I had an incredible experience with VEG in south Austin during a very frightening moment. From the very first phone call, the entire team led with heart, urgency, and compassion. I had just learned my dog, Bonnie, had a massive splenic mass (later found to weigh 8.5 pounds) that could rupture at any moment, yet another emergency clinic told me surgery wouldn't be possible for weeks. When I called VEG, Dr. Lisa answered and immediately said, "Come now." That moment alone meant everything! She recognized the urgency and helped me navigate an incredibly difficult decision with empathy and clarity. She is such a kind person! Dr. Nina, who performed Bonnie's surgery, was outstanding. When I met her, I immediately felt reassured because she had such a calm confidence. This was a very high risk surgery, but I felt like we were in the best place we could be. And I was right because surgery was a success! The nurses and techs - Noemy, Kelsey, and Gina - were also amazing. They stayed in constant communication and made me feel informed, included, and genuinely cared for every step of the way. I've never experienced veterinary care like this. VEG didn't just care for my dog. They cared for me and my whole family, and I will always be grateful. read more

Such a caring, efficient and all-around wonderful place to care for your pet's emergencies. I took my Frenchie there after he ate part of a wine cork. The check in was so easy - I had called in advance and they texted me a check in link so when I got there that was all set. We were brought back immediately. The initial vet that took us in the open big room was so detailed with her part of the check in process, she even put us in a separate private room after learning my little man is reactive to other dogs. She was so kind and thorough. The final vet that saw us had such a caring energy - my little man never shook (like he normally does at the vet), and totally trusted her. She was thorough in her part of the exam and let us know all of our options. We left feeling relieved and well cared for. Not sure if this is typical, but we were really in and out - we were there maybe 30 min total (we went on a Monday a little after 9am, so not sure if that is typically a slower time?). It felt like a normal scheduled vet appointment. Even billing was awesome. I was emailed a receipt and requested an itemized one for our pet insurance and that was sent super fast. Yes, it was pricey ($190 for our visit) but emergency vets are always more expensive, so just expect that. Hopefully we do not have anymore emergency situations with our fur baby, but this is my local go-to should the need arise. Highly recommended! read more

I had to bring my dog in quickly due to a random injury / illness. The staff is very kind and treated my dog right away. I appreciated how thorough they were and they seemed to be taking care of all the animals very well. My only issue is I do feel they kind of make up prices and see what sticks. I paid a total of almost $4,000 for bloodwork, 18 hours at vet, some probiotics and 2 X-rays. At the time I paid whatever my dog needed but after getting home and doing a lost of research and speaking with other emergency vets, the pricing is truly outrageous. For a probiotic that normally cost $35 I was charged almost $90. I showed the invoice to other ER vets and the highest total they could come up with at all the offices for everything my dog received was not even over $2,000. I've also learned that many people who say they can't afford it, magically get the price reduced. Kind of just a pay whatever you can kind of thing. I think they throw numbers on a treatment plan and see who pays willingly and who doesn't. Looking back I would not of gone to this ER and unless you are made of money I advise you don't as well. I feel very taken advantage of. Highly recommend going somewhere else that will take just good care of your animals for a fraction of the price. read more

My pup came in with an emergency dog bite and they took care of her right away!! Amazing and quick service. You can tell the staff here really care about animals and although I hope we never have to experience this again we would definitely come here in case of emergency. read more

it's true: this place is not cheap. but the whole experience was exponentially better than any other vet care i've had in 20+ years of owning pets. the level of care and attention my dog and i received took some of the sting out of the bill. the staff was really excellent: professional and efficient but also relaxed and friendly. it was evident to me that the whole facility and process had been intentionally and thoughtfully designed to ensure that both owners and pets are well taken care of during a vulnerable and scary situation. i hope we don't have a reason to go back anytime soon, but it's reassuring to know they're there. a vastly better experience than the standard. read more

VEG ER saved our puppy's life. From the moment we rushed her in, they immediately got to work stabilizing her. She ended up having to be hospitalized over several days, but we thought she wouldn't even make it through the drive there. Of course it was expensive, it was an inpatient stay at an emergency vet over a holiday weekend. BUT the level of care she received was worth it. The communication, transparency, thoroughness, and the unique concept of VEG were truly remarkable. You can stay with your animal, or visit them any time day or night. Best of all, we brought our beloved little pet home today. Thank you, VEG! read more

