I love this hotel so much ! I fly full time so finding good hotels in downtown areas is my favorite thing to do. This hotel is in the heart of downtown and is so close to so many restaurants and right next to the stadium! The hotel is super historic and has a rustic feel as you walk around you'll see so many beautiful architect and the staff here are super friendly and helpful with whatever needs ! I will say my room is pretty small tho so I took a star for that... but everything else feels right. The AC works great, you have a fridge in your room and microwave downstairs in the shop! If you're like me and wanted to find a local gay bar there's 2 super close to the hotel. The amount of variety for food selection is wild ! On fridays and saturdays the 1931 bar/restaurant has live performers playing. BEAUTIFUL ! read more

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Review of the 1931 Restaurant - It's a mere shadow of its former self when it was the Palm Court. The furniture in the lobby across from the entrance looked like it would be a challenge to sell at a used furniture store - worn, unclean, disgusting. They painted the entrance halls going up the stairs by the opulent marble a bright teal color. The elevator was not working. The food was horrible. The short rib deconstructed beef stew was two pieces of beef fat Surrounded by nearly raw carrots. The potatoes looked like they were burned sausage links. I sent this back and ordered a turkey club. The turkey was lukewarm but the sandwich was not toasted. The steak frites was dry. Such disappointing food from a formerly luxurious restaurant was sad. The only thing good about this place was our server. She was amazing and took the bad food back without any problem and helped me secure some food so I would not go away unfed. Hilton should be ashamed of itself for allowing a national historic register art deco landmark to decline to this state. The entrance to as a mess and every piece of glass in the first two floors needed cleaning. I will keep my memories of the Omni Palm Court and forget about the sad state of decline for this former gem of a Cincinnati landmark! read more

The Hilton is truly one of the most amazing art deco buildings I've ever stepped into. The architecture is remarkably authentic and exploring is an adventure. One of the most beautiful spaces is 1921- the minute bar and restaurant. I have been to the hotel bar before, but I went for Sunday brunch. Or... I thought I was. Meal hours for brunch on the website were wrong, and brunch was no longer offered at my reservation time. Prices were high, as expected for a hotel restaurant, but the portions were large and the food was good. My dining guests enjoyed lunch, but I chose to enjoy desert instead and the Pear dessert was quite unique! The staff were very attentive, but Hilton does need to invest in both maintenance and modernization of tables, chairs, and general supplies. Tables and chairs were not in great shape, and tables had cracked salt and pepper shakers - and disbars and cups were also not in prime condition. read more

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In the first place, as I tend to review high or low, I should note that I'm giving this hotel three stars *for a Hilton.* It's an absolutely lovely place, and I'd completely recommend it to anyone, but again, there are a few things together that made my stay okay rather than stand out. So let's start with the good. It's a wonderful inter-war building with lovely art deco design in the lobby, elevators, hallways, and rooms. Bed is pleasantly comfortable, and service is remarkably friendly and helpful. The in-room TV was great, and interfacing with my own subscriptions to streaming services was easy and intuitive. There are a few things about the fact that it's nearly a century old. The rooms are often smaller than we're used to for modern hotels. But that's fine! When you're in a hotel on a trip, by definition you shouldn't be spending much time in the hotel itself. Also good: the hotel gym is an actual gym, with actual free weights. This meant that I didn't have to resort to machines, but could do actual deadlifts while staying here, and there were rubber bumpers to keep the barbell from rolling away, which is important when you've got two plates on the barbell. Less good is that the gym wasn't air conditioned, and so when you're relying on fans to keep you cool it can be rather... sweaty. Less good: apparently the refurbishing of the bathtub didn't go quite right, so that the plastic floor of the bathtub was a bubble/blister that popped up and down when I stood on it when showering. This is a minor inconvenience, but might cause someone to slip. Water pressure was fine, although the sink never really got cold water when I wanted it. Again, this is just the sort of thing you see in a century-old building, but I figured I'd report on it. A minor annoyance was that when I wanted to iron a shirt to go out to eat, the iron in my room was broken: the reservoir was cracked and all the water ran out. It was also right in the early evening check-in rush, so I couldn't get the front desk on the phone. They finally did replace it, but that was something of an unnecessary inconvenience, especially as in a Hilton you're relying on being able to iron your clothes. Also mildly annoying was that when I went down to the front desk for new coffee packs all they had was decaf, although they *did* send someone from room service up with two packs of regular coffee very shortly thereafter. All told, nice hotel that had some minor inconveniences, but which is still just fine for a downtown hotel and which I would recommend. read more

