Thank you for making my experience such a positive one. I was in and out in under an hour, with everything handled efficiently and professionally. Tests were run promptly, the facility was clean and well organized, and prescriptions were sent quickly with no issues. Efficient, respectful of your time, and well executed from start to finish read more

I was feeling rough a few weeks ago and was pretty certain I had a sinus infection, but wouldn't be able to see my doctor until almost a week later. It was a Sunday afternoon and my husband and I went to this clinic. We did not have an appointment. We were walk-ins. The clinic is Bright and well maintained, and the front desk staff and waiting room was very welcoming. We were greeted immediately upon entering and assisted in signing in. Just sign in and paperwork process is done digitally, which is very convenient. The tech that did my triage, Tyler, was very polite and professional, but also very personable. Although I did have to wait a while once I was taken back into the exam room, it was understandable, considering we were walk-ins and it was a weekend. I had a PA, a student nurse, and a nurse practitioner that all assisted me. The nurse practitioner quickly determined I had a sinus infection and wrote me a script for antibiotics. The visit went smoothly and I received the care and medication. I was hoping for. So, I'm very happy Although I did not need any of the other services they provide, it's a very well appointed clinic with the availability to do virtual screenings and such with providers that are not in the actual building. So, it is a great resource! read more

2.5 hours is too long to wait for a flu test result. I arrived at 3:00. They had swabbed me for flu by 3:15. There was only one other person in the waiting room. It was 5:30 before they told me the test result, and that only happened after I begged someone to let me leave. It doesn't take 2.5 hours to read a flu test swab and tell me what it says. I will avoid this place in the future and go back to Patient First where they are efficient. read more

Registration had to be done on your own phone including scanning your insurance card and drivers license. All of this is done while two women sat in registration having personal conversations. The post office guy even walked in and they chatted a long while as well. The online registration was not user friendly as a very common insurance carrier was not listed. I had to ask the ladies for help and she proceeded to tell me to select a different insurance and she would correct it on her end. If that's the case, why didn't she expedite the registration process? It took us ten minutes to complete for highly tech savvy people. I can't believe that you would make the elderly go through this process. It has been an hour since we arrived and we are still waiting on the Dr even though there was only three cars in the parking lot. Do NOT come to this urgent care. read more

I have been here several times (5) in the past 18 months. They have always been very professional and thorough. I have never had to wait more than 15 minutes. What I have learned though, is it is well worth the effort to download their app, make an appointment if possible, and complete all the registration paperwork beforehand. If you don't, they make you do it anyway when you check in and it just takes longer. read more

Well I showed up for a walk-in at 10:30, expected it to take a long time. The front desk lady had clearly woken up in the wrong side of the bed, as rude as can be. First thing they do is make you pay for the visit without telling you the wait will be 4 hours. I have now ate breakfast, lunch, and possibly dinner from the McDonalds next door. After 1.5 hours of waiting I got called back to a patient room where I am still convinced they forgot about me. I waited in the waiting room 2.0 for another 1.5 hours just for the doctor to come in and tell me that "it's too early to tell" if I have anything, as I have a 100 degree fever... You can't make this up. I'd recommend going ANY where else, you will have better results looking up your symptoms online. read more

took absolutely forever,appointment was at 9 am and didn't leave until 10:30 i am of age to go to doctors by myself and they refused to give me my results very disappointed with the service and was suprised with how rude their employee were read more

Do not go here. Please don't do it. I had an appt at 9:20 today. I am still here waiting 2 hours later. I could be dead in the back dark room and nobody would know. read more

Front office staff was very nice. Nurse was a robot. I waited in a dr cubicle for one hour 45 minutes. Then I said enough. I'm going outside to remove the urgent from your sign. They couldn't have cared less read more

**Will not be back. There are better clinics in Annapolis** Pros. * Excellent treatment by the nurse and PA I saw. Cons. * Reception was extremely unprofessional and couldn't seem to care less. Took me an hour and a half to be seen, and there was one other person in the waiting area * Had labs conducted and was told by the PA that it would take 3-5 business days and I would receive a phone call. (No call received) On the 5th day I called THEM (had yo call TWICE to finally speak to someone) only to find out the labs had still not been received. Piss poor follow through on their part. I'm sure their billing department is much more thorough about receiving payments... read more

if I could give zero stars I would. I came in for a X-ray since I fell and staff where unhelpful I needed a wheelchair since I wouldn't put any weight on my leg and the nurse was rude and complained about the fact I needed help getting on the exam table. everyone was very unprofessional no one actually talked to me they went into another room and came back with a knee brace after leaving me alone for 30 minute. everyone was very condescending and made me feel even worse about the fact I have mobility issues I will never be returning read more

