I was trying to book a trip from DC to NY and their website shows me this screen: "We are sorry but your reservation couldn't go through. Try again later" (or similar). So, I did it again and, when I review my bank account I realize it was booked twice. I call customer service right away and, they tell me they can refund the tickets but not the booking fee. It was their website that provided me with the wrong information and tell me they can not do anything else about it. Worst customer service ever! read more

If i COULD give it a negative 1 i would.Let me start off by saying that MegaBus has one of the most unprofessional staff ever! First of all we are in 2020 where the Corona Virus has Unfortunately hit the United States. I had made travel plans to New York City for my spring break,i purchased 4 tickets to leave on 03/11/2020 from Dc to NYC and return 03/12/2020 back to DC. Since over the weekend NY was declared State of emergency my friends and I decided to not risk it and not go to New York anymore.Our first thought was "lets cancel the trip and get our money back".We cancel and got a refund from the hotel we booked but MEGA BUS made it sooo complicate and stressfull. So i call them and they told me that "MEGABUS" could not refund us that we had to email COACH USA?????? and i asked for a phone # to call and they said that there wasn't a phone #???? what ever we were like F it lets just go somewhere else after all its our spring break we all asked off from work so why not try a new place....So now we are planning to go to Philly. I tried changing my route and their website was only allowing me to change one ticket at a time and it told me that i was getting 10 minutes to do the changes..... as i was doing the changes i only got to change 2/4 tickets when i realized that the other 2 tickets had disappear. I call MEGA BUS AGIAN and the rep was so unprofessional... after me explaining to her what happen she told me that i basically lost those tickets that I PAYED FOR ..... so i go and asked her " so what your telling me is that i lost my tickets and money " she said " yup" WTH!!! so now i had to purchase 2 new tickets to Philly i have emailed coach USA and hopefully they can resolve my issue through email ..... read more

On the advice of a frequent rider, I purchased tickets from NYC to Washington, DC instead of booking Amtrak tickets. For $20 each, the fare was less for 3 of us than 1 Amtrak ticket. We pulled the trigger and booked it. Then someone mentioned bad reviews and we checked out Yelp. I have to say, that the 2 star rating made me nervous. HOWEVER, the bus was on time, clean, comfortable, wi-fi was a little slow (every one on the bus was on at once), there were electrical plugs at all the seats, and a bathroom on-board. It occurred to me that since everything went as expected , I usually like many if not most others, would normally have not bothered with a review. I think that is the most likely reason for low ratings here is because only those who really had an unusually good experience (what would that have looked like?) or a bad experience bother to review. So here. You can be comfortable giving them a try. I'm glad I took the chance. read more

Crappiest Crappiest Service Ever. AVOID! Don't use them. I've heard OK things about megabus and decided to go on a holiday weekend trip from DC to NY. I booked my tickets weeks in advance, received the RBS World Bank Charge (Megabus uses RBS to process billing) and never received my confirmation ticket from Megabus. I waited a couple days for the Megabus confirmation e-mail, but it never came. No biggie I thought, I had the RBS Receipt of my purchase so I called in to check on my confirmation e-mail. To my shock, they didn't have any record of my purchase. Megabus couldn't even look up my record from the RBS Receipt I received. What ensued was a 2-hour conversation with multiple idiotic representatives (spoke with 3 people who kept passing me around and putting me on endless holds) and 1 supervisor (David from the North East call center) who was not helpful whatsoever. In the end, they gave me the real Customer Service number (not listed on their website) for additional assistance. Even then, the Customer Service Reps were not helpful. Again, they couldn't look up my information via the RBS receipt I had and offered to rebook my ticket.....of course not at the same time I wanted leave/return because those seats were all taken. I declined. I was assured the charges won't go through, but as I check my Bank Statement today the full charge went through. I called in just now for an update, but was told that the person handling charges will not be into the office until 2:30pm. It's 10am right now.... In the end, I went with www.Vamoosebus.com. Amazing service with them. Quick, direct, clean buses, and the bus driver was awesome (he bought extra coffee for people at the rest stop!). Going to write a great review for them for awesome service. Again, this is for Vamoosebus.com. tl;dr: Pro: NOTHING; AVOID; Danger; Danger Con: EVERYTHING. Customer service is crap with inefficient/unhelpful people. If you don't want to go through the hassle I went through with the call center, call the Customer Service center directly at 908-282-7420 (of course this is not posted on their website). Good luck with the other Bus companies. read more

I would like to say that this will be the last time I use this service. The fact that despite calling to explain that I will miss the only bus leaving to my location because of traffic, I was told that there's nothing they can do outside of me taking a bus tomorrow which I'm not guaranteed on is unacceptable. Moreover the money I spent cannot be used for another ticket. I've used other bus services and have always been given credit that can be used. This company is thief that I will not patronize and will make sure to tell others not to patronize this horrible company. It deserves the one star it has. read more

Zero reliability and horrible, horrible customer service. I will NEVER use this so-called service again. My wife and I showed up for a 6:15am departure from Annapolis to NYC. The bus arrived on time, but then broke down mechanically and could not depart on time. The driver informed us that another bus was on way and we should be able to depart within the hour. Well, by 7:30am the replacement bus still had not arrived, so we had to cancel my trip because we would miss our appointment at the destination. I called customer service to refund my ticket, but the rep told me the Terms and Conditions we agreed to state that the company will not refund tickets. In actuality, the Terms and Conditions state they will not refund tickets due to circumstances beyond their control, such as traffic, weather, etc. But my point was that the mechanical conditions of the buses they drive are, in fact, within their control. The Customer Service rep's response was that the CONDITION OF THE VEHICLES WAS NOT THE COMPANY'S RESPONSIBILITY. At that I asked to talk to the manager. After explaining the situation again, the manager was adamant that the company would not refund my tickets due to a mechanical breakdown of the bus. Well, thank you, Megabus, I am now out $175 (price of two round-trip tickets) because you can't maintain your own vehicles. Next time I'll pay a little extra and take the train. read more

