Just bought a brand new CRV at Vester- what a great experience. No pressure and no nonsense. They were very accommodating and even let me switch out what we're planning to buy the next day. I'm glad made the short drive to Wilson from the Raleigh area it was well worth it. Quentin, our sales rep, was very helpful and treated us well. He actually was over at Toyota and helped us look at the new RAV4, but when we talked about the CRV he said let's go take a look at one. Nice benefit of them having multiple manufacturers in the same area. He was awesome and it was just like hanging out and looking at cars with your friends or neighbors. Also, shout out to Brayson the sales manager. He was also very nice and at no point did I feel like there was any pressure or tension. It was more of a situation where it felt like everyone was there to facilitate and not just trying to extra money. Everyone there I talked to was personable and friendly. Great experience and plan to go there for our future purchases. read more

My salesman Ben was great, he brought the car out to my house (an hour away) from me to test drive and appraise my trade-in...We made a deal, he brought the car back washed and filled up...but he left without giving me any paperwork and I can't get anyone in finance on the phone to call me back. read more

The salesman I worked with was really nice and straightforward, but unfortunately the management will lie to get you all the way out to Wilson so the vehicles I was interested in weren't available at the prices I inquired about. read more

Their web site indicated that they had a Honda CR-V available for sale. I contacted them via phone to confirm that it was still available and asked for an out the door price quote. I was told that it was in fact in house and was available. The salesperson told me the manager would have to provide the price and she would transfer me. I left A message on voicemail, no call back. An hour later I called again and spoke to Sandra and she assured me the SUV was available and that I should schedule a test drive. I explained that I was an hour and a half away But if it was on the lot we would make the drive. I again asked for a quote and she said my quote would be available within a half hour. My husband and I drove to see the SUV on the way we checked my email for the quote which never came. When we got there we learned not only had the SUV not arrived from the factory but it was already sold to someone else. We asked to speak to the manager, we could see him at his desk, but he would even get up to talk to us. AVOID THIS PLACE they are liars and do not care about their customers. I feel sorry for the people who actually buy a vehicle there. Wish I would have read others reviews first. read more

The only thing I can say is do NOT buy a used car from this dealership. It hasn't even been 20 days since I've driven off of the lot and the check engine light has come on, and it's not because of the gas cap. I was hung up on twice and told that for a simple diagnosis of the problem, I'll have to pay $70 dollars out of pocket, regardless of the warranty. 0/10. read more

Bait and Switch! To accommodate our growing family, my wife and I decided that it is finally time to get a minivan and we picked the Honda Odyssey. One of the main reasons we wanted the Honda over other brands was their reliability and the fantastic Honda Care coverage. We searched dealerships, pricing out different options, and finally settled on Vester Honda. The salesman was nice and helpful, but then we went in to work with the finance person. Once we reviewed and finalizing the loan numbers, he immediately started to sell us on Honda Care services. He shared there was a big competition between dealerships and he was trying to win a trip for his family. As the conversation went on, it started to feel rather pushy. But, I wanted the coverage, so we included it in the deal. This week I took my car to a Honda dealership in Raleigh to have the oil changed and tires rotated. To my surprise there was a balance due when I got ready to check out; $110 for services that should be covered. I told the technician that I had Honda Care and it should be covered, but she said, "no, you do not have Honda Care." I immediately called Vester Honda. They told me that I have "Honda Care through Fidelity." Fidelity is a third-party company not affiliated with Honda at all and it has a bad reputation online. At this point I was furious because I was sold on Honda Care, but was signed up for Fidelity. At no time during my conversation with the finance person did he share that the product was Fidelity and not Honda Care. This is a BAIT and SWITCH!!! To top it all off, the Honda dealership in Raleigh doesn't accept Fidelity and I was referred to a Toyota dealership for my future service. This is unacceptable, I own a Honda, not a Toyota. When I called the dealer back and requested a refund for the Fidelity warranty, that I had no idea I was getting, he told me that I could not get a refund. The warranty would have to be turned in and the cost of the warranty would be taken off the back end of my loan. I told him that I wanted a check for the amount of the warranty so that I could call Honda directly and pay for Honda Care like I was supposed to get in the first place. Of course he said he could not do that. Unfortunately, this is not the only issue I've had with this dealer. We also recently discovered that, after several months of ownership, the car was never registered with the DMV. This is something that the dealer is supposed to take care of at the time of sale but it never happened so the car in my driveway is currently not registered. I have no idea yet what implications this will have, but it may involve fines with the DMV and potentially court costs if not corrected. This is inexcusable. I cannot recommend this dealer to anyone. Even if they have a lower price on the car, it is not worth the savings when in the end you can't trust them. read more

This place is a total joke. AVOID. Salesman are extremely rude and trying to ask questions or negotiate price is a complete waste of time. The managers are completely unprofessional, the receptionist act like your phone call is bothering them, title manager is a joke to work with and the list goes on. And- if you ever need something from them after you purchase a vehicle, forget it!!!! They wipe their hands clean of you as soon as you walk out. This dealership is after your pockets, not your actual needs and interests. Bunch of entitled individuals. read more

My experience with this dealership was a nightmare. I was treated like trash and was disrespected by the top manager. I didn't receive the same respect. Also, while talking to the manager he cut me off addressing his son right in the middle of me talking. Plus, he walked off like a ghost leaving me hanging. He never once said thank you or sorry for your inconvenience. I was in shock with this managers disgusting behavior. I have it recorded as well on video. I always cover my grounds when dealing with expensive experiences. It's sad when the sells associates has more mannerisms than the manager. I will also send this video and complaint to corporate Jeff Conrad. I've already spoke to the customer service specialist the same day after leaving Hester Honda. I've never been treated like this purchasing a vehicle. Hopefully, one day they will treat others as they would like to be treated. read more

So far..not good... My 18 YO son bought a 2009 Camry for $6000 on 4/19/18. He put 1000 miles on it.. Engine burned off all of the oil and then seized.. Needs a new engine. Left a few messages with their managers.. crickets so far. Hopefully HV Honda will step up and make this right. read more

These guys are awesome! I bought a car there which was a great experience. The salesman ( sorry, I forget his name, it was a year ago) was very nice, listened to what I wanted, didn't try to sell me something more expensive and is a dog lover. It was one of the best car buying experiences I've had. I take my cars there regularly for service and maintenance. The service people are always polite and willing to answer any questions. I've never had an issue with them finding a problem with my cars, even if my description of the problem isn't very good. They are quick, I've never been there more than 2 hours and that was for some major work being done. Hubert Vester Honda is the best!! read more

When I purchased my car they messed up my financing and over charged me so to make up for it they gave me free oil changes and tire rotations as they claimed they could not change the paperwork due to it already gone through financing. I have several time tried getting oil changes and it takes over a week to be able to schedule an appointment. When I have gotten an oil change through them it takes over two hour sometimes three even with an appointment. Two times I have been sent over to Hubert Vester Chevrolet as Honda did not have time to fix my car. Ever since the airbag recall was announced I have called to check on the recall and told there was no recall on my car. I just got a notice in the mail from Honda Automobile division of CA after being out of town for several weeks stating there is a recall on my airbag. I then called Hubert Vester Honda about this and asked why I keep getting told there was no recall on my airbags only to be told it has only been about 2 weeks the recall has been in effect when it was actually posted 5/23/16 ( 47 days). He then stated that he can order the part and get it repaired in about a week. Why are these parts not in stock? I would not recommend this dealership to anyone as the whole crowd is slack at best. read more