I ordered some rat bait online for pick up…read more This store was easy to find and lots of parking. We walked around the store a bit and had some nice employees ask if we needed anything. You can always find cute random garden things at Ace. When we went to check out, we were helped by a very nice lady. She was friendly and very professional. Thank you for your great smile!

Overpriced and rude service; it's better to drive to Sonora for Lowe's or Angels Camp for Calaveras…read moreLumber. I needed two 1/2" PVC male adapters. The price tag was $1.59, over $1 more than at Home Depot or anywhere else, really. When I went to check out, it rang up as $9.99! I said, "That's an insane price; the tag said it's $1.59." This Flock of Seagulls ex-band member told me, "That's the price!" A simple price check would have resolved this without issue, but that was not in the cards, apparently. And anyone who knows building supplies would have known how insane that price was. Hire people who know hardware and building supplies. I had to track down a manager myself to get this resolved, which was embarrassing show of their customer service. For 10 months I've been paying their "mountain prices" for the convenience of them being local--no more. I'd rather take a 1.5-hour round trip than deal with rude service and inflated prices. TLDR; Go elsewhere.

Found all I was looking for Counter staff very helpful…read moreYard staff helped find what I needed and helped me load it with a lift

Last week my wife and I found out that our bed was broken.... I wish there was a good story, but…read morethere's not. Simply put, the cross supports were in the wrong spots and the plastic frame for our Sleepnumber bed had lost its integrity. What are we going to do. First, Sleepnumber was amazing, as they replaced the defective pieces at no charge and they shipped them to us for....wait for it....no charge. So, we had the replacement parts, now I sought out to ensure that this doesn't happen again. Heck, when you weigh what I do, you do need support. So, I decide more of the wood cross supports are needed. Meeks is the local purveyor of all things wood and the customer service there was incredible. You see, I'm a novice and I need help. I took the measurements, told the salesman what I needed, and they simply did the rest, and, mind you, this all took place on a Saturday morning, a morning I would suspect is a busy morning, filled with novices like me. Did I mention the custom cuts? As I mentioned, I showed up with the dimensions and they made sure that I left with the exact sizes that I needed. The yard guys took care of that. So, I leave happy, my wife and I piece together the new frame, and once again we slept in air supported bliss last night. Meeks had great customer service, and, in this era, it just seems so few really understand and make the effort to take care of the customer. Nice job Meeks.

Stood in line at the pro desk while an employee was on the phone, he got off the phone after 10…read moreminutes and said the "desk goes all the way around!" He refused to get up from his seat and then said he would have gotten off the phone earlier if he would have seen the line! Our company spends over a half of a million dollars a year with Home Depot. It has gotten worse to be a pro member than a regular customer. I hope corporate tries to re vamp their system and fixes some of these problems. I'm still now in line behind a non pro member and he is helping them now!! With flooring for their camper. I have a job to do and I value my time as much as the people re flooring their camper!!! Steaming in Carson city.

Corporate needs to do something about training & hiring employees that are willing and able to do…read moretheir job. On top of walking circles in the store for years, looking for somebody to even get help from ... THIS WEEK, it's taken me 2 days of calling numerous times & getting hung up on, to get through to the Pro Desk & then getting through to the rental department. I reserved a machine, started asking the guy a question and he hung up on me. For how expensive everything is these days, this kind of service & difficulty to actually get help is absolutely unacceptable and extremely frustrating.

I've lived in the Carson valley for ten years and have not found a better selection of hardware. I…read morehave reliably walked in to find the exact part for plumbing, water pump connections, power tools, sprinkler irrigation and weather stripping! The staff is great and they seem to have a deep selection of Carhartt work gear, but I haven't bought anything yet. I've also rented power equipment from the other side of the house both for my projects and the work projects. I would recommend this location to anyone as: The best selection in the valley! "Shop local my friends"

So promised update to below's post. Called EGO to say I'll take my trimmer back to the Bay Area Ace…read moreHardware I bought it from because I something seemed off to me, do they have to fix it free under contract or something? EGO person said no, and I was about to call you back. The phone number is wrong (I noticed; had to look it up on the net I said) and she not sure if this is an authorized EGO service center. No wonder Paul said THEY DECIDE whether it's a warrenty repair and it darn sure wasn't going to be...

We've been coming here a lot lately- working on our home (painting, cleaning, etc.)…read more Pros- great staff! Everyone is super helpful, but Blaze is my favorite! A true lifesaver... I watched YouTube to try and figure out how to fix a wobbly lamp. YouTube made it look simple enough, but I was clearly in over my head! Blaze fixed it and at a super reasonable price to boot! Anne is another favorite, if you need paint, she's the one you want to work with! This Ace has a private parking lot and is less crazy than the other Ace by state line. Cons- it is smaller than the other Ace, so they don't have as many items. That means, depending on what you're doing, you may want to call to ensure they have what you need. Note: We haven't had any issues with paint and painting supplies.

