I had a positive experience. All calls were answered in a timely manner and by a real person not a machine. Of the companies I called this was the only one that actually bothered to take measurements of my deck before giving me an estimate. And it was done by the owner himself. I received an itemized estimate quickly. And knew exactly what was included. They were easy to reach if I had any questions, and any concerns I had were addressed right away. I felt that everyone did their best to ensure a positive experience. I would definitely call them again. Love my new deck! read more

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In our experience, waterproofing a deck in San Diego can initially appear successful because of our generally mild weather. In our case, however, two unusually heavy storms revealed serious problems with Medrano's work. After a lengthy dispute-resolution process involving Medrano's attorney, while we represented ourselves, Medrano ultimately agreed to remove and replace both of our decks at no fault of theirs, and at no cost to us. It was established that the original installation did not meet the required fire-rating specifications and had several defects, including missing fire blocking, water intrusion, and a drain pipe that was not connected -- despite many emails from Medrano stating that the installation met the manufacturer's specifications. The manufacturer had to step in and agree it didn't meet their standard, therefore would not be covered under their warranty. The manufacturer was amazingly supportive throughout this entire process, and their product is among the best in the industry. The second installation was a vast improvement, but it still had deficiencies. Medrano again disputed that every issue was a deficiency. The California State License Board became involved and formally cited Medrano for failure to build to industry standards. That citation is a matter of public record. Medrano stated by email that it would perform no more additional work, and left their bonding company and insurance company having to ensure completion and pay for damages caused to the unit below. I would also caution customers to be very careful with change orders. In our case, Medrano attempted to require us to agree to all change orders, including things such as internal painting, before they would complete any of the change-order work. These communications are documented in writing. Also note that fire-rated decking requires fire blocking, not structural blocking, or the use of tongue-and-groove plywood. Based on our experience, we would not recommend Medrano for deck waterproofing work. In our experience, Medrano's most troubling issue was not the defective work but the repeated refusal to take responsibility for it until outside pressure became necessary. If they respond to this review, I would encourage readers to compare their response with the documented facts, including the CSLB citation and the written communications regarding the unresolved work. read more

I hired them because their price was the lowest. It ended up costing me about 8000 more than the highest price bidder. Once they did the demo and discovered that additional work was needed they gave me an outrageous price for additional work. When i questioned the quote the owner told the workers to walk off the job. It took me 2 days to get him on the phone. They referred to him as "the engineer" he went crazy ranting over the phone. I was stuck with a balcony all torn apart so I agreed to their terms. So it moved along very slowly with one guy showing up with no tools. I had to lend him tools and buy fasteners because he just sat there complaining and waiting for support. He was an honest hard worker but his skill level was below standard. I was dismayed by how a company with such high ratings, especially on google, could be so horrible. I kept checking to verify that the company on Market st was really the long term family company I was dealing with. I have done a lot of remodeling and repairs over the decades and have never experienced such a mismatch between reviews and actual performance. Theoretically i have a warranty but I don't trust them back on my job. I think they somehow scam good reviews read more

I own a two story Condo in Pacific Beach Ca. After the last two years of above average rain. I began to notice on my first floor water damage in my ceiling on first floor. I always had some standing water on my exterior balcony after rain. That was the cause of water leak issue, my building was never properly waterproof after it was constructed about 30yrs ago. I had Luis the owner of Medrano Co. out to give me a bid. He carefully explained what labor and materials would be required to waterproof my condo. The work required a great deal of demolition and repairs plus construction. The company employees work hard and were easy to communicate with. The balcony was water tested and is guaranteed four years.. It has not rained since completed 2 weeks ago, but I am very confident my deck is waterproof. Craig F. read more

Medrano company resurfaced and waterproofed the deck for my rental property and personal home. They had great communication from start to finish and their crew was very professional. I would definitely contract them again! read more

Pass this one by, unless you want a crappy job. I could go on and on about all the missteps and mistakes this company made, but I don't feel like wasting my time. So here are some pictures that will communicate what a crappy job this company did. Take a look - this is what I paid THOUSANDS of dollars for. It looks like they dumped over a pail of texturing on each side of my patio! (The brown spots are where the water pools and stands at all times.) When I complained, they said they never told me it would be smooth, but for ANOTHER $1500, they could come back and do that. Which begs the question of why it wasn't done right the first time. But then again, many things were not done right the first time on this project. Do yourself a favor and do NOT hire this company. read more

