEREST in making that call pleasant, he said, "WE'RE TALKING ABOUT A VERY VERY SMALL AMOUNT OF MONEY HERE, YOU ONLY OWE $55". And yet the office tried to get that very very low amount after overcharging me! Since it's so very very low, THEN REMOVE THE ENTIRE $55 FROM MY ACCOUNT! He didn't! So I guess it wasn't really very very low as he stated, THEY STILL WANTED IT! The fact that he dared to say that, was terrible because $25 of that very very low amount WAS STILL INVALID and I am not paying any extra fees caused by you or your office! I meant what I said! Their fraudulent behavior and his TERRIBLE ATTITUDE is how they lost a repeat patient! GRIEVANCE FILED! WHEN A PERSON STARTS INTERRUPTING YOU FROM SPEAKING THAT PERSON IS TRYING TO TAKE YOUR POWER. DON'T LET THEM! Martin should have known how to remain professional even if he had an issue with my age, gender and ethnicity! I will not deal with ignorant and unprofessional people period I hope MARTIN did not think his position in that facility gave him ANY RIGHTS! Because we all can play that game too. EVERYTHING A PATIENT HAS TO SAY, SHOULD BE HEARD AND MET WITH A RESPECTFUL RESPONSE! MARTIN L. WAS GHETTO AND WEAK, HE SHOWED ME THAT MEADOWS EYE ISN'T FOR AFRICANS WHICH EXPLAINS THE GAMES AND OVER CHARGE. You can call it what you want! I am not going to be DISRESPECTED and you will not OVER CHARGE ME and get away with it! They messed up and didn't take my copay in April. Meadows Eye is a lousy facility FOR ANYONE and their racist. AFTER THEIR DRAMA WAS REJECTED, THEY FIXED MY BILL! COPAY PAID 10/17/24! $0 BAL REMAINING! TO NOT ACTIVELY LISTEN, SHOWS YOUR LACK CLASS! read more

Meadows Eye has really helped my mother with her eye condition, and I am very glad she found them! Their services are amazing. That being said the only negative I can say is the waiting room is by far the most uncomfortable and inconvenient I have ever experienced!! The chairs are dining room chair that offer zero comfort, especially when you sit for an hour plus waiting to get in for your appointment. I hope they put proper waiting room seating in and make it more comfortable for people waiting for their appointments. read more

I had an eye emergency in which they got me an appointment first thing in the same morning with Dr. Dennis Giang. Not only is he outstanding, knowledgeable, precise and friendly but all of the office staff is very accommodating. He is my #1 Optometrist . from this day forward. Thank you all for your outstanding service. read more

I can't say enough good things about them. After going to an optometrist and opthalmologist and not getting anywhere, I reached out to Meadows Eye. It was Saturday and I was in a lot of pain and I just googled to try and find anywhere that was open. I stumbled upon them and called. The woman who answered the phone was very kind, understanding and helpful. They did not have a doctor in the clinic but she called the on call doctor. She called me back and said he would come in to the clinic (on the weekend!) and see me (a new patient!) in person. I was shocked. And relieved. Dr. Gunn was also very friendly, helpful and personable. He really took his time and didn't rush me and was thorough. I am so so grateful and I highly recommend to anyone who might need an opthalmologist! read more

Dr Saboori is the best. He diagnosed my eye condition when 3 other eye Dr's thought it was a different problem. He performed a laser procedure in his office the same day as exam and totally fixed the problem. So glad I was recommended to him. read more

All the doctors are fantastic. I have had retinal to dry eye issues and they are handled immediately and resolved. Dr Bodnar for retina and Dr Ortiz for Optomology issues. They are the best ! read more

My dad saw Dr. Saboori. I have gone into every appointment because my dad cannot hear very well, the doctor is very patient, kind, and informative. My dad had his surgery, for Glacoma and cataract removal, everything went smooth, recovery went well. His vision is better than ever- on day one! Yes- he is a five star doctor- from his doctor skills, to people skills. Highly recommended read more

Dr krispel saved my life , she discovered my eye cancer and i will alway for the rest of my life be her patient ! She is super professional and sweet , glad i have a female doc as well btw read more

If i could leave no stars I would. Everyone at these offices seem to be clueless and not helpful at all. I had been visiting this office since July 2023 for blepharitis and the other complications that come with it. After every visit, it was just more time wasted because the doctor i was seeing, Dr. Villena, fell short of many expectations after not taking any of what I described serious. He constantly downplayed my symptoms and kept referring me to unhelpful regimens instead of giving my eyes any medication or proper treatment. My eyes have been the SAME since I started seeing this doctor. They eventually referee me to a different doctor at their office for a procedure Dr. Villena could not perform... after 6 visits already? Ok.... Sure.... Then this next doctor is NOT nice at all, is not friendly. Which is fine! I prefer that over a doctor that was overtly friendly and not helpful which is what dr. Villena was. But it didn't seem like dr. Kim even care to explain what's going on or what I need to be aware of. All terrible and eerie feelings from both doctors. A shame. People at front desk are awful & not accommodating when booking any appointment that's not in the early hours since people have work to get to in the morning!!! So annoying. Awful experience. read more

Poor experience, they don't treat patients well and don't accommodate. Your let will get better treatment at the vet

Suzanne is such an amazing worker. She treated me with respect, explained what she was doing, made me feel comfortable, and made sure things were clean and sanitized in the clinic. She made a kind gesture and offered to bring my mom in the room for support and helped me during check out. She went above and beyond what I expected and should be recognized somehow. Dr. Amram is kind, informative, professional, and efficient. Clinic clean. I would highly this practice. Thank you to all the staff who I have encountered during my visit. You can definitely tell they enjoy what they do. read more

Nice atmosphere, courteous and helpful staff. Thorough exam, Dr Amram was pleasant and answered all my questions and addressed my concerns. Highly recommend. read more

I needed emergency repair and reattachment of my left retina. Dr Alec and the entire staff made me feel welcome comfortable and most of all cared for and cared about. read more