I purchased a ticket and arrived to union station a whole hr before it was time to leave and i asked the dispatcher where to stand and he instructed me where. After 10 min past the bus to leave along with three other strangers waiting he tells us the bus has left already. I used to wonder why megabus has a bad rep now I see why. I completed a inquire and this is what i recived Thank you for contacting megabus. We are sorry to hear that you missed your megabus service. Please be advised that megabus.com reservations are non-refundable and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their selected trip is scheduled to depart. This allows megabus.com drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. No refunds or credits will be given in instances where customers miss the bus. We appreciate your business. Thank you for choosing megabus.com. Sincerely, Briana Megabus Customer Service Specialist ________________________ Megabus Customer Support inquiries@megabus.com Wow I will never travel with them meagabus is some shit! if you are planning on getting a ticket dont trust me waste of money take another bus with better ratings or a train. read more

I have yet to write this review until the 5th bad experience and regret I did not do this earlier. I always swear I will not use this company but after being desperate for a last minute affordable way to travel between DC and NYC I end up buying a ticket and each time have a horrible experience that I say I swear I will never buy another ticket from this company again. FIRST Let me share I am writing this review as I am driving on a new bus company that has won my business over Megabus. The company called BestBus has exceptional service, leaves on time, has all the perks of outlets, wifi comfortable seats and affordable tickets of $30 flat fee no matter when you buy ticket so this is great if you buy your ticket last minute. I HIGHLY recommend BestBus over Megabus. Now to give you examples of the horrible things I have experienced with Megabus. 1. One memorable trip was when the air conditioner started to leak antifreeze or some sticky lime green liquid from above the heads of half the bus on the upper level. It was a disaster because it was a full bus so those passengers could not go anywhere and literally sat through a 4 hour bus ride with this disgusting stuff leaking all over them. Luckily I was on the opposite side from where the aircondition was leaking but it was hard to witness this. (Swore I would never ride with hem again) 2. Another memorable event was when when the bus driver stopped in Bmore (when it was supposed to be a direct trip from NYC to DC and we were not supposed to stop in BMore) and we ended up waiting 1.5 hours for her replacement and when I asked her why we stopped her reply was (my time has ended and I am no longer getting paid, my first thought was didn't you know this before you planned this trip and why does it take your replacement 1.5 hours to come) (Swore I would never ride with them again). 3. The most recent bad experience was when I arrived to DC late and noticed as soon as I walked into Union station that I did not have one of my bags. I turned around and the bus had already drove off. I initially was not as worried because I was the last one off of the bus and the attendant told me the bus was being brought back to the headquarters in Maryland so I figured when they clean the bus they will find my bus and I would be able to pick it up. That never happened. I never got my bag back. It was near impossible to speak with anyone who could help me locate the driver of that bus. Also when I finally spoke to the top person for lost and found she stated "It's not our fault that you left your bag so I'm sorry we can't help you". I completely take responsibility for my mistake of leaving my bag on he bus but that is the last thing a person wants to hear from someone whose job is to provide customer service to help. (Swore I would never ride with them again) 4 Now to the very last time I will ever ride with them which was yesterday when I rode from NYC on the 11pm bus to DC. The bus did not arrive until 12:15am and we did not leave until 12:30. Now on this new company it is Amazing the difference in professionalism. It's amazing how Megabus is never held accountable for their horrible service, their late departures and arrivals, poor professionalism and service. I will make sure on social media to spread the word of other options for others who have had these same horrible experiences and spread the good news of other better options. read more

the worse ... the customer service, the driver, the bus, the chairs, there is no wifi so don't even bother, I had the worst experience last week from DC to NYC, the bus left DC at 2 pm after 4 times that the driver stopped the bus to switch with another driver and every time he said we need to wait for the driver to come and when the passengers started to get mad he started driving again, the drive supposed to be 4 to 4:30 hours but it took us 7:30 hours. I had a train ticket that I missed in NYC and I wrote an email to thair costumer service asking for refound and I got the worst response after 1 day. there are much better companies so dont even try it. read more

They are almost always late. Reserve a 9am bus, they'll tell you it's 15mins late, then bus leaves at 10:30am, which is expected given the traffic, but there are ways around it so you don't make customers wait 2+ plus hours to board. Their buses are also known to breakdown. My first time using Mega bus to go to NY, it took EIGHT HOURS!! It's a 4.5 hour trip.... I've done the DC-NY round trip many times and have used Megabus, BestBus, BoltBus, WashDelux, and Megabus is by far the worst. It should really be an option when you are desperate. Try one of the other companies first and avoid Megabus if you can. read more

