I didn't think it was possible to get worse than the in-office experience at Patient First--until…read moretheir "Customer Service" center called me this morning. Speaking with Kathy Frank only confirmed that this is a systemic issue. Instead of addressing the problem, I was met with an argumentative tone and told they "see 800 patients a day," as if that excuses poor communication. We're talking about a $130 bill--yet instead of clearly communicating with patients, their process appears to push accounts toward collections. That's not a one-off mistake. That's a broken system. If your credit rating matters to you be very careful this with provider. I'll be finding a better option for my family.

Nobody was there when we arrived, but there was no indication that they were closed. Per the online…read morehours they should have been open for several more hours. I called and was sent to voicemail, so left a voicemail. I received a text six minutes later that said only "Sorry not available. Try patient first on west st in Parole". Beyond the terse & unhelpful tone of this text, my voicemail stated explicitly that we had walked; we had no way of getting to another urgent care, especially not that far away. My main frustration is the absence of any indication that they were closed and their failure to pick up the phone, even to put me on hold.

Dr. Freedman is an excellent doctor. He formed this practice to detangle himself from the…read morehealthcare industry and yet still provide excellent healthcare service to those in need. Essentially, you pay for the healthcare you need. This is an excellent practice for people who cannot easily afford medical insurance and are shut out of our healthcare system. For myself, I enjoy the fact that The practice is personable and accessible, and I never have a difficult time getting an appointment when I needed it. I think many more people should be considering medical practices such as evolve, yet I still do not find that many. The closest analogy is somewhere like Care first, however, Care first is less of a medical practice run by one doctor and more of a mass healthcare system. Evolve is a medical practice, with an excellent doctor, competent staff, and a pay as you go approach.

Excellent service! I was referred by someone I trust. This clinic is a lifesaver for me! I am so…read morehappy I found them!

Thank you for making my experience such a positive one. I was in and out in under an hour, with…read moreeverything handled efficiently and professionally. Tests were run promptly, the facility was clean and well organized, and prescriptions were sent quickly with no issues. Efficient, respectful of your time, and well executed from start to finish

I was feeling rough a few weeks ago and was pretty certain I had a sinus infection, but wouldn't be…read moreable to see my doctor until almost a week later. It was a Sunday afternoon and my husband and I went to this clinic. We did not have an appointment. We were walk-ins. The clinic is Bright and well maintained, and the front desk staff and waiting room was very welcoming. We were greeted immediately upon entering and assisted in signing in. Just sign in and paperwork process is done digitally, which is very convenient. The tech that did my triage, Tyler, was very polite and professional, but also very personable. Although I did have to wait a while once I was taken back into the exam room, it was understandable, considering we were walk-ins and it was a weekend. I had a PA, a student nurse, and a nurse practitioner that all assisted me. The nurse practitioner quickly determined I had a sinus infection and wrote me a script for antibiotics. The visit went smoothly and I received the care and medication. I was hoping for. So, I'm very happy Although I did not need any of the other services they provide, it's a very well appointed clinic with the availability to do virtual screenings and such with providers that are not in the actual building. So, it is a great resource!

I am deeply disappointed in the way Dr. Timothy Woods and his office have handled my mother's…read morepassing. My mom died on May 5, 2026, and we have been trying for weeks to obtain her death certificate from Dr. Woods so we can take care of necessary arrangements. Despite repeated attempts to contact him and his office, there has been no response and no sense of urgency or basic compassion. During an already painful time, this lack of communication and failure to provide such an essential document has added unnecessary stress and heartache for our family. In my experience, this is not how a doctor who truly cares for patients and their families behaves, and I would urge others to keep this in mind when choosing a physician.

After waiting over a year to get a new primary care physician, I finally decided to give this…read morepractice a try because it was recommended by someone at the hospital. You are seen by physician residents that are overseen by Physicians that have been doctors for many years. When you get set up with a primary resident you might have that resident for three or four months until they move on but this is OK because these residents are top-notch. Amazing staff. Physicians and other care workers are always on time. So the office experience is fantastic.

At west street medical they offer the best care. They are the most friendly and professional…read more Could not ask for better care.