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Wish I could rate zero stars. Room smelled like mold and dirty socks. Looks and smells like the carpet has never been cleaned. Bedding was musty and funky as well. Checked out a day early. Wish I had not spent even one night here. read more

I stayed at the adjoining Westinghouse Hotel. Sunday morning before checkout I went over to the Hilton for breakfast. This hotel gives OLD Las Vegas vibes. The furniture seat covers are mostly vinyl...old cracked vinyl on mist all of the seating. Some seats even have material spread over the seating to hide the condition of the seating. Not my vibe at all. We had the breakfast buffet ($25) which was ok. The staff was nice but for the run down dining room alone, I would not recommend. read more

Everything! Nobody answers the phone for customer service from the hotel room. Room service was conveniently suspended. For the cost of a room it is not worth it. The only thing I could say positive is the room was big. read more

When staying at a hotel in a busy downtown area, Valet parking is always easier. I booked this hotel based on Valet. In my over 100 hotel stay experiences I have never been told Valet is full you have to find another lot. Well, there's a first time for everything. Furthermore the Valet guy said we only have a numbered of spaces so we fill up. The clerk at the front desk, basically said the same thing, alluding to the fact that they often fill up, which means they don't always have valet. A heads up on the website would be nice. So if you looking for valet I would find another of the multiple hotels in the area. read more

So I've stayed here was a month for about 14 months. I travel every week so over the years I've stayed in more hotels than I can count. This one is my favorite. I've stayed in most of the many different room types they have and my favorite is the one with the big bathtub. It's amazing! There is a full gym. Like people have memberships to the gym and they do group classes. The 1931 restaurants is really good. I love their French fries and Corey makes the best espresso martini you will ever have. The staff are all really nice and go out of their way to be helpful. But most importantly, it's the hotel itself that I fell in love with. This is an historic hotel built in the 30's and they have done a good job keeping as much as they can original. You can wander through the hotel and find pictures of what the area your standing in looked like almost a hundred years ago and read about the people that stayed there or what has changed and not changed. I love just wandering around this hotel and reading those and looking at the art. Hands down my favorite hotel. read more

I want to share a serious incident that happened to me at the Hilton Cincinnati Netherland Plaza on April 21, 2026. I was on official business travel. I had reservations at Embassy Hilton, I was moved to this hotel without my consent due to overbooking. After checking in with valid ID, I was later accused of fraud because the hotel attached the WRONG Hilton rewards account to my reservation. Instead of verifying the issue professionally, security dressed in plain clothes pounded on my door, refused to leave when I asked, and later took photos of me on his personal phone. I was told multiple times that police were on the way and that I was part of a "serious investigation." Multiple people were involved, I asked numerous times what the issue was. The manger said the police would explain more when they get there. I told them I had chest pains and I needed to know what was going on and they did nothing but to continue to question me. I asked the manager if I could show him my travel orders and my work id and he goes upstairs with me to my room and his face turns so red, but he continues to tell me the police is coming. I even told him a coworker was on sight that could identify me and they said they didn't want to involve more people. After HOURS of stress and confusion, the hotel admitted it was THEIR mistake. This is not just bad customer service--this is a failure in safety, judgment, and accountability. Had the nerve to say they will use this as training. The hotel was so dirty. No guest should be treated like this. @HiltonHotels -- this deserves more than a simple apology. read more

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Good, but not the best. Hotel itself is a work of art, and the rooms are mostly nice enough (bathroom was a bit small, but for an older building that's to be expected). Restaurant is overpriced for what the quality appears to be. Front desk service was awesome in the morning when I checked out...but nowhere to be found when I was checking in. Would I come back? Probably, but it wouldn't be my first pick. read more