I gave one star but they don't even deserve this . I was traveling NY to DC Express bus stopped 10 minutes for coffee break and they left me over there . Customer service didn't arrange an other bus in a 4 hours and I found different company by myself and went to DC. I was frustrated .I told customer service 3 times my backpack was under my seat ,they told me that they will took care of it .When I was in DC could not find it .All my pills was In there . I'll sue the company for sure read more

We paid for a bus ticket on Monday night for the bus to New York on Friday night. I changed the booking to a Saturday as our plans had changed and it was simple and only cost $1. Cheaper than a flight and no hassle. (Via the internet) The service was great, the driver was happy and the movies were fine. I'm 6ft 1 and the seats were comfy for the 4 hr drive. I sat next to the window and on the way back on the isle. No movies on the way back. The location in DC, was central and the short fat blue man sign was easy to find but if it's packed good luck. I think they need a bigger sign for a major bus station, put one up so you can see the spot, don't hide it. Rain may be an issue, as there is no cover to escape to, so if you show up early you'll be soaked for the long bus ride, been late does have advantages. New York end was fine no hassles for boarding home. The ride was smooth, traffic was heavy and got to NY late by about 1 hour, but ride to was fine. The way back was also fine, ran 30mins late and heavy traffic. It's a long ride, bring food and drink, also a book; and read all the details. It was $40 and better than an over priced flight or train. Times travelled; Wash. to NY 8.30 - 13.00 NY to Wash. 14.30 - 19.00 read more

two trips: disaster and nightmare. DC-NY: Late 1 hour! NY-DC: Late 50 min.! No any notice and explanations. Of course, no apology. 'Severe late' is Megabus' #1 selling point. Enjoy! Always late. And you have to keep waiting, waiting, and waiting outdoor - rainy, windy, or very hot under the sun. Very unprofessional staff. Bad communications between staff. It seems they take late/delay for granted. They just hate their jobs, but they have to do the jobs because they can NOT find any better job anywhere else. So, they just like torture passengers as their only amusement or as a revenge to the society. Never take MegaBus ever! read more

Ok, I have to agree with many others here that Megabus is a gamble. I've ridden them 3 other times in the past and here are my experiences: 0 of 3 on-time Infact the last trip I arrived on time only to be the only person in the line to philly. Eventually I see the bus from philly arrive, drop off passengers, then leave. No call or anything to board the bus. When I ask they said that bus wasn't returning to Philly. Ok, so I wait. Eventually I'm forced to take the next bus an hour later. The whole time waiting I'm checking with the people working there and they just keep saying, it should arrive shortly. I can only guess that because so few people were on the 7:30am, they decided it wasn't worth it and pushed those few people to the 8:30am (silently). The other trips to NYC, the bus always arrived between 15-25minutes late. 1 of 3 power outlets on bus Both NYC buses has bad power outlets, I think they were turned off for everyone as I checked quite a few. 1 of 3 wifi internet Again, the buses I took to NYC didn't have wifi Overall I'd take the bus if you have the time and flexibility. Bring a jacket as the bus is quite cold, and a book as your laptop will probably not have power or internet. I've also taken the Bolt Bus and have had a better experience with them. The power/wifi worked and the staff was much more professional. read more

Why even buy timed tickets for mega bus? They overbook and don't communicate which line is for which departure. I arrived half an hour early only to be directed to the wrong line and the told I would have to wait the next hour's bus. Also the WiFi never works. read more

***another update customer service told us somehow this was our fault as we missed a bus...we had been waiting a half and hour for? Literally the worst. Switching to bolt. **update they didn't send enough busses so we're stuck here for another hour? Truly the worst. Never again. Ugh so frustrated. There's a bunch of lines and busses--no communications or signage as so which is which. We asked around and thought we were in correct line...and waited for half an hour before being told we were in wrong lien and had to go all the way to the back of a different line. Plus busses running half an hour late it seems. Never taking mega bus again. read more

on a Megabus from Washington to New York. we have been stopped on the side of the highway for 2 hours as a result of a poorly explained mechanical issue. very little communication from the company or the driver. we have stayed here despite the fact that we are only one mile from a rest stop and the bus is at least minimally operable. NEVER GOING TO TAKE MEGABUS AGAIN read more