After a trip to and from NYC, I was not impressed with the Megabus. It is not THAT cheap and not THAT convenient. For one, if you are leaving early and/or coming back late (pre or post metro opening/closing) then getting to Union Station is not exactly easy. In my case I had to drive and park (it was a one-day trip so this was cheaper than cabs - plus I am aware of the late-night cab nightmare there). The bus left late. There is no reason for a 6 AM bus on a sunday to be late for anything. The time on the bus was ok. It couldn't really have been better or worse. Coming back, the bus was an hour late. Again, not cool. This is not an airline; there are no air traffic controllers, no weather delay, just their own laziness to blame. The bathroom on the bus was one of the scariest things I had ever seen. It was clogged irreparably, a roiling maelstrom of demon bile, firing up great plumes of blue filth with each bump in the road. Truly horrid. So, to recap, I thought this was going to be a good deal, but it took me in total about 4 hours longer round-trip than just driving to NYC, and only saved two of us maybe $30 over gas + tolls + parking (parking at union station costs as much as parking in manhattan and, again, there's no easy way to get to/from union station when it's early/late). So I was penny wise and pound foolish. This service is really targeted at people who have no other means of getting places. It is not comparable to driving or flying. read more

I've taken the MegaBus several times as I go to college in NYC and live in the DC metropolitan area. A lot of the reviews on here are a little harsh! I find it to be the best way to travel the East Coast, and certainly one of the cheapest! There was an outlet right above our seats which was convenient. Wifi wasn't the best, but there was alright coverage throughout the trip. One thing that put me off was that we had a stop in Baltimore, and picked up a few riders. This was nowhere in the itinerary and was a bit confusing. Nonetheless, it wasn't too long of a stop. If you get there a little early, you can avoid having to sit next to the bathroom. I arrived about 10 minutes early and still got a good seat. One thing that was quite disappointing was the fact that the bus was 30-45 minutes late leaving NYC. I'm sure the stragglers wouldn't have minded this, but it was annoying. I could've saved all the rushing to Port Authority. On the ride back, we sat on the top deck and in the very front (which had a bit more leg room). All in all, it's alright. It's nothing horrible, and for the money, it's a great deal. I'm trying out BoltBus next to see if it's any better. read more

I've used megabus multiple times, with no issues. This time, their service (customer support), left a lot to be desired. I called to try to change/cancel a reservation due to Hurricane Joaquin. I was scheduled to travel on 10/2. The route for my trip was from DC to Raleigh. Most of this route is through VA and at the time of my call, Virginia had already posted a state of emergency. I called the customer support line to discuss changing my reservation due to safety concerns. The woman I spoke to was very rude. She told me that I would be charged a penalty for changing my reservation and that dates are only available through early December. I do not wish to travel by early December. If I change my reservation and then have to change it again, I get charged twice for rescheduling. I would be happy to change it for January, but those dates were not available for re-booking. I think that there should be some waiver due to the severity of the weather and customer safety. I am shocked that Megabus did not taking the state of emergency into consideration. I asked to speak to a manager. The representative refused. I asked again and she told me that she would have to disconnect our call and hung up on me. I am appalled by this terrible customer service. I work in a customer support center and we would never refuse to let a customer speak to a manager and then disconnect them. Virginia State of Emergency: http://www.upi.com/Top_News/US/2015/10/01/Virginia-declares-state-of-emergency-ahead-of-Hurricane-Joaquin/1881443689925/ read more

This is the third 1 star review I have ever given on Yelp, of the 300+ reviews I have written, and this company doesn't even deserve the 1 star I have to give it. Terrible, terrible company! They do not have the interests of their customers in mind at all. They are only out to make a profit and everything they did this weekend really exemplifies this. For one thing, when we went to the pickup "station," the place was a mess. It was raining and they didn't even have tarps up. They had really crappy tents. It looked like they had gone and bought a bunch of thin picnic spreads and put them up on poles. They didn't even have tarps! The "tents" kept ripping and water kept pouring on all the customers. The line was completely disorganized. For the NYC destination, there were at least 4 separate lines and nothing was clearly marked. The bus took forever to board and when we did board, the woman scanning the tickets started with the first section, even though people were coming in that had not been standing there for as long as we had. In fact, the woman scanned people who were just arriving before us, even though we had stood in the line far longer than they had. We mentioned this to her and she had an attitude and would not scan the other lines before the newcomers... wow. When we put our luggage under the bus, there was no method to the madness. Everyone just stuffed their suitcases under there. There is no security or anything. And when it was time to take our suitcases, it was chaotic. Absolutely chaotic. Anyone could take anyone's suitcase! it was absolute madness. The bus itself had outlets but none of them were working! The bus ride was also very bumpy and made a very random stop at the side of the road in New Jersey, which was very weird because we didn't stop to get gas or anything and we didn't even stop at a center for people to use the restroom and we were just 20 minutes away from our destination. The bus did not make a single stop, even though there is only one bathroom on board and people wanted to stretch their legs, I'm sure. But all of that - that was the least of our concerns. The most EGREGIOUS thing that this bus company did happened for our return. We went to NYC just days before Hurricane Irene was supposed to hit. We had a return bus trip for Saturday afternoon, around when Irene was supposed to hit, and we figured we didn't want to be taking a bus back during a hurricane so instead we called and asked to move up our bus time. They said that if we didn't change it within 24 hours, we would be charged more... Um, really? Even if a natural disaster like a freaking hurricane was coming? Wow, how SCAMMY! But that wasn't the end of it - so we paid the extra money and we moved our bus up to 9:30 AM on Saturday so we could be out of NYC and off the roads when the hurricane was set to hit. We asked the person over the phone about whether the services would be shut due to the storm and she said no and that they were "monitoring" the situation, whatever that means... So we went about our merry way and did our NYC things and got back, exhausted that night at around midnight. At 11:50 PM, Megabus sent its customers (including us) an e-mail that our morning bus had been canceled due to the storm. Umm... really??? You send this e-mail to us at 11:50 PM, right before our scheduled departure? WOW! Of course the service lines were NOT open at that time, and of course we could not reschedule then. And of course all subways and buses in NYC would be shut down the next day at noon. There was nothing we could do at that point. To add insult to injury, the e-mail they sent indicated that IF WE WANTED, we could get a refund if we e-mailed them. Oh ok, no it's ok, you can have the money you charged us and the extra too. Hell yes we want a refund! For the record, my friend e-mailed them for a refund and never got a response. She'll have to put a stop to her credit card charges for the company. At that point, it was difficult for us to do anything. What we had to do was pay $200 each for a train ticket out of NYC the next morning. We got lucky we even got train tickets and our train (which left at 8 AM) was one of the last trains out of New York City the next day. Megabus is a sham, a scam, and everything else that is horrible! They are ONLY out for themselves. They never sent us any e-mails that they MIGHT have to cancel the buses due to weather. Nothing had changed between 7 PM and 11:50 PM that night! In fact, in that time, Hurricane Irene had downgraded from a Category 3 hurricane to a Category 2! If they had told us earlier, we would have made alternate arrangements or perhaps we could have asked them to put us on another bus. They never even gave us options for alternate bus rides back! How shady! It goes without saying that i'll never do business with this company again and I will caution EVERYONE against it! read more

