I decided to leave this Vet practice solely because of Dr. Chris Faggioni. When I first met him he was "dry" & uninterested in my new basset hound puppy (how can you not just LOVE that floppy, funny face!?) but I figured that he'd had a hard day or something... and let it go. I switched doctors in the practice and saw Dr. Graf, who was great and lovingly cared for Mr Potter, my male Basset Hound, from puppy to 2.5 years. During a difficult period when my dog was sick, I expressed my dismay to the staff about poor communication with me when I needed followup calls or emails about laboratory results, Rx medication that needed to be compounded or special ordered, and followup appointments. CRICKETS I called again and again asking to speak to a Vet. Finally, after two days, Dr Faggioni called me. I explained my concerns and the lack of quality communication which I expected. He told me that it was perhaps best for me to find another vet practice! REALLY!? DONE. GONE. BOOM Interestingly enough, that lady vet, Dr. Graf, is no longer working there, too. Not surprised. This guy is awful. He has a terrible "bedside" manner (how does someone NOT talk in high baby talk to an adorable puppy?) THAT should've been a Red Flag for me! AVOID the headache and problems...choose a different vet practice from the beginning. Followup: Addressing the practice DVM who responded to my Google review (go read her response yourself)... https://www.google.com/maps/contrib/117270310283708621777/place/ChIJ4yNHTkTNRIYRYOZRvfkt5pU/@30.4694421,-97.9277581,11z/data=!4m6!1m5!8m4!1e1!2s117270310283708621777!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI1MDIxMi4wIKXMDSoASAFQAw%3D%3D Wow... Really? "impatient and overbearing owners"... I hope every person reading this review sees that comment and let's that sink in before they make an appointment with your practice! You have no idea! You cannot even BEGIN to understand how upsetting this whole experience was for me. And there is NO WAY you can excuse your staff's mismanagement of the communications nor Dr Faggioni's reprehensible, unprofessional response to my complaint. My dog had a BLEEDING lower GI. After that first email from Dr Graf, I was concerned & had multiple questions about the treatment plan. I wanted to TALK her and have my concerns addressed and questions answered, so I could make the best, evidence-based decision about the treatment. It doesn't matter that I emailed the practice after midnight. The VET should have called me after receiving the message from the Receptionist and reading my email. But NO ONE called me. After I didn't receive a call all day, I called to ask why and underscore the importance of my TALKING in real time, to my Vet. Email correspondence was not adequate! I explained that to the Receptionist. She made excuses for the practice and said she would relay my message to the Vet who was seeing patients. NO ONE CALLED. I had to look up answers to my questions ONLINE in order to make an informed decision about which medication I wanted to give my dog. I called later to arrange to pick up the medication. When I arrived, I again voiced my DISMAY at the LACK of FOLLOWUP by a VET, and that I expected to hear from the OWNER in the morning. Again this was TWO DAYS of no phone contact from my Vet who "supposedly" was "caring" for my dog! Dr Faggioni called the next morning and conveyed NO CONCERN or EMPATHY and clearly did not CARE that I was upset about his practice's failure. His lack of COURTESY towards me and his UNPROFESSIONAL comment, that I should "find another veterinary practice" is the RED FLAG that EVERY person reading this should "GET" from my review! THIS IS NOT OKAY! YOU cannot make it okay simply by reading an employee's narrative from a chart! That cannot adequately convey the issues I needed to discuss. If I could give a "ZERO" star rating I would! read more