VEG ER for Pets - Puppy - Emergency Pet Hospital Near Me - Austin, Texas

We were awoken in early morning hours by our cat vomiting more liquid that I thought was possible from a house cat and this when we knew he needed immediate medical attention. We called them, told them are situation and was instructed to come in so the cat could be given fluids and medication. Everyone we met there was outstanding. Extremely professional, polite, compassionate, and wonderful with my cat. We got him checked out, got him some fluids and then came back in the morning for an ultrasound. We probably spent around 8 hours in that room and really appreciated the comfortable couch to wait on, I was even able to grab a nap. I would highly, highly recommended this place for any emergency vet needs. They got us answers we wanted, gave us meds, and an action plan moving forward. They even texted me afterwards to check on him. 11/10 would recommend! read more

VEG ER for Pets - The patient ‍ - Emergency Pet Hospital Near Me - Austin, Texas

My elderly dog had a seizure and was in his postictal phase and I was panicking as I searched for the nearest clinic. Then woman who answered calmly explained what was happening and what I needed to do next. She had already sent me a text with pre registration information and directions I could simply tap on. She encouraged me to fill out the paperwork to give me a chance to calm down. I had already made my decision when I walked through the door. Regardless, the staff immediately took control as Dr. Griffin examined my dog. Dr. Griffin assured me that I was making a sound decision. Dr. Griffin worked quickly and was tender and kind as she sent Hank over the rainbow bridge. While I chose not to spend a great deal of additional time with him, I did not feel rushed in any form or fashion. When I do decide to get another dog, I feel much more comfortable knowing I have an ER vet in my back pocket. Thanks to everyone who was working that night. Hats off! read more

VEG ER for Pets - Hank - Emergency Pet Hospital Near Me - Austin, Texas

do not take your animals here! this is nothing more than a corporate money grubbing chain that will over charge you at every chance. if you want to emty your bank account to a company out of new york, that seems only interested in how much they can charge you and not the care of your pets then go here. also, their commercials are the most horrible obnoxious repetitive irritating you will ever hear in your life. from ai: "if you find veterinary emergency group (veg er) ads annoying, you are not alone! many people complain that their commercials are loud, in-your-face, and feature puns like "weird-er" and "kind-er" that stick in your head. a lot of viewers have vented on forums like the reddit commercials i hate community, about these highly offensive commercials". And finally, Just read the reviews of what others here say about their price gouging. read more

Usually going to an emergency pet hospital is a traumatic and scary experience but not for me on Saturday 4-18. At 6:30am I was preparing an insulin shot for my senior dog, I accidentally dropped and broke the vial. Instant panic! My dog could go into a diabetic crisis without her shot! Called my Vet but they were closed, recording referred me to VEG on S Lamar. VEG is Vetrinary Emergency Group. I called, explained my situation, They said to come right in. Upon arrival they said they were waiting for me! Receptionist was Amazing and compassionate, immediately called Dr Quintero, I was blown away by her concern and urgency. She fixed 4 doses to get me through the weekend and a prescription for insulin so that we would not miss a dose. They were So Kind and Compassionate, just what you want from an emergency pet hospital . From now on I will go no where else when my rescue dogs need emergency care! Thank you to the staff and Dr Quintero! You are All Amazing! Anita read more

I am writing this review one year after losing my dog following a visit to this emergency clinic. At the time, I was too devastated to share our experience. We brought her in on a Sunday because she was pooping blood, not eating, and hiding. All extremely concerning symptoms. After waiting about 45 minutes, the veterinarian performed an ultrasound and bloodwork and told us she was dehydrated. She received fluids, and we were told she could stay overnight but that it wasn't completely necessary since our regular vet would be open in the morning. We trusted that assessment and brought her home after paying $1,000. She passed away overnight. I will always question whether the severity of her condition was fully communicated to us and whether hospitalization should have been more strongly recommended. Losing her was devastating, and this experience has been incredibly difficult to process. I hope the clinic has started taking situations like this more seriously, because I truly hope you never have to experience the pain we felt. read more

