I went in today to purchase a flatback earring for an already existing hole and the customer service of their piercer Miranda was so phenomenal I ended up getting a third hole pierced. I highly recommend this place if you'd like your ears pierced. read more

Mejuri Domain Northside - Flat back earrings in second and third hole. - Jewelry Near Me - Austin, Texas

Miranda (the only piercer there ) is incredibly rude and dismissive of customers. I had two very negative experience with her, once during my initial piercing appointment and again yesterday when I went for my follow up appointment. I do admit that I do like the two piercings she did but outside of that my interactions with her was yucky . So I take partial blame for my bad judgment to return there for my piercing check up appointment to downsize my flat back post. When I showed up for my piercing check up appointment, Miranda dismissively told me she had no way to downsize my flat back posts because she was out of stock. This was a shock because not only because I drove 45 minutes to get to this appointment but also because shortening the backs is a PRIMARY reason for a check up appointment (I called the NJ and FL location to verify this is true). In addition , the online customer service also said "Hi there, thanks for reaching out! A check-up appointment is a follow-up visit to ensure your piercing is healing properly and to downsize the flat back post for a more comfortable fit." So yes, it's reasonable to expect them to have the necessary inventory in stock to complete a piercing check up. Both Miranda and her manager tried to gaslight me into believing this is not true. Why not call me to say she is out of inventory? Why not put a disclaimer during the appointment making process? On top of here "whatever, too bad, too sad" ‍ attitude - she then BLAMED ME for not calling to confirm her inventory!!!! No where on the website or during the appointment making process does it indicate the customer should contact the piercing studio to ensure inventory. Miranda then also suggested I go to another piercing studio to have the back shortened. However, I did try this, including at Diablo piercing where they said they were uncomfortable working on someone else's stuff and to go to the original piercer. I hope they replace Miranda because sadly she is the only piercer at that location and customers have no choice but to deal with her. She unfortunately has free rein to be openly rude to customers without repercussions. The manager I spoke to on the phone the following day said I could return another day when Miranda is re-stocked with supplies. But after two very negative interactions with Miranda, I will not subject myself to that a third time. This means I must make the 3 Hour driver to the Houston location to complete my piercing check up appointment and have my flatback downsized. Beware of this location, avoid Miranda and her enabling manager. read more

Mejuri Domain Northside - Jewelry Near Me - Austin, Texas

Great shop in the Domain. Visited to look at some potential birthday gifts for S.O. who had identified several items of interest online. Survived the journey south on the ever expanding 183, parked in the Purple Garage and bopped on over. Very nice shop, great folks to assist, no pressure support, and wonderful piercing service as well. It ( the piercing service ) was free the day we went. FWIW. Anyway, found some really nice items, which were in turn well wrapped, et al. Also nice selection of ciders too. *Yum* Great in store visit of a place that also sells online. Did I mention how wonderful the folks were too? read more

Mejuri Domain Northside - Street view! - Jewelry Near Me - Austin, Texas

**Updated Review** New Year - new piercings! I stopped by to get two more piercings, and Miranda was amazing, as usual. Miranda took the time to answer my questions regarding placements, and I am loving my new set-up (overall left ear aesthetics - complete). I purchased 2 of the 14K White Gold Diamond Lotus flat back stud and they look stunning! Also snagged another item - Pavé Diamond Signet Pinky Ring. Overall, another solid experience at Mejuri - I'll be back soon. read more

I came in to get my piercings checked and to get some new backings, but ended up leaving with a second piercing and a big ol' smile on my face. Haha! Not only do you get quality jewelry, you can get a very professional piercing experience that feels safe and sanitary. 5/5 stars! read more

I'm so in love with my selections!! After viewing the jewelry online, I had to see them in person. Luckily, there's a brick and mortar store at the Domain. Parking was tricky. My best advise is making a beeline to the Domain NORTHSIDE Purple Garage or the Domain Blue Garage. I picked the Blue Garage because exiting straight to MoPac Service Road (Whole Foods) was easy and not a lot of pedestrians over there to worry about. The store itself is petite. There is a security guard standing at the front door. They only allow a few customers inside the store at a time. I had to wait outside for a little bit. This was 6:15 pm on a Saturday. The wait was not bad at all. Probably just 5 mins. The stylist that assisted me was very helpful. Since I already knew what I wanted, I didn't take long. When I couldn't decide if I liked the ring on my fingers, she would bring out other designs and made suggestions. There's a 30-day return policy and a 2-year warranty. It's always a good idea to try out the rings in person! read more

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Super rude piercer. Made snarky comments to me and my daughter. Do NOT go here. Cold, unfriendly, slow and lazy.

I got two piercings and earrings at Mejuri and loved my experience. The sales staff is very knowledgeable and provided valuable insight on which pieces would look best with my current piercing. I was also able to try on a lot of pieces and get my fingers sized. The piercer at Mejuri is amazing. Highly recommend all around. read more

Buyer beware! This is a nice storefront with good branding, but don't let that fool you. Their products aren't great quality, they do not adhere to their posted policies, and they have abysmal customer experience. I bought merchandise from them in late November, and exchanged for different styles a week later. During that exchange, my transaction was rung as store credit + purchase rather than refund + purchase, without informing me that this nullified my ability to receive a refund, were I to return these items. A week later, I returned these items and was refused my money back, even though all items were unworn, with tags, and had been purchased 7 days prior. They acknowledged their mistake and my compliance with their policy. But they feigned helplessness, stating that the system couldn't support them refunding my full purchase amount. Even with 2 weeks of escalations to their leadership team, they still refuse to do the right thing. It is so disappointing to have a business not act in the best interests of its customers and to be so dishonest and unethical in their transactions. I've filed a complaint with the better business bureau and advise anyone dealing with them to exercise extreme caution. Do not trust them to adhere to their posted policies. read more