Last time I was on Megabus there was a group of people smoking pot on the line to get on the bus. Yup. That's right. And -- when we were herded on the bus like errant, juvenile delinquent cattle -- everything reeked of pot. But being a slow learner (and Bolt was sold out) I booked again. With one exception, Megabus employees seem to be schooled in the art of douchebaggery. In fact, waiting in line I overheard a supervisor remind employees to be polite to customers and the employees were indignant at the proposition. Seems they have embraced the morass of assholism that is the MB experience. Indifferent service I can live with, but I don't understand the outwardly rude and hostile service. Do yourself a favor and take Bolt. Or hitchhike. read more

Megabus sucks! I'm on it right now on my way to NYC. If you sit upstairs, you'll feel like you're in a sauna regardless of the season outside. I feel like I'm being transported to prison. The workers are a bunch of ghetto and rude individuals that I don't trust with my bag. All in all, this is my last trip on megabus. read more

I definitely recommend giving Megabus a try! I took it for the first time from Washington DC to Pittsburgh and expected the worst. I'm pretty easy-going and didn't have a strict time schedule. It was much better than I expected and I will definitely be using it again. Similarly, my 19 year old took it from Raleigh to DC to Buffalo and was fine with everything except maybe the safety of their bus stop locations at night. Which, I agree with. The DC stop is in a wire-fenced in parking lot. You might think the megabus comes to the nearby bus stop near the road, but it doesn't. Parking on the street was crowded. You'll probably have to walk some. I don't think parking was allowed in that lot. I could walk there pretty easily from Union Station and I use a cane. There were lines with orange cones with signs of cities to indicate lines. I felt it was organized. The people I was near were super friendly, and a few said they ride it often and never had any problems like reviewers talk about. (Although it appeared to me that most bad reviews were for buses between DC and NYC. ) Buses ran on schedule for the most part (maybe 20 minutes here and there, but that's expected.) Drivers were very friendly. Luggage was handled fine. The bus was clean, smelled fine, the bathroom was clean and didn't smell bad. Seats were narrow, but cushioned and fine. The aisle was narrow. I had problems with my over-stuffed backpack walking through. Not much leg room. Tall or heavy person might want to sit in back, there's no arm rest in the middle of seats. (I'm only 5' 2" so not a problem.) Fortunately, I think everyone except a few people got their own seat. There is storage on top. It was air-conditioned. All you need is your confirmation number, you don't need a printout or i.d. or anything. Myself and others on the bus were not able to get wi-fi. First, I thought it was my computer even though it worked fine at Union Station. But I asked other people and they couldn't get wifi either. Once I got in a hotel room, it worked - so certain it was megabus. It said you were connected, but you couldn't get on the internet. But the plug was working and convenient for cell phone and offline stuff. (Next time I'll bring headphones and audio books!). I would not go on megabus expecting wifi. The bus was quiet. I was able to sleep. (Admittedly, I had been up for 24 hours, so pretty easy.) On the bus ride from DC to Pittsburgh we did stop to eat at a travel center. (Bit pricey for me. Bring food if you're on a budget.) We did not stop from Pittsburgh to Buffalo. Pittsburgh stop was near the convention center, however it was under the bridge, near French Street, although on megabus it's listed as Penn Street I think which is a few feet away. If you tend to sleep on buses, be aware that they might not announce when you reach your destination. Just seems like it would be standard procedure and a nice thing to do during those groggy look-out-the window instances and all you see is unfamiliar landmarks. I definitely recommend giving it a try. I would NOT arrange travel with short arrival times between concerts, job interviews, etc. Megabus is definitely worth the price. So many advantages over driving, and I generally like driving and prefer to drive. (Granted, I live in a rural area.) But gas is crazy now. (And my car is on its last leg.) I did not feel the 1 trip was unpleasant at all. Update: Left Behind I'm adding after traveling on about ten different megabuses. I had one somewhat bad experience, and nine just fine. The bad: A bus driver from Knoxville to DC left SEVEN us (unrelated) at a bus stop somewhere in VA when we stopped on a break. This has happened before to other people, I've read it on reviews, and I met a girl another day who was left in Buffalo. Kinda wondering if it isn't the same driver. Worse, the bus driver tried to blame it on two teenage guys for ordering food and was yelling at them totally trying to throw the blame on them. (The others didn't order food.) The bus did turn around and pick us up, thanks to riders who reported empty seats and his assistant. Other than that ridiculous trip (pretty sure that's a bus driver with an ego problem), my other nine or so trips were just fine. In fact, a couple were excellent with WIFI and everything. I've also taken a couple greyhounds recently - and I thought about this - but if asked, I'd take megabus over greyhound. Not much difference in the physical aspects, (except I like the cupholders on greyhound), but you don't have to go through the ticketing and luggage process with megabus like you do with greyhound. It's simple show your reservation number and throw your luggage in process. But, doubtful you'll get wifi, and you might get a bus driver with an ego - or many of the very nice professional ones I've had. After more megabus experience - I still give them a four. read more

This is the first review I have ever written in my entire life..... The bus broke down 30 or so minutes from the departure. For nearly 2 hours no communication about when the next bus will be coming. Poor service. The seats smell terrible. Please please please......save yourself. read more

Instead of spending a ridiculous amount of money parking for 2 nights at our DC hotel, a group of 14 of my friends decided to take the Mega Bus from NYC to DC and back 3 days later. The tickets were super cheap in comparison to what we would have spent if we drove down. We all bought our tickets in advance on the mega bus website. The earlier you purchase the tickets the cheaper they are. You have to bring your confirmation email with you or just show it to them on your handy dandy smartphone. We all got to the meeting place nearby Port Authority where the bus was picking us up early so we could all sit together. They promptly boarded us on time and off we went! We were all able to sit together which was nice. The bus is a double decker bus which was cool, we sat on top in the front. The people in the first row get a nice view of the road since they are by a big window. You are allowed to have one luggage that they store for you under the bus along with one carry on bag. There is wifi on the bus along with outlets which is great if you want to watch a movie on your laptop or get some work done on a long trip. To my relief, there was a bathroom on the bus and it was surprisingly pretty clean. The seats were a little tight and I could see it being awkward if you were stuck sitting next to someone you don't know or someone much bigger than you. I was next to my boyfriend so lucky for him i was leaning on him the whole time attempting to sleep. After a while my knees got cramped but you can always attempt to get up and walk around, just make sure you hold on otherwise you'll end up falling on someones lap! It took longer to get home since the bus made a pit stop in Baltimore to pick up some people but overall the experience on the bus was great considering the amount of money we saved by taking it. I would definitely consider taking the mega bus again since I am usually one of the people stuck driving on group trips and it was nice to just relax and be driven to out destination! read more