$1000 for the vet to say she had no answers but that such an old dog (8 yrs. Old) had a very bad prognosis. She insisted he was MUCH older than that. My dogcould pull me off balance easily,, take off if his prey drive was engaged so I had to run a few steps with him until I could bring him out of his lizard brain to his normal, sweet, attentive. This was a rare occurrence and I didn't discipline him for it, just refreshed his training. 6' men had to hold tight when squirrels or cats took off in flight, so, all this to say, my dog was fit enough that he could best fit men. He was my best friend. But, when the vet gave up on him at about 3 am but said for another $1500 she could do more tests and he could stay tthere overnight when it was almost dawn, It seemed I had no good choices, he was too weak to travel and too sick and I feared it would instigate a nother round of ceaseless seizures which I couldnt put him through. I don't have unlimited resources - it felt like I wqs trapped. Yhey clearly didn't want to treat him, too difficult and tiime costly. They could see quite a few dogs in the time it would take to treat mine properly or perform a surgery if necessary. Or perform more diagnostic tests to find out the exact cause of the grand mal seizures he had that started the fateful journey of his ultimate demise. I fully believe it was a monetary decision based on a very short cursory exam in which they asked me nothing. My best friend and legit service animal and medical alert dog is dead. My dog was able to detect the prodrome phase of the migraines I get 15 tp 20 days a monthp. He was so much more. i will never forgive this grossly negligent malpractice. A franchise ER seems doomed to fail, at the very least, they will fail more people like me. Don't be assuaged by smiles and condolences. Judge the action, the steps they take. read more

I unfortunately had to bring my dog in for some stomach issues that led to surgery and I'm so thankful for the team here. They were super quick to get him in to be looked at, were great at explaining everything that was happening, and very accommodating. They even made up a bed for me to sleep in while my dog was in surgery. While I hope to not need their services in the future, I'm thankful to know they're here! Facilities: Very clean and easy to access. Parking: Full lot shared with other businesses. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Austin, Texas

They were awesome. It was a very lively environment. They're about 15 people on staff all huddled in the main room and everybody was welcoming and kind and cheerful. They took great care of our dog who got nailed with porcupine quills. Kelsey was very kind and attentive and conversational. I highly recommend this place. read more

VEG ER for Pets - Denver got quilled - Emergency Pet Hospital Near Me - Austin, Texas

Everything since I walked in the doors was great and my Yorkie was in good hands,Everyone is so nice and friendly all the time we were there Thank you Guys,,‍REMEMBER RUMI WAS STOLEN ‼Has anyone taken RUMI To your Emergency hospital Veterinary?, Check her Chip,Call me if anyone takes her she's been there for TECREA Collapse read more

This was my second time here, unfortunately (no one wants to have to come here) but I wouldn't go anywhere else. Per usual, the staff was amazing and treated us like family. We needed their insight and support through a tough time trying to understand why our cat was having seizures. They met us where we were and worked with us on pricing. Thank you, Dr. Buehler & team!!! read more

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Outstanding staff and service! We also loved the "Open Concept" layout of the interior. Everyone was very helpful with getting a diagnosis for our Cooper! Kennels were both small and very large depending on the needs of your pet. And what we liked about it was they weren't tucked away isolated out of sight; they were in the main area. While no one necessarily likes visiting a vet emergency room... this place was excellent overall. read more

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While on a car ride today with my sweet pup, I noticed she was experiencing some unusual pain and knew instantly that something terrible was happening. I looked up the closest animal hospital and ran in with my dog in a panic, and every single person in that room acted with extreme care, professionalism, and compassion that I'm still holding onto as we speak. I unfortunately got some devastating news and had to put my dog down before I even left the hospital, but the staff there made sure me and my girl had some private time together and were as comfortable as possible as we said our goodbyes. I was pretty distraught, so I wasn't able to get any names before I left, but I just want everyone who helped me today to know how grateful I am. You made a terrible situation the best it could possibly be and I am so thankful for those last few moments we got to spend together. So long my Cali girl. read more

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My dog has never been this calm at a vet clinic. The open layout is very unique and I really appreciate that you're able to be with your pet for all the preliminary examinations. Everyone was very kind and helpful. Obviously expect higher prices because it's an ER and possibly longer wait times (we came in on a Saturday and were told around 2+ hours). Luckily we ended up getting in last minute at a regular clinic, but would absolutely come back here for emergency services - for the layout alone, but also because the staff was great. read more

So this is a difficult review, so bear with me. We brought our dog into VEG on a Sunday as our regular vet was closed. She was in a difficult spot where age, medical conditions and time met in a pretty fierce Venn diagram. My wife and I are a Paramedic and a Nurse Practitioner. They handled the case with dignity and respect. We hated to see our beloved puppy go but it was the best of a bad situation. We feel Dr. Buehler and Vet Tech Ryan (and the rest of the staff) made the worst day in our dog's life a bit more bearable. Thank you and I wish you many happy days. That's right a 5 star review for my dog not surviving a visit here. We wouldn't have had it any other way. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Austin, Texas

