After paying Costco Tires $56 to install and program a new set of TPMS sensors in my 2009 Kia…read moreBorregeo, the TPMS warning light was still on. They told me I needed to drive the car for 15 minutes or more at 30mph or more in order to "reset" the TPMS error lights. So, I drove it on the freeway to Coeur d' Alene and back (40 miles each way) and the TPMS warning lights didn't reset. So, after a little research, I downloaded and printed the TPMS reset procedure from Kia, and took it back to Costco Tire. The procedure I downloaded said to scan the TPMS sensors and then connect the scanner to the OBDII port to upload the sensor ID's to the car's computer. The Costco "technician" brought out a scan tool and scanned all 4 of the new TPMS sensors. I looked at tool they were using, which didn't have an OBDII cable to connect it to the car's computer. I asked the "technician" how he was going to upload the new TPMS sensors RFID's to the car's computer and he gave me a blank "deer in the headlights" look. I explained that scanning the RFID's of the new sensors was only the first step in the process, and that in order for the car's computer to recognize the scanned RFID's for the new sensors, he had to somehow upload the scanned RFID's of the new sensors to the car's computer. I asked him how he was going to accomplish that if his scanner couldn't be connected to the car's computer. Again, I got a blank look and he said "I don't know... our scanner works with the brand of TPMS sensors we sell, and we program the sensors before we install them in the tires." FWIW, that answer makes NO sense. The scanner has to connect with the computer in the car SOMEHOW to upload the RFID's of the sensors, or the car's computer ISN'T going to recognize the signals it receives from the new sensors. I tried to explain this concept to the Costco Tire "technician" a couple of different ways, but he just wasn't "getting it". So, at that point I gave up on trying to educate the Costco Tire "technicians" on how TPMS system technology works. I decided it was a waste of time and I left Costco. On my way home I decided to stop by the Tire O Rama on Sprague. When I walked in, I asked Josh, the guy at the counter "Do you have a TPMS scanner that can connect to the OBDII port of my car to upload the scanned RFID's of a new set of TPMS sensors?" His reply was "we sure do". I explained the issue I had with Costco Tire and he said "hang on, let me grab my scanner". After he retrieved the TPMS scan tool, Josh and I walked out to my Borrego, and he scanned all 4 TPMS sensors in under 2 minutes, and then he connected the scan tool to the OBDII port of my car. He pushed a couple of buttons on the scan tool, and within about 3 - 4 minutes he had uploaded the RFID's of the new TPMS sensors to the car's computer and also cleared the TPMS error codes to make the TPMS warning lights go out. I was VERY impressed. Josh obviously understood how a TPMS system works and what it takes to fix TPMS error codes. When I asked Josh "what do I owe you?" he said, "nothing, don't worry about it". What an INCREDIBLE customer service experience! Josh was very professional, knowledgeable, and helpful. Give that young man a raise! I can guarantee you that I will NEVER go back to Costco Tire. From now on Tire O Rama will be my "go to" for tires or tire-related work or repairs!

I very confused about my appointment here. I didn't receive a call back and this is disturbing. I…read moredon't value this company as much as some people. And I didn't get the services that I requested. Maybe next time I will go to another Tire-Rama. I do value these services, but this particular location could do better didn't receive the services I requested.

I went to get a quick oil change, nothing too bad happened but they were not very nice and kind of…read morebelittling when telling me what was wrong with the car, but after the service was complete I started hearing a clunking noise when I drove, so a few days later called to see if they can look at it, the lady told us to bring it back in and they would take a look, once we got there the guy was very rude saying they didn't receive any call but he guesses he can take a look and yes this is the same guy that did my oil change, he said they couldn't find anything wrong with it , so me and my mom brought it to les Schwab and the lug nuts were completely loose on my tire! It only happened after I got a oil change through them so I'm not sure what they did to it or if something may have happened on its own but the guy was very rude and dismissive either way. I will never go back there and would rather pay a little extra for kind service of people who actually know what they are doing!