You get what you pay for, and that isn't much. Pro: - They are probably the cheapest option for trans-city travel on the Northern East Coast Con: - My last six trips (3 RT) have been between 1-2hrs+ late. I'm not exaggerating. It also doesn't help that it's winter and waiting even a little longer than you absolutely have to is almost unbearable. - One of my buses actually broke down and we sat for 1hr on the side of the road before the bus magically turned back on. We were told that after we had waited 2.5 hours for the bus to arrive, we would now have to sit here and wait for another passerby bus to hopefully stop and start filling in their empty seats. - My last bus, scheduled for 7:20pm from Philly to DC, never arrived. At 9:30pm we were told that no one knew where our bus was, but that they would try to fit us into the 8:20pm bus-- which was going to be 1.5hrs late. Because of all my other experiences with them, I gave up and went into the warm comfortable train station and paid for a last minute-- but wonderfully luxurious-- train ticket. - Customer service is a joke. Don't even bother. They are understaffed, under informed and uncaring. Nothing is a guarantee. Their "systems go down" right when you are trying desperately to change your ticket. They have a ZERO return policy. They say that any queries have to go through their website, whose customer service section is neither informative nor easy to navigate. - I have sat on plenty of their buses where the WiFi and/or power outlets haven't worked. But, depending on how long you wait for the bus to arrive, and how cold and miserable the weather is, you won't care--- any type of warm seat will seem totally acceptable. My advice is skip MegaBus in the winter when it's inhumane to wait that long or be stranded. In the summer...... use it only if you REALLY REALLY can't afford it and you don't value your comfort. I kept giving them another shot, but that was it. I'm through. read more

Took a round trip bus from Washington DC to NYC. From DC to NYC the bus was pretty empty. We were able to choose any seats we wanted. The ride was ok and got there a little behind schedule. It did not drop us off at Union Station like the ticked specified, it dropped us off a couple blocks away at a undisclosed location. To top it off it was 5 in the morning and first time in NYC. I just wished they had told us where we were going to get dropped off and plan our route accordingly. From NYC to Washington DC had a 3:30pm scheduled time. Arrived at the location at around 3:00pm. I didn't think we needed to arrive hours before. This isn't an airport. I guess several busses were to meet around that time and the crowds of people were overwhelming. Negatives We didn't board till 3:45. The two guys loading the bags were just complaining about all the bags people had. We were one of the last ones to get into the bus and very limited on seating. Forced all three of us to get separated on a 5 hour ride. Bathroom had no toilet paper and barely sanitizer. The driver was ghetto and rude and just in a hurry to leave. I had to tell her that I wanted to make sure that my bf had boarded already and just gave me attitude telling me that she had to get on the road. It's not my fault you guys are disorganized. Overall I will NEVER ride with Megabus again. Very disorganized company. read more

Be forewarned that buses never depart on time, and during weekends 30% of time expect greater than 2 hour late departures. Once on board, power outlets may work 1/2 of the time, wifi hardly ever. But I do appreciate the ticket-takers, luggage-loaders and the drivers - they are nice and helpful (if you're considerate of them). Also seats are comfortable, bus is fairly quiet, ride is smooth. There are so many simple things management could do to improve customer experience - for starters they could provide reliable status (I'm pretty sure every bus has a GPS system on board) so that we don't have to stand out in cold in winter and steamy heat in the summer (if you use app to check status or ask attendant you get a "no information available" response). If there are any 6-Sigma Black-Belt consultants with connections to MegaBus HQ ... please try to convince the company to hire you for improvement projects. read more

I will never take Megabus again. I was not aware of other companies but boltbus and Megabus, now i know better. I took Megabus from NYC just b/c boltbus was sold out. next tiem, i will rather walk to dc and this is why: 1. It was more expensive than boltbus and with much less to offer 2. There was no organized line to wait for the bus in NYC. it was a mess, no one knew which way to go and on top of it, the bus was half an hour late. 3. The wi-fi wasn't working 4. It was much dirtier than Boltbus 5. The Megabus (a.k.a the Polar express) was freezing all the way to dc, we asked the driver to turn it down a notch but that didnt work. I was curious why Megabus had so many free seats, even lastminute. I finally know why . read more

Take this reviews serious, I am very cheap and I thought megabus was the answer to my trip. REALLY, please take grayhound or any other service available other than Megabus. 1. Poor customer service, no room for complaints. No helpful staff to improve service. 2. Rude bus driver from Hampton to DC, He refused to let me in the trip claiming that my reservation was incorrect. 3. The bus driver refused to call customer service to verify because he could not waste his prepaid phone airtime. 4. Seats are very uncomfortable, my rear hurted bad when I got to my destination. 5. Wi Fi,!!!!a joke, it does not work, it loads to make it seem as it is available. 6. Pay cheap, you get it expensive,. So why not pay money to get what you pay for. 7. Ood concept for the owner, but experience for the riders who are attracted by the outside beauty megabus. 8. Six buses on line, no direction or labels to identify the bus you are travelling with. 9. The worst bus driver to assist mankind rude, inexperienced, careless and there for a pay check only. 10. For the worst poor review on yelp and everywhere, please do not ignore this reviews, they are so true that will help you avoid ridding this sketchy business. The grayhound staff fell sorry for the way I was treated on that day, they immediately approached me to see if there is any help I could take advantage to get to my destination. I swear never will I use this services again or will recommend it to anyone. Please Megabus is a mess to be called a business,, avoid this bus service and save your self some money with this funky business. read more

cheap, efficient, safe and on time...what more can u ask for? lol the DC location is moving to Union Station, which is awesome for me b/c it will only be three blocks away from my apt read more

