Had a piece of hard plastic stuck on a tire, causing a slow leak. We were headed back to Arizona…read morefrom a long road trip. Stopped in, greeted with a friendly counter person, told us it would be about 30 min, it only took about 15 min with a packed lobby (which should tell you something). Two other folks said hello, and one offered us some water. They were extremely friendly, quick, and fixed the problem. The cost was minimal. I'm coming here if I ever get a flat or need tire service near Belen.

I was charged $50 for a " diagnostic test" and they said my upper ball joint was broken so they…read morecouldn't do my alignment. I went home and got the parts to do it and upon inspection my car did not need a replacement, I even took it somewhere else and they said "it's perfectly fine". What a scam, they were insistent I pay for it to get done there- glad I didn't.

Thanks for your honesty & extreme kindness because I was panicking about being Locked outread more

Quick and competent. Brought my overheating van in late Tuesday, had a diagnosis and estimate…read moreWednesday, fixed and ready for pickup Thursday. The faulty hoses were replaced with high quality parts and I couldn't be happier with the work or the price. I'll be confident bringing my van back to this business.

I wasn't sure about going to the shop. They did open up a little late the day I was there. But they…read moreare truly amazing. Not only did they get my car in and out real quick. But they charge me even less than their original estimate. I came in for a steering issue. Needing a new lower control arm and a tire rod. They were bent from when I plowed through a curb like it owed me money. Not only did they come in under their estimate, but they fix the traction control module as well for free. I will probably be taking all of my future business to them as well.

You won't find more honest and genuine mechanics anywhere! Me and my family have been going to them…read morefor years and they've always provided good service, transparent prices, and have never tried to oversell us or mislead us. Those are rare traits in a mechanic and I really appreciate that! Plus they're local and family owned, which allows them to be flexible and willing to adjust to your needs.

Elijah repaired two of my vehicles recently at a fair and affordable price. He doesn't try to…read moreupsell. He does look out for your best interest. Finally a mechanic you can trust!

I took my BMW to Eliza to get my exhaust system it sounds so good I didn't want to stop driving it…read morehe did a awesome Gob couldn't be more happer I definitely refer any one looking for the best sounding muffler call Eliza you Will get what exactly what you want

Paully hooked us up with a quick fix and a patch in a pinch while we were driving back up from…read moreSocorro. Highly recommend!!!

Big O Tires in Los Lunas hands down is the most helpful! They were quick to get us in and change…read moreour tires without any issues! All of the staff inside and out were friendly and customer oriented! I would 100% recommend coming here for your auto care! You can tell they value you as a costumer and appreciate you being there!

Robert is such personably, friendly, family man grounded in goodness, honesty and respect. He went…read moreway of his way to be patient and make sure my vehicle got the very best of care. Robert has an extensive in-depth understanding about vehicles and the auto industry. He looked around and found the very best deals for me! Having lived in Los Lunas most of his life he knows everyone and whom to trust when he needs other local services to compliment his work. I needed some welding; upholstery work and a few parts from the camper stores besides a new transmission and he knew just where to go. Robert restored my old 1992 old Dodge Camper Van back up to speed. It needed about 40 different little adjustments made to make it more handicapped accessible for me and is now ready to traverse the U.S. and Mexico again. I drive all the way from my home in the East Mountains of Tijeras, NM to Los Lunas, NM because he is such a trustworthy mechanic and so much better than any I have found in Albuquerque to fix Dodges. He fixed up my Honda also. He found things the other dealers were in too much of a hurry to test. Robert laughs easily; is kind; peaceful and so easy to be around and will take the time to really explain things to me on the phone (as a woman he is very respectful to my limited understanding). Robert sincerely cares that you walk away completely satisfied with his work. He is a bit of a perfectionist so be patient if he takes the time to treat you and your vehicle with the best of care. I feel so fortunate that I found Robert at Need a Brake and I would highly recommend him to anyone with any kind of vehicle! p.s. Thank you to Antoinette and all of the Isleta Pueblo for all the help in containing the fire this summer. I was next in line to evacuate! Thank you God for the wonderful blessing of Prayers for Rain. We appreciate it so. We are all so very blessed as God is so Good to us! Sincerely, Suzanne Hruschka

very friendly and great service never have a problem. would recommend This body shop to family and…read morefriends and to all who are looking for a good honest shop.