Even with it being crazy busy, they seemed to care about each and every animal there as if they were their own pet. Everyone there knew what they were doing and were very friendly and kind. read more

Its hard to leave a 5 star review for such a terrible day but this place is amazing. Our sweet boy was hit by a car and we raced him from San Marcos to S Austin. I have been to a couple of ER vets in my life and this practice was above and beyond the best. In the past they took my suffering animal and left me outside grieving and in the dark. Here, we were with him every minute and kept informed at the bedside. My kids were able to make decisions and confront the reality of life. As a healthcare provider myself I appreciated(beyond words) the transparency and calmness. I even mentioned "I get it if people cant be there for surgery but why take your animal away!" They let me know they even allow people in surgery if they scrub in! Wow. That kind of inclusion is very healing.Our boy Lemon didn't make it but he got excellent care by Dr Max(he's Canadian yall, so nice!) and the rest of the staff who's names I forgot in the trauma . We held him while he passed in a quiet room and were given all the time we needed. Dr Max even stayed late and didn't transfer us to a stranger at a critical time of grief for my boys and I Seriously. Thank you all. As a trauma informed practitioner myself you are doing it right. read more

VEG ER for Pets - Our very loving Lemon! We will miss him terribly. - Emergency Pet Hospital Near Me - Austin, Texas

Came in for an emergency after our dog was hit by a car and the customer service has been absolutely life saving during such a stressful time. From providing a phone charger, snacks, and constant updates; they've made one of the worst days possible into something we were all able to make it through. Very knowledgeable staff, and more importantly, they care about our dog (and every other pet here) as much as their owners do. Highly recommend. read more

VEG ER for Pets - The man, the myth, the legend - Emergency Pet Hospital Near Me - Austin, Texas

Took our little kitty to get checked out bc she was having some pain after getting spayed. Went at 10:00 at night and the staff was amazing. Checked her out, made her comfortable, sent us home with some pain medication and she's doing well now. Amazing experience. 10/10 would recommend! read more

I went on a Sunday because our regular vet was closed and it was incredibly apparent that they're completely inexperienced with exotic pets like rabbits. They very clearly don't have the proper equipment or experience for handling rabbits. They do not have the correct sizes for checking ear canals, nor do they have the equipment to look inside your rabbits mouth. Do not waste your time coming here. The waiting period is insane, we were there from 7:30 am until 9:50 while the doctor did a bare minimum test and we left without a diagnosis. The doctor noticed inflammation in the ear and decided against antibiotics after an ear cytology and because 'they' recommend a different care plan. Whoever 'they' may be. We spent $400 to be recommended fluids, a visit with our regular exotic vet, and a suggestion that the problem might just fix itself. Hearing the staff chat and laugh outside the waiting room felt extremely unprofessional. I suggest you only come here as a last resort if you have an exotic pet. read more

How do I start this off? If you're reading this and you have an emergency with your pet. Simple - go here! Don't bother searching else where! This place, while delivering my wife and us bad news, actually gave us closure to what was taking our sweet boy, Archer, away from us. Something that our ex-primary vet, VCA Tanglewood, couldn't do even after charging us over $3400 to diagnose and treat his ascites symptoms. His heart was failing and was clear as day during the ultrasound Dr. Q perform for us. VCA reported his heart was healthy and a non-issue in his condition. Even after bringing in a 3rd party "specialist" that ultrasounded him. I was fully expecting to shell out for services rendered at VEG, but I was shocked how affordable, caring, and professional the employees are! The layout was memorizing as you're with your little furry friend the entire time and you get to watch how employees work with other patients. I hope I never have to return - but if I have any other pet emergency - I know exactly where I'm going! Dr. Q & Kyle were simply amazing. Thank you two again! read more

Great doctors, techs, and staff. They treated our boy like family and made sure we were comfortable while we waited. Would love to go back, under better circumstances of course. read more

Great staff and a really good Dr. Saw Dr. Oujesky, and I must apologize for the behavior of my demon cat. You guys were truly amazing. I had no idea about how awful my cat can be. read more

Incredible staff! Friendly! Genuine concern for my puppy Zeus( my grandson's puppy) I would recommend this place 100%! I wish they could provide everyday care! Love this place! read more