We have been there quiet a few times as we have two small children that always seem to be sick on the weekend when our doctor is not in the office. Now you must understand we are a military family and don't have too many options for outside care unless we want to pay for it. On one occasion we called and made an appointment before leaving the house. The appointment was for three hours later which worked for us. We were going for pink eye. When we got there you have to fill out a long form each time on a silly tablet that they never seem to have enough pens for and then you still wait about 45 minutes to get a room. Once you are in a room we have waited up to an hour and a half for service. It seems they never have enough doctors staffed but know they can get away with it if all their military patients are going to have to go this route if they want to be seen after hours. It's a pain. Not sure why Tricare got hooked up with these crooks. So once in the room there are TVs everywhere that makes the wait more comfortable but there is only so much you can do with a toddler and a baby. So it's not a happy experience any time we have to go there. The doctor we saw did find an ear infection and even let my husband check it out. So that was good. They faxed our Rx into the pharmacy but when we got to he pharmacy it never was sent and we had to wait another hour here... thanks a lot. The next time we went we were again referred by Tricare and my baby boy had eye infection and turned out he also had ear infections. But we waited the same amount of time. It's a bit silly how long they make you wait. They might as well put in a playground if they want to have their customers be ok with having to wait forever with small sick children. They take walk ins but you will have to wait a long time. And they never did offer to fill the prescription there as did one other Yelper. And we also found the front desk personnel to be not so friendly and snooty. read more

Long wait the person at front desk was condescending and rude after being there for an hour asked if it was better to come back later she said it will be an hour and a half no matter what I did. And she didn't even start my paperwork yet I left and will not return and let everyone I know not to go here. read more

Showed up for a 3:00pm appointment and was told there was a an hour wait. No problem I said I could run some errands. Another worker came to the front and said more like 30 minutes. No problem. Back in 30 minutes. Sat for another hour. WTF? Does anyone have any concept of appointment and time? read more

45 minute wait for a flu shot. Scheduled me when the nurse administrating vaccines wasn't in. Left after 45 mins and they called to try and charge me for a no-show. Like most other medical facilities, the doctors are fine, the schedulers and receptionists are atrocious. read more

If you go here, beware!!!! There is no way to get in touch with ANYONE after you leave. If you call the only number they have, you will be sent down a long tunnel of automated telephone trickery. If you get to speak with anyone at all, you are very lucky. I spent several hours over the course of weeks trying to get test results and also trying to clear up an outstanding bill from 2015. The person at the desk took cash for my copay and stole it. I straightened it out in 2015 and now I am being billed again after they already told me they were aware an employee was stealing copays. Now, I cannot speak with anyone in billing!! This place is a disaster. Go elsewhere!!!!! read more

MARGARET EICHER is who provided me with care a few days ago and she made it such an awful experience. She made me feel uncomfortable while there and it's still bothering me so I decided to write a review. If you have to see her I recommend you ask for another one of their providers. She made me feel like I was completely wasting her time. I went there for a problem causing me to undress and she was so mean I felt so violated while being in the room with her unclothed. It was so bad that she did not even say goodbye to me she left the room so fast. I sat there and someone came into to clean the room and asked if I was ok. I said I was ok and that's when she preceded to tell me the that EICHER was not coming back and that I could leave. I wish I could give zero stars. I ran home and even told my mom about it. Extremely disheartening. read more

If I could give a zero I would. I have an appointment at 1:20 got there at 1 o'clock to fill out my paperwork got taken back pretty soon after waited an hour for the PA Selamawit Getachew. She was in the room for about a minute and a half. I told her my throat ears were hurting And that it's been about five days. She literally shined a light at my ear. Disn't even look in them, when she went to go listen to my breathing with the stethoscope, she didn't even put it on me. It just hovered over my back so there's no way she was able to listen so then she came to the conclusion that I somehow have a sinus infection without examining me at all and said I'll give you an anabiotic and left out of the room and I heard her go into the next room and she never came back. read more

I tried several times to make an appointment online was never successful. The website gives little options for an answer to your concerns. With the pandemic going on you would think things would be more clear but apparently not. read more

Waited nearly an hour to be called back into a room & was told a doctor would be back shortly to see me. After waiting for another hour I left, without being seen by anyone. I had an appointment which clearly didn't mean anything. If you're looking for "urgent" care, you're better off going somewhere else read more

Service is poor at the Arundel Mills location. They schedule appointments every 15 minutes; (ridiculous). When was the last time a doctors appointment lasted less than 15 minutes? I had a 3:15 appointment and at 4:45 I was still waiting to be seen. I left and scheduled an appointment with another provider. WARNING: Enter the building at your own risk!!!!!! read more

