Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

We have been here several times over the years. It seems each time we have a different experience…read more We can tell they have put work into it, but it was a bandaid remodel. It's really sad that this hotel has gone so downhill. Cons: I would say safety is my first concern here. The door to the hotel in the basement is not locked. Anyone could get in whether they had a key or not. You can also use the elevator to the restaurant, but get off on any floor. I read there was a uniformed security guard walking around, but we never saw one. Check in.. the man who checked us in.. we felt like we had interrupted him. He was looking at some paperwork and called us over when he noticed us. His female coworker seemed very nice as she was helping someone else. He barely talked to us. I had asked for a high room online, but I understand they may not see those messages. I was a little afraid to ask if we had a higher room. We were on floor 9.. which is ok, but we were hoping for higher. He just didn't have that hospitality attitude at all. I guess we should have expected less of him. The large linked chain necklace he was wearing was a clue. There's been a mix of super nice and grumpy employees. I get it. We hate work too. But it doesn't mean you can't smile and just say hello. 3 garbage bags on the roof of the building below us, that covers the pool/meeting room areas. Someone forgot them I guess. The toilet is on its last legs. The flush pattern you must use to get your deposit to go down is a little irritating, and the noise it makes when it does finally flush sounds like it's screaming out in pain.. Speaking of the toilet, there's no where to get coffee. Yes, there are single use coffee makers in the room, but we are here for 4 days. We were given 4 coffee pods, 1 sugar and 3 creamers. They only do maid services if you request it, which is fine, we usually put the do not disturb sign up, but, why not leave enough for more than 1 day for 1 person? Also, why give lids when they don't fit the cups The floors are not clean. They look clean, but they are not in fact clean. We are used to walking around in our socks at home and forget we shouldn't do that at a hotel. Our mistake. Sheets are very thin and slide off the corners because of plastic cover They refurbished the room, but there is still older elements, especially in the bathroom. There is a place on the wall where the A/C thermostat used to be, they didn't fill in the holes or paint. Hallways are dark, but not bad. There are no cameras in the hallway, at least on floor 9. The pool roof apparently does not retract anymore so they put a false ceiling over the pool. Not a big deal. You used to be able to get to the pool through the basement so you didn't have to walk through the lobby, but that is no longer there. The pool water itself was not clear so we decided not to get in. Pros THE VIEWS We met a young man who looked to maybe be head of housekeeping on the elevator, and he was so friendly! We love the underground parking option, but it's a little dark down there. Still better than parking outside.

The great thing about a road trip is you go where you want go and stay where you want to stay. I…read morestarted to book a room at the Tru by Hilton in Sharronville but looking at the logistics of making it to the game from Lawrence, KS I knew I didn't want to check in so far away and battle traffic to get to the stadium. So my Bookings app brought up this place, which is close to the ballpark. So I booked it for 6/3. When I got there I was told there would also be a parking fee. It is what it is. I was given a room up high, maybe floor 13. Lucky me! I will note the view is the best part of this hotel. My view was of I75, meh, but it's still nice to look from above at cars and trees. I would have loved a view of the Cincinnati skyline, though. Well the vibe of the place is dark and there are warning signs about car break ins so I brought everything inside. The elevator was interesting but pretty small and the ride was shaky. When I got to the room it looked ok but definitely not that bright and welcoming. I thought a perk would be to go out on the balcony and check out the view. Unfortunately, the door was locked and the door wouldn't budge. I was able to see out the windows, but they could use a good scrubbing on the outside. I reminded myself that I wasn't there for the room I was there for ribs and baseball so didn't spend much time in that room. I was able to make it to ballpark and park then walk to the rib house and back to ballpark by the 2nd inning. I returned back to the hotel after stopping at the Plum Street Cafe which is near the 4th and Plum where I once lived. Driving back, however, my app sent me around downtown Covington until I realized I needed to turn in an unmarked alley by the gas station to enter the lot. To quote Run DMC It's tricky, tricky, tricky! I headed back to the room and then a darkish walk to the ice machine. I really think this place could use some updates or cut the price point from $152 to $75. The halls also echo in the night. On my billing statement that just came from Amex it indicated that I stayed there on 6/2 instead of 6/3. I didn't take many pictures since there are plenty online already. I did get an exterior shot at 10:34 the next day as I prepared to make the drive to Pigeon Forge, TN.

