Always have had great experiences with Discount Tire in NW! Staff are friendly, knowledgeable, and…read moregenuinely eager to help you with your tire needs. I had a potential nail in my wheel and the staff took the time to remove the tires to do a thorough assessment. Today, came back for a tire swap as we prepare for winter and the team was thoughtful, helpful and speedy. Highly recommend!

My appointment was 12:30 PM May 9, 2026. I checked in at exactly 12:30 PM. My car finally made…read moreinside the garage at 1:18 PM. 48 minutes after my appointment time. The car was done at 1:28 PM. 10 min? Yep, the quality isn't there either. After these tires were installed, the car shook all the way home because the tires weren't balanced correctly. But they sure are fast! "I'm" on time, yet I'm required to wait 30+ minutes before the car goes into the garage for the work to be done. What is the point of scheduling an appointment with a company if the company doesn't honor that appointment? It's ridiculous. It's obvious that too many vehicles are scheduled to maximize company time at the cost of your customers time & satisfaction. I'll go elsewhere for my tires in the future.

Fast Convenient…read moreStaff very professional, knowledgeable and courteous Highly recommend this place

Amazing service this morning at Jiffy Lube SW in Rochester! Went in for an oil change and they…read morefound the cabin and air filters were bad and they showed them to me to prove they needed replacing, not just scamming me over! Ethan is a very nice thorough courtesy man and easy to deal with! Thank you guys, job well done!

So they quoted me for breaks for my truck at $800 to $1000.00. Labor was $172.00 an hour. 'I found…read morethe parts for $$280.00 they wanted to charge me $700.00 for parts. I got the job done for $550.00 locally in zumbrota. This place is overcharging people because they can. They arent worth it. do your research!

my son brought his truck in to have a noise in his front end checked out…read more they had it half the day and called him and said they could not find the problem. Then when he picked it up he was told they found several things wrong but they were not specific. he asked to talk to the mechanic who had worked on it so he could get more details and was told to just go away because he was to busy working to talk to him about what he had found.

We were picked up late in the evening very efficiently. The towing man was so helpful. It was…read morepouring rain. He let us wait in his shop even though it was late. He was kind and helped us navigate a hard situation.

I would avoid at all costs. Zero integrity. Purchased car off their lot. Engine failure within 6…read moremonths. Given incorrect information about the vehicle.

We purchased a water dispensing system but to our dismay when we got home and opened it up, It…read moreappeared as though someone bashed it all in with a bat. I am so disappointed after the so-so customer service experience. They are grossly understaffed and hardly anyone was available to help out on the floor then all that money spent on something I needed to get but it's unusable. Then they closed 19 minutes before I made it back home. What a horrible way to close the night. Thanks Wal-Mart Sams Club for all the bullshit. They check to see if you stealing but don't bother checking if their products are even any good.

Service at medicine pickup window is sooooooo bad. They are slow. Inside is nice but the freezer…read moresection almost killed me

I don't normally take the time to write reviews but I am this time because I'm tired of being given…read morewrong information by this place. I purchased tires from this dealership less than two years ago on a 'buy three get one free' deal with free tire rotations. When I went there last week for an oil change, they indicated my 60,000 mile Michelin tires were in the danger zone after less than 40,000 miles. When I asked Ford about a discount from Michelin on the tires, they told me I could get discounts on only 3 of the tires since I bought them on a buy 3 get 1 free option. Then they proceeded to give me a quote that didn't look like any deal to me. I called Michelin, who told me I should get a discount on all four tires, not just three. I then priced out tires at one of their competitors, and got the same tires that Ford quoted me, for $117 less total. When I was there back in July, Ford told me I had a power steering leak and it would cost about $1000 to fix it. This information was given without anything written down. When I came back last week for an oil change, I asked them to check on the leak and give me an estimate, they said they didn't see any leak, nothing needed to be done, but there might be something wrong with my radiator. So either the first technician was wrong, the second technican was wrong, or they are making things up. My last complaint is about their typed-up "inspection sheet." On the same day they told me my battery was very low, the inspection sheet said the battery was good. It also said "tire tread depth measurements were checked and are ok at this time. Tire tread depths are 7/32 or greater." This tells me their inspection sheets are a joke or at the very least they have sloppy quality controls.