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I'm updating a previous review from a few years ago. It turns out the fact they did the work so quickly is either that they didn't really do anything to fix my problem, or the work was so shoddily done that it didn't last past the 1 year warranty. We had (still have) a problem where our garage leaks/floods after a decent amount of rain - enough to soak the ground completely. Even though we were questioning them about the work while they were doing it, they swore it would fix the issue. And for 2 years while we didn't have any rain, it didn't leak. This year, with the significant amount of rain, the flooding returned, but since we were past the 1 year mark, they won't come make it right, so I would definitely avoid using these guys.... read more

Medrano Company did beautiful work resurfacing and resealing two coated rooftop decks and carrying out some associated interior drywall fixing. One of the deck projects entailed substantial repair work as well. All done on time and for less money than we had expected. Highest recommendation. read more

Medrano - Waterproofing Near Me - San Diego, California

This company did a great job on fixing and restoring the stucco on my upstairs balcony and the entire front side of my house. Their work was timely, excellent, and the workers were very professional. I would definitely contact them in the future when we need additional work completed. You won't go wrong with this company. read more

We had a bad leak into our condo on Coronado from the Deck. I called at least 20 deck companies but given last winter's rain they were all so busy that very few even called me back. Steve from Medrano rang me back right away. Although they were busy (as everyone was), which meant I had to wait a week or so to get him scheduled to assess my deck, I appreciated that he called me right back initially and told me the situation. This set a great precedent regarding communication which Steve continued to meet throughout our work...his communication to us was fantastic! We always felt well informed! Medrano was very attentive to and focused on the proper diagnosis for our Deck leak. They ran multiple water tests to make sure they only replaced that portion of the Deck that had failed and was directly causing the leak. This literally saved me many thousands of dollars compared to the cost of a full deck replacement. I really feel like I got outstanding value for the cost that I paid. And the new Deck looks really great too! My wife really liked the pattern they put down at the end of the job! The team at Medrano worked very hard every day. And just as important, they showed up on time and on the days they said they would. This showed that they valued our time as well as their own. Medrano was recommended to me by my Plumber and one other service provider we use regularly and I feel very fortunate to have gotten their name. These days, where its sometimes hard to find good help, Medrano took outstanding care of our situation! They took a very difficult and stressful situation and made it far easier for us to navigate thru. We are truly lucky to have found these guys! Finally, once the work was finished they delivered the Release of Lien at the time of final payment. So, again, a hassle-free effort on their part... I would recommend them to all my friends and neighbors without any reservations! read more

We highly recommend Medrano Co. The exterior of our house was peeling do to improper installation of a Texcoat material. Our house was an incredible challenge and many companies did not have a viable solution that would allow us to restucco. Steve worked with us to find that solution. Water or sand blasting would not take all the old exterior coating off without severely damaging the walls. Steve's crew used grinders to remove the old surface to allow for a complete new stucco application. They worked for days until the surface was properly cleared of the old Texcoat. Before we hired Steve's company, we thought we might have to have someone take the exterior off down to the studs. We were so grateful that his company was able to solve our problem without doing that. We also hired them to paint the house trim. Thank you to Medrano Co. for helping us finally resurface our house. read more

I had Medrano Co re do a balcony roof on my home. I had a number of contractors come out to estimate the job and a lot of really bad advice. But when Steve came out, he knew what to do and how to get it done. His quote was reasonable, his workers were professional, and completion was on time as promised. Every day, when his workers left my home, the work area was clean and organized. They showed up when they said they would and worked during reasonable business hours. Before hiring I checked Medrano. They are insured and licensed current and in good standing. Top quality work at reasonable price done on time and on budget. Would highly recommend. read more

We called Medrano Co. to re-do the roof deck on our custom home, explaining that we had just a window of a couple of months to have the project done since we travel on international business. After a couple of phone calls to set up the estimate, Steve came out to view the project. It took over a week before we finally got the estimate and when we followed up with 2 emails (asking why some items we had discussed were not included), we never heard back! We ended up working with Deck Coating Specialists. The lack of communication from Medrano did not inspire much consumer confidence for us. read more