This is a classic Hilton hotel property in downtown Cincinnati. We stayed here to attend a Detroit Lions game/ Bengals game. It's a great location within walking distance to Paycor Stadium. Built in the 1930's, this hotel is well maintained and in good shape. The standard queen bed guest room is fairly small but clean and comfortable. The small sweet desert shop was closed during our stay and we didn't have an opportunity to eat at the main dining / lounge adjacent to the main lobby. Parking is located in a parking garage next door and to the hotel for $35/day or you can utilize valet parking at a higher daily rate if you choose. ($50). There are a couple of decent restaurants within walking distance for both breakfast and dinner. The staff at the front desk were pleasant and professional. read more

Hilton Cincinnati Netherland Plaza - Hotels Near Me - Cincinnati, Ohio

My husband and I stayed at the Hilton , Netherland plaza in Cincinnati for 3 nights in May . It was the worst experience ever. The check in was slow . The hotel is dated , and needs a major renovation. It is also inadequately staffed. We got a larger room with two queen beds. The carpet was old and musty . The bathroom was tiny . We only had one breakfast in the hotel restaurant . There was only one waitress serving 5-6 tables . Service was exceedingly slow. We got charged for " bar services " , although neither of us used the bar. All in all , this is probably the worst hotel I've ever stayed in . read more

I stayed here for 8 nights (9 days) while in town for the AP Reading. While the hotel's historic charm and retro decor are definitely cool, the actual stay left a lot to be desired. The Cons: Check-In Delay: College Board informed us check-in was at 4:00 PM, but my room wasn't ready until well after 7:00 PM, which is unacceptable after a long day of travel. Outdated Climate Control & Utilities: The AC units feel like they're from the era the hotel opened. You have to leave it blasting on the lowest setting all day just to make the room somewhat comfortable by the evening. The shower hot water barely worked, too. (The only silver lining was that Cincinnati in June is muggy af, so a cold shower wasn't the worst thing, but it's still broken infrastructure). The Atmosphere: The historic vibe is nice, but overall the property just feels very dark and dingy. Front Desk Response: While the staff was friendly, they seemed totally desensitized to these complaints and didn't seem interested in actually resolving anything. The Pros: Housekeeping: The absolute highlight of the stay. The housekeeping team is incredible--my room was absolutely spotless every single day when I came back, and their hard work was deeply appreciated. Final Verdict: If I am back in the city for another reading in the future, I will definitely be requesting a different hotel. This property is a skip for me. read more

Wow. What a beautiful hotel. Stopped by just to have a look around and decided we had to stay the night. Super reasonable prices for such a nice hotel. The room was spotless and super comfortable, with a nice bathroom and a smart tv, something many hotels are lacking. The live jazz and bar were incredible. I had the best French 75 I've had in my life. Breakfast the next morning was decent. I will absolutely be back. read more

There are several features which make this hotel great. First is the design and historic features. Next would be the friendly hotel staff. And finally would be the restaurant, bar and fitness center. The Palm Grille and Palm Bar are classics. The fitness center is actually Vine Fitness which is a membership only club, but allows guests from the Hilton to enjoy. When I arrived, I was upgraded to a junior suite which was very nice. I didn't take any housekeeping while I was there so can't comment on that. The room was clean and the bed was comfortable. There was also good wifi. The rooms still had a lot of classic amenities such as the pedestal sinks in the bathroom. The elevators were fast and responsive. There are plenty of dining options in the area. Fortunately this time I didn't have a car otherwise you need to park at the parking deck nearby for an additional cost. read more

The once grand hotel is literally falling apart from top to bottom and from bottom to top- slowly but surely. The area is not safe. Hilton does not care about this building or how terrible the customer's experience is. If you want a positive experience and care about your safety- stay somewhere else. read more