I booked an overnight Mega Bus from DC to Knoxville, then I found these reviews and was wondering what had I done? Nonetheless, what was done was done. This review is only for the DC to Knoxville route, as it was a better experience via my return and deserved a different review. First of all, this is a discount bus service. Therefore, I'm willing to write off a lot of things. Am I willing to write off obnoxious staff? Not so much. Our journey begin in Baltimore, where my wife and I caught the Marc-Penn train down to Union Station. We grabbed dinner and went outside to catch the Mega Bus Shuttle, which according to the website operated every 30 minutes. The shuttle never came, so we had to walk there. Thankfully it was only a few blocks from Union Station. THE STOP Many people have complained about the lack of shelter at the bus stop. Let me describe it this way; there is no shelter. Therefore, be prepared for whatever the elements throw at you. THE BOARDING (sounds like a movie name, doesn't it?) Two staff members called for our route and we showed them the printed out e-mail and they pointed us to the bus. Now for the reason I gave Mega Bus a one star review. We meet the driver. He was already a little irritable, which I could partially understand for someone who drives a bus all night for a living. My wife and I were preparing to board and he told my wife she couldn't take a small laptop roller bag on the bus. I ask why and he responded "It's got wheels". He was already on the cranky side so I decided it was best not to argue with a man who was going to be driving me for the next 10 hours. I should note the website says nothing about carry-on bags with wheels not being allowed. Once boarding the bus, we secured seats right towards the front of the bus. I wish I recorded everything with my phone that happened in the next 5 minutes. A woman boarded the bus with a small child (maybe 3-4 years of age). The child obviously had a cold or something. There were no more double seats on the bus available so the same guy who handled our bags said that she and her son would have to sit separate from each other. Obviously this bothered the mother, her child was already upset, and he demanded again that they would have to separate. My wife and I were the closest to this situation and I offered them our seats so that she could sit with her child. The driver then barked at me "YOU'RE NOT DOING ANYTHING". By this point, the child is very upset, crying, and the driver's behavior is unacceptable. There were two seats next to us with the driver's luggage in it (wheels on the luggage too at that!). The driver then jerked the luggage out of the seat and put it in another seat. He then demanded that they sit down there. The child is screaming at this point. He walks to the back of the bus muttering something about sick people before coming back to the front, still muttering. It was 11:01 pm at this point. Two additional guys tried to get on the bus as he was coming to the front. He stopped them before they got on and said "YOU'RE LATE, YOU CAN'T GET ON THE BUS". Yes, he was really yelling this. The guys said "seriously?". The driver said "YES". He then stepped outside the bus, argued for a minute or two with them and then said "so and so needs to check you in". He was referring to a woman who was the second driver that was sitting near us on the bus. At that point, the woman driver huffed, groaned, and slammed the papers she was holding on her lap before going outside. Eventually, the drama was resolved, we were all boarded, and taking off. Everything was fine minus the child who was still visibly upset and crying, continuing to do so for at least 30 minutes. THE RIDE The ride was exhausting, but not terrible. For a night time ride, it was annoying that every time they switched drivers, every single light in the bus was turned on. They also complete a lot of paperwork, taking 10 minutes or so each time, leaving the lights on during this. I understand that paperwork needs to be done, but please TURN THE LIGHTS OFF, PEOPLE ARE TRYING TO SLEEP! So expect to be woken-up every 2-3 hours. Also pack a snack and water, they didn't let us off until 7 hours in! We did arrive on time to our destination, but I felt like crap the rest of the day. I paid way to much for these tickets and no I didn't get the $1 deal. Next time I'm driving. read more

I have been a proud advocate for the Mega Bus. I've been a customer for 2 years now and it's always been my go to resort for traveling from DC to NYC. However, recently I took it for Memorial Day weekend and I wasn't as pleased as usual. My bus was scheduled to leave at 7:40 a.m. and I arrived to find out that we hadn't boarded a bus yet nor had our bus arrived. Myself and 15 other people were standing in the wrong line, and it didn't help that there aren't any signs to let you know which line is what; you basically have to walk down the line asking people. Then to make matters worse, the lady who was checking our numbers was yelling at us because she was mad we weren't in the correct line, then when we asked her where to go she just shooed our line towards the back and told us to wait very rudely, then when a bus arrived, we didn't leave till about 8:30 a.m. or so. I was very shocked with Mega Bus because I'm used to DC staff being timely and in order but whomever was running that shift early morning was not on their A game. To add insult to injury, not only did the OUTLETS NOT WORK, but the WIFI WAS HORRIBLE. This was a big issue for me seeing that my phone is my means of communication so I needed it to be charged especially being a woman traveling in a major city that I'm not too familiar with. My GPS was my guide but since the outlets weren't working, I didn't have enough juice to get around. Then the wifi was on and off, it would connect and then disconnect. Don't offer these services if they aren't working. I wasn't the only one pissed off, but everyone was asking the driver what was wrong with the outlets and wifi. So, unfortunately I had to travel back on Mega Bus from NYC, who's idea was it to move the stop all the way to 34th street between 11th & 12th! I liked the old stop which was behind Madison Square Gardens or better yet, move the stop near Penn Station because that requires people to walk literally 6 or 7 blocks depending on where they are coming from. Also, there weren't any signs to signify that the mega bus stop was there! I had to keep asking every step I took. Finally arriving, the bus outlets weren't working again, and the wifi wasn't working either. I was really disappointed with Mega Bus, I have referred friends/family but I will no longer be using your services after this experience. Hopefully, they actually read these reviews and will take time to change. From now on, I think I might have to just go to Bolt Bus or even China Bus!! read more

Being poor means wasting a lot of time and putting up with a whole lot of inconvenience. That is basically the mega bus experience, it can be incredibly cheap but that doesn't make it pleasant. I just took the megabus to Toronto from Washington DC, and I paid $130 round trip. That wasn't a special or anything and I actual got the ticket pretty last minute. I couldn't have driven the car that I don't own to and from Toronto for much less than that. So how was the trip? I lined up 45 minutes early so that I could get a plum seat. The bus came on time and was almost totally filled by the end. The seats aren't bad for a short trip to New York, but they are very cramped to try to sleep overnight. Wireless didn't work at all for the trip. We were woken up in Baltimore, Harrisburg, some random rest stop about half way on the trip, Buffalo and at the border. Of course this makes it impossible to really get a refreshing night's sleep. Aside from the non-working wireless, my main problem with this trip was that megabus totally screwed up the schedule and so we sat in Buffalo for over an hour longer than we were supposed to because they were in the process of switching the schedule from a 9:30 pm departure to an 11:00 pm departure from DC. They had made the switch for those of us in DC but hadn't for people going from Buffalo to Toronto, so that meant an extra 90 minutes on the bus for those of us who got on at DC, as we waited for the Buffalo people to show up. Obviously, there is a big difference between spending 11.5 hours on a bus, and spending 13 hours on a bus and of course it means you cannot rely on the schedule. Really annoying. Return trip itself was more pleasant but we were again over an hour late, this time at the border. All I want is some reality about the schedule. I took Megabus again last week from DC to Hampton Virginia. It should only be a 4 hour ride leaving at 7:45 pm and arriving at 11:45 pm. At that time I had people willing to come get me. When the bus didn't leave until 10:00 and I wasn't scheduled to arrive until 2:00 things got more difficult. I understand buses are late, things happen. There are a couple of reasons this was particularly annoying. First, we saw bus after bus departing empty for the depot, and we were standing there in line for a bus that is stuck in traffic coming from Philly. Second, it was clear that this happens every Friday and Saturday night. It is one thing to have an error, it is a second thing to have a schedule that is not realistic and to do nothing about it. Overall Megabus is cramped, unreliable, impossible to do work on. The wireless would be great, if you could depend on it to work, or if you had enough room to use a computer. I'm poor, which means I need megabus if I'm going to have mobility, it certainly doesn't mean I like it or the experience. read more

