previously had a great experience at this office last year, which is why I felt comfortable…read morescheduling another appointment. Unfortunately, this time the experience was completely different. When I needed to cancel my appointment in advance, I was unable to reach anyone despite multiple attempts. The phone number provided in their text messages did not work, and when I found another number online, no one answered. The automated system claimed to allow voicemail, but instead disconnected the call without letting me leave a message. This level of disorganization and lack of communication is unacceptable for a healthcare provider. Patients should not be at risk of fees or penalties simply because an office is unreachable. It's disappointing to see such a decline in professionalism, especially after a positive prior visit.

Dr. Guiles and the entire team at Ethnē Health have provided truly exceptional primary care and…read morefamily medicine for me and my two teenage daughters. As a single mother who recently moved to the Atlanta area, finding a trustworthy primary care physician was one of my biggest concerns. From our very first interaction, the staff at Ethnē Health has been responsive, professional, organized, and genuinely compassionate. As a new patient, the initial appointment took about a month to schedule, which is understandable for a busy and highly regarded primary care clinic. Once I became an established patient, however, scheduling follow-up care has been quick and efficient. When I came in with concerning symptoms, what stood out immediately was that Dr. Guiles truly listened and took my concerns seriously. I have a complex medical condition, and he quickly recognized that something serious could be going on. He knew exactly which diagnostic lab tests needed to be ordered, and having lab work drawn on site made the process seamless and efficient. What impressed me most was his follow-up. Dr. Guiles personally called me with my lab results in less than 48 hours and clearly explained the next steps and treatment plan. His attentiveness, medical knowledge, and quick response very likely saved my life. Because of his quick action, I'm still here for my daughters. As a mother, that means everything to me. My daughters depend on me, and knowing that a physician took my concerns seriously and acted quickly is something I will always be deeply grateful for. As a parent, that kind of responsiveness and care provides an incredible sense of security. Dr. Guiles also coordinated a specialist referral, and thanks to his office I was able to schedule and be seen within two days. That specialist team has also been excellent and collaborative, which speaks to how well Ethnē Health supports coordinated patient care. In addition to excellent medical care for complex conditions, the practice also provides thoughtful support for ADHD evaluation and treatment, which has been incredibly helpful for our family. Having a primary care doctor who understands both physical health and ADHD care makes a huge difference for families with teenagers. It is rare to find a primary care doctor and medical clinic that combine clinical expertise with such genuine compassion. I feel incredibly fortunate to have found Dr. Guiles and the entire Ethnē Health team, and I feel confident that my family is receiving the very best care. If you are looking for a knowledgeable, responsive, and compassionate primary care physician in the Atlanta area, I wholeheartedly recommend Dr. Guiles and Ethnē Health. Services received: primary care visit, diagnostic lab testing, on-site lab work, ADHD care, specialist referral coordination, and follow-up care.

LOVE LOVE LOVE Dr. Castillo always goes out of her way to make me feel as comfortable as possible…read moreand makes sure I fully understand everything that in tests and in my results. Same with the nurses they were a great. Very friendly and make sure they treat you like a friend instead of just anther patient on their list. The receptionist on the other hand was very rude to me and other patients. Very impatient and disrespectful. Her ability to perform customer service was very poor. I watched her repeatedly demonstrate rude behavior to several patients while I was waiting. A patient was hesitant to come in due to a lunch break sign posted on the door that some one had forgotten to flip. When the patient finally said excuse and poked her head in the lobby to ask if she could come in the receptionist simply looked up and snapped, "what do you think?" The poor woman was mortified, apologized and proceeded to sign in with out a word. As a woman in customer service I can agree we have bad days but there is no reason to disrespect and talk down to others.

doctor spends 5 minutes with you don't even talk and don't even talk about a solution , no lgbtq+…read more friendly

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Dr. Ogan is a kind, caring and gentle surgeon who exudes confidence. When I had my fusion biopsy…read morewith Dr. Ogan, I didn't feel anything. Surprised, I mentioned this to one of the nurses after the procedure and she said that Dr. Ogan prides himself on his blockers. I went on to have a prostatectomy with Dr. Ogan. He utilizes the da Vinci Surgical Robot and has a tremendous amount of experience with it. The surgery went flawlessly and I was up and walking later that same day. When he came to check on me, he was kind and compassionate. I would highly recommend Dr. Ogan to anyone, especially if you are considering a prostatectomy.

I absolutely love my Primary Dr Holly Corley and her assistant Ong. I've been seeing Dr Corley for…read morealmost 10 years and I am thankful she listens, she cares and has helped me navigate some very difficult and frustrating health issues and concerns over the years. Ong is quick and efficient in getting the details so she can keep Dr C on schedule and she also shows care and concern when necessary but is professional and thorough. Thank You to NGPG for having such caring and wonderful staff/medical doctors and assistants. The lab team and front office are always ready to go and get you in quick and out which is really great when you're not feeling so great as well.