I unfortunately had to let my dog go due to the condition she was in, but the veterinary team was…read morevery supportive and caring throughout the whole process and allowed me as much time with her as I wanted. Highly recommend them for anyone looking to be with your animal the whole time

This emergency room is the best there is. The open concept plan is wonderful. We were greeted at…read morethe door and our pup was immediately being treated. The transparency on everything from diagnosis, to treatment, to pricing, to wait times, etc. here is really what sets them apart. In stressful times, this place really takes a huge chunk of the stress away. Highly recommend!

Unfortunately, we had to have our sweet baby euthanized last week. He had lymphoma and took a turn…read morefor the worst so we arrived a little before midnight and he crossed the rainbow bridge at 12:15 AM. Dr Sam Seramur was his doctor and was very comforting and gave us plenty of time to be with him before and after the procedure. Brady never turned down food so when they brought in chicken, he gobbled it down and although it immediately came back up, he enjoyed that last meal. The tech who gently removed his body wrapped in blankets was so kind and it meant a lot when he said that he could tell we were good dog parents. I hope no one reading this has to ever go through this but if you do, I recommend this caring business .

I was where a pet owner never wants to be, at an emergency vet on the weekend. My dog was lethargic…read moreand refusing to eat. Everyone at the clinic was very warm and helpful. When I mentioned that my dog was cold while we were in the waiting room, a technician brought him a blanket. The vet was kind when he came to talk to me about my dog and then later his test results. The medication the vet prescribed had my dog eating later that same day, and back to his regular self in a couple days. I am very grateful to the care the staff provided Rocky and me.

I was referred to AVES by our local vet and currently have a pet being treated by the oncology team…read morethere. Dr. Stein and the team of technicians were amazing from our first appointment. Before meeting the team I was incredibly nervous and extremely worried about my pet's diagnosis but after leaving I was at ease in knowing I could trust the care we would be receiving. Dr. Stein's demeanor and knowledge was an immediate comfort and I am so happy we received the referral to AVES. thank you!

AVES is truly remarkable. From Internal Medicine and Surgery to Neurology, Emergency, ICU, and…read morenursing staff, everyone involved in Pluto's care demonstrated extraordinary skill, dedication, and compassion. Dr. Fleming's expert surgery and clear communication gave us confidence. Dr. Slead and the Internal Medicine team carefully managed Pluto's complex health needs and explained each recommendation thoughtfully. Dr. Sutton evaluating his neurology and spinal care. The entire team's kindness stood has out every step of the way. Every nurse and technician treated Pluto as if he were their own, keeping us informed and making his hospital stay comfortable. Thanks to Dr. Fleming, Dr. Slead, Dr. Sutton and the AVES staff, Pluto is recovering beautifully. We wholeheartedly recommend AVES for exceptional medical and surgical care for pets.

Our situation: My mama dog was unable to push out her last puppy…read more From start to finish there wasnt a minute where we did not receive the best, expert care. Dr. Taylor and the whole team on site were extremely knowledgeable, caring and attentive. The treatment plan (and yes cost as well for those wondering) was laid out clearly and with full explanations and then carried out efficiently and with utmost attentiveness and precision. If you are experiencing a medical emergency with your pet and are unsure where to go, this is the place. Other people came in at the time we were there getting help and they also were met with the same level of care, compassion, and attentiveness. I'm truly impressed. The level of care and this experience went beyond any expectation. They are open 24/7. I how i never have anther emergency, but i know exactly where we will go should one ever arise. Without hesitation. Thank you to the whole care team! You are all amazing.

I cannot recommend the team at VEG (Veterinary Emergency Group) enough. We had a terrifying…read moreexperience yesterday evening when we had to bring in our two-year-old Great Pyrenees mix for a major laceration. From the second we arrived, Dr. Pearson and the entire care team--Megan, Ethan, and Nicole (the CEC)--were absolutely incredible. They provided top-tier medical care for our girl, but what I appreciated most was how they handled my wife and me. We were in a total state of panic, and they stayed calm, kept us informed, and treated us with so much empathy. It's rare to find a team that can balance high-level emergency medicine with such genuine bedside manner. Dr. Pearson is a total pro, and the nursing staff made us feel like our pup was their only priority. If you're in the Austin area and find yourself in a pet emergency, this is the only place I'd trust.