This place has such potential to be amazing, and assume it really was in its glory days but it just isn't anymore. You can tell they are just trying to make money but not spend it. Our first room was on the 25th floor. It was a 2 bathroom suite. The moment you walked in it just smelled musty and moldy. The bedroom bathroom toilet leaked from the base with each flush, flooding the floor, and soaking carpet outside of bathroom. Walls had previous water damage that was never fixed. Walls had old splatters of soda maybe and inches of dust on wiring and tables. They moved us to 21st floor same set up and the same smell accosted you as soon as enter room. Several side tables had layers of dust, the bedroom bathroom had no hot water and the bathtub faucet had a continual drip. There was long black hairs stuck to wall behind rusty toilet that were not ours. The second bathroom did have hot water but tub didn't drain well. The living room had uncleaned but cleanable drink splatters on tables and legs of table. There was a nasty thick black eww around edge of Coffee table glass. The mirror on wall had liquid splatters on it, so cleaning is obviously not a priority. I accidentally deleted the pictures of the major water damage this room had on ceilings and down the wall. Plaster was missing on ceiling and wall paper peeling away. The smoke detector was rusty from the water damage and the bedroom closet had same water damage. The light fixture in closet had rust on it as well from water and hall light didnt work at all. I looked up the owner to write them about this problem but Google says the owners have defaulted on $80Mil to bank, so bank is just keeping it open to try and recoup their investment. The lobby from a distance looks amazing, but look long enough it has same water damages and need for repair. They have a neat mall on lower levels but it is mostly abandoned and mass amounts of water damage and disarray. This building has great placement downtown and looks good from outside and has such amazing potential, but it is not being maintained and you will probably get black mold in your lungs staying here. read more

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The location of the hotel is perfect for downtown life. You can catch the 2X bus from CVG, and it lets you off RIGHT IN FRONT of the hotel. Walking distance to Paycor and Great America stadium. You're around may eateries and transit bus options. The hotel is from the 1930's. So it is very dated. If you're into vintage, you'll like it. But if you're into modern lodging, this isn't the place for you. Cost is a little more than I'd like to pay, but you can not beat the location. read more

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Have you ever heard anyone use the word "gross" to describe a Hilton? Well, now you have. The Cincinnati Netherland Plaza was disgusting. Traveling to Cincinnati from Atlanta, I actually drove around the parking lot of a motel, exited the parking lot and drove farther down the road because I figured that motel couldn't be the one I was looking for. Even that one was cleaner than this Hilton. I am not exaggerating. Given there is a lot of construction going on outside, there is a lack of signage to let passers by know they're walking past the Hilton. Luckily, there is a slovenly looking employee hunched over his phone who almost looks up to say "yeah" when you ask him if this is the Hilton. The young woman checking me in didn't seem to think friendliness was necessary, as it wasn't on the docket when I was checking in. I felt like I was bothering her, to tell the truth. Once past Hilton Cincinnati's B-team, I got to the room and saw things weren't going to get any better. I think Hilton bought this place a long time ago and kept the carpet from the original owner, because there was no way I was walking around without shoes on. Luckily I wore flip-flops on the drive, but I WAS IN A HILTON, and I didn't want to take my shoes off. Luckily it was only two nights, but unfortunately it was for two nights. Without even looking for it, I'm tipped off that the ceiling is caving in because there are whitish chips of paint on the carpet. Look up, and there are chunks of paint on the ceiling about to fall off. In all fairness, it DID get my attention off the carpet for a brief moment. There was a panel high up on the wall with... goop(?) creeping out from around the edges. If I'd have seen the wrong horror movie recently, I can't say I'd have been able to sleep in that room. Some movies have started off with that very scene. I'm guessing the bedding is the same as the carpet. Standard sheets and $5 pillows bought in the 70's still being used. Yup, they came with the place. I couldn't take an automatic photo out of the window because it was so dirty I couldn't force the camera to take a photo of anything else besides the crud on the window. I can't say for sure what was going on with the shower head. It can't rust, and it wasn't mold. Let's just say I wouldn't have licked it on a dare. It definitely hadn't been cleaned since the last time the woman who checked me in smiled at a guest. Then there was the mold. And I touched it. I TOUCHED IT! I got curious because the bathroom was painted by someone who was given three minutes to paint it without any prep work. Real Hilton quality. I was wondering if they got it on the blinds. But when I ran my finger across it, it smudged. It ooked me out so much. It was so gross. Then there was the piece de resistance for the bathroom. Before I opened the bathroom door, I noticed a long hair on the door. My hair, before I get it cut, might get to a couple of inches. This was five plus inches long. Gross. Despite Hilton's every attempt to make my Cincinnati stay as miserable as possible, I enjoyed myself. I did want to let management know that their room was more disgusting than a $75 room in a hippie motel that I'd stayed in the night before (to those hippie's credit it was actually very clean). Here's where it gets even better! The manager, I was told by the woman during checkout, doesn't get in until 9AM! On a Sunday! When half the hotel has vacated! The manager comes in! And the woman checking me out didn't want to hear a word I had to say. And honestly, I was so angry, I couldn't even tell you whether she smiled. Look at all the negative reviews Hilton has here, and look at their replies. Crickets. Hilton is about money. I'm sure they'd love all their hotels to be this simple to run. read more