I set up a service appointment 4 days in advance for an electrical issue with my Ram truck. I drove…read more250 miles and had to get a motel room for two nights to accommodate our dogs. I arrived early and explained what my issue was and was told they'd stay in touch. At 3 pm I texted and received o response. I called and was told it wasn't in yet. At 5 pm I walked over and the truck was sitting with a service tag but was informed they'd stay couldn't work on it today and Could I leave it overnight. Since that would mean an additional motel stay I declined and took my truck. I communicate and they knew they weren't going to get to it when I walked in the door. The lack of transparency and the lack of respect for the time and effort I put into getting there means that I would never recommend this dealer to anyone. Terrible customer service

Beware of this dealership, they don't stand behind their word. They are a dealership that that…read moregives dealerships a bad name. Bought a Ram truck that had been wrecked but didn't disclose it to me. Management is the worst. Lie to get you out the door. Take the extra time to drive to Abq. don't deal with this place. Get everything in writing if you have to buy from them. the owner ought to be a shamed of the way they do busines.

Feeling VERY taken advantage of! Have family members that use them and we have used them for other…read morethings and been satisfied, but had an oil change recently ... that's what I asked for and came to pick up... $380!!! They added some extras I never agreed to, to the tune of an extra $188! I'm too much of a wuss to complain at the time, but not happy about it! I guess my advice would be to be specific about what you will pay to have done.

To begin with, they dealt with the insurance company for me. Then, not only did they repair and…read morematch paint exactly, they washed the car inside and out. They called regularly to let me know their progress and expected finish date and time. These guys enjoy their work and hope you'll see the effort they put into that work.

My 76 year old husband called and asked for the price/ availability of a battery for my Subaru. He…read morethen went in to the shop and again was given the same price, he was not told what the cost to install the battery was. Ten minutes later the install was done and he was presented with a bill for the battery plus a $195.00 shop fee. Big surprise, too late to change his mind, the batteries already installed.... So much for supporting a local business. Taking advantage of an older man, you should be ashamed.

i had a horrible towing experience with these people. To make a long story short, avoid this place…read moreat all cost. I've left a Google review that explains it all. They will do anything they possibly can to squeeze another dime out of you. If it inconveniences you greatly, they don't care. If they tow you, they only accept cash. if you need to get your car towed to another location, make sure you arrive at the same time the tow truck does because the tow truck has to be there in order for them to release your car to you. This is because the tow Dept closes at 5:00. The business itself is open until 6:00 though. If the tow truck shows up one minute after 5:00, then they will keep your car and charge you for another day. In my case it was Friday and the tow truck couldn't get there until 5:30. I had to cancel my tow truck, find another ride down there on Monday from Albuquerque, and pay an extra $50.00 for them keeping my car over the weekend. When I called on Thursday about picking my car up the next day, none of this was explained to me. At 4:50 on Friday I asked if I could at least get my clothes out of the back of the car. I had just moved and most of my clothes were in my car still. The owner said no. I had to go without clean clothes all weekend. I called other tow places and was told I was over charged and treated unfairly. My radiator had exploded Wednesday night at Isleta casino. While I was inside arranging my roadside assistance tow, Isleta police had my car towed by these people because it wasn't in a very safe place. Fair enough. I tried to get my car on Friday but it didn't work with their schedule, even though they would have been sitting right there when my tow truck arrived. As it turns out, I didn't get my car back until Monday and was charged 356.00. They had to tow it a whole 9 miles. Avoid this place at all cost.