Never a good thing when your dog is bleeding and in pain at 10:30 at night, but if you are in this…read moresituation you should go here.Great care provided promptly. I hope never to need emergency vet services again, but if I do I know where I am going.

Our pup had a late-night emergency after getting into the trash, and this place truly felt like a…read moresafe haven. The facility is spotless, and the staff--especially Dr. Mary Johnson and her amazing team--were friendly, caring, and thorough. Pricing was fair and similar to what we pay at our regular vet. We highly recommend this clinic and will definitely make it our go-to from now on! Thank you!

I called Heart of Texas for a 2nd opinion on my cat's weight loss, after my regular vet wanted to…read morestart him on steroid injections every few days. I spoke with Martha over the phone, and she was able to set up an appointment with an internal medicine vet for less than a week later. The waiting area is large, and there's a small space for isolating cats (in carriers, of course). This was appreciated. Once in a room, a vet tech asked thorough questions and took notes. Then our cat was whisked away for an exam by Dr. Hoh, a veterinary internal medicine specialist. Our cat was returned to the room and Dr. Hoh came in to speak with us. Her many years of experience, combined with our observations, changed the course of treatment for our cat. For the time being, we will be taking a more conservative approach and reporting back to the internist in a few weeks. As it turned out, the person I initially spoke with over the phone checked us out when we left. Martha was just as friendly and helpful in person as she was over the phone. Places like this are not cheap to visit, but given we were not in an emergency situation and the fact that a specialist was involved it was not at all unreasonable. More importantly, we were greatly relieved and are cautiously optimistic about our cat's prognosis.

Here's a cleaner, more concise version that keeps your point strong:…read more I brought my big boy in after hours for a swollen leg. The staff were pleasant, but before even examining him, they presented a treatment plan with charges for radiology, CT, and even an MRI. That raised concerns for me, especially since the injury didn't appear orthopedic. I chose to pay the exam fee and follow up with his primary vet the next morning. He was diagnosed with cellulitis and improved quickly with antibiotics. I'd use caution with after-hours clinics--reading reviews ahead of time can really make a difference.

Great staff. Very responsive team. This was the second visit for Cinnamon, our Golden Retriever…read more Great communication with all personnel involved.

We took our female chihuahua into the emergency vet as she was experiencing exasperated breathing…read more She had been diagnosed with heart failure four months ago by Central Texas Veterinary Specialty and Emergency - South (Austin & HIGHLY RECOMMEND) and placed on the following meds: Vetmedin 1.25mg tablets (1 tablet / every 12 hrs) and Furosemide 12.5mg tablets (1/2 tablet every 12 hrs.) Her primary vet has recommended and continued the same treatment. We were told by the Central Texas Vet that if this situation should arise again, provide an extra dose of the furosemide and take her to an emergency vet. The morning of the emergency, our dog refused to take her medication which prompted the visit. Upon arrival, a tech took her to the back treatment area. We were taken to a treatment room to wait for the veterinarian. When the Dr. arrived to discuss medical history, we conveyed all listed above and had the diagnosis on the phone to show him. We stated what the previous emergency vet had done when she experienced a similar situation; placed her in oxygen chamber and provided a high dosage of meds (same listed above.) He stated that she was likely in an uncontrolled chronic heart failure (CHF); however, couldn't rule out other issues. After conveying all to the Dr., we were taken back to see her prior to being asked to leave. While we were visiting with her and talking with the tech, the tech expressed that they needed to conduct x-rays and assessments. We conveyed to the tech and the Dr. that the stabilizing of her breathing should be priority prior to x-rays, especially since we had the diagnoses with same symptoms from just 4 months prior. We became frustrated when the tech asked us to leave because we were questioning the level of treatment being provided. The tech was beyond rude after we started inquiring. The oxygen chamber which they had placed Loli in did not feel like oxygen was flowing, especially when compared to the other Emergency vet clinic we had taken her to in April. Had we known the limited amount of Furosemide that had been provided to our dog (only a fraction of what her normal dosage) during her treatment, we would have, again, brought this to the staff's attention. We firmly believe that had she been given the baseline amount of Furosemide (6.25 mg via IV immediately which she had been taking for the last four months), then subsequent additional increased dosages, she would still be alive today. Unfortunately, we had no idea how much medication was being given to her during the treatment as we were asked to leave the facility upon questioning the sequencing of her treatment and focusing on x-rays to validate what was already told to them. We were told it was the maximum amount of medication she could receive. The utter disgust and mistrust we have in this facility cannot be understated. Now, we have another chihuahua who has not been separated from her in 12 years, alone and refusing to eat, engage, or anything else. I will never recommend this location to anyone needing care for a loved pet and we firmly believe that they were NEGLEGENT in their treatment of our dog.