City Limits Vet Clinic - Mr Potter - Veterinarians Near Me - Austin, Texas

I have written a negative review only once before in my life, but City Limits Vet showed ZERO EMPATHY FOR ME OR MY SENIOR DOG. My 13-year-old pup, who has weak back legs, his condition very well known to City Limits Vet, and who is also being treated for Cushings by them, had his back legs give out two Fridays back. I called in the afternoon, requesting for him to be seen. I was told they were slammed and that I should take him to the ER. Ok... disappointed. Later that afternoon, I decided to put my dog in the car to take to ER but stopped by City Limits first to pick up another of his medication they had on hold before the weekend. While on my way, the receptionist mentioned over the phone not being able to see my pup, which is when I again requested if there was any chance they could accommodate. Their response? "Let me check again." It made me hopeful. When I got there, it was again a no. When I expressed dismay - "we are slammed", "we are not an ER". The clinic didn't appear busy at all. Yet, they refused to make any effort to help, knowing full well my dog's condition and that he was in the car. As a longtime client, this was especially distressing. The receptionist even acknowledged that I have been with them since the beginning when they newly opened the clinic and my three dogs (now 17, 13, and 9) have all been patients at City Vet. They didn't have the decency or compassion to be considerate. Even if they had simply taken a quick look at him and said, yes, he needs to go to the ER because of XYZ, I would have felt supported. Instead, they completely disregarded us. Just shaken, I went back in and asked them to send me all of my dogs' records so I could find another vet. They did so quickly; no remorse, no follow-up, and no care. It felt like a proverbial middle finger to the trust and loyalty I had placed in them over the years. I had even referred friends and other community members to City Limits. City Limits will bear the burden of their own karma for their complete LACK OF COMPASSION and ETHOS in this moment of truth. It's not whether they had the right to refuse to see my pup or not, it's that I am deeply disappointed and shaken to have put my trust in a clinic that showed such callousness when it mattered most. read more

Great service, friendly staff and a happy fur baby. My pup wasn't her normal self so I called to see if CiTy limits was able to see coco. They explained their current process, due to covid, asked me a few questions and emailed some paper work so they could quickly see coco in the safest manner for everyone. We've never had any vet needs because cocos always been a healthy girl but this place will definitely be her clinic going forward for any needs. The doctor was diligent in explaining her exam, breaking down the concerns and finding the solution as well as giving me a break down of pricing and options to ensure her visit was affordable. I always appreciate any place that gives you ALL options with pricing. Everyone was so sweet to coco and I can't stress enough professional and friendly. Thanks city limits vet staff! read more

This clinic has kind and knowledgeable staff, individual exam/waiting rooms, and good communication. They treat our pets with love when we visit and explain things really well. They are very helpful via phone for smaller scale needs or after care questions. Some specific staff to shoutout: Oliver, Shane, Dr Graf. Thank you for all you do!! read more

My dog got her dental done here and everyone I met throughout the process was amazing. My dog had a lot of extractions done and Dr. Horsely answered all of my questions and concerns after her procedure. I was so nervous and anxious about the whole thing but the veterinarians here are incredibly dedicated to taking care of your pet. They also called twice throughout the couple of days following her procedure to make sure she was healing well. I'm so happy I chose to get her dental done here :) read more

City Limits Vet Clinic - Doodle of my pup on her medicine bag - Veterinarians Near Me - Austin, Texas

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We are incredibly picky about vets, and were really impressed with Dr. Graf , who was very thorough and gentle in handling my dog. The office was immaculately clean and the staff were very easy to work with. I was especially impressed and thankful for how kind the vet tech was in dealing with my very anxious elderly frenchie. I am switching over to them as my primary vet going forward. read more

We moved here with our 2 pups about a year ago and we were struggling to find the right vet. Luckily we found city limits shortly after moving here. They have the most incredible staff that makes you feel so welcome every time you walk in the door. At other vets I've often felt like I was bothering them or has to reexplain the same thing to 5 different people. That is never the case here. My 2 year old German shepherd gets really nervous and scared at the vet usually, but the vet techs and Dr. Horsley make her so comfortable. They offer really good guidance with out pressuring you, and I really feel I can trust them with my pets. The office is beautiful too! So clean and modern. Could not recommend this place enough! read more

City Limits Vet Clinic - Charlie - Veterinarians Near Me - Austin, Texas

Had a great first visit with my pup. Scheduling was very easy and they were accommodating. All the staff was nice and sweet to my pup. So far impressed. read more