I rarely leave reviews but 21c in Cincinnati deserved one. At check in, they upgraded my room to a…read moresuite for free once they heard it was me and my wife's anniversary. The front desk staff was very friendly as well as cleaning crew and parking attendants. The suite was clean and very nice. This is a great hotel and I will definitely be back there once I visit Cincinnati again. Keep up the great service!

Another Cinci trip, another cozy stay at the 21c. The breakfast hash from their restaurant alone…read moreis worth a stay! This time I noticed all the birds in the building lol. My room had chicken and rooster art, along with a yellow penguin statue, that I noticed had replicas all throughout the hotel. The phone in my room didn't work, but that wasn't a real inconvenience. I still had a restful stay.

Solid heritage property that oozes charm. Absolutely gorgeous interiors. I'd bet my bottom dollar…read morethat the lobby and bar have been a set in a movie at some time or another. In fact, the bar deserves a mention all by itself, an Art Deco masterpiece that practically demands you order a martini and take it all in. The room was good, service excellent. Would totally return.

If you love history, this is your place. I was amazed to step into this art deco masterpiece and…read morefelt like I was transported back to the 1930s. The staff were exceptionally helpful and friendly and housekeeping did a great job. The rooms appear clean but do feel very dated and look like they haven't been updated in decades. I understand the amount of effort and cost that has to be poured into keeping a historical building like this alive, but it is somewhat sad to see the hotel in the state it is in. There were several baseball games and other events during my stay and the hotel was extremely busy due to its location. If you are looking for a peaceful, quiet stay, maybe check the events calendar first. I was awoken at midnight by people having a party in the room next door after they returned from a baseball game. There is free coffee in the lobby in the mornings or you can pay to eat at the breakfast buffet. Overall, I loved learning about the history of the building and enjoyed wandering around admiring its interesting past.

One night stay for spring break with my kids. We got a 2 room suite with the view of Cincinnati,…read morecorner room on the 4th floor. The room itself is dated BUT everything was comfortable. They were short staffed and i had to run down to the front desk for shampoo and hand soap but the staff was really kind. The room needed more attention we did find some a chip bag under a night stand and the windows needed cleaned. Other than small inconveniences that did not affect our stay, we had a plethora of towels, the ac was powerful and the shower water was nice and hot. The beds were extremely comfortable as well. We used the pool, which is small but warm. I received two drink tickets as well. The evening reception was a nice touch. My kids got free nonalcoholic drinks, some snacks, crackers cheese, veggie tray, sweets and chips and salsa. We were still full from lunch which was walking distance from the hotel. Breakfast was actually phenomenal. A whole room of food and made to order omelets. Breakfast staff was also really attentive and kind. Parking is $12 if you don't need to leave otherwise it's $22. My kids really enjoyed the staycation as did I.

I was here on business last week. I knew I was in for it when the front desk informed me that I…read morehad to wait to get to my room, as check-in was at 4 PM but it was 3:50 PM at that moment. Then they tried to get an inspector first. No answer. I found out why. The bathroom light on the mirror blinked constantly (rather like an alarm), the carpet was worn out, the thermostat wouldn't register a temperature when I tried to change it, and yet again I found out why I was paying for convenience in the form of a hotel in serious need of help. I am disappointed enough that I will never again stay there when business takes me to Covington.

Had a very nice stay on the 7th floor. Room was as expected and spacious. Perfect location for…read moreenjoying Cincinnati sports or activities on the Banks. Having the rooftop bar (which was pretty lively on a Friday night) was a huge advantage to hang out. I can't to come back and try a balcony room soon.

Pros Hot water- lots. Good shower pressure…read moreGreat checkin Front desk staff always helpful, frie Great location Desk for working Nice room Breakfast is awesome. Good gym Cons A little noisy due to the location but I was warned. Nespresso machine broken Would stay here again

No! No! No! How is this place even a Marriott still? Two stars because the staff is very nice and…read moreaccommodating, but not very helpful with regard to these room issues--they do not clean daily! The rest is downhill. Dirty rooms, old tv's that don't work with streaming, and no respect for people sleeping! More specifically, my room was not clean! Smear marks on the windows, a nasty toilet, and clearly lack of attention to maintenance! Your streaming options are Netflix, YouTube or pandora and the tv shuts off automatically every 45 min--I cannot make this stuff up! The finale is a HUGE atrium party going on until 1am, with partying and shouting, which is not great for trying to get rest on a Wednesday work night after traveling. Super disappointed in this "Marriott". **extra finale is that it takes 2-3 elevators to get from ground level, to check-in, to your room!

