Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

Got my wife her dream ring thanks to Azia at the Diamond Factory. I contacted them requesting a…read morespecific shape and size and they were able to work with my budget, as well as making the shipping process easy for me. Everything went smoothly and all of my questions were answered. I will go to Azia and the Diamond Factory for all future diamond/jewelry purchases.

So impressed with their service and how respectful and welcoming the owners were…read more I brought my watch in to get the battery changed and they fixed it within 10 minutes! I was very surprised. Most places I have always had to drop it off and may not get the watch back for 1-2 weeks. Jewelry selection is very beautiful. I'll absolutely be returning.

Best Jeweler in town! They are always helpful when I need them and truly care about their…read morecustomers. Great experience every time I visit!

Hard to see how this place got a good review. Rude and overpriced…read more There are a TON of great jewelers and jewelry stores out there. Don't waste your time w people like this.

Made some beautiful rings from scratch, I was able to help design them. They helped design my…read morewedding ring, and I wear it every day

I would give ten stars if I could! I lost a sapphire in my…read morewedding band due to a broken prong, so I listened to Yelp and came here! So glad I did! Not only are the owners extremely nice, but they fixed my ring same day, fixed four prongs, re-dipped in rhodium and replaced the sapphire all for an amazing price! Definitely come here for all of your jewelry needs- I'm so so happy with my repair!

guy told me he won't cut my ring off my finger when my finger was swelling and didn't even try, I…read morewent to another healer right down the street and they helped immediately

My 12 year old son and I had such a nice experience with Sergio last evening that I wanted to write…read moresomething, as much to thank him as to write a review. For starters, Sergio is quick, fairly priced, knowledgeable and incredibly polite. But he is also a throwback to the days of craftsmen/craftspersons who take their work seriously and also take great pride in their workmanship. My son inherited a watch from my recently deceased father. After carefully sizing it for my son's smaller wrist and removing a few metal watchband links, Sergio looked my son in the eye, shook his hand, and told him to treasure the watch because he knew the significance of the timepiece to us. It isn't the monetary value, but Sergio and his wife understood instinctively the real value of the watch to us, and the ritual of handing down a family keepsake. It helped my son learn a lesson and I know he will value the watch more because of the way Sergio treated it. I just love this guy. He will have my jewelry repair business for as long as he is in the community.

Outstanding experience in every way. Another jeweler had told my wife that fixing her watch would…read morecost hundreds of dollars and require shipping it to Germany. Sergio fixed it for much less while we were shopping for groceries! He clearly takes pride in his work and provides wonderful customer service that's becoming rare in this online shopping world, spending an extra 10 minutes showing me how to keep the watch clean and in good working order. Note: Located inside the Meijer store off of Carpenter if you're having trouble finding it

Worst customer service ever. The items are overpriced and there is not a big selection. The sales…read morelady was very impatient and rude. There is room for improvement in how she talks to people. I was planing to buy an item but I got cold feet with her attude.

The expeience with Arcadian Antiques has been incredible. We have been treated with such kindness,…read moregenerosity, and genuine enthusiasm when it came to helping us find our engagement rings. Not only were we delighted with the service and just the caliber of humanity we encountered in the store, but Rhonda herself hand delivered our re-sized rings to us in NYC when they were ready a couple months later. She surprised us with champagne and appetizers, took pictures of us as we opened them, and even gave us cupcakces for dessert AND bought us a bouquet of flowers. After that, she took pictures of us by Rockefeller Center. This woman just goes above and beyond and may be the first person we've encountered to truly have a heart of gold. The quality of the rings is exquisite, the re-sizing perfect, the attention to detail, the personal attention....we will remember this for the rest of our lives. It's rare to encounter not only incredible service, wonderful products in terms of both selection and value, but also each and every person we interacted with in the store to be so genuinely kind and curious about our love story, and eager to support us and help us find something that expresses our individual personailities. We were just gobsmacked and deeply moved by the entire experience. We'll be back soon for our custom made wedding bands! Cannot recommend enough 10/10, 150%. Eternsally grateful.

Lisa and Pat are fantastic people who are dedicated to the craft and to their customers…read more I brought in an engagement ring that needed to be taken apart so a major piece could be given back to the original owner as well as a wedding band, and I hoped that I could make a new, beautiful piece of jewelry from all that remained. I showed them a design that was meaningful to me--a unalome (which is the symbol for the path to enlightenment), and they said they would love to work on it for me. From start to finish, they listened to me, were incredibly kind and attentive, and kept me posted and involved every step of the way. I ended up with not one but TWO beautiful pieces of custom-made jewelry using the assets/stones from the rings, thanks to their keen design sense--both of which were well within my budget (and even ended up being less than what was originally quoted!). I couldn't be happier with the experience I had with Bespoke Jewelry, and I cannot recommend them enough--no matter what your jewelry needs (or desires) are. I love my transformed, custom jewelry pieces, and I will cherish them forever! Thank you, Lisa and Pat!

I wish I could give more than 5 stars for Bespoke Jewelry and Lisa! My husband and I had her…read moredesign our wedding bands. We absolutely love them! Lisa and I connected immediately, she nailed our style/taste and presented us with several different renders to chose. Our rings are just perfect. Our experience was so positive and unique that I decided to work with Lisa to design my bridesmaids' gifts for my two sisters. Again, she nailed it! We designed a ring and an enhancer. They are gorgeous and brought both sisters to tears! The process was really fun and stress free. Her customer service is truly beyond the majority of people we interact with regularly. She puts her customers first and does whatever it takes to get it right. In addition to our wedding pieces, Lisa also reset my diamond studs and designed a necklace for me and resized a couple of rings. Everything turned out beautifully! If you want a one of a kind customer and design experience, unique pieces and great value for your money, you need to meet Lisa at Bespoke Jewelry. She and her team are the absolute best.

Jack and Sophie are the absolute best people. They are kind, helpful and always take their time…read morewith you. Jack has made a pendant for me from a bracelet that was broken. It is beautiful and I always get compliments on it. My husband and I (and my daughter) trust Jack with anything we have brought into him to repair. He is honest, fair and truthful. I'm so glad we found their store. Going to Gabrianas is like a return to the way shopping and merchants treated their customers back in the day. Do not hesitate to take your jewelry to Jack and Sophie!

Jack and his wife reset my engagement ring and wedding band even better than I had expected. I…read morehighly recommend them. Working with them was an enjoyable and transparent experience. They are trustworthy, honest and professional. You can tell that they have years of experience in the business and I choose them because of their honest behavior, as well as their willingness to accommodate my dream design with use of their state of the art, in house design tools. They contacted me every step of the way and the end result was a stunning execution of my one of a kind ring. Thank you Gabriana's Jewelers!