I have used mega bus before. And the actual bus and trip was good. This review is more about customer service. I ordered my Megabus through wanderu.com along with an Amtrak ticket. Megabus from Washington DC to VA then Amtrak from VA to Jacksonville NC. So Amtrak calls and tells me that my train is no longer going due to the hurricane Dorian. Totally get it. They give me a full refund. I call Megabus and explain that I won't need my bus ticket due to circumstances out of my control aka this hurricane. And they couldn't do anything to refund me due to their policy. Now I get it, if it was my fault that I cancelled or missed the bus but I have no reason for a bus ticket if I have no way to get to my final destination after getting on the Megabus. Then I wouldn't at be stuck in VA lol. Even tho it was 20 bucks only. It's a hurricane stooping my trip. Just writing this just in case someone else pays more and something happens. Say goodbye to your money lol read more

This bus company is completely incompetent and has no regard for the health and safety of passengers. I took an 8 pm bus to DC from NY. There was a sudden rainstorm that evening and temperatures had drooped from 50 degrees to the high 30s, and no one was prepared with the right type of clothing. After making us wait in the rain, even though the buses had already arrived, we got on and they informed us that the heat was broken and they "couldn't turn off the air conditioning". We were soaked and then had to sit for four hours on a bus blasting air conditioning. There is no excuse for them to not have a back up bus in this situation. Unbelievable. read more

The trip coming back from New York City going to Baltimore on July 31 bus number M 21 the bus was scheduled to arrive at 9:30 PM however it did not come until 10:30 PM upon boarding the bus from New York City to head back into bought some more the driver of the bus was driving reckless. Every speed bump he hit he refused to slow down to the point passengers on the upper deck bodies were bouncing up and down. It was myself with my eight month old daughter four year old son and two teenage daughters we were scared and could not even rest on the bus. Besides myself other passengers were complaining when it started to rain the bus driver still had no regard for the wet roads and continuously sped to get us to our destination. I have never in my life been on a bus where in a 3 1/2 hour trip I could not close my eyes in fear that we were going to crash. The management team needs to look into the driver of this bus and find out what is going on I will never take another mega bus because of this reason. read more

Departing from Washington D.C at 5:00pm, the bus had a 45 minutes delay, without any notification or apologize. Worst experience ever have it :( read more

Wow this bus sucks. Went from NYC to DC. No wifi, no legroom, hot as shit, nowhere to put your bags and smells like piss. Never again.

Terrible policy of no refunds or credits. All you can do is change your trip for another ticket, but if you're not planning to travel in the near future you're screwed. I can't imagine how many thousands of dollars they make a week off people who's plans get canceled and then they have no recourse. Will be using alternate bus services that allow refunds or credits in the future. read more

I made a Yelp to write this review. Megabus is awful, there's no other way to put it. I used Megabus to do DC-NY, a route Megabus runs 15 times a day. Getting from Point A to Point B on time is the only thing Megabus advertises and they can't do that - on neither leg of the trip was the bus even there when we were scheduled to leave. We were two hours late getting into New York and an hour and a half late going back to DC. The trips were on a Tuesday at noon and a Sunday night, there was not bad weather, there was not heavy traffic. Our "express route" stopped to switch drivers both ways, including 4+ hours into the trip on the way back, 20 minutes outside of DC. The wifi claim is laughable. The majority of people who work for this company are rude. There are many bus services that do the exact same thing - take one other than Megabus. read more

Had a ticket for 20th July 7 pm it departs 1.15 HOUR LATE, they didn't even apologize and the driver say to me you should be glad I just made it back but I have 20 minutes break then we could start checking the passengers, not to be impolite but, if the company can't find another bus unit for one hour ish ???!!!! Is the biggest company in DC, the person in charge of the booth was helpless cuz she didn't knew what happened to the bus and not even an estimated time of delayed, so I probably arrive to New York later than midnight, not leaving any options, I'm quite disappointed for the service the fee which is expensive and that you run out of solutions read more

I booked a bus from Virginia Beach to Washington DC, leaving at 410pm. We left at 545. The bus finally showed up at 450 and a grumpy driver let passengers off. Then the driver said they needed to change drivers and the bus would come back in 15 minutes. It came back in just under an hour. I tried calling customer service and couldn't get to a supervisor. 3 times I called and wanted to be transferred to a supervisor because the normal reps can't do anything apparently. After being on hold for a minute at most I was told no supervisor was available and told to call back. There was no option to stay on hold until one was available. Three times. I understand a bus being up to 30 minutes late due to traffic or other reasons "outside their control" but over an hour and a half is unacceptable. Not being able to get in touch with a supervisor is unacceptable. I am more than entitled to a full refund if not more. I will keep calling. read more

