Worst Ace Hardware I have been to Terrible selections…read morePoor customer service Lazy employees

Overpriced and rude service; it's better to drive to Sonora for Lowe's or Angels Camp for Calaveras…read moreLumber. I needed two 1/2" PVC male adapters. The price tag was $1.59, over $1 more than at Home Depot or anywhere else, really. When I went to check out, it rang up as $9.99! I said, "That's an insane price; the tag said it's $1.59." This Flock of Seagulls ex-band member told me, "That's the price!" A simple price check would have resolved this without issue, but that was not in the cards, apparently. And anyone who knows building supplies would have known how insane that price was. Hire people who know hardware and building supplies. I had to track down a manager myself to get this resolved, which was embarrassing show of their customer service. For 10 months I've been paying their "mountain prices" for the convenience of them being local--no more. I'd rather take a 1.5-hour round trip than deal with rude service and inflated prices. TLDR; Go elsewhere.

Found all I was looking for Counter staff very helpful…read moreYard staff helped find what I needed and helped me load it with a lift

Last week my wife and I found out that our bed was broken.... I wish there was a good story, but…read morethere's not. Simply put, the cross supports were in the wrong spots and the plastic frame for our Sleepnumber bed had lost its integrity. What are we going to do. First, Sleepnumber was amazing, as they replaced the defective pieces at no charge and they shipped them to us for....wait for it....no charge. So, we had the replacement parts, now I sought out to ensure that this doesn't happen again. Heck, when you weigh what I do, you do need support. So, I decide more of the wood cross supports are needed. Meeks is the local purveyor of all things wood and the customer service there was incredible. You see, I'm a novice and I need help. I took the measurements, told the salesman what I needed, and they simply did the rest, and, mind you, this all took place on a Saturday morning, a morning I would suspect is a busy morning, filled with novices like me. Did I mention the custom cuts? As I mentioned, I showed up with the dimensions and they made sure that I left with the exact sizes that I needed. The yard guys took care of that. So, I leave happy, my wife and I piece together the new frame, and once again we slept in air supported bliss last night. Meeks had great customer service, and, in this era, it just seems so few really understand and make the effort to take care of the customer. Nice job Meeks.

Date: Sunday, October 27th, 2024 Time: around 3pm…read more *Moorside 30 in. Single Sink Sweet Maple Bath Vanity with White Engineered Stone Top (Assembled) - Sweet Maple ($379) The hubby is remodeling our downstairs bathroom in Tahoe. Unfortunately there aren't many places close by that sell vanities, so we headed to the Home Depot in Carson City. Would have tried to get this delivered, but our last experience with HD involved the delivery company calling us saying they only deliver every other Thurs. And we are never in Tahoe on Thursdays. Then they tried to reschedule the same week after we arranged to be up there on a Thurs. In the end, we did finally get what we ordered, but it was super delayed and a hassle. We had looked at vanities at another HD location and decided to purchase the one above. It was just a matter of finding it and loading it onto the cart. It is all one piece, so if you have someone weak like me helping you take it down some stairs, you cannot remove the top. We found the easiest way was to turn it on it's side so I could grasp and hold onto the legs. Tho it did give me a splinter thru my gloves. A fine location. I just wished there was one closer to Tahoe. REVIEW #3613

7/14/2024- In town…read moreand stopped in to do an online return.. Few customers in front, but cashiers were fairly quick. Customers seem to be happy. Glad to stop in.

I've lived in the Carson valley for ten years and have not found a better selection of hardware. I…read morehave reliably walked in to find the exact part for plumbing, water pump connections, power tools, sprinkler irrigation and weather stripping! The staff is great and they seem to have a deep selection of Carhartt work gear, but I haven't bought anything yet. I've also rented power equipment from the other side of the house both for my projects and the work projects. I would recommend this location to anyone as: The best selection in the valley! "Shop local my friends"

So promised update to below's post. Called EGO to say I'll take my trimmer back to the Bay Area Ace…read moreHardware I bought it from because I something seemed off to me, do they have to fix it free under contract or something? EGO person said no, and I was about to call you back. The phone number is wrong (I noticed; had to look it up on the net I said) and she not sure if this is an authorized EGO service center. No wonder Paul said THEY DECIDE whether it's a warrenty repair and it darn sure wasn't going to be...

