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    Melloy Chevrolet

    5.0 (1 review)
    Closed 8:30 am - 6:00 pm

    Services - Melloy Chevrolet

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    7 years ago

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    Melloy Chrysler Jeep Dodge Ram

    Melloy Chrysler Jeep Dodge Ram

    2.6
    (43 reviews)

    You know when you go to a car dealership to test drive a car you're somewhat thinking about buying,…read morebut you avoid it for as long as possible because you don't feel like being hassled and making up excuses as to why you're just looking? I made an appointment to meet with Travis, mostly because of a mailer I received, but the other part because I've been thinking of "upgrading". I walked in, was met with a super friendly smile, offered a soft drink, and we got down to business. He could tell right off the bat that I was interested in sportier cars, but reluctantly let me drive a super nice cross-over. Although, I didn't have that much time and wasn't interested in purchasing today he was still more than awesome and attentive, even though I straight up told him "I'm not really looking for a new car." He got it and was able to answer my questions, pointed me in the direction of cars he knew I would like, and pointed out all of the features. I've never walked into a car dealership and walked out without feeling like some guy was going to put fire up my butt to buy something. I had a very relaxing appointment and I didn't feel like Travis would call me or e-mail me every day of the week until I had to pretend that I had died, which, I have sadly done before because they wouldn't take no for an answer. So, if you need a wonderful car shopping experience with tons of cars and models to chose from this is well worth the drive, especially, if you make an appointment with Travis. Get your soft drink on, your tunes ready, and head out for some excellent car shopping or comparisons. I don't think you'll be disappointed.

    I set up a service appointment 4 days in advance for an electrical issue with my Ram truck. I drove…read more250 miles and had to get a motel room for two nights to accommodate our dogs. I arrived early and explained what my issue was and was told they'd stay in touch. At 3 pm I texted and received o response. I called and was told it wasn't in yet. At 5 pm I walked over and the truck was sitting with a service tag but was informed they'd stay couldn't work on it today and Could I leave it overnight. Since that would mean an additional motel stay I declined and took my truck. I communicate and they knew they weren't going to get to it when I walked in the door. The lack of transparency and the lack of respect for the time and effort I put into getting there means that I would never recommend this dealer to anyone. Terrible customer service

    Melloy Ford

    Melloy Ford

    3.7
    (9 reviews)

    Best car buying experience I've ever had. I bought my Maverick online. The pricing for everything…read morewas up front, no unexpected fees; in fact, no fees at all. The car was ready to roll and I was done with the whole purchase, including a test drive, in maybe an hour. I'll buy from them again.

    I do not recommend Melloy Ford in the slightest. I already had a truck in the process at another…read moreplace until one of their sales people called me, so I decided to give this guy a chance and canceled my vehicle I was already in the process of buying. I gave the guy until Wednesday as I'm moving to Idaho Monday. He did well at first. Found a vehicle, got all the stuff done, and then Wednesday came around and he asked if we could push back me picking up the truck because he said "all it needs is to be hit up in detailing" I said yeah no problem Friday works for me. So we set up an appointment for Friday at 6 pm. I live in Las Cruces so it's not a short drive. Friday rolls around and I'm getting ready to leave to head to las lunas on my 2 1/2 hour drive and the salesman messages me and says there's an emergency and asks if we can reschedule for the next day. It's pushing close to my deadline but yeah sure. Saturday comes, I leave las cruces and drive all the way to Melloy Ford where, once again, I had an appointment scheduled to trade in my car and get a truck, i text the salesman and let him know I'll be about 10 min late but heard nothing back. Roll into Melloy ford and the gates are closed, text the salesman, call the salesman and there's no answer. So as I'm fixing to leave to drive another 3 hours back to las cruces, the salesman calls and tells me they closed 30 minutes early and he forgot to tell me. Then he asks if I can give him until Monday, as my truck that i was purchasing needed a new fuel pump and it was in the shop getting one installed. First- nothing was ever said to me about needing a new fuel pump, which isn't a huge deal to me, those things go out it happens, but I was never told about it, so that was being kept from me in. Second- from day one i told this guy i have a new job im starting and i have to leave Monday to move to Idaho, i can not push it back. It was very clear. He asks me to give him until Monday which i reply with I can't, im leaving Monday, that was what we talked about, that was the whole deal with this all. So he said right, I'll get you that truck tomorrow, I'm not gonna make you drive to las lunas again, I'll figure something out and get back to you. This was at 6:30 pm, i drove all the way home, didn't hear from the guy. So i texted him at 9:30 and said "i appreciate all the hard work but i have to pack by 2 pm tomorrow, will i have a truck to pack it into" didn't hear from the guy. It's now 2 pm the next day and haven't heard a word. Their customer service salesmen are horrible. They'll leave you hanging and screw you. Now, my plans are messed up, as i was supposed to pick up a camper on the way to Idaho. Can't do that in a car. And if you think i should have started my truck shopping a long time ago. I started in March, and gave Melloy a chance, I regret it. There's texts and messages to back all this up as well. They don't care about you, they're not honest, and they don't keep appointments. Appreciate it Melloy Ford, you screwed me big time. And Melloy Ford, don't even comment underneath this saying "At Melloy we care about customer service and satisfaction, you should give us a call and figure this out." Because you have made it so stupidly clear you do not care about customer service or satisfaction. Seriously, if you're reading this go to a small buy here pay here lot before you even think of going to Melloy. You'll probably have a better experience. Heck you'd have a better experience buying a vehicle off Facebook. And we all know how terrible that is.

    Melloy Chevrolet - car_dealers - Updated July 2026

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