Ode to Megabus; I love you, I Iove you not, I love you, I love you not. I took a roundtrip bus within 16 hours from DC to NYC. The reason I chose Megabus is because it has the most frequent departures and the latest departure times of any of the bus companies or other modes of transportation. Their latest NYC departure is at 1:15 am! Booking: The prices are lowest at the first booking and increase upwards to $30 for the later bookings. Both buses I was on were completely full and standby passengers were denied. Even the 1:15 am bus travelling on a Wednesday night was filled to capacity. Go to the "Save Trip" feature on the app and manually add your trip. That helped with directions, updates, and instructions about delays, where to load, etc. It came in handy! All you need to board is show the confirmation number written on a piece of paper. They do not check IDs. Parking: I parked at Union Station. There are apparently over 2,000 parking spots. A representative at Union Station said the garage never gets full, but when I arrived at 1:00 pm on a weekday, the entrances were closed and said Valet Only. I departed the garage and the attendant said to just go into the Valet Only and find a spot. There were only a few spots left. The parking cost for 24 hours is $24. It appears that others park at the Ballston Mall and take the metro to Union Station if they are concerned about parking issues. I imagine if you waited it out you could get a spot at Union Station. Just give yourself enough time. Catching the bus from Union Station: The buses leave from the lower level of the Union Station garage. If facing the front of Union Station, the entrance ramp (if driving) is to the right. The Megabus line is behind the Greyhound and Peter Ban Bus Center, in Lot 35. Twenty minutes prior to departure the line was 40 people deep. If you reserve a specific seat, you can stand in a separate line that gets priority boarding. There are only 10 seats that are able to be reserved (the top level front 4 seats, the top level 2 seats near the stairs, and the four table seats on the bottom level, left hand side. The ceiling is quite low here. Also there is less legroom). The top 4 reserve-able seats go VERY quickly ($7 up-charge). All other seats are first come first served. The parking garage will protect you from rain, but not hot and cold weather. The ride: The ride was mostly smooth, with the majority of the bumpiness being in NYC and on BW Parkway. I can get carsick but the motion was not enough to make me feel ill (I sat on the bottom level near the front at a table seat facing forward). The AC takes a while to kick in and it can be a bit claustrophobic in the beginning but it seems to get roomier as the trip continues. The bathroom smells like antiseptic and it can get overwhelming at times on the lower level. Clientele: All kinds of people ride the bus. You will need to get used to being around the general population. You may witness things that are not part of your everyday life. For instance at a pickup point, the bus driver pulled out a prayer rug and prayed to Islam during the obligatory prayer time. Things to bring: If you are going to sleep at night, bring a jacket to lie on or wear, and a baseball hat that you can lower to cover your eyes from the bright green alien overhead lights and the brightness of the lights during the stops. Bring water and snacks! The signs say no eating, but everyone was eating. Earphones are a must. OMG, people are so chatty! The people behind me never stopped talking for one second the entire 6 hour ride. Bring a charger. There are power receptacles available at most, but not all seats. Some are located on the ceiling, but they were falling out and bumping people on the head. Catching the bus from NYC: The pickup location is different from the drop off location. It's near the Javits Center (large convention center) - 34th street between 11th and 12th. The Convention Center is huge so you want to make sure to get dropped at the correct side of the building if taking a cab. There are no bathrooms and no cover in case of rain. You basically stand in line on the sidewalk. There are two outdoor food vendors (hot dogs, gyros). This location is not organized. There is a line but the bus parks far away from the line and when it's time to board; it's a free for all. Experienced riders know this and sit in strategic locations so they can rush the line. Reliability: Reliability is a concern. On both legs of my trip, there were people trying to board the bus because their bus broke down or because the AC was out and the bus had to be taken out of service. Note: The bus times on the website always indicate the same arrival time regardless of time of day. They do not account for typical traffic patterns during that time of day. Expect a 4.5 hour trip to take 6 hours. read more

Megabus is a SCAM. We were on the road from NYC to DC for 9 hours! AND had to take UBER in the middle of the trip. The driver stopped near Baltimore on the highway waiting for another driver to take over his shift. This was a 5 am bus on Saturday. By 2 pm, we were still on the road due to the heavy traffic caused by an accident. The driver then stopped the bus (although he could proceed driving) saying his driving hours for the day reached the limit of 15 hours and we have to wait for the bus behind to transfer over. No food, no water. We have been sitting in the middle of nowhere on a highway near Baltimore, still 2 hours away from DC. Customer service was AWFUL: lying and not cooperating, not telling exactly where the new driver was at and how long we need to wait. No management seems to be behind as well. No supervisors who could say at least for the driver to take an exit where we can get some water and food. We had to leave the bus and take an uber to drive another hour for $55. I wish I could give them -10 stars. They should not be in business the way they operate. To Megabus management: stop being greedy and hire more drivers so you have one extra driver inside the bus, not "behind that's coming soon." To potential passengers: avoid Megabus at all cost and take Amtrack or Greyhound instead. read more