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They don't make them like this anymore. That's an awful thing because this hotel is an Art Deco masterpiece! I found myself just ogling the common areas. Absolutely beautiful and well-maintained. It is a step back in time that you're not going to experience almost anywhere else in town. That's a good thing because the hotel is also out of its time. For all its beauty, they've done very little to get good-functioning Wi Fi. The conference areas are less than optimal as the enormous weight is well-supported by sturdy, thick columns that limit visibility. The restaurant/bar is gorgeous. And expensive if you go on a weekend. Weekdays are more affordable and I wish I'd jumped on that menu pricing when I had the chance so I could have settled in and filled my tummy in that museum. The mall that attaches itself to the hotel is virtually empty and pretty depressing, but its just a few steps away from the lobby. If you are a fan of the Art Deco style, you NEED to stop in here whether you stay or not. read more

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Netherland? More like Netherworld! This hotel is awful. AWFUL! It's old and dilapidated and stinks! The room itself reminds me of a nun's cell in a convent. Or a prison. I just can't even. Checking out asap. read more

Amazingly beautiful hotel... art deco architecture from 1930s....worth the stay ... the elevator doors are raised, etched art deco designs and original elevators with a modern interior... recall electrical panels that tracks each floor and indicators that say this elevator up and down....theres a piano player on evenings in the dining room with raised ceiling with Al fresco paintings and fanned upholstered booths and central bar illuminated with glass etched lighting. Amazing. It's downtown so parking is somewhat challenging but traffic is fine it's not at all like LA or NY traffic. Park 2 doors down in parking garage (must know)... Hilton entrance on 2nd floor connected to small mall. Elevator will go up or down even though buttons don't look that way. Rooms are modern comforts of Hilton. The toilet is period/modern that has the foot or hand lever to flush. Location is great and central to everything including the 2 stadiums!! Met Gina hotel manger walking around and talking to guest. She was very welcoming and let me know about the printout with all the hotel history. Pick that up and walk the hotel. Servers were great at breakfast including waitress and nice waitor pouring water. Will definitely stay here again! read more

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Beautiful historic hotel open in 1931. Marble. Wood. Beautiful carpets. Art deco. Mellow piano and singer at the huge '30s oval bar. We walked all over the floors. Loved it. Lots of stairs, but take the elevator. Valet parking was full and not accommodating, tho lots of spots were seen. So we park at the 3CDC garage, which was a short walk, safe and cheaper. Our bellman, Timothy, was wonderful. Told us about the hotel. Was very polite, like a southern gentleman. He met us at the front door, tho the sign said no parking. Others did the same, turning on the car blinkers. Recommend staying at this Hilton, and parking at 3CDC. read more

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This hotel is absolutely gorgeous. A very old building done at the height of the Art Deco movement, this place is opulent and beautiful. Check in process was great and the room was comfy. Is this place a value? No. Here's why... The rooms need a lot of TLC. Paint scuffed off the trim. Bathroom had peeling wallpaper. The shower head is not adjustable and you have to stand in one particular spot to get wet. Found a long, black hair in the shower that didn't belong to me. The bathroom otherwise was ok. Nice subway tile flooring. Breakfast? Save your money and eat elsewhere. Breakfast buffet was $40 and didn't even have any options for cereals, fruits, or lighter fare. Paying $40 for French toast and sausage didn't make me very happy. Lots of other hotels offer free breakfast including things like pancakes, waffles, and lighter fare. Don't bother adding breakfast to your stay unless you like overpaying for the convenience. I know it's expected to pay through the nose at a place like a Hilton hotel, but I needed to mention this as other local hotels offer breakfast for free with slightly lower room costs. Overall, this place is a 3.5 out of 5. The experience was overall good. The hotel is beautiful and historical (Winston Churchill once stayed here!). I'd stay here again but would skip breakfast and walk down the street and save $$$ read more