Mike Langenfeld (owner) is a joy. I bought an Ariens snowblower that had issues, and he went above…read moreand beyond to resolve them to my complete satisfaction. Then I bought a Weber BBQ for the exact same price as the out-of-town big box store, but it was in town, local business, local sales tax, and they assembled and delivered for free. Can't beat that!

I came in looking for a kitchen faucet as mine had decided to go bonkers... well lucky for me they…read morehad a stainless Delta one in stock and it was priced normally not overpriced for being available! I stuck to my list even though the freezer full of pies was tempting! Apricot pie geez! So I got the RV antifreeze and spray foam and faucet. Ann was super knowledgeable and friendly and helpful. The younger guy stocking the shelves helped me get the faucet down and he was very nice as well. Another man was helpful ringing me up but needed Ann the register wizard to finalize my transaction. I felt good shopping here like a family owns it versus a big corporate monster! Thank you.

I always need help out and there is always someone to do just that. I get their 35lb birdseed, it's…read morea very good buy. I like checking out their clearance aisle, I almost always find something I want there. It's the only place I can get the candy I like there. The staff is very friendly and helpful. If you take the time, you find some really good buys.

Have always had great service. Great selection of products and always some cute things to choose…read morefrom as well. Prices seem to be competitive with others.

Date: Sunday, July 28th, 2024 Time: around 11:45am…read more The hubby and I were on the way to Stateline, and needed to pick up some things for the house. There is a closer ACE location to us, but this was on the way, so we decided to drop by. I needed to get paint primer for the bathroom, and ended up getting Kilz Kitchen & Bath Interior Primer ($36.99 gallon). The hubs had actually gone online to see if they had primer before coming here, so we knew they would would have it. He actually needed to grab some plumbing stuff. What it was, I'm not too sure, but he ended up empty handed, so maybe they didn't have what he was looking for? This location is in a plaza, so plenty of parking. Tho we did have some issues getting out of the lot as a car just decided to stop in the middle of the path and block our way. We honked a few times and they just sat there. I finally got out of the car to tell them to move. They then went into a parking spot before I got to the car. Why they had to sit in the middle of the road, I have no idea. It was very annoying. Good ACE location. Patrons were friendly. REVIEW #3500

Drove across town because it said they are open in 6 on Sunday. Got there at 5:15 and they already…read moreclosed up..

Living in Lake Tahoe is truly magical, but it can be challenging when you need home improvement…read moresupplies with no Home Depot, Lowe's, or similar big-box stores nearby. Thankfully, DIY has stepped in to fill that gap perfectly. While their prices are on the higher side, that's simply the reality of living in Lake Tahoe--and honestly, it's well worth it. The staff is consistently friendly and incredibly helpful, always ready to assist. They maintain a surprisingly strong selection of products, and when you need something in a pinch, they almost always have it in stock. The showroom is beautifully organized and easy to navigate, and returns are handled smoothly with attentive support every time. In the end, the convenience far outweighs the cost. Driving hours to a competitor would easily eat up the price difference in gas alone. DIY has become my go-to spot, and I highly recommend them to anyone in the Tahoe area looking for quality service and a great local shopping experience!

Jerry in the lumber section so very kind and helpful. Very professional and knowledgeable. Thank…read moreyou for your help.

Amazing selection of cool and cozy hats is what stood out most for me at this shop. That and the…read moremusic they were playing - Yaz, something from "Upstairs at Eric's", whose lyrics were all stored somewhere in my brain and came leaking out as I looked for gloves. Found exactly what I needed, with the help of the laid back and friendly staff, and was merrily on my way before the song ended. I would definitely head here again if I was in South Lake Tahoe and needed cold weather clothing and accessories.

This is now an Ace Hardware and we had a fun time checking out the items in the store. The people…read morethere were helpful and had a great sense of humor. There are small useful items for us vacationers, go check them out.

I LOVE THIS PLACE. It is very inspiring. You never know what you will find! It is…read more"industrial", but can complement a rustic home DIY.

Less expensive than other roofing company. Better product and the guys on the phone were very…read morehelpful. Will use again in 50 years when the shingles need to be replaced.