Megabus left us stranded. We were to go from New York to Washington DC in 5 hours. The bus left an hour and a half late. The bus driver got to Baltimore and couldn't drive any longer because he had exceeded his hours. We were stranded in Baltimore. Megabus had no plan for replacement driver. We end up taking Uber from Baltimore to Washington DC just to get home. Calling the customer service line is it waste of time. They hang up on you. read more

Sitting on a bus right now 20min outside Manhattan, waiting 25min and counting for our "relief driver". The trip has lasted over five hours so far including a 30 minute departure delay. Apparently that wasn't enough advance warning for them to manage a driver change. Awful service, companies like this deserve to go out of business. read more

Let me just start with the simple premise that taking the bus sucks. Were it not for the fact that tickets cost $20 each way, I doubt any bus service would get above 2 stars. Taking the train will save you an hour and a half, and if everything goes right (somewhat rare, I know) a plane will save you 2 hours at least. That being said, it's hard to get round trip on the latter two for less than $200 (cabs from LGA, etc.), so the bus serves the good value market extremely well. That being said, I remind you that taking the bus sucks. It's slow. Its annoying to get passed by every other vehicle on the highway. Megabus stops unexpectedly in places like Bumfuck Maryland and Truck Stop New Jersey. It gets pretty stuffy in a double decker bus crammed with people. The seats are small, covered in some uncomfortable fabric, and dont recline for shit. Its hard to read without getting carsick. Traffic jams are made more treacherous as you watch the train (which happens to parallel I-95 for chunks of the trip) breeze by you and you scream "that should be me!". There's no bar. Still, many people are fans, and if you're in no rush and dont mind wasting an extra hour or 2 (or as some friends report an ungodly 4-8 if traveling on a Friday afternoon), go for the bus. I got the front row on the second level and it was pretty sweet for the first 3 hours. Big windows surrounded me, and I could see the long, straight highway that never seemed to end for every mile of the trip. By hour 4 my ass hurt and I couldnt stop thinking that I could have been in NYC 30 minutes ago if I had taken the train. By hour 4.5 I was sweaty and carsick, and hadnt even made it to the lincoln tunnel. By 5 hours, when I was unceremoniously dropped off on the side of the road in midtown manhattan like some tranny hooker, I was thrilled to be in New York but annoyed it took so long and pretty queezy. And this was on a very mild trafficy day. Any sort of major traffic event I would have probably jumped out the emergency door and tried to jump on a train. I dont know. It is 20 bucks each way. That part's pretty great. However, I took the train home, and oh my god that was luxurious. It was also $110. So, it's just a matter of picking your poison. read more

great experience!! the trick is to book at least a month in advance to get great deals. $6 roundtrip for DC to NY! do yourself a favor and book it even if you don't plan to go ( i mean.. .$6 is the cost of a meal!! crazy) love sitting on the top deck cuz i don't have to see the traffic. don't reserve the higher priced premo seats because you can snag them if nobody else claims 'em the day of. no luggage weight fee. goes fast.. no stops, which i appreciate. gets you there on time and picks you up on time. i love how it stops near metro stations in NYC and not off penn. wi-fi sucks so tether your cell, but the power outlets work (most of the time). the reclining angle is fantastic and beyond what's i've experienced w/ bolt. dude, if you're paying $6 RT or less (those $1 deals, right???) you really have nothing to complain about. it totally beats the ~$40 fee in tolls, plus let's not forget gas, and parking if you drive yourself. 2 thumbs up!!!! read more

Bus was an hour and a half late to arrive. AC was broken for the 4 hour trip after waiting in 90+ degree weather. Will never ride megabus again. read more

If you are going to NYC, take the Bolt Bus and not Megabus. The boarding is really slow, it stops in White Marsh (Bolt is non-stop), and the wifi hardly ever works.this is possibly tr worst DC-NYC bus ride I have ever been on and that is saying a lot considering I make this commute weekly. I figured I would give Megabus a chance and now I know - its terrible. read more