I was in an accident on 6/4/22 and went to be seen at this urgent care. Everything was fine with the visit, except they did not have xray available. My issue with this location is on 6/6/22 I received a call from an attorneys office in reference to the accident and identified themselves as partners of the urgent care. I read all of the paperwork I signed and do not recall agreeing to have my number given to anyone and it is a violation of my privacy to share the fact that I was in an accident. I have tried to call and speak with a manager but I have just received recordings. Will never use this urgent care again and will be filing a HIPAA complaint. read more

The NP misdiagnosed my appendicitis in 2008 and called it constipation. The only reason I know that this was the diagnosis was because it was on the paperwork given to me. Also, it is beyond me how you can say it's constipation when I answered her question about "have I gone" in the affirmative. When you tell someone you haven't slept in 48 hours because of abdominal pain, a flag should have been raised (could I be pregnant, ovarian issues, stones?) Nope, I went home for another 24 hours of pain before driving myself to the ER and having my appendix removed. I, too, as Bk stated, wrote a letter about the misdiagnosis and I didn't feel that I should have to pay the $7 balance for treatment that wasn't technically received. Her lack of treatment could have killed me. Instead, I got a notice that they were reporting it to a collection agency. I would have been stoked for the gift card. At least that would have been an acknowledgment that they screwed up. On another note, I desperately went there again this past weekend. I just had very serious orthopedic surgery and was bleeding profusely from the sutures and in intense pain. I hobbled in, they asked the issue, had me fill out a long form about the issue (while I am bleeding heavily) and then told me the next available appointment was in 2 hours. I asked why I had to fill out this form explaining the issue (as urgent) after telling her the problem? She wasn't sure either. I ended up at AAMC where the ER was easy breezy in and out (much improved from previous experiences). There is no "Rightime" to go to this place unless you have a snotty screaming kid. This is their forte' and they are plentiful. If you have an actual urgent illness or injury you would be better off going, well, ANYWHERE else. read more

My appointment was at 2:20, I arrived at 2:00, it is now 3:51. I'm writing this review from a room. A nurse has taken my vitals 30 minutes ago. I continue to wait in this room. What a waste of time. I will not be returning. read more

MedStar Health - Still waiting.... - Urgent Care Near Me - Annapolis, Maryland

I have been to Nighttime- now Righttime- twice on weekends when I was sick and didn't want to wait a week to see my primary doctor. On my first visit, the wait time wasn't long, but I had bronchitis (later diagnosed by a different doctor) and was shooed away with an inhaler and told I would get better. I didn't, hence the different doctor. My second visit a year later was worse. I waited for over an hour (and I am very patient), just to be shooed away again by a condescending doctor. Like my first experience, I went to a different (much better) clinic a couple days later http://sbyimmediatecare.com/ and was diagnosed with bronchitis, a sinus infection, and an ear infection. I was put on a strong antibiotic and got better. :) Hopefully other people have a better experience with Righttime, but I will not go there again. The doctors do not act caring; in fact, they act like you need to suck it up and stop complaining. Terrible medical care. read more

Fast, friendly, professional and FAST efficient service. It's clean . We keep returning, love it. And no, we didn't have appointments, walked in both times. One was for an ortho injury . X-ray onsite great with kids! read more

Threw my back out 2 weeks ago on some black ice in our parking lot. Man, the pain was intense, I was thinking GO TO THE HOSPITAL! But no I got talked into going here instead by my mother and wife. They told it would save time and money. It literally took 1 hour and 5 minutes to finally get seen. While I am in obvious pain the so-called "doctor" looks at me and says would you like a shot? Yeah maybe a shot of Jack or Tuaca! I asked her a shot of what and how would it benefit me you haven't even examined me yet???? Then she told me never mind I am gonna write you a prescription. This is why I truly hate this "medical care" places. They want to do the least amount of work for the most amount of pay. If I didn't have insurance, this would have been $125 down the toilet. I will give props to the young African-American lady at the front desk. I had to complain that I had waited a really long time in the room and she immediately located the "doctor" and told me I would be next. She is the only reason I gave this place 3 stars, without her 1.5 maybe 2. Next time I am going to the hospital no questions asked! read more