Took our truck in for an oil change. After the oil change truck started leaking oil. Took it into…read morea local mechanics shop and they found the oil filter was not even screwed on all the way. Cost us $250 at the mechanic to figure this out. Filed a claim with Valvoline. They denied it saying they have video of the mechanic making sure the filter was tight. They also claimed the truck has multiple leaks prior to us bringing it in. Corporate REFUSED to provide us with the video or the email that the manager of this location at 2117 Argonne, Spokane Valley, WA had replied with when we filed the complaint. Corporate refused to let us talk to the manager of the shop direct. After 2 months of going back and forth, we finally caught the manager in at the shop and MADE him show us the video. (Still can not get a copy of it or video it in office, just got to watch it.) There was no way to actually tell if the mechanic tightened the filter correctly or not, video was out of range and grainy. As far as corporate REFUSING to let customer see video or have access to email from manager just screams "admitting guilt" in my mind. Is it really worth getting and attorney over this??? Lucky for us the trucks engine was not damaged and we are just out $250 at the mechanic to figure out the leak and cleaning of the garage floor. I think social media is the best cure just to make people aware of this location. I am sure the manager is just trying to cover his butt not to have bad marks by blaming a lot on corporate. To be fair the manager did finally try and make it right, with a free oil change. But would your trust your vehicle there again???

Honest and communicate repairs. My truck was done right and on time. I would recommend to anyone…read morelooking for a quality shop with great service

The mechanics do a good job, Jayden was the best and so customer service oriented. The management…read moreis not good, rude to customers and staff.

My truck broke down across the street and the offered some help and also brought me water. They're…read moreare some very nice and friendly people! Thanks a lot!

For years now, we've been taking all of our cars to another mechanic, but after struggling to get…read moreappointments in anything close to a reasonable time and dealing with the same maintenance issue multiple times, we decided to give another shop a try. I called NAC on a Monday about my brakes, and they had me in on Tuesday. This car needed more than a few things beyond the brakes. They did a great job on the brakes and for a little less than I expected, and then walked through the rest of the issues, their urgency, and broke down the costs of each in case I wanted to tackle them one after the other. The facility is clean and welcoming and they have a waiting room you'd actually want to wait in, with clean furniture that doesn't look like it came from someone's living room castoffs. They were kind and friendly and easy to schedule with, and in subsequent appointments, their prices have been fair and they've been honest about the work needed.

The service never fails. Quick, efficient and nice. Would be full five stars but when I got there…read moreafter 8 (when they open) the technician was eating breakfast and I had to wait. When you open you should be open. But like I said, great service. I'll be back again.

Great honest staff that provides efficient, reliable, and high quality service. Will use every…read moretime I I need car repairs!

Never texted back after scheduled appointment time, never showed up. Would not recommend at all…read more Could have called me to reschedule. Stopped work early to make appointment, for nothing.

Dominick came to the rescue! While visiting with family…read moreaway from home, my car needed wheel studs and lug nuts. He was able to repair the car faster than I could get my Zelle payment set up! I would highly recommend him.

Needed an oil change on my Toyota. Anthony and Jenna were…read morequick, showed me all the documentation, talked through what they were doing. Went there due to a coupon I found on Facebook. Asked Anthony to check my air filter and he showed it to me, said it still had another 5-8,000 miles before it needed changing. Great service and have earned another customer.

8/8/2025 I just pulled in today and was the first one…read morethere, Dan greeted me immediately and guided me in, Jen, assisted by taking all my information, everything was spot on, they had very personable attitudes and it seemed like they really enjoyed their jobs as well as assisting others. I joked with them and they responded. I love when you can talk with somebody and they are professional yet they have a sense of humor and are very willing to engage which made my time there seem to go quicker. I will be back next year for my oil change and my husband will be going in this month sometime. Keep up the great work Dan and Jen, you guys are awesome. Connie Meredith