Absolute life savers. I can't understand who would complain about a wait; this is an emergency service, with a finite number of spaces and trained hands. They're doing all they can to give the best help to those who need it. I'm beyond grateful that they were open on New Year's Eve, when everyone else was closed, to stabilize my baby boy after being attacked by another dog. Everyone was so kind, gentle, and genuinely cared about both his and my well-being. We went through so many soft blankets and I was offered water and coffee in abundance. When I tearfully mentioned that he was missing dinner, his favorite time of day, he got a few treats to tide him over. And yes, it's expensive. Healthcare is. I'll pay any price to keep my child safe. I have no plans on starting a human family, so this is it, and worth every penny. read more

during Christmas holidays my cat quit eating and drinking. I had seen my vet before Christmas in hopes the meds would work enough that she could get better during the time the vet office was closed. On the 26th I was at VEG animal emergency clinic. Dr Connor and Rachel took care of my cat. We agreed on a treatment that might work if she had IBD. For 2 days she kept refusing food and water but on the 3rd day she began to eat and drink water. she is doing fine now and my vet is continuing the way Dr. Connor was treating my Celia. I am very pleased with the way VEG works and that they are there. read more

I took my cat here after he ate a lily and this staff was beyond amazing. They were kind and patient every single nurse/ doctor i talked with was so nice. They are open 24 hours and answered every time i called with my annoying questions and kept me updated through the days. Great ER read more

kind and caring when we had a very difficult decision. We felt t was time to let Dexter go in peace, Every single staff member was loving towards him, They all treated him as if he might have been one of their own, Thankyou to Jennifer, the assisting staff and Dr Johnson. Goodbye my little boy. I love you read more

The doctors, nurses, and the entire staff were AMAZING! They did everything to bring my dog back to me. We spent the entire weekend there and felt comfortable every minute. I loved that they were attentive and allowed us to be with our dog the entire time there. VEG is the best emergency veterinary hospital in Austin! read more

Top notch pet ER. All the staff was so kind and loving towards my pet. I didn't have a long wait and I loved the open environment. Stella had a UTI and was in a lot of pain. They immediately got us in and began examining her. Highly recommend should you ever need an emergency vet! read more

VEG ER for Pets - Stella at VEG - Emergency Pet Hospital Near Me - Austin, Texas

I would give this place 100 stars if I could. Caring, compassionate, knowledgeable staff who made the traumatic experience of my cat's medical emergency much less painful. I am forever grateful to the staff at Veterinary Emergency Group and will never take my animals anywhere else. read more

I give this three stars while they were really helpful and assisted my pet accordingly, it took damn near all night before we were able to go home. My puppy had a stomach issue and was pooping a lot (mud butt bad). I arrived at 2:30 am and didn't get to leave til close to 7am. It's not like he had surgery. He was given a probiotic and fiber to take at home. It also cost over 1000 dollars to get him treated when I was used to emergency services at other Austin locations only costing 400 max and that still counted for arriving middle of the night read more

My cat woke up crying one day and I brought her in since it was Sunday and no one else was open. I was also desperate, she was very lethargic and wasn't standing on her own but she still was reaching out for me and squeezing my finger when I put it under her paw. When I came in the doctor automatically told me my cat was very critical. They were not able to help her. She then tells me while saying whatever is happening to my cat was something I was "brushing under the rug" I explained to her that my cat was still eating and drinking water up until that night before and I felt as if she didn't believe me. I also didn't like that she's telling me this in front of everyone. I felt humiliated as if she was blaming me for what was happening. She was telling me now they couldn't get an IV in her because of how dehydrated and was not reacting to anything, she was pretty much like she is going to die. When they took me into a private room to be with my cat before they put her down they automatically started talking the prices about cremation. I personally am very against cremation but in the moment was never given the option to not have her cremated. Under all the stress and emotions I was feeling as I'm holding the light of life die in my arms, I chose the package that would give me her ashes back but I was extremely upset at the thought that she was going to be cremated. I wish I would have other options but I live in the rural parts outside of Austin where I don't have anything nearby and unfortunately this was the only place that was less than an hour away from me. I hope I never have to come here. read more

Wow! You can tell they all love what they do by the amount of care they show our pets and owners. Jonesy had stones in his urine that obstructed his ability to use the bathroom. This facility was amazing! I would highly recommend this place for your pets emergency needs. Thank you Dr Johnson and Austin/Lamar Team, Jonesy is doing well and recovering nicely. read more

VEG ER for Pets - Recovering 1 week after - Emergency Pet Hospital Near Me - Austin, Texas

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Amazing vet ER facility!! 10/10 recommend. Mike induced our dobie who ingested a tennis ball, he was great!! All of the staff was wonderful and really nice. If we ever have an emergency we'll definitely come back to this facility. Thank you Veterinary Emergency Group! read more