Mike Langenfeld (owner) is a joy. I bought an Ariens snowblower that had issues, and he went above…read moreand beyond to resolve them to my complete satisfaction. Then I bought a Weber BBQ for the exact same price as the out-of-town big box store, but it was in town, local business, local sales tax, and they assembled and delivered for free. Can't beat that!

Don't come for propane in your RV! Despite the website saying they fill RV tanks, and despite…read morehaving the equipment onsite, and despite every other Tractor Supply filling RV propane, these guys refuse to do it.

I always need help out and there is always someone to do just that. I get their 35lb birdseed, it's…read morea very good buy. I like checking out their clearance aisle, I almost always find something I want there. It's the only place I can get the candy I like there. The staff is very friendly and helpful. If you take the time, you find some really good buys.

While camping in Tahoe with my sons, I discovered i brought only half the items we would need…read more Luckily we discovered this wonderful store with all the gear we would need. They have a wonderful kitchen section with all the little gadgets one needs in a kitchen, like can openers and spatulas. And of course they have some great pans for cooking on our little gas grill. They even carry lots of different spices to choose from. This place was a real gem in completing the things we needed for our camping trip.

Date: Sunday, July 28th, 2024 Time: around 11:45am…read more The hubby and I were on the way to Stateline, and needed to pick up some things for the house. There is a closer ACE location to us, but this was on the way, so we decided to drop by. I needed to get paint primer for the bathroom, and ended up getting Kilz Kitchen & Bath Interior Primer ($36.99 gallon). The hubs had actually gone online to see if they had primer before coming here, so we knew they would would have it. He actually needed to grab some plumbing stuff. What it was, I'm not too sure, but he ended up empty handed, so maybe they didn't have what he was looking for? This location is in a plaza, so plenty of parking. Tho we did have some issues getting out of the lot as a car just decided to stop in the middle of the path and block our way. We honked a few times and they just sat there. I finally got out of the car to tell them to move. They then went into a parking spot before I got to the car. Why they had to sit in the middle of the road, I have no idea. It was very annoying. Good ACE location. Patrons were friendly. REVIEW #3500

Living in Lake Tahoe is truly magical, but it can be challenging when you need home improvement…read moresupplies with no Home Depot, Lowe's, or similar big-box stores nearby. Thankfully, DIY has stepped in to fill that gap perfectly. While their prices are on the higher side, that's simply the reality of living in Lake Tahoe--and honestly, it's well worth it. The staff is consistently friendly and incredibly helpful, always ready to assist. They maintain a surprisingly strong selection of products, and when you need something in a pinch, they almost always have it in stock. The showroom is beautifully organized and easy to navigate, and returns are handled smoothly with attentive support every time. In the end, the convenience far outweighs the cost. Driving hours to a competitor would easily eat up the price difference in gas alone. DIY has become my go-to spot, and I highly recommend them to anyone in the Tahoe area looking for quality service and a great local shopping experience!

I came for a kitchen faucet and while they have a nice display their customer service was…read morelackluster for me. The lady helping me said they would price match then they wouldn't and she was leaving so then some other manager guy took over and it was pretty disappointing. Meanwhile the other items I had in my cart these two cashier women kept asking me if I was ready. No. I'm waiting to hear if I'm getting the fair price for a faucet or overpaying by $70 since it's here now. Guess what - they wouldn't match and I left! No sale. Bad energy for me.

Amazing selection of cool and cozy hats is what stood out most for me at this shop. That and the…read moremusic they were playing - Yaz, something from "Upstairs at Eric's", whose lyrics were all stored somewhere in my brain and came leaking out as I looked for gloves. Found exactly what I needed, with the help of the laid back and friendly staff, and was merrily on my way before the song ended. I would definitely head here again if I was in South Lake Tahoe and needed cold weather clothing and accessories.

This is now an Ace Hardware and we had a fun time checking out the items in the store. The people…read morethere were helpful and had a great sense of humor. There are small useful items for us vacationers, go check them out.

My delivery driver was on-time. Very skilled and professional. My only request is that they would…read morehave called and told me my driver was on his way. A 4 hour window limits how many errands you can run especially when you live 30 min from everything.

I LOVE THIS PLACE. It is very inspiring. You never know what you will find! It is…read more"industrial", but can complement a rustic home DIY.