This place is fantastic and the service is always on point. Great selection and cost.read more

They claim they have great customer service. Just try to return something (a new,unused product)…read moreand see how great it is. They are going to be in big trouble when the Home Depot in Anna opens. Why would anyone pay more here than they would at HD? And HD is hassle free on returns.

Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

Home depot in Mckinney Tx. I75 and 380. If I could give…read morenegative stars I would. Went in there looking for a copper fitting, 5 employees were in the isle where I was looking, they looked busy so I did not want to bother them, when I got close to them, they automatically tried to ignore me. I went to a different isle to ask for help, the man that was stocking some numbers acted like I was bothering him but did radio for help, after 15 min of nobody showing up and the employees that were there not helping me I left. Lowes is right down the street and they were super helpful.

After receiving measurements and a quote for seven blinds that were on sale and installation quote,…read morethe next day I was called and HD told me the quote was wrong. The new quote for all the above was TWICE the original quote. It seems the original employee (who was very helpful by the way), didn't realize there were different prices for purchasing different amounts (?). I was told by HD that they "cannot help it that an employee gave me the wrong info." All of this took place over 3 days. I have always gone to LOWES before and only went to HD because the blinds I wanted were on sale. NOT! Going to LOWES.

Went there today to have my RV propane tanks filled. I was told that there was no one there who…read morecould fill them. What is the point of having a propane filling station at your store if there is no one there that can accommodate your customers by filling their tanks for them?

I've been to this location several times in almost seven years in Princeton and often find what I…read moreneed. The wife and I needed some landscape related items and didn't have much success at Walmart, so we went to Ace. We arrived to find the door locked and an employee with her back to the door. She opens the door to allow other customers out. Hard close at 8pm, we were literally two minutes late. Sorry for the imposition, Westlake. Community focused retailers do better for their customers.

My experience over the years with Harbor Freight tools is you have to go through a learning curve…read moreto shop there. Fortunately,it's not too expensive but... For example,one that stands out was my need for certain types of wood boring drill bits. I purchased a set that ended up so dull they wouldn't cut through wet cardboard. However,that didn't discourage me from using them as a valuable resource. Recently I was taking down a new pool filter that I'd never cleaned before. The drain was a large 4" PVC cap that I had nothing in the tool box that would open it . Initially I headed for Home Depot when it occured to me,Harbor Freight may have a more cost effective solution. Bingo! Not only did the " oil filter" wrench for $9.99 do the trick but,it was invaluable when I reassembled the filter housing and needed a certain leverage on the clamp. This gives me confidence that if you shop smart with an idea of the outcome you need, Harbor Freight is likely to have a low priced solution.

Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

This store needs better training for its store employees, including supervisors and leads. I needed…read moreto return an item that I ordered through Uber Eats delivery and was stuck in an endless loop of being told by Home Depot that I had to contact Uber Eats (customer support by phone no longer supported) and the app shows that store credit can be given. Store credit was finally provided but could not be used for an online purchase. Store manager finally input the order and it was scheduled for delivery. No communication about this order until this morning, when an email indicated that the order will be delivered to the WRONG address. A store associate, a lead, and two different "supervisors" were involved in this debacle. Customer support today suggested that I go to the wrong address to retrieve my order. Absolutely not. They said that they couldn't communicate with the driver and that the delivery would be made to the wrong address, that another driver would have to retrieve it, and they could reschedule the delivery to the correct address once the order was picked up from the wrong address. Seriously???

The good thing at this Home Depot is the way you load your own lumber. They do give the courtesy of…read morelooking you right in the eye and then turning into walking away without helping that's great customer service I would say they at least they look at you before they walk away and you break your back lift and stuff when they should be helping you