Talk about jaw dropping. The staff was so kind and helpful and truly caring. I couldn't afford to…read morereplace my dangerously bad tires and they surprised me by replacing them all for FREE!! I'm serious! It's a company policy to help people. I live only on Social Security and they thought I should get the tires before something terrible happened. I was blown away. No one has ever done something like this for me before. So surprising in this world. Special thanks to Dawson and Sach. Big hearted guys. They have earned their wings.

Zach and his crew got me in right away and fixed my headache of a tire quickly and efficiently!…read more Super happy with this location, I've been to Discounts all across MN and Northern California (Americas Tire) and this one is by far the best. They are kind and courteous and get the job DONE!!

Always have had great experiences with Discount Tire in NW! Staff are friendly, knowledgeable, and…read moregenuinely eager to help you with your tire needs. I had a potential nail in my wheel and the staff took the time to remove the tires to do a thorough assessment. Today, came back for a tire swap as we prepare for winter and the team was thoughtful, helpful and speedy. Highly recommend!

My appointment was 12:30 PM May 9, 2026. I checked in at exactly 12:30 PM. My car finally made…read moreinside the garage at 1:18 PM. 48 minutes after my appointment time. The car was done at 1:28 PM. 10 min? Yep, the quality isn't there either. After these tires were installed, the car shook all the way home because the tires weren't balanced correctly. But they sure are fast! "I'm" on time, yet I'm required to wait 30+ minutes before the car goes into the garage for the work to be done. What is the point of scheduling an appointment with a company if the company doesn't honor that appointment? It's ridiculous. It's obvious that too many vehicles are scheduled to maximize company time at the cost of your customers time & satisfaction. I'll go elsewhere for my tires in the future.

Fast Convenient…read moreStaff very professional, knowledgeable and courteous Highly recommend this place

Amazing service this morning at Jiffy Lube SW in Rochester! Went in for an oil change and they…read morefound the cabin and air filters were bad and they showed them to me to prove they needed replacing, not just scamming me over! Ethan is a very nice thorough courtesy man and easy to deal with! Thank you guys, job well done!

So they quoted me for breaks for my truck at $800 to $1000.00. Labor was $172.00 an hour. 'I found…read morethe parts for $$280.00 they wanted to charge me $700.00 for parts. I got the job done for $550.00 locally in zumbrota. This place is overcharging people because they can. They arent worth it. do your research!

my son brought his truck in to have a noise in his front end checked out…read more they had it half the day and called him and said they could not find the problem. Then when he picked it up he was told they found several things wrong but they were not specific. he asked to talk to the mechanic who had worked on it so he could get more details and was told to just go away because he was to busy working to talk to him about what he had found.

We were picked up late in the evening very efficiently. The towing man was so helpful. It was…read morepouring rain. He let us wait in his shop even though it was late. He was kind and helped us navigate a hard situation.

I would avoid at all costs. Zero integrity. Purchased car off their lot. Engine failure within 6…read moremonths. Given incorrect information about the vehicle.

We purchased a water dispensing system but to our dismay when we got home and opened it up, It…read moreappeared as though someone bashed it all in with a bat. I am so disappointed after the so-so customer service experience. They are grossly understaffed and hardly anyone was available to help out on the floor then all that money spent on something I needed to get but it's unusable. Then they closed 19 minutes before I made it back home. What a horrible way to close the night. Thanks Wal-Mart Sams Club for all the bullshit. They check to see if you stealing but don't bother checking if their products are even any good.

Service at medicine pickup window is sooooooo bad. They are slow. Inside is nice but the freezer…read moresection almost killed me

It's worth your salt to have Rochester Ford service your car. You can count on them for expertise…read moreand professionalism. But you can count on them for more. I learned that on August 27, 2026 when a Check Engine light appeared on the dash of my Ford Edge. It put us in a bind. My wife and I had driven to Rochester for the reason many people go there: to get Mayo Clinic's help with a serious health problem. When that's on visitors' minds, they don't need the added stress of dealing with glitches, be they with lodging, getting around town, or with their car. Luckily, Mr. Brice Salzl at Rochester Ford appreciated that we were in a spot: we had a 510-mile drive home ahead of us, and dared not try it with engine that might quit along the way. He paused what he was doing, and brought in a technician who likewise set aside his work to help us. They diagnosed the problem, determined it was minor and could be safely dealt with later, and got us on back the road. This situation would have been a nuisance if it had happened at home. But we were ten driving-hours away and had a health issue on our minds. Mr. Salzl and Rochester Ford did us a big favor by taking our concern about our car off our plate.