Okay so o got my piercing here, loved the employee, but I just found out she is no longer with the company and now I have no idea how to get my piercing maintained. I think I have an infection and I would have loved her guidance. I also had a follow up appointment so she could switch out the gauge and now I'm concerned that they can't do it and I will have to find another place. I also asked if they had any recommendations on where I could go, and they had none. I think it would be nice if they had some solutions or recommendations on where I could go in the meantime. I totally understand that they don't have a piercer but hey I started my journey here and now I am in a pickle. read more

Miranda was awesome. Founds the cutest diamond lotus flowers to go in a little garden in my ear lobe. She was so gentle, professional, personable. I would definitely go back for more jewelry and maybe more piercing. read more

Mejuri is a cute minimal jewelry brand located in the Domain by Nordstrom. Upon walking in we were greeted and asked what we were looking for. We described a herringbone necklace and they showed us two options. For the pricing I did expect the quality to be better in person but it fell short. There were two associates helping us one was friendly and the other off putting. All in all if your looking for basic minimal jewelry as a starter this is a good place. Long term I think the pieces won't transition well. read more

I came in looking for a basic set of gold hoops and Miranda was so helpful - she recommended a few different styles and patiently helped me try each of them on. She even polished my Mejuri necklace that I've been wearing for years! I will definitely return to this location. read more

this was the second time I came and they were closed due to short staffing! if you can't keep a store fully staffed; then why have a store? Makes no sense read more

Mejuri Domain Northside - Jewelry Near Me - Austin, Texas

My friend, who's a long-time fan of Mejuri, and I decided to drop in and take a peek last week! Prior to visiting the store, I've only heard of the brand, so I didn't know what to expect. They practice social distancing (only a handful of people are allowed in store), masks required, and sanitize items and surfaces quickly! I was impressed and definitely had a peace of mind while shopping. We were welcomed warmly by Morgan, who explained the store layout and all the different materials. She was knowledgeable and extremely helpful! Since it was our first time there, she was very patient with us and answered all our questions. My friend and I browsed, and I ended up ordering a necklace. The customer service in this location is one of the best! I can't wait for my necklace to come in! I'll definitely be back! read more

Great service in the store to help with my online purchase/exchange. Love my Mejuri pieces, looking forward to adding to my collection in the future :) read more

Absolutely love this store/location! Mejuri has the cutest jewelry pieces with many made of gold at great prices. This location recently opened their piercing studio and I had been waiting since it was first announced to get my second piercing on both lobes, I highly recommend getting any ear piercings done here. The piercer was super sweet and the location was extremely clean. They also use needles and not a piercing gun (super important!!!!) I absolutely love how my second piercings came out and now I am tempted to get another one done here. Highly recommend coming to get jewelry here :) read more

I received a pair of earrings for my birthday that I wanted for awhile and wore them right away only to realize that one of them came off while I was removing my mask (which is the reality of our current situation right now). I somehow miraculously found the missing earring in my car months later and tried to ensure that the back was closed tightly but it unfortunately came off again without realizing it (and luckily I found it the next day). After realizing how impractical these earrings were, I reached out to the store to see if I can exchange it and explained the situation. Sadly, I was disappointed by how inflexible and curt the person on the phone was regarding their 60 day return policy. Yes, I totally understand and respect their policy but I can't help that the earring comes off so easily with the simple removing of my mask. I thought they would at least ask me to bring the item to see if there's something wrong with one of the earrings or to make an exception since it's been 77 days instead of 60 days. I love their jewelry but not sure if I'd want to shop from them again. read more

Had such a wonderful time in the Domain location! I came just to browse and was looking for a pair of replacement hoops and found exactly what I needed. It took so much restraint to leave with just one thing but I'm planning on heading back for the upcoming hoop stacking event with some friends! read more

So excited to stop in while strolling at The Domain. Love browsing insta/online but prefer to see jewelry in-person. Brightly lit and clean space. Well staffed. Hand sanitizer provided. Jewelry sanitized after trying on before placed back on display. Welcoming and helpful staff. + Simple, delicate, classic jewelry + $50-$300 average price points with $2k high end pieces + gold hoops galore! read more

I've been in to this location and few times and it has always been a pleasant experience. A pair of earrings my husband bought me for Christmas in 2020 have stopped staying in my ears, literally fell out on a plane and I was panicked. The clasp for whatever reason just won't stay tight anymore, face masks and these earrings were not made to coexist. I brought the earrings in a full year after he gave them to me this past week to see what could be done. Olivia was working and tried to repair the earrings, that's not really their specialty but she gave it a whirl and I really appreciated it. Unfortunately she wasn't able to get the clasp to tighten and offered me a credit for the earrings since they couldn't replace them as they no longer carry that style or suggested I have them repaired by a jeweler. I thought her offer was super fair but because I love my earrings I decided to hold off for now. I ended up purchasing a different pair of earrings while I was there and Olivia was really helpful answering my questions and just felt like shopping with a friend rather than a sales person. read more

Loved the selection! the stylist was lovely and helped me with all my needs! First time shopping here and will definitely be back!