No longer in business. The company that bought them out is located in Frederick MD and the associates were rude when I called to inquire about CPAP machines. read more

I reviewed Medoville over 2 years ago and rated it poorly due to a bad experience. Since that experience I have had nothing but excellent service by all staff and therapist. The list of outstanding examples of great customer service are too numerous to mention here; but there are not enough words to express my happiness with Medoville. Gregg read more

I was referred by my insurance company to Medoville Medical Supply. I had RX for compression socks. Then from not having them in stock to saying my RX was not correct and them giving me the runaround for two weeks I finally got my socks. I went in to p/u socks which seemed to take longer than normal to get the socks give them to me and be on my way. Instead after what was about 20 minutes of looking in a small cabinet she decides she has the correct socks. After all that I just wanted to get my socks and go. Anyway long story short I get home and the socks are for a woman and it says no return no exchange all sales final. So buyer beware check everything before you leave if you do business with them! read more

Not an adequate selection of compression insurance socks nice staff but a very dated atmosphere did not feel comfortable

Medoville is great. I always have a great experience every time I go to this Medical Supply Store. The staff are very professional, polite, courteous and are gracious to customers. The store is always clean and organized. The staff are very supportive to customers with visible and invisible health conditions. read more

Looking for a great medical supply company, Medoville Medical Supply is you Place. They are friendly, professional and will help you understand your medical supplies. Try them for your next medical supplies. read more

I go to Medoville because I have no choice because of my insurance. If I could I would go somewhere else. They don't seem to be particularly concerned with customer service. Their limited hours are my primary issue. I am a contractor with the government and my time card has to have a minimum of 8 hours a day. I work 40 miles from Frederick and even when I sacrifice vacation time sometimes I just can't make it by 4:30. I was there at 4:32 and no one responded. read more

I love the staff there. Rebecca was kind and Friendly over the phone and really broke down the cost for the cpap supplies my dad needed.

The staff seem miserable every time I'm forced to go there since they can't ever get an online order correct. I wish my insurance would let me go somewhere else. read more

Horribly managed by owners from lack of medical knowledge!!!! Employees are VERY expendable! Staff is expected to self train as customers needing supplies are coming and going throughout the day with no time to perfect their skills for this trade. It's not the lack of understanding the individual employees possess, its the don't give a F about anyone but ourselves attitude the choice 2 owners have. I will say there is one of the 3 that is knowledgeable ( the husband )but unfortunately he runs another business and is unavailable to see how the business is failing. Order online or take the extra time to find another supply company. It will be worth it. read more

Since beginning with this company I have had nothing but ISSUES. My experience has been an absolute nightmare. I started up with a CPAP machine and supplies last August. I was told my pt responsibility after insurance was $596.00 which I paid that day. The invoice the Assistant Mgr gave me only reflected a charge of about $150. She explained they were "switching over to a new billing system" and the charges I saw were not correct in their system". She said I was set up for automated shipment of supplies to begin the following month. She said I would be sent an invoice and billed "a nominal fee" for those supplies. Some supplies I should get monthly, some quarterly. After several months and MANY, MANY phone calls to several different employess I still did not have anything sent to me. Again it was explained they were using a new system. Each time I would have to explain to someone i never got supplies I needed, etc I would have to speak with a new employee because the turnover rate there was outrageous. I was always put on hold for a long period of time, then repeatedly told over and over that my account "was so screwed up". This went on and on until I finally had enough and ended service with them in February. Just yesterday I get a bill from them dated last August, my initial day of set up for ANOTHER $265. I already paid $596 that day. I call my insurance company who informed me that Medoville has been billing them monthly for supplies. I never ONCE received a bill or invoice of these charges from Medoville and I most definitely never received supplies from them. After an hour long investigation with the insurance company, they informed me the most I should have paid out of pocket was $313 on the initial day. I was only sent 2 items from them after I made multiple calls each month. I also made a $27.32 payment just to get the item I needed in February. My insurance company said they can not find anywhere in their system why I should have been charged these random amounts and I should in fact be entitled to a refund. After another 45 minute phone call to their billing Rep I was told my account was so screwed up and she couldnt even understand charges she was seeing. She told me the owner would have to contact me the following morning. The owner identified himself as Sal, but the BBB lists the ower as Mrs. Siham Bensalah, and Ms. Asia Nguyen, Business Development. He begins by telling me this is my bill that I have to pay and that my insurance company shouldnt tell me I dont have to pay their bill. This man was ABSOLUTELY CLUELESS. He knew nothing of my ENTIRE situation there and he could not explain the charges to me. He just kept trying to give me canned answers like "it's your responsibility to pay". I could no longer continue to try to speak with this person and I hung up. I am in the process of filing with the BBB, as well as opening a case with the state of MD for insurance fraud. I now go to Equipped For Life and have not had a single issue. PS...Medoville continues to try and bill my insurance for supplies, even though I haven't been with them since February. My insurance has not paid their claims, since they have already received notification from Equipped For Life to begin with them. BEWARE OF THIS "COMPANY"....SOMETHING IS NOT RIGHT read more