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    Mediterranean Designs

    3.0 (2 reviews)
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    Carpet One Floor & Home

    Carpet One Floor & Home

    (2 reviews)

    Beaches

    Installation Trauma…read more I was extremely disappointed by the service provided by Carpet One Floor and Home located in Jacksonville Beach. First, the installers were more than one hour late. Second, the lead installer wanted me to sign the completed work order before the work was completed. The door was not hung, the furniture was returned, and I had not inspected the installation. After calling the salesperson, the installers begrudgingly hung the door and returned the furniture. The lead installer stated, "I've done my good deed for the day." I was confused because my installation included furniture removal. After the installers left, I noticed dirty handprints left on my doors which I had to clean. Thirdly, upon their arrival I asked the installers to wear a mask. I could overhear one installer say "Are we still doing that?" Fourth, when I tried to vacuum the rug it was extremely difficult to push my vacuum over the carpet and the vacuum basket was full of carpet shedding. When I called the sales person she indicated that was normal. When I read the warranty pamphlet I found that this carpet required a specific vacuum due to its soft strands. A regular vacuum could damage the strands. Finally, the manager left a voice message apologizing for being late, failing to address the behavior of the installers. When I phoned the sales manager to discuss this matter and my experience, he never returned my phone call.

    Travis was awesome when I called and when I got to the store he had everything ready for me to…read morereview, set a quick appointment to come to the house and measure, order and get installed. Classy Sales Guy and an awesome experience with this store!

    Mediterranean Designs - buildingsupplies - Updated September 2026

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