I didn't need any customer service, I didn't need a baggage attendant, I didn't need a dainty bathroom. I just needed to get from DC to Philadelphia. For cheap. And MegaBus provided just that. (Only 15 minutes late - I blame all those annoying tollbooths.) Bonus: The bus driver was loud and boisterous, in the best possible way: She announced: "Ladies, you'll know what I'm talking about - I HAVE MENOPAUSE. Therefore there will be some fluctuations in the bus's temperature. But if you feel at all uncomfortable, feel free to come up here, poke me in the back or slap me in the face, and I'll adjust the A/C for you." read more

So I was doing a last minute trip to get back to nyc from dc and priced Amtrak they wanted $150 one-way while megabus wanted $27.00. And the megabus trip was advertised as only one-hour longer in duration. Figured I would rather save the coin. Also, I've done the Amtrak route a number of times in the past and just wanted to try something different. The bus leaves from union station in DC and I made sure to get there early so I didn't get bumped this was on a Saturday morning and yes there were a number of people on the standby list. The ride over was pretty uneventful with one stop in Baltimore to pickup riders. The wifi worked for me I just wanted to check emails and check up on college football games. The service disallows streaming services like youtube and Hulu so don't expect to watch videos on their wifi. Chose the upper deck seating and seats were okay they are shaped in a bucket seat design really for the average build person. As others have mentioned the ac can seem cooler then normal in my case I made sure to carry along a light windbreaker which I wore on the ride If I ever do the east coast again I'm going to consider this service over amtrak read more

While the bus drivers are great and the bus is comfortable (the bathrooms are not clean!), the Corporate and customer service response to inoperable buses is ineffective and unsafe. On May 22, the 6 pm bus from NYC to Washington,DC was 40 minutes late and malfunctioning- engine cut off every 15 minutes. Corporate response was to drive the bus to Delaware, 245 miles, where a mechanic would look at the bus. Dangerous and unpromising solution. It took 4-7 people to twitter and overwhelm the Customer Service department to get a bus and driver within 50 miles of NYC. I'm not riding Megabus again. read more

If I could give "zero" stars, I would. I booked a trip for business travel on Christmas Eve on Saturday, 12/24/16, from DC to Philly. I normally don't complain to corporate about these kinds of situations, but this was a very terrible experience. Please use another bus service for travel! I was scheduled to leave from DC to Philadelphia at 7:15 am; however, the bus did not arrive until 8:15 am. I understand that technical difficulties happen, but if we are leaving about an hour late, there's no reason why it should take over 4 hours to get to Philadelphia for a trip that should be no more than 3 hours and 15 minutes (and there was hardly any traffic). Needless to say, I ended up missing a business lunch and there's no way that I would have made it back for the second return trip at 3:25pm and make it home in time for a Christmas Eve dinner with family. Then, to top it all off, I realized that the only way I wouldn't completely lose my money was to reschedule another trip which added additional fees and ended up costing me more because I had to think of a realistic destination that I could possibly attend! I ended up taking another service provider for the trip back to DC. read more

Crappiest Crappiest Service Ever. AVOID! Don't use them. I've heard OK things about megabus and decided to go on a holiday weekend trip from DC to NY. I booked my tickets weeks in advance, received the RBS World Bank Charge (Megabus uses RBS to process billing) and never received my confirmation ticket from Megabus. I waited a couple days for the Megabus confirmation e-mail, but it never came. No biggie I thought, I had the RBS Receipt of my purchase so I called in to check on my confirmation e-mail. To my shock, they didn't have any record of my purchase. Megabus couldn't even look up my record from the RBS Receipt I received. What ensued was a 2-hour conversation with multiple idiotic representatives (spoke with 3 people who kept passing me around and putting me on endless holds) and 1 supervisor (David from the North East call center) who was not helpful whatsoever. In the end, they gave me the real Customer Service number (not listed on their website) for additional assistance. Even then, the Customer Service Reps were not helpful. Again, they couldn't look up my information via the RBS receipt I had and offered to rebook my ticket.....of course not at the same time I wanted leave/return because those seats were all taken. I declined. I was assured the charges won't go through, but as I check my Bank Statement today the full charge went through. I called in just now for an update, but was told that the person handling charges will not be into the office until 2:30pm. It's 10am right now.... In the end, I went with www.Vamoosebus.com. Amazing service with them. Quick, direct, clean buses, and the bus driver was awesome (he bought extra coffee for people at the rest stop!). Going to write a great review for them for awesome service. Again, this is for Vamoosebus.com. tl;dr: Pro: NOTHING; AVOID; Danger; Danger Con: EVERYTHING. Customer service is crap with inefficient/unhelpful people. If you don't want to go through the hassle I went through with the call center, call the Customer Service center directly at 908-282-7420 (of course this is not posted on their website). Good luck with the other Bus companies. read more