I cannot believe they are treating a REPEAT CUSTOMER LIKE THIS! Don't come here, horrible service…read moreexperience...Update. I've owned this car for 5 months, it's been great! But the customer service after purchasing this vehicle has been horrendous. 2 weeks after purchasing I found water in the taillights. They fixed this issue by replacing the outside taillights, when I asked for the inside ones to be replaced as well since they had just as much water in them they never did. Then a piece of chrome trim was falling off that I didn't notice, they fixed it (without asking), then I had a terrible wind noise from the driver door, they bent the chrome in multiple places on the edge of the door leaving noticeable creases, and I am still having this wind noise. Now since the day I bought this THIRTY THOUSAND DOLLAR car, literally on the test drive there was some sort of rattling sound that I thought was an unbalanced tire, as it didn't make the sound again for about a week after purchase. I've been bringing this car in MULTIPLE TIMES PER MONTH, and EVERY TIME I come in there to try and figure out this issue I get the run around. "It could be a hood latch" "it could be a hood hinges" "every other car makes the same sound" "bring it to our certified body shop, we can't diagnose it" "bring it to a different dealership we can't figure out the issue"(after they looked at it for quite literally 20 minutes) "this sound is normal on ford escapes" NO ITS NOT!!!!! THIS CAR DOES NOT FEEL SAFE TO DRIVE ABOVE 60 MPH, IT SOUNDS LIKE AN AIRPLANE!!! I PURCHASED THIS CAR CERTIFIED PRE OWNED WITH THE SUPPOSED 170 POINT INSPECTION AND WARRANTY AND 100 PERCENT CLEAN TITLE WITH 14000 MILES!! How did I catch all of this within the first 3 weeks of owning it If there was a 170 point inspection done?? 5 months later and this car feels like it's going to fall apart at 60 miles per hour and above and they won't do a single thing about it. I've called MULTIPLE TIMES in the last 2 weeks and left messages, DURING BUSINESS HOURS, before 10 am, and have not received a call back. They said a month and a half ago they were ordering parts to fix this issue and they would be in within a week. None of these parts are causes of this KNOWN issue with this vehicle. And NONE of these parts have showed up yet, and I have no word on when these parts will be in. I have sent them multiple technical service bulletins and every time I send them they seem to be ignored and I'm always told they "can't find the technical service bulletin" when I send them full page documents with reference numbers, dates, and any other information they need to know, just because I purchased a car from a dealership with a warranty doesn't mean I don't know what I'm talking about, and I suggest if you want to keep a customers business, then you take their concerns seriously. My business will be taken elsewhere SOMETHING ISNT RIGHT, if I'M CATCHING ALL OF THESE ISSUES WITHIN DAYS OF PURCHASE, excellent sales experience, would not recommend coming here for anything else.

I had a great experience at this Firestone location. I came in to get 4 new tires and a balancing…read more The process was very straightforward--the day prior I checked the Firestone website if they had the specific tires matching my car in stock, then I scheduled an appointment, and then the center was ready to get to work when I arrived. I really appreciated the timeliness since I have experienced other tire centers where the work may not start for another 30min-1hr after showing up for your appointment. The work was also completed on time, and there was no pushiness for other services. Overall really great value for getting all 4 tires done! The location is near a large strip mall with many restaurants to kill the time. There is also a small waiting area with tables in the location. I really enjoyed my visit and definitely recommend coming here!

I had to get my car towed to this location and they told me my rear brakes needed to be replaced…read moreand were down to 2-3mm. I had just had my car in at a different shop and they were in the green at 9mm. I then took it to another shop the next day and the rear brakes were at 9mm still. I definitely felt like because I was a woman they were trying to take advantage of me and I would not recommend taking your car here at all.

2019 kia Forte repair brake light fault in dash. Brought car…read morein in early February 2026 for brake light issue. Service advisor said it a new part( socket or wire for the brake light. Part was backorder. They said would call us when part came in . Another 2 months go by. We call the dealership. Oh part had arrived just nobody let us know. Two months of driving with 1 deceive brakelight. Finally we an appointed for 5- 11-26. Drop car off service said it about 30 minutes they would call us when it was ready. 3 hours plus pass. So go to see what's up no call. Oh yes it's complete. Pay the bill. Turn key on problem is still there. Called service advisor an hour ago . No response just voicemail with no return call Would rate a 0 if possible. 3 months waiting with a deceive brake light . Service didn't fix anything!!! Won't be my first 2nd or 10th place for service. Completely unacceptable

This is the third vehicle my husband and I have purchased from Tom Kadlec - a used 2021 Kia Soul…read moreLX. I had a very difficult financial situation walking in the door but Rich in sales, and Scott in finance were both amazing, patient, and kind and managed to get me financed at a rate and monthly payment I'm comfortable with. I have worked with other area dealerships, as I live locally, and will come back to Tom Kadlec Kia simply because of how kind they are here as opposed to other places - never once have we been pressured or rushed into anything we did not want.