Great service and one of the only places around that can squeeze in a same day service. They also…read morebeat a lot of other cleaners with their pricing.

This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

I absolutely recommend! Their crew are very good. Dealing with Jay and Chase is outstanding. I…read morehave never ever worked with a contractor that pride themselves on providing the very best. The work they did is an envy of the neighborhood. I get so many compliments. I had shutter accents removed and they patched stucco till it perfectly matched and blended around the window. Just absolute perfection. I definitely got my money's worth.

They did an incredible job! Very fair with their prices and quick!…read more they were done in only a couple days. I will say though make sure you see a color specialist before picking your colors it's a complimentary service at Dunn Edwards. I like crystal in Ontario. Didn't know about this service until it was a little too late! But still was able to pick good colors just in time. Thanks guys!! You were awesome!

Excellent carpet cleaning and patch repair service. Alex was professional, responsive, and arrived…read moreexactly on time. He explained the process clearly and answered all of my questions, which really shows his commitment to customer service. The results were outstanding - the carpet looks like new, and the patch blends so well that it's almost impossible to notice the repair. Pricing was very fair for the quality of work. Highly recommend his services.

Alex and his team were efficient, friendly and professional. They did a great job getting rid of…read morethe rolling and staining in the carpet. They explained their process and showed us the various steps that it takes to accomplish the cleaning and repair. We were thoroughly impressed by the service we received. Not only did they exceed our expectations but the price was also highly competitive. Highest of recommendations!

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

Thank you!!! My husband spilled chipotle salsa on a silk Tommy Bahama shirt. It was bad- real bad-…read moreI went home and sprayed it with Shout which meant I had to rinse it, got it wet and left water stains ! I think I may have made it worse! 2 days went by and I forgot to take it to the cleaners! I drove over to Ontario Cleaners and David said he would try his best but couldn't guarantee an outcome! 2 days later I picked it up and to my surprise YES!!! It looks brand new!! Thank you David! Appreciate your help!