I give one stars, the buses are already old, apart they need Mechanic on the way, a trip of five hours become seven hours, all the time there are delays. read more

After a trip to and from NYC, I was not impressed with the Megabus. It is not THAT cheap and not THAT convenient. For one, if you are leaving early and/or coming back late (pre or post metro opening/closing) then getting to Union Station is not exactly easy. In my case I had to drive and park (it was a one-day trip so this was cheaper than cabs - plus I am aware of the late-night cab nightmare there). The bus left late. There is no reason for a 6 AM bus on a sunday to be late for anything. The time on the bus was ok. It couldn't really have been better or worse. Coming back, the bus was an hour late. Again, not cool. This is not an airline; there are no air traffic controllers, no weather delay, just their own laziness to blame. The bathroom on the bus was one of the scariest things I had ever seen. It was clogged irreparably, a roiling maelstrom of demon bile, firing up great plumes of blue filth with each bump in the road. Truly horrid. So, to recap, I thought this was going to be a good deal, but it took me in total about 4 hours longer round-trip than just driving to NYC, and only saved two of us maybe $30 over gas + tolls + parking (parking at union station costs as much as parking in manhattan and, again, there's no easy way to get to/from union station when it's early/late). So I was penny wise and pound foolish. This service is really targeted at people who have no other means of getting places. It is not comparable to driving or flying. read more

I've taken the MegaBus several times as I go to college in NYC and live in the DC metropolitan area. A lot of the reviews on here are a little harsh! I find it to be the best way to travel the East Coast, and certainly one of the cheapest! There was an outlet right above our seats which was convenient. Wifi wasn't the best, but there was alright coverage throughout the trip. One thing that put me off was that we had a stop in Baltimore, and picked up a few riders. This was nowhere in the itinerary and was a bit confusing. Nonetheless, it wasn't too long of a stop. If you get there a little early, you can avoid having to sit next to the bathroom. I arrived about 10 minutes early and still got a good seat. One thing that was quite disappointing was the fact that the bus was 30-45 minutes late leaving NYC. I'm sure the stragglers wouldn't have minded this, but it was annoying. I could've saved all the rushing to Port Authority. On the ride back, we sat on the top deck and in the very front (which had a bit more leg room). All in all, it's alright. It's nothing horrible, and for the money, it's a great deal. I'm trying out BoltBus next to see if it's any better. read more

This bus is absolutely the worst means of transportation you could ever imagine. I would give it no star if it let me. I had a two way ticket from Richmond to DC returning in the afternoon. The agent in the Union station took me to a wrong bus to New York instead of Richmond even after I told him several times that I am going to Richmond and himself also checking my ticket. I figured when I got to Baltimore and from there after discussing several times with them I was put ina bus back to DC and am still waiting for the next bus to Richmond which is at 11 pm. I was supposed to be home by 7 pm and now I may not even get there by 3 am and nobody is reponsive of this amount of time loss. The customer service simply told me I cannot doanything to get a refund. That was my first time taking it and it will definitely be the last time. Do not waste ypur money and time on this rubbish. read more

I've used megabus multiple times, with no issues. This time, their service (customer support), left a lot to be desired. I called to try to change/cancel a reservation due to Hurricane Joaquin. I was scheduled to travel on 10/2. The route for my trip was from DC to Raleigh. Most of this route is through VA and at the time of my call, Virginia had already posted a state of emergency. I called the customer support line to discuss changing my reservation due to safety concerns. The woman I spoke to was very rude. She told me that I would be charged a penalty for changing my reservation and that dates are only available through early December. I do not wish to travel by early December. If I change my reservation and then have to change it again, I get charged twice for rescheduling. I would be happy to change it for January, but those dates were not available for re-booking. I think that there should be some waiver due to the severity of the weather and customer safety. I am shocked that Megabus did not taking the state of emergency into consideration. I asked to speak to a manager. The representative refused. I asked again and she told me that she would have to disconnect our call and hung up on me. I am appalled by this terrible customer service. I work in a customer support center and we would never refuse to let a customer speak to a manager and then disconnect them. Virginia State of Emergency: http://www.upi.com/Top_News/US/2015/10/01/Virginia-declares-state-of-emergency-ahead-of-Hurricane-Joaquin/1881443689925/ read more