I cannot believe they are treating a REPEAT CUSTOMER LIKE THIS! Don't come here, horrible service…read moreexperience...Update. I've owned this car for 5 months, it's been great! But the customer service after purchasing this vehicle has been horrendous. 2 weeks after purchasing I found water in the taillights. They fixed this issue by replacing the outside taillights, when I asked for the inside ones to be replaced as well since they had just as much water in them they never did. Then a piece of chrome trim was falling off that I didn't notice, they fixed it (without asking), then I had a terrible wind noise from the driver door, they bent the chrome in multiple places on the edge of the door leaving noticeable creases, and I am still having this wind noise. Now since the day I bought this THIRTY THOUSAND DOLLAR car, literally on the test drive there was some sort of rattling sound that I thought was an unbalanced tire, as it didn't make the sound again for about a week after purchase. I've been bringing this car in MULTIPLE TIMES PER MONTH, and EVERY TIME I come in there to try and figure out this issue I get the run around. "It could be a hood latch" "it could be a hood hinges" "every other car makes the same sound" "bring it to our certified body shop, we can't diagnose it" "bring it to a different dealership we can't figure out the issue"(after they looked at it for quite literally 20 minutes) "this sound is normal on ford escapes" NO ITS NOT!!!!! THIS CAR DOES NOT FEEL SAFE TO DRIVE ABOVE 60 MPH, IT SOUNDS LIKE AN AIRPLANE!!! I PURCHASED THIS CAR CERTIFIED PRE OWNED WITH THE SUPPOSED 170 POINT INSPECTION AND WARRANTY AND 100 PERCENT CLEAN TITLE WITH 14000 MILES!! How did I catch all of this within the first 3 weeks of owning it If there was a 170 point inspection done?? 5 months later and this car feels like it's going to fall apart at 60 miles per hour and above and they won't do a single thing about it. I've called MULTIPLE TIMES in the last 2 weeks and left messages, DURING BUSINESS HOURS, before 10 am, and have not received a call back. They said a month and a half ago they were ordering parts to fix this issue and they would be in within a week. None of these parts are causes of this KNOWN issue with this vehicle. And NONE of these parts have showed up yet, and I have no word on when these parts will be in. I have sent them multiple technical service bulletins and every time I send them they seem to be ignored and I'm always told they "can't find the technical service bulletin" when I send them full page documents with reference numbers, dates, and any other information they need to know, just because I purchased a car from a dealership with a warranty doesn't mean I don't know what I'm talking about, and I suggest if you want to keep a customers business, then you take their concerns seriously. My business will be taken elsewhere SOMETHING ISNT RIGHT, if I'M CATCHING ALL OF THESE ISSUES WITHIN DAYS OF PURCHASE, excellent sales experience, would not recommend coming here for anything else.

I had a great experience at this Firestone location. I came in to get 4 new tires and a balancing…read more The process was very straightforward--the day prior I checked the Firestone website if they had the specific tires matching my car in stock, then I scheduled an appointment, and then the center was ready to get to work when I arrived. I really appreciated the timeliness since I have experienced other tire centers where the work may not start for another 30min-1hr after showing up for your appointment. The work was also completed on time, and there was no pushiness for other services. Overall really great value for getting all 4 tires done! The location is near a large strip mall with many restaurants to kill the time. There is also a small waiting area with tables in the location. I really enjoyed my visit and definitely recommend coming here!

I had to get my car towed to this location and they told me my rear brakes needed to be replaced…read moreand were down to 2-3mm. I had just had my car in at a different shop and they were in the green at 9mm. I then took it to another shop the next day and the rear brakes were at 9mm still. I definitely felt like because I was a woman they were trying to take advantage of me and I would not recommend taking your car here at all.

I just purchased a 2023 Kia Sportage and my service was great. I worked with Jeff and he was great…read moreabout answering my questions and always got back to me if I left a voicemail. I had originally ordered a different trim line and it was potentially going to take a long time to come in. They ended up having a higher trim on the docket to come in and I was able to put my name down without losing my order in case I didn't like it. I also had a grey experience with my financing. I am in love with my new Sportage and I'm actually so happy it worked out this way because I think I'm happier with what I got than what I may have been with the lower trim I ordered. Thanks for your help Jeff, and Tom Kadlec Kia team. I had a great experience!

I went to Tom Kadlec last year for a used car when mine finally died. They didn't really offer much…read morein the way of price negotiation. Out of desperation to get a vehicle in time to go and help take care of an aging mother two states away, I accepted. It lasted maybe one or two days before the check engine light came on. Come to find out despite their inspection they missed something and the car was a total wash. They arranged another one for me and that didn't last long either. This is after I had to pay for a independent inspection, a lawyer to babysit them when they put a lien on the title when I already paid the entire balance out-of-pocket, and even Lyfts to get back and forth to the dealership. This was around the time they were moving away from Frontage Road to a new facility consisting of two dealerships and a large automotive garage. They never even offered a courtesy ride when this is no problem with any other garage in Rochester. What hurts the most about this is I trusted them. When I first got to Rochester, I took my car to Tom Kadlec Honda all the time and never had an issue with price or service. When I sold them a car I didn't need anymore, there was zero negotiation. Now, during a time of great stress, I had to go through the worst car purchasing experience of my life and now I'm five figures in debt over two garbage vehicles. I don't know what happened to them as a business, but I will never be going back here.

Drew and All City Car Cleaning are your go to for any and all car cleaning needs. My wife and I…read moremoved from CA to MN about a month ago with our dog and cat in the car. Cat of course urinated in the car and it is all I could smell. Drew came by the house and picked up my car, took it back to his facility and worked his magic for about two hours removing the smell entirely from my car! Pick up and drop off service!! You can't beat it. Make sure to tip well, he deserves it.

From the owner: We are a car detailing service located in Rochester, MN. Created by 2 high school students, All…read moreCity Car Cleaning is your one-stop shop for premier auto washing and detailing services. We provide a wide range of superior products and services including, interior car cleaning, exterior detailing, tire and wheel cleaning, and waxing.