City Limits Vet Clinic - Veterinarians Near Me - Austin, Texas

We love Dr. Horsley and the staff here at at City Limits Vet Clinic. Very thankful for the attention and care they provide my baby girl. read more

City Limits Vet Clinic - Veterinarians Near Me - Austin, Texas

-Never call you w test results. -not clear about what they're doing- I had thought they were doing a blood panel last time based on what I asked for & what they said but apparently they only used the blood for a heart worm test. -They gave my dog medications she had an allergic reaction to & don't even have an emergency line. -I came in a few weeks after a general exam & they charged me again for another exam fee when I had a specific concern & did not want a general exam -scanned my cat (none of my other pets) for a microchip when I said I had rescued it at 3 weeks old (which is super disrespectful bc they clearly think I'm lying, since they did it to NONE of my other pets, but also moronic bc you can't microchip an animal that young.) -Shoved their beliefs about euthanasia on me (which is NOT a medical professional's place) -Told me to "never google." I've rescued 117 cats on my own dime-google is a LIFE SAVER- if you're a hypochondriac, fine, but don't trust a dr who tells you google is bad, it can save lives! -I came w specific concerns for each pet & all were just given general exams, wasting 100s of $ instead of allowing me to proceed with getting them care (ie, I KNOW my cat needs dental cleaning, which is $1,000+ with the bloodwork pre-op, don't charge me for a general exam, ASK if I want a general exam or if I'd like to go ahead w bloodwork, bc I did NOT want a general exam for ANY of my animals and have now wasted 100s of $ I saved) read more

Dr. Graf has been so kind and patient with a situation going on with a litter of pups we have. I'm so glad we found her and she will be seeing all of our fur babies!! She has gone above and beyond to help our pups. The entire staff is so caring. Thank you read more

Absolutely love this place for my fur baby JiJi! The entire staff is amazing, --Dr.Graf is kind and professional! The location is perfect and it's not in a super crowded area. 10/10! read more

Everyone here is friendly and dedicated to giving your pet the best care possible. The doctors are wonderful and take time to listen and really talk to you. From the moment you come through the door, everyone treats your pet with true affection. read more

City Limits has been like a breath of fresh air. The office is so convenient and the staff are extremely organized that everything runs smoothly. Parking is easy and you call when you arrive. Like others have said, due to COVID, we wait for a tech and hand off our dog Dora. The techs we have interacted with are all warm, pleasant, and really helpful. They all have nothing but good things to say about our Dora who clearly enjoys their company as well. Dr. Horsley is easy to converse with and takes the time to inform us of various options to ensure we arrive at the best decision so Dora gets the best care. We have had veterinary offices that are inundated with customers and it felt so impersonal and our time wasn't valued. Therefore, we appreciate the excellent service we get from City Limits and Dr. Horsley who clearly values their customers. read more

The staff is so friendly and I really feel like the doctors take their time with their patients, while also keeping on schedule. After many visits with other clinics we didn't like, I am happy to return to this one! read more

I've been to a lot of vet clinics over the years having moved around and with a few older pups. This team is easily the best people I've come across. Between the front desk staff, the techs, and all the docs, these folks have been so kind, understanding and accommodating to say the least. They showed up and went above and beyond to help my family when we needed it the most, and they'll forever have a special place in my heart. read more

I neutered by puppy here. Very kind and attentive doctors and technicians. The wait for every appointment has never been more than 5 minutes. read more

Great place to take your fur babies! Dr. Horsley took good care of my two cats when I brought them in for a check up. I don't mind driving on the other side of town to go here. Worth the drive for me! read more

Visited the clinic and was very impressed. Staff is friendly and clinic is spotless and has a relaxed feel.