$28 is the price to learn to never use Megabus! NYC to DC. I purchased a direct bus route with a reserved seat. I arrived on time. Megabus was 1.5hrs late. I had to stand outside NYC in bitter cold. No one knew what was going on. Numerous buses to Baltimore that were scheduled after my DC bus left before me. Attendants just started throwing people on any bus going in the right direction. It was chaos. I was placed on an older, regular charter bus finally. It also stopped in Baltimore. When I asked Megabus to return at least my $3 for a reserved seat I was never given, or potentially more for my inconvenience, they simply said, "Tough. Deal with it!" Megabus does not care about its customers. For $28, they decided I'd be better off as a lifelong critic than actually conducting any type of customer service. They should not be in business. DO NOT USE MEGABUS! They aren't worth your money. read more

This is the third 1 star review I have ever given on Yelp, of the 300+ reviews I have written, and this company doesn't even deserve the 1 star I have to give it. Terrible, terrible company! They do not have the interests of their customers in mind at all. They are only out to make a profit and everything they did this weekend really exemplifies this. For one thing, when we went to the pickup "station," the place was a mess. It was raining and they didn't even have tarps up. They had really crappy tents. It looked like they had gone and bought a bunch of thin picnic spreads and put them up on poles. They didn't even have tarps! The "tents" kept ripping and water kept pouring on all the customers. The line was completely disorganized. For the NYC destination, there were at least 4 separate lines and nothing was clearly marked. The bus took forever to board and when we did board, the woman scanning the tickets started with the first section, even though people were coming in that had not been standing there for as long as we had. In fact, the woman scanned people who were just arriving before us, even though we had stood in the line far longer than they had. We mentioned this to her and she had an attitude and would not scan the other lines before the newcomers... wow. When we put our luggage under the bus, there was no method to the madness. Everyone just stuffed their suitcases under there. There is no security or anything. And when it was time to take our suitcases, it was chaotic. Absolutely chaotic. Anyone could take anyone's suitcase! it was absolute madness. The bus itself had outlets but none of them were working! The bus ride was also very bumpy and made a very random stop at the side of the road in New Jersey, which was very weird because we didn't stop to get gas or anything and we didn't even stop at a center for people to use the restroom and we were just 20 minutes away from our destination. The bus did not make a single stop, even though there is only one bathroom on board and people wanted to stretch their legs, I'm sure. But all of that - that was the least of our concerns. The most EGREGIOUS thing that this bus company did happened for our return. We went to NYC just days before Hurricane Irene was supposed to hit. We had a return bus trip for Saturday afternoon, around when Irene was supposed to hit, and we figured we didn't want to be taking a bus back during a hurricane so instead we called and asked to move up our bus time. They said that if we didn't change it within 24 hours, we would be charged more... Um, really? Even if a natural disaster like a freaking hurricane was coming? Wow, how SCAMMY! But that wasn't the end of it - so we paid the extra money and we moved our bus up to 9:30 AM on Saturday so we could be out of NYC and off the roads when the hurricane was set to hit. We asked the person over the phone about whether the services would be shut due to the storm and she said no and that they were "monitoring" the situation, whatever that means... So we went about our merry way and did our NYC things and got back, exhausted that night at around midnight. At 11:50 PM, Megabus sent its customers (including us) an e-mail that our morning bus had been canceled due to the storm. Umm... really??? You send this e-mail to us at 11:50 PM, right before our scheduled departure? WOW! Of course the service lines were NOT open at that time, and of course we could not reschedule then. And of course all subways and buses in NYC would be shut down the next day at noon. There was nothing we could do at that point. To add insult to injury, the e-mail they sent indicated that IF WE WANTED, we could get a refund if we e-mailed them. Oh ok, no it's ok, you can have the money you charged us and the extra too. Hell yes we want a refund! For the record, my friend e-mailed them for a refund and never got a response. She'll have to put a stop to her credit card charges for the company. At that point, it was difficult for us to do anything. What we had to do was pay $200 each for a train ticket out of NYC the next morning. We got lucky we even got train tickets and our train (which left at 8 AM) was one of the last trains out of New York City the next day. Megabus is a sham, a scam, and everything else that is horrible! They are ONLY out for themselves. They never sent us any e-mails that they MIGHT have to cancel the buses due to weather. Nothing had changed between 7 PM and 11:50 PM that night! In fact, in that time, Hurricane Irene had downgraded from a Category 3 hurricane to a Category 2! If they had told us earlier, we would have made alternate arrangements or perhaps we could have asked them to put us on another bus. They never even gave us options for alternate bus rides back! How shady! It goes without saying that i'll never do business with this company again and I will caution EVERYONE against it! read more