This apparently is not an Urgent Care clinic. Door was locked at 1:45 p.m. Friday afternoon. No…read morenotice no signs saying they're open later.

They were able to fit me in short notice and the NP was very nice and knowledgable! It was easy to…read moreregister online

From the owner: MinuteClinic® in ANNAPOLIS is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

What I wish more businesses did, was communicate. I made an appointment with AFC Urgent Care hours…read morein advance without conflict, was able to submit my medical requirements before arrival, and still arrive on time. My appointment was set for 4:30p & I was not seen for an hour+ without forthcoming communication of what the delay was for. I had to ask at least 3 times and their response was just "trying", yet I'm sure if I used that same reason as to why I was "trying" to be on time for my appointment but was an hour late, I'm sure I would've been charged for my absence. I don't appreciate my time being dismissed, especially without communication. But to address care quality once seated in a room, was fine. The staff in that regard was attentive and quick.

I sent the following email to AFCUrgent Care the day I was seen (December 16th) AND I have yet to…read morereceive a response. Figured I'd add the review to Yelp! "Good afternoon, I am writing to share my experience at your Edgewater, MD location today. While I was impressed by the professionalism and kindness of everyone I interacted with, I unfortunately received an incorrect initial diagnosis. I came in for an x-ray of my pinky finger and was initially told that there were no breaks or fractures. However, I later received a call from PA Ben confirming that a hairline fracture was detected after further review by the radiologist. I understand that medical errors can happen, but I believe it would have been beneficial to wait for the radiologist's report before providing a definitive diagnosis. Additionally, knowing about the hairline fracture, I would have appreciated the opportunity to have my finger wrapped as a precautionary measure. Despite this, I want to commend the staff for their overall care and attention. I hope this feedback can be used to improve future patient experiences. Thank you for your time and consideration." This was my experience in a nutshell. Needless to say, I won't be returning.

Terrible lazy doctors. They do a minimal evaluation and send you on your way. They cancel…read moreappointments or switch doctors at the last minute.

I'm not sure what the low ratings for this place are about. I've been here so many times for major…read moreback surgery and carpal tunnel. I've had numerous other appointments for testing and pre and post-op. I think the confusion is with the multiple locations and rehab centers. So the overall rating here is not accurate in my opinion. My partner is now seeing a doctor here and is very satisfied. I go to the Belcher Pavilion and the Bowie location. The Bowie location can be VERY busy but it's smaller so it looks busier. The AAMC location is very busy but it's huge - segmented into different sections for backs, legs, knees, etc... I just had my second carpal tunnel surgery last week and here from Dr. G I am typing away. My major back surgery was a success from Dr. S and I'm so happy.

The doctors and nurses here are all fantastic. When I couldn't breath due to heart valve problems,…read morea nurse went the extra mile to ensure I got an oxygen machine at home, stat. I've been seeing Dr. Reibman for over a decade; he's GREAT. Although he's retiring, I've also had great care the couple times I went for urgent help and was assigned another doctor. That's one of the BEST things about the MPCP Annapolis office - options! You can see somebody quickly, or you can do telemedicine. There's only one downside: they don't always answer the phone. BUT if you are close enough to drive, just do that - we've always had great results just going in when we had the need.

The doctors and nurses were patient oriented. The practice is very regimented and not patient…read morefriendly. My first doctor was a great clinician. When she left she recommended another doctor who was also good. I had found the truth about why she left. It was because of the office rules and regulations. I chose another doctor because the practice was very convenient. Then I was shuffled to the new doctor who was kind and helpful. I tried to schedule another appointment but the staff refused to schedule an appointment when I wanted it because of office policy. My husband was Iooking into the practice years ago when his doctor went concierge. They insisted on a meet and greet which wasn't covered by insurance.

Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

The quality of care my mother received was outstanding. She stayed for six days, and the care she…read morereceived from her nurse, Hazel, and Patient Care Tech, Stephanie, was amazing. They truly made her stay comfortable and pleasant. She raved about them and insisted that I leave a review to show how much she appreciated their kindness during her extended stay. So thank you, Stephanie and Hazel, for making her time in Room 608 such a positive experience. It means more to me than you will ever know.