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This is a historic hotel in an awesome downtown location. That being said, it's a hotel in need of a lot of TLC and probably some staff re-education. We spent three nights at this location. I loved being able to walk to Fountain Square, the Connector, a bunch of different restaurants. I did not love the areas of the hotel showing disrepair and the lack of a swimming pool (despite signs saying that there's a pool). My husband checked in. The reservation was in my name, so he had to get me on the phone (in the middle of a work meeting) to give permission for him to check it. Sigh. No one ever does that to me when the hotel reservation is in his name. We had a junior suite, which was actually more of a one-bedroom suite as it had a door between the bedroom and the living area and two full bathrooms. We were there with our kids, and the reservation was made for all of us. I was disappointed that they did not have sheets for the sofa bed already in the room, and much more disappointed that it took 4 phone calls to receive the sheets. (Also, for whatever reason, the front desk staff said that no one would be able to make up the bed for us, so I had to make it. Not a huge deal, but not exactly the behavior of a nice hotel staff.) Housekeeping was hit or miss. We kept the do not disturb sign on until noon on Saturday, and so we received no housekeeping services. We did not receive a note explaining why we were missed and/or how to get services on that day. We left the room on Sunday afternoon, and came back to a mostly clean room. There was no shower gel in one of the bathrooms, and it was never replaced, and the single bar of soap in that bathroom was removed and not replaced. The room felt pretty used and desperately in need of an update, especially the carpet. The bathrooms were actually reasonably recently updated, but they were tiny. The beds were not comfortable, and the pillows were awful. The air conditioning was icy cold but also loud. The worst of the hotel's disrepair was outside our room, though. The ceiling of the hallways seemed to be more spackle than original moulding. The elevators rattled alarmingly. The public spaces are impressive, although surfaces need a minimum of a deep clean if not a re-finish. I do love the Art Deco details, and I hope when they do update the areas they keep them. There is parking available. Self park is $33/day. The parking lot is very claustrophobic, and all of the elevator lobbies smell strongly of urine. Valet parking is more limited and was sold out for the second half of the weekend. This was not my first-choice hotel, but it was the only hotel in the area that had an available suite for the weekend, so I took it. If I return to Cincinnati, I will cross my fingers that a suite is available in a newer hotel. read more

Great experience. We are diamond members, and we got upgraded upon check in! Clean facility, beautiful building, and kind staff.

Very old. Dated rooms but good size. Tiny bathroom. Checked in at approximately 6:30 PM and was told I might not have a room. Fortunately, they found a "upgraded room" Poorly managed. First day there, there was a continual wait for the elevators. Valet functioned well but $45 a day. I would not stay here again read more

Hilton Cincinnati Netherland Plaza - Bathroom in upgraded room! - Hotels Near Me - Cincinnati, Ohio

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We stayed there two nights. I paid for it with points, which is why it is even more disappointing, because I work so hard to get them and I want the experience to be a great one when using them. The room was just shabby. The upholstery around the bed was completely torn. There were stains on the sofas and chairs. The baseboards were chewed up and painted sloppily. It was just old and tired and felt dirty. The drinks at the bar were good but also cost $23. They added another three dollars just for ice for some of the drinks. I wanted to like the architecture but could not look past all the negatives. The only redeeming quality was the bar staff and front desk staff were genuinely nice. I sent something to the hotel manager and never heard back. Additionally, the parking is not run by the hotel so the valet is very unhelpful as it pertains to your luggage. Do not stay here. read more

If I could give less stars, I would. During our stay, the room service shut down. The restaurant soon followed. The water was luke warm at best and became ice cold. The staff was unhelpful and didn't seem to care. Absolutely horrible stay. read more

A historic hotel that is showing its age, this is designated as an official historic site. It was designed by the same designer as the Empire State Building and was built in the 1930s. Much of the original art deco decor is visible throughout. Check out the pavilion room if you have a chance. This is where Doris Day made her debut when it was the hotel's nightclub and was designed to look like an ocean liner inside. Check-in was simple through the Hilton app with a room upgrade afforded as a gold member. Unfortunately the digital key didn't work in the elevator which required a visit to the front desk anyway. The king studio suite was large, but the room features are dated. The furniture is worn and long overdue for an update. The bathroom fixtures are incredibly dated, and the hot water struggled at times. The bathroom itself is tiny. Towels were thin and