My pup French Fry and I were honored to've been CLVC's very first client! Dr Horsley and staff were super friendly and professional. Especially during these crazy times of social distancing, they put us at ease with how they handled our visit. The exam was FaceTimed while I sat safely in my car. I'm so excited to have them just a hop and a skip away, and can't wait for French Fry's follow up! read more

City Limits Vet Clinic - French Fry aka Frenchie - Veterinarians Near Me - Austin, Texas

Great pet care! Very attentive vets and techs. Usually pretty easy to get an appointment when I need it and never a wait when I arrive, cats in tow! read more

We recently discovered City Limit Vet Clinic and are so glad we did!! We have been in several times with our dog and have had the pleasure of working with Dr Graf. She is friendly, knowledgeable and thorough and clearly loves animals. From the front office staff to tech staff Shane and Taylor, all have been most welcoming and efficient. I highly recommend this team! read more

city Limits Vet is the best clinic in Austin paws down! we bring our cat and dog here for the last two years and have received the best care! From calling to set an appointment with the awesome reception team, to working with the knowledgable staff that really get to know us and our fur babies we feel supported in making good decisions for our pets health. Shout out to the Docs that are understanding and share new ideas @Dr Horsley, Dr Faggioni, and Dr Graf! Many thanks to our cat whisperer Oliver and the whole City Limits Vet team! read more

Always have an excellent experience here. I love the staff so much especially Kendal. Everyone is super professional, loving and kind. So lucky to have found this place, I trust them completely with my babies. read more

Great vets and staff. I have taken seriously ill pets here and they made a huge difference at very reasonable prices. I have been going to one of the vets for 11 years. I trust them implicitly with my fur babies. read more

First experience taking our kitties here and it was a great experience. They were very kind, compassionate and knowledgeable. You can tell they love animals and want what's best for them. I also appreciated they worked with us on our preferences and weren't pushy about things. Highly recommend. read more

I'm just so thankful to have a top-notch animal health clinic in my area! We've used their services several times over the past year and they always go above and beyond. From the doctors to the staff, they're all animal lovers and it really makes a difference. Thank you! read more

They are great at City Limits Vet Clinic. Dr. Faggioni is fantastic. Kendal Quinn was also great. Very easy to work with and definitely pet (in our case, cat) lovers. I would highly recommend them. read more

I am eternally grateful for the wonderful folks at City Limits Vet Clinic! My sweet 10 yr old lab mix needed emergency surgery that would've cost me thousands at the emergency vet clinic where he was being seen. We called City Limits Vet Clinic around 4:30pm and they told us to come over immediately. Not only did both doctors stay more than 2 hours past their closing time to do my boy's surgery, they were so much more affordable than the emergency vet and we're upfront with the costs of everything. The entire staff was so kind and patient with all of my questions both before and after the surgery. The doctor even followed up after a couple of days to check on him. They made a horrible stressful day so much better and my boy is still with me today because of their dedication and genuine care of animals. I cannot recommend them enough! read more

Went in because puppy had an emergency & they took us in right away. The staff was amazing & the doctor was phenomenal.

This clinic is so friendly and clean! They make everything so easy for the pet owner by coming to you. Rocky loved all the staff so much and had a great time! We specifically saw Dr Horsley and she was awesome! Thank you again! read more

Wow, this place is incredible! When I walked in I thought I was in the wrong place because it was so nice and well kept. Everything is clean and the staff and vets were all so gracious. This place is better than my doctors offices and I have gone to the brand new Dell Medical building office. Lol Lots of love here towards clients and their pets. Keep up the amazing work! I'll be referring this place to my clients as well! read more

Dr. Horsley first examined our 9 year-old rescue in Oct 2018 and over the past year and a half, she has helped us transform him from a problem-riddled stray into a brand new, healthy pup. When we learned she was opening a brand new clinic, we were confident it was worth the 30 minute drive because our guy would get the best possible care. Dr. Horsley is so compassionate and incredibly thorough and knowledgeable about everything - we are so grateful to her for everything she's done for Cooper! She and her staff (Kristy, Kendall) made for an incredibly comfortable and convenient visit despite having to adapt to the city regulations surrounding COVID-19. We are so excited for Dr. Horsley and Dr. Faggioni's new adventure at CLVC and look forward to our next visit! read more