Hooray for Megabus! Fab experience. Took the 5:15 a.m. bus to NYC and slept the entire way. Arrived at 9:30 a.m. refreshed and ready to take on the City. Quiet, clean and efficient (even with the stop at White Marsh). Can't beat it for $19! So...to Megabus....Keep on Keepin On! read more

I booked a one way ticket from Atlanta, GA to Columbia, SC. The seat was broken which left me in an upright position for a 4 hour trip. In addition, the woman who sat behind me seat was also broken. When I spoke to the bus driver, he advised me to contact their customer service and request a refund. I emailed Mega Bus and complained about the seat and how uncomfortable it was. They gladly offered me a refund of the price paid minus any booking fees. A few days later, I went to inquire about my refund and was told that they would only refund me $1 (which was the cost of the reserved seat). When I asked the customer service rep if she thought that was fair she told me she did and there would be nothing further they could do. Beware consumers. You clearly get what you pay for here. And they claim they offer no refunds unless it was something that they could have prevented, which they could have had they properly inspected the bus prior to any departures. read more

I have spoken with a supervisor named, Nastacia, on Monday, August 21, 2017. She didn't yell but she had a sound of irritation in her voice. She informed me in order to have an investigation I had to have it in a certain number of days of the phone conversation. I didn't know that at the time. I still say even if I didn't meet the dateline to use the reservation, it still should have been handled in a more friendly professional manner. I will stick with what is better and that is Greyhound. Good bye Mega Bus. N. B. read more

Megabus has the worst customer service ever! I booked my Megabus ticket on a Wednesday and I received an email from a company called RBS stating that they charged my credit card. However, this was not a confirmation. Therefore, the day before my trip I was looking to print out the confirmation and I called them and they said my reservation did not exist. I asked how they could charge me for something that I did not have. They agreed this was a bad policy. They blamed me for not calling sooner. When I tried to get a refund the Customer Service agent told me to call back and then hung up on me! I have ridden a number of other buses before (Bolt and Washington Deluxe) and never had this much of an issue with the Customer Service. read more

Second time rider here (and last) and prior Bolt Bus customer. The bus A/C on the first trip (DC to NYC) was too cold - driver said he couldn't adjust. - so we froze our @sses off for four hours. The A/C on the return trip was broken with temps in excess of 90 degrees onboard. Although they announced they were "doing everything possible" to fix the A/C I sat and watched them (driver and other guy) do absolutely nothing. Meanwhile, on the lower level where I sat, a Nigerian couple wandered about the bus searching for a missing cell phone, disturbing all the other customers, without being told to sit down. We stopped in Delaware for "a break" and the driver and his associate left the bus unattended for more than five minutes. We arrived in DC over an hour late. No offer of refund - just a disingenuous apology. I plan to cancel another reservation I placed for a couple months out. read more

I'm never riding Megabus again and neither should you. The service is laughable and deplorable. Left DC for NY around 8pm (1 hour later than the ticket I purchased). Around midnight and about 40 mins from our destination, the driver pulls over in an empty and dark gas station (it was under construction) off the NJ turnpike and tells us he has hit the max number of hours he's allowed to drive (wait, what? He didn't know this would happen when we left?). Note: I don't ask for much -- I've been riding buses between DC and NY for years and just ask to get to my destination safe and sound. Internet and outlets on this bus line rarely work -- that's ok. Bus temperature can be a hit or miss -- I'll deal. Again, just get me where I'm going within a reasonable amount of time. Anyway, the driver tells us another driver is supposed to take over for him then 10 mins later, he tells us the driver isn't coming but another bus with 40 seats (there are almost 70 of us) is coming soon and will take us the rest of the way. The other bus finally shows up...with FOURTEEN empty seats...not 40. You can imagine the rush to the bus door. Glad no one got trampled (just a matter of time before that happens I'm sure). The driver tells the rest of us we will have to wait for other buses as they rolled down the highway and he had no idea when those buses would show. Again - please note -- it's now close to 1am.... I'm a woman and I'm feeling unsafe. Half an hour later, a group of us decide to risk our lives and get on a minibus with a complete stranger who pulled in to buy gas (everything your mom told you NEVER to do) and we get a ride to NY for $5 a piece. I decided to go with this option rather than wait for hours in the dark lot off a highway with a driver who had no idea what was happening. A passenger called Megabus customer service while we were all standing there and he tells us we're all getting a refund. I have his name and employee ID number and call Megabus the next day to check on my refund and they state they have NO record of the incident or refund promise. What a sleazy company. I've filed a complaint with the Better Business Bureau and writing one here. And I never write reviews. Do yourself a favor, skip Megabus and walk instead. read more

I have a story that parallel's Liz D's review from today, for a trip taken yesterday, so wanted to add my two cents, that Megabus is at the very least going through something strange. On April 15, I took a bus from DC to New York, and it took 7 1/2 hours instead of the usual 4 1/2. Outside of Trenton at the Woodrow Wilson rest stop, the driver stopped. He got on the radio to talk to the dispatcher, and had it on so we could all hear. His English was not particularly good, but it seemed like he was telling the dispatcher that he had been driving too long (4 hours) and that he was unable to go all the way to NY. We stopped for over 30 minutes. Several people went down to ask him what was going on. I went down to him while it was stopped and asked him what we were waiting for. He immediately told me very rudely to go back upstairs. I asked if it was going to be a while if it would be possible for us to go out into the rest stop. There were children, and after many hours, people were hungry. He said no, that that would be a big mess. I said that it was already a mess, and he got very angry, saying he had made no mistakes, that he said he was doing what he was supposed to do according to federal regulation and U.S. law. I asked if it would be possible to turn the air conditioning down, as everyone in the bus was extremely cold. He said, "this is not your house, don't tell me it is too cold." I went back upstairs as he ordered. After a while he started driving again. and went to Grover cleveland rest stop. We waited there for maybe 45 minutes, while another busdriver was supposed to come. same thing--he wouldn't allow people to go into the rest stop. we called customer service, and I also had someone hang up on me, and tell me that I had to email requests for compensation. When we finally got going again, it was so late, that we caught rush hour going into New York, which easily added another hour to the trip. I don't know if the driver had in fact been he was asked to drive too long, and was only trying to be responsible, or if he was trying to make some kind of a statement. Either way, it was incredibly screwed up. I got a refund for my trip, but no explanation. I may ride again, but I am thinking at this point, that it might be time to look for other options. read more