I think the Righttime staff in Annapolis did an excellent job during a recent appt. As a fellow healthcare worker, I understand that my wait time will be prolonged if an emergency comes in and needs more attention than my less severe symptoms. I also understand that weekends are going to be much busier because Primary Care offices are closed and that if I happen to have my appt. scheduled at a time when there are a lot of walk-ins, I may inevitably have a longer wait time. People with runny noses (or who have kids with runny noses) who make an appointment for 5PM on a Friday when the parking lot is full and think they will be in/out in 20 minutes are delusional. Additionally, people that have coughs/runny noses/sore throats for "months" should not be going to an Urgent Care center in the first place! That's what your Primary Care Physicians are for! You're just making people with more severe illnesses wait longer and then everyone ultimately writes bad reviews. This being said, I think there are a few things Righttime could improve. For example, I overheard someone complaining that the people making appointments told them they could can come in for a chest x-Ray and then found out at their appt that Righttime can't actually do chest x-Rays. Additionally, although the majority of the staff was friendly, there were 1 or 2 people who could have been more professional/nice. All in all, I would return to Righttime if I need immediate help with an illness that does not require a trip to the ER. read more

The staff is very nice and seem very helpful. I suspect it's the set up of their reception area, but there is ZERO privacy at check-in. There's absolutely no recognition of HIPAA, and I know all the details of every patient here this afternoon. I thought the nasty smell was from a dirty diaper when I was here a few days ago. The stench hits you as soon as you walk in the door--and it's still here. Blech!! read more

I am sitting here with my daughter she is wheezing and coughing i think it is terrible that they only have one provider during this time of season especially when this is the time more people get sick they really need to do better an this is not the only location this has happen at recently please hire more doctors thanks read more

The check-in staff were rude to me and also confused about how to process a simple appointment that was pre-booked. I left that place without service. This was at the Rockville Pike location in Rockville, MD. read more

I'm giving Kim the person who tested me and my son and daughter 5 stars. Kim was so wonderful and caring it was like having a friend take care of me and my children. Kim put all of us there at ease. I defiantly will use them again. We went to the Rightime in California Md. Especially if I could get Kim again. read more

2/3 people I interacted with today at this facility were not wearing face masks! What the heck!

This is by far my favorite urgent care! It is fast, professional, and convenient. The front desk is always polite when I come in. There is usually not a long wait when I go in but when there is...I wait because I know the care I'm getting is worth it. The provider, whether a PA or a Dr, is always pleasant and provides me with the care I need! read more

I feel like you basically have to ask for what you want as a sick patient here or else you won't get it. Otherwise you'll walk out with nothing having wasted your time. I have gone here, like others, on weekends or off hours when I have been very ill - and my mother actually had a terrible experience here getting stitches for a cut on her leg that ended up needing further care by a wound specialist bc they did a nasty job. I went today and literally had to insist on getting a med for what I know is a sinus infection or toncillitis. Unfortunately now I want to go to my doc tomorrow again since this appt was pretty useless. We'll see what he has to say. Not gonna go here anymore. And the wait time even though it was empty today was long. read more

Pretty frustrating. Spent 30 min waiting to see someone. Told there was one patient in front of me. There were two. Asked how much longer. Told inwood be called in a few mins. 10 minutes later still waiting. Told there were two doctors in the office. I should have asked how many were working. How can things be so slow? Checkin system stinks, too. read more

We were able to get a fast appointment as walk-ins early Saturday morning. I am so glad to have a place open early to help me avoid the ER when my daughter had abdominal pain and needed to be seen promptly. The doctor on staff was very nice and helped us out effectively, and all the other staff memebers did fine and helped the visit go smoothly. The office was also reasonably comfortable and attractive. No compalints; appreciation to all involved. read more

I went to this office a couple of years ago. I had the flu, or something like it, in October and was concerned that I might have Lyme disease - I am a field biologist and had received several deer tick bites that season. The doctor was rude and condescending. I'm a small woman, and I often get talked down to by doctors, but this lady was by far the rudest one I have ever seen. She also told me that Lyme disease always has a bulls-eye rash. I, being a field biologist familiar with Lyme disease, replied that the CDC estimates 20-40% of Lyme cases have no rash, and it's probably higher since cases without a rash rarely get diagnosed. She left the room for a really long time, and finally came back to do a Lyme test, "just in case". I guess she did some research and realized I was right. But she sure didn't apologize, either for being wrong herself or for telling me that I was wrong. I was so angry that I wrote a letter to the practice complaining that I, someone with only a bachelor's degree, was more knowledgeable about basic diagnosis of a serious illness than their trained "doctor". They wrote back with a lame apology and sent a $25 gift card to California Pizza Kitchen. I'm not sure if that was a joke or an insult. How about refunding the $100 I spent on that visit? read more

Olu & Raquel were so sweet! I enjoyed my walk in visit. Everyone here was nice. Fast service and they were attentive to my concerns. I would recommend this business to anyone in Annapolis who needs a quick check read more

Will never ever go back! The doctor was nice....but that is about it. We waited for over 2 hours with 2 screaming kids just to be seen and we had an appt. Craziness!! read more