I switched over from my old vet and was impressed with this clinic. The front desk tech was very friendly and professional. She treated my dog very kindly and went over everything before she took him inside. My dog usually is afraid of vets and vet techs, but this time he was nudging on her to get petted and I could tell he was not afraid. The veterinarian was very friendly and informative. He listened to all of my concerns and double checked on something that I was worried about. I did not feel pressured into buying all sorts of add-ons like my old vet used to do. The next day the vet himself called me to check up on my dog! That has never happened before from any vet I have used, so that itself is impressive. Location is great for me. Right on Parmer, easy in and out. They are taking the COVID social distancing procedures seriously as well. I highly recommend this vet if you are looking for one in North Austin. read more

So, I've been coming to this vet for over a year now and at first all seems ok. However, they always take your dog away and you never know what's happening until the come in and keep adding more and more things to bill to you. I will say, my dog is due for her vaccinations and I have them scheduled next week at a mobile vet that charges me $43 for a while set to include a rabies. I called to schedule her nail trim and was told it would be ok since I already have her vaccinations scheduled to bring her in this time but send info afterwards. However, once I got there they made me pay $40 just for a rabies before they would trim her nails. This is NOT ok! If I had already been told by your staff that I do not need to worry about it then, that's what should happen. Needless to say we will NOT be back!!! Be very careful with your pets and your wallets here!! read more

Dr. Horsely and Dr. Faggioni have treated my dog for years. They have always taken excellent care of him and properly diagnosed him. Also, the staff is very friendly and caring. I highly recommend this vet team! read more

City Limits Vet Clinic has the most kind and compassionate staff and vets. Because of Covid-19 most of my interaction were on the phone, but they were the absolute best. I truly can't thank them enough for their professionalism, kindness and compassion. read more

This review is for the vet tech Shane, Dr. Faggioni and front desk staff at City Limits. This is a wonderful clinic. As a transplant and overly protective mom to my fur baby Somy I was nervous about finding a new vet who would be mindful of her anxious demeanor. Shane is gentle, personable and really goes the extra mile to make us feel at home. Dr. Faggioni is knowledgeable and has a great sense of humor --he truly inspires great trust. Thank you to the team at City Limits! read more

Just so you know what to expect... the only reason I tried this clinic is my vet was still doing curbside. My dog is young and has only been to the vet once in her adult life. She's a nervous dog anyway so I wanted to be able to go in with her. The first thing that happens is the vet tech comes at her with a wand to see if she has a micro chip. Why not just ask me? If you think my dog was stolen then be a little discreet. From that point everything else was done in the back away from me. The weighing, temperature taking (which they were unable to do), the shots, which are given by the vet tech, and the heartworm test. This defeated my purpose of going there. My dog was very sore after the shot to the point of crying out in pain when touched. I've had many dogs in my life and this has never happened. I wonder how they were able to stick a needle in her if they couldn't take her temperature. I called the vet and told the receptionist about the pain my dog was in. She relayed the info. I was expecting a call from the vet or at least the vet tech but the receptionist was the one that called me back. She is the reason for the three stars. She was very nice and helpful. They force you to use their pharmacy. If you want to go anywhere else they require you to get a paper prescription only after you give them 24-48 hours notice, which means another trip to the vet to pick it up. I wanted to like them and I wish them well but they're not for me. read more

The absolute best clinic me and my pup have visited in 3 years - and we've been to over half a dozen different locations. All of the staff here are kind, friendly, professional and knowledgeable. And a special shout out to good doctor Siri Horsley - she knew more about everything than any other vet I've visited. She had brilliant suggestions on how to help my pup with his multiple allergies and diet and other things so really excellent service. If you don't have a regular vet you go to and are looking for a long term place to visit whenever necessary then look no further, this is it. read more