Best car buying experience I've ever had. I bought my Maverick online. The pricing for everything…read morewas up front, no unexpected fees; in fact, no fees at all. The car was ready to roll and I was done with the whole purchase, including a test drive, in maybe an hour. I'll buy from them again.

I do not recommend Melloy Ford in the slightest. I already had a truck in the process at another…read moreplace until one of their sales people called me, so I decided to give this guy a chance and canceled my vehicle I was already in the process of buying. I gave the guy until Wednesday as I'm moving to Idaho Monday. He did well at first. Found a vehicle, got all the stuff done, and then Wednesday came around and he asked if we could push back me picking up the truck because he said "all it needs is to be hit up in detailing" I said yeah no problem Friday works for me. So we set up an appointment for Friday at 6 pm. I live in Las Cruces so it's not a short drive. Friday rolls around and I'm getting ready to leave to head to las lunas on my 2 1/2 hour drive and the salesman messages me and says there's an emergency and asks if we can reschedule for the next day. It's pushing close to my deadline but yeah sure. Saturday comes, I leave las cruces and drive all the way to Melloy Ford where, once again, I had an appointment scheduled to trade in my car and get a truck, i text the salesman and let him know I'll be about 10 min late but heard nothing back. Roll into Melloy ford and the gates are closed, text the salesman, call the salesman and there's no answer. So as I'm fixing to leave to drive another 3 hours back to las cruces, the salesman calls and tells me they closed 30 minutes early and he forgot to tell me. Then he asks if I can give him until Monday, as my truck that i was purchasing needed a new fuel pump and it was in the shop getting one installed. First- nothing was ever said to me about needing a new fuel pump, which isn't a huge deal to me, those things go out it happens, but I was never told about it, so that was being kept from me in. Second- from day one i told this guy i have a new job im starting and i have to leave Monday to move to Idaho, i can not push it back. It was very clear. He asks me to give him until Monday which i reply with I can't, im leaving Monday, that was what we talked about, that was the whole deal with this all. So he said right, I'll get you that truck tomorrow, I'm not gonna make you drive to las lunas again, I'll figure something out and get back to you. This was at 6:30 pm, i drove all the way home, didn't hear from the guy. So i texted him at 9:30 and said "i appreciate all the hard work but i have to pack by 2 pm tomorrow, will i have a truck to pack it into" didn't hear from the guy. It's now 2 pm the next day and haven't heard a word. Their customer service salesmen are horrible. They'll leave you hanging and screw you. Now, my plans are messed up, as i was supposed to pick up a camper on the way to Idaho. Can't do that in a car. And if you think i should have started my truck shopping a long time ago. I started in March, and gave Melloy a chance, I regret it. There's texts and messages to back all this up as well. They don't care about you, they're not honest, and they don't keep appointments. Appreciate it Melloy Ford, you screwed me big time. And Melloy Ford, don't even comment underneath this saying "At Melloy we care about customer service and satisfaction, you should give us a call and figure this out." Because you have made it so stupidly clear you do not care about customer service or satisfaction. Seriously, if you're reading this go to a small buy here pay here lot before you even think of going to Melloy. You'll probably have a better experience. Heck you'd have a better experience buying a vehicle off Facebook. And we all know how terrible that is.

My sister is special needs, and makes less than minimum wage and when she walked into this dealer…read morehe sold her a car with the highest interest rate (from the 80's) the car payment was $500 per month- she only makes $700 per month and has to pay rent & insurance- Yes she signed! But again she has a learning disability so can she tell what the paper work says & how much she paid- no! I called him before she drove it home and asked him to take the car back and to put her in a car she could afford- he said he would work with her- It's been 4 months and she has not been able to pay one payment! Bank is repossessing the car and her credit is toast- she might even go after her to force her to file bankruptcy - sick how he got away with this and she is now w/o a car.

Had a great experience buying a Ford Escape here. We went in "just to look," and found a great car…read moreat a great price. Our salesman was super! He was knowledgeable, enthusiastic without being overbearing, and willing to work with us to get the price we could afford. Ask for Ryan Griffin when you're there. He'll help you find a car at a price that works for you! And no, no one paid me to write such a glowing review!