DON'T DO IT! AVOID MEGABUS AT ALL COSTS! How bad? Here's a complaint letter I sent to the company -- not that they'll change anything. ---------------------------------------------------------------------------------------------- A few hours into the trip, the driver pulls into a rest stop on the NJ Turnpike. Great, I think -- we're getting a bathroom and refreshment break. Wrong. The driver announces: DON'T NONE OF YOU GET OF MY BUS! The passengers comply. 10 minutes later she comes back with a Starbucks coffee. The passengers complain -- they ask her if it's legal for her to leave a bus full of passengers unattended, why she had to stop just for herself, and other questions. Her response: STOP COMPLAINING! DAMN! The passengers don't appreciate her response or her VERY belligerent tone. Many threaten to contact MegaBus to complain. The driver's response: GO AHEAD AND COMPLAIN! IT AIN'T GONNA MAKE NO DIFFERENCE! THEY AIN'T GONNA DO NUTHIN! THEY'D RATHER HAVE ME GET A COFFEE THAN FALL ASLEEP! The passengers are worried now. They start yelling words to the effect of, If you're that tired, why are you driving a bus? She yells back: SHUT UP! Y'ALL LUCKY TO BE GETTIN' TO NEW YORK AT ALL! This is what I took from that exchange: Megabus drivers are so confident that no disciplinary action will be taken against them that they show up for work without sufficient rest and treat customers with extreme disrespect. Further, also empowered by no threat of consequences, Megabus allows its drivers to compromise passenger safety so much that they are "lucky" to get to their destination. Oh, one more thing: the baggage handlers feel similarly empowered. I didn't hear the whole exchange, but a passenger voiced a complaint. But I sure heard the response as the baggage handler thrust the passenger's back at him: "You're lucky I don't slap the shit out of you." --------------------------------------------------------------------------------------------- Megabus my ass. It should be Megaiditots bus. Never again. read more

On my first MegaBus trip, I rode from DC to Christiansburg, VA on Tues., Nov. 20th. The lines at Union Station are confusing and the staff isn't the most helpful (although they aren't rude, either), and so it's really up to you to figure out where to go. Having received an email that morning stating that the MegaBus was going to be 20 minutes late, I was surprised that when I arrived, not only was the bus there, but the line was really long. We ended up sitting on the bus for 30 minutes before finally leaving, although the bus driver was friendly, explaining that those of us on the top will notice the wind and also explaining how double-decker buses are still experimental in the mountains. We stopped at Whites truck stop on I-81 for a 15-minute break, making us an hour late to our Christiansburg destination. On my return trip on Sat., Nov. 24th, my parents drove me to the stop in Christiansburg and we waited. And waited....for an hour. The wind was blowing, the temperature was freezing, and those of us waiting weren't prepared to stand outside for that long. When the bus finally arrived, we got stuck in traffic because UVA was playing VA Tech that day - at Tech. We arrived in DC around 10 pm, only two hours after our scheduled arrival. After having such a wonderful (sarcasm intended) experience with MegaBus, I don't know why I thought it was a good idea to, once again, ride it home for Christmas. Vowing not to be in the back of the line this time, I arrived an hour and a half early and was the fourth in line. Again, the lines were confusing and the employees were only halfway helpful. The bus also arrived early but we weren't allowed to get on until 9:30. The AC was broken on the top level, meaning that we froze the whole way to Christiansburg. We stopped again at Whites truck stop for a 15-minute break. About 30 minutes and 30 miles after we left the rest area, a state trooper pulled us over. He informed our driver that we left a person behind at Whites and we had to go get her. Our driver said that, ordinarily, the person would just catch the next bus, but since the trooper pulled us over, he had no choice but to go back and get her. So, once again, we were an hour late getting to Christiansburg. For the return trip, we learned our lesson and my mom called MegaBus before we left, asking if it was delayed. The representative said it was only five minutes late, so we went ahead and left. When we got to Christiansburg, the mobile app stated that the bus wouldn't be there until 3:48. When 3:48 came and went, my mom again called MegaBus, asking where the bus was. The representative stated that they weren't sure where it was, but it would be there soon. After waiting outside for an hour, we received an email stating that the bus would be an hour and a half late from that time, meaning it would be there around 6. My mom made her third call to MegaBus, where they told her that the bus had broken down and it would be 45 minutes for a new bus to get there and then another 45 minutes for that bus to get to us. My mom told them that we were standing out in the cold, with no shelter, and that we wanted information for a refund. The person gave her Megabus's email for information about refunds. Everyone went back to his/her car to wait and at 6 pm, a regular charter bus pulled up. We loaded our luggage and off we went. Since there were so few of us, we each got our own row. The bus was clean and had outlets, so I have no complaints there. When we got to Union Station, the bus driver drove around the building twice before one of the passengers went up to him and helped him figure out where to go, although I can't really fault the driver since he wasn't a normal MegaBus driver. And to top it off, we all got a refund for that trip. Parting words of wisdom: The MegaBus route from DC to Christiansburg ends in Knoxville, TN. If you hear people saying they're going to Knoxville, you're in the right line. Get to Union Station EARLY. Fifteen minutes early is not enough and you'll likely be in the back of the line. Don't be afraid to ask which line to stand in. The lines are mismarked, which makes them confusing. Everyone else is confused too, so just ask. Don't expect to get to your destination on time. If you HAVE to make it by a specific time, I wouldn't recommend riding MegaBus. But if you have some leeway, go for it. The Christiansburg stop has no cover - none. It gets cold out there, and in the summer, it will be very hot, so be prepared. Ladies, don't dress to be cute; dress to be warm. My mom offered her gloves and coat to a young lady for both of my return trips because they were unprepared. I would also recommend that you get a ride with someone who will stay with you until the bus is there, in case it's late or cancelled altogether (yes, this happens). If your bus is really late, inquire about a refund. It worked for us. read more

Customer service is horrible at least when the bus was arriving late they do not provide you any information on ETA until the bus is 45 minutes late which is not helpful since you can't park at the location you get picked up at. When I was trying to get information about the bus this customer service lady hung up on me. read more