We brought in our dog to the south austin location for a laceration on the ear which I figured…read moreneeded stitches. It was memorial Day and they were honest that the wait would be long. It was frustrating for us, but our dog was a minor emergency compared to animals who came in and were a higher priority and needed care. I can respect that! The staff was incredibly friendly and helpful. Dr. Sam was honest and gave us a few options for care. We opted for stitches which would require overnight and sedation. He provided the estimate and talked us through all the options answers questions and being patient. Emergency vet visits are stressful, but he comforted by my dog and husband throughout the process. He did a fantastic job catering for our pup! The estimate ended being on the higher end so w did receive a refund. I hope we never have to return, but if we did, I know we are in good hands.

CALL ASPCA poison control hotline and pay the $110 fee…read more from home if this is a pet toxicology issue. They are so amazing and you can save yourself the trouble of ubering two ways and a $225 consult fee for them to deliver the exact same information. I want to preface this review by saying that I've taken three French bulldogs there. My first was there add an advanced age pre-Covid and they greatly helped. I suspect the clinic has undergone new management as the practices have greatly changed and at least the past year or two since I've been there last. Current practices are they sit you down in a waiting room and tell you to call the ASPCA poison control hotline where you pay them over the phone and then you provide the clinic with the case number. The clinic calls back in to hotline and gives the one of the vet techs in the back, the exact same information that they just gave you and then they give you an additional bill of 225 or whatever number they think applicable. I know that because I had recently had a foot surgery and had to Uber both ways and had my foot on a chair and apologized to the person delivering the information for 225 that I wasn't moving my foot and they said they were happy to get up because they had been sitting down monitoring dogs for the past four hours... It's not like they had to call someone offsite to provide additional consult. Either some bizarre business practices, but it's really sad to see. They were such a great resource before, but I would highly recommend the ASPCA poison control hotline if you have any incident where they might be able to provide assistance with licensed toxicologist. They were amazingly helpful.

This place was referred by my primary Vet after my cat was experiencing signs of a Urinary…read moreblockage. They made everything very simple and efficient to help treat him, already having a package figured out with itemized needs. My cat is now back to normal and doing amazing thanks to the team. They were super friendly and warm the entire time as well. You can tell that they care for these animals.

I was referred to Pet Specialists of Austin by my primary care vet when my dog was experiencing an…read moreemergency. Every staff member I interacted with, from the front desk to the medical assistants to the veterinarian, was compassionate, knowledgeable, and highly skilled. They admitted my 4-year-old dachshund overnight. I've been through overnight emergency stays at other clinics before, and this was the first time I truly felt at ease and confident that they had everything under control. Yes, it's expensive, but that's true of emergency veterinary care anywhere. Thankfully, I had pet insurance, which made the process much easier. They worked directly with my insurance carrier to make sure my benefits were applied correctly and only charged me for what wasn't covered. I highly recommend this clinic when your primary vet can't meet your pet's needs in an emergency.

So thankful I found Night Watch!! I found a kitten, that…read moretook ill after being with me for 4 days. She had a wound that I had cleaned up, kept an eye, but still internally infected, an abcess. Labor Day and reg vet was closed. Closest was one called Allure - 2 hours of waiting, still not seen by the vet. I was so worried by how hot she felt, knew the fever was high. Walked out of Allure, after finding Night Watch on Yelp. From the moment I walked in, (now almost 9pm!) it was a GREAT experience! From the front desk (she even loaned me her phone charger!) to the vet tech bringing us back quickly, and the amazing vet! It had been a long, stressful afternoon and they made it much less so. Kitten was already showing improvement on the ride home!

Be careful bringing your pet here for kind of emergency. They will only run you a bill for 2k…read moreworth of tests only to make you wait for hours and then tell you they can't help you and send you to Thrive 20 minutes away, for them to run the exact same tests (bill you again). Also Nightwatch will tell you that "they talked to thrive and the estimate will be between 1800 for one night stay to 4000 for two nights and a transfusion, here I am 6000 dollars later just going into the second night and still pending another 2 grand if a transfusion is required. Be very careful coming here unless you are prepared to take out a second and third mortgage to cover all the bills.