I'm so glad that I chose this hotel. I was in town rooting for my Red Sox in Cincinnati. This hotel…read morewas right across the river to the stadium, about a ten minute walk. Our room was clean and comfortable. The hotel has a beautiful open space lobby. The lobby was loud at times but it wasn't an issue for me and my friend because we're deep sleepers but if you're not, then it might be an issue. The staff is extremely friendly and accommodating. The location is conveniently located near Cincinnati but my friend and I discovered that Covington is also a fun area. Staying near the Roebling Bridge is another great reason to book this hotel, you're in walking distance to good restaurants, bars, and sports venues. I read that some rooms have a great view of the bridge and river.

Had a great experience during my stay here. Whenever we needed something, there was quick service,…read morethe pool felt great, the room was clean when we got there. I even lost something valuable and was met with great support to help find it.

Great stay! Front desk staff was very friendly, the room was very clean, and the bed was…read morecomfortable. I stayed for 2 nights and left my DND sign up, and a friendly note was slid under the door letting me know if I needed anything, they were just a phone call away. I appreciated that. Stayed in Room 415. Didn't get a chance to take advantage of the pool and breakfast, but both looked great. No complaints here! :-)

We stayed here for one night while visiting Cincinnati for a Reds game. I chose this hotel over…read moreseveral other reasonably priced options because it had recently been renovated, and I'm glad we did. The biggest downside was the elevator situation. The same elevators serve the lobby and guest rooms, so there was often a wait, especially since they're fairly small. It took a couple of rounds before we could get on one with enough space. If you don't mind a short walk, there's a staircase in the back that can be a convenient alternative. The lobby is located on the second floor, and the staff was friendly and efficient. We were welcomed with complimentary bottled water and checked in quickly. Our room was lovely, modern, and impeccably clean. The only minor issue was that the room door was very tight and took quite a bit of effort to open, but it wasn't a major inconvenience. One experience that stood out was housekeeping knocking on our door around 10:50 a.m., even though checkout wasn't until 11:00 am. The housekeeper wasn't rude, but she did ask what time we were leaving, and we simply replied that we'd be checking out at 11:00 am, since that was the posted checkout time. It wasn't a huge issue, but it's not something I've experienced at other hotels, so it caught me a little off guard. Overall, we had a great stay. The hotel was clean, comfortable, and well-priced, and I'd definitely stay here again on a future trip to Cincinnati.

We had a wonderful stay at the hotel. After reading some reviews, I was very nervous. We walked…read moreinto the lobby and saw the elevators. There's a sign that instructs you to go to the lobby. There were no luggage carts available when we got there, but we did see them at check out. We checked in and went to our room. It had a pull-out couch and two beds. It also had a fridge and microwave in it. Everything was clean and lovely. We had plenty of pillows and had a comfortable stay. The shower was normal and had the refillable bottles of shampoo, conditioner, and body wash in there. The next morning, we had breakfast in the lobby. There were hard boiled eggs, cereal, toast, bagels, western omelettes, scrambled eggs, sausage, waffles, with juices and coffee. We had plenty to eat. We checked out and explored Cincinnati. Overall it was a great stay, we look forward to coming back!

Been wanting to stay here forever, but the price deterred me. It is higher than other Cincinnati…read morehotels, but you do get what you pay for. Almost...more on that later. On the plus sign, valet, front desk, and all personnel are customer focused. Building was renovated in the past 10 years, and all details are lovely. Extremely clean. Rooms are large and very luxe. Room service was perfect in every way. So why not 5 stars? We love the rooftop bar and that played a huge roll in getting us here. But all three nights we were here it was closed for private events. I hope the events are making them a lot of money, because it can cut into their basic customer base. I will be checking to see if the rooftop is open before booking here in the future. One other small complaint...our room was never serviced until late afternoon when we needed to get ready for dinner. Turn down service (including chocolates) on first day only. That made me sad.

Beautiful rooms. Bar and lounge in the lobby with a great selection and talented staff. Very…read moreaccommodating.