The BEST directions I can give you that are somewhat 'approximate' is that it across the street from the St. Phillips Baptist Church, which is: 1001 NORTH CAPITOL STREET, NW I mean, 'the parking lot on K and North Capitol Streets' just does not cut it, it's not specific, some people actually take Metro and even drivers need more that just 'the parking lot on K and North Capitol Streets'. You can take the METRO to UNION STATION and walk down N. Cap Street. Either way, people who ride on the MEGABUS, even after reading all the bad reviews, at least now you know where the parking lot is located, which will eventually lead you to the bus. read more

Hello! I've only ever written a few reviews and try not to be negative, but I had to write this one. I took megabus on July 26th from Washington, DC to New York City, departing at 8:00am. In short, we were two hours late and our driver was visibly high as a kite. The two hours late part was just annoying, but the driver being really high was actually pretty scary. More below... First off, I think that getting up to NYC for $20 is a great deal and that nobody should have high expectations about a Megabus ride. If you arrive within an hour or so of when you were scheduled to arrive without any major disasters, I think you should count yourself as well served by Megabus. I've had that happen a couple of times, and those rides were completely satisfactory. No, the wifi never works, and I've never found a power outlet that worked either, but for $20 you can't expect all that. However, I do think it's fair to expect your driver to be sober. I only took megabus because BestBus had to cancel the bus I'd booked with them, but I'd highly recommend BestBus--for $10 extra you have a consistently timely, comfortable, and wifi-accessible ride up to New York City. Anyhow, we were scheduled to depart Union Station at 8:00am, and the driver showed up with the bus at 8:20am. The other megabus employees nearby were saying things like, "he's always late," and "yeah, and he's always sleepy!" I didn't know what this meant until later. In any event, we were boarded by 8:30am, and pulled out of Union Station shortly afterwards. About an hour into our trip, we pulled over into a parking lot at White Plains in Maryland. It was raining pretty heavily and there were no amenities nearby (although there was a mall across the street that we weren't allowed to go to). The roof was leaking heavily, and because the bus was full, at least a dozen or so passengers were being rained on. We didn't know why we'd pulled over for at least half an hour, when our driver came upstairs and told us that he'd felt fatigued and had been told to pull over to wait for a nearby replacement driver. The driver was unable to tell us when the replacement driver would arrive, but kept saying it would be 10-15 minutes. Around 45 minutes into our wait, we started calling the megabus customer service line. I was just curious about the latest we would arrive in NYC, so I could start buying new transfers etc. to continue my trip. I called the megabus line several times and it was busy, and then finally got through. I spoke to a customer service representative who said that they weren't aware of where the new driver was or when we would be leaving, but that she has escalated the problem and I should call back in 25 minutes. I waited 25 minutes and called back and spoke to another customer service representative, who told me that she, too, was unaware of the new driver's location and that she was going to escalate the problem so that it could be resolved as quickly as possible. It was painfully clear that these customer service representatives were being told to read from a script and were being given as little information as possible. I don't think they were empowered to be any more helpful than they were (which is to say, not helpful). Anyhow, our new driver showed up about an hour and a half after we pulled in to the parking lot. The people who were getting rained on had mostly moved to a random bus shelter in the parking lot, because there they weren't getting as wet. Our replacement driver was one of the guys from Union Station who had taken our bags and made fun of our first driver for being always late and "sleepy." When he arrived, he was barely able to keep his eyes open. His eyes were very, very red and he didn't respond to any of the things the passengers were saying to him (at least as far as I heard). A lot of us started expressing concern at how visibly intoxicated he was (I think it was just pot), and asked if we could pull over to get him a cup of coffee so that he'd be more awake for the drive. Other passengers were just asking him if he was awake enough to drive. A lot of us were really alarmed that our replacement driver was obviously a lot more intoxicated than the guy he was replacing. It was pretty ironic, honestly. In a super dark way. If I had been given the opportunity to get my bag out of the bus in that parking lot and return home, I would have. But the driver just climbed in behind the wheel and we reluctantly got back on. I white-knuckle gripped the chair in front of me for the three hours left of our trip, and we all got there alive. It's a miracle. We arrived in New York City two hours later than scheduled. I'd booked the next leg of my trip to leave from Penn Station an hour and a half after our scheduled arrival, but we blew past that. The total cost for me to re-book the rest of the legs of my trip was a little over $100. A couple days ago, Megabus sent me a $4 voucher for me to book another bus ride. I'll never use it. read more

So I went to NYC from DC for New Years. Pros: -The bus was on time both going and leaving NYC -The bus had decent Wifi -The people on the bus are friendly and not shady Cons: -If you are taking the bus during rush hour, expect to be late. Going up to NYC took me 7.5 hours (stuck on the NJ turnpike), however, going down took the normal 4.5 hours. Overall, it was a good experience and I will probably take this bus again. read more

I believe there's something about yelp that forces people to write either when they've had an exceptional experience or a really bad one. Unfortunately, when it comes to travel experiences, getting you there on time doesn't qualify as an exceptional experience, leaving those who had a bad trip to be the most likely to review. This was my experience: I showed up at 6:00am on a Saturday for a 6:15 bus that got out at 6:35. The staff weren't very helpful, but it was abundantly clear where to stand in line and what to do. Despite leaving late, the bus made up time because I decided to travel during a low traffic time. Returning from NYC, the parking lot was filled with people, but I was on my bus less than 5 minutes after arriving and on the road early. The driver was extremely friendly and helpful, and we got back early. So, yeah, I had a good experience, but if I didn't, I wouldn't be blasting megabus on yelp, because, frankly, sometimes you get what you pay for. Complaining about megabus is like going to Walmart and reviewing that the selection is low end and the staff unhelpful. Megabus is what it is, a discount transportation service. If you're taking the bus to NYC (most likely), you're travelling along one of the busiest interstate corridors in the country. Traffic gets bad during bad weather, and sometimes for no reason at all. The staff might be rude, but maybe because of the self entitled people they have to deal with on a regular basis. If you've got a problem with it, feel free to book a round trip train ticket at 4x the cost or another discount bus service that is equally susceptible to delays. read more

My thoughts? Boltbus over Megabus. At Megabus, the NY to DC ride always stops at Baltimore which lengthens the commute. I much prefer Boltbus which is direct and rarely makes any pit stops. read more

After reading all of the yelp reviews for this transportation vendor, I must be one of few lucky customers because my experience with Megabus round trip from New York to Washington, DC went well. If you decide on go with Megabus, my best piece of advice is to sit on the first floor of the bus to get better wi-fi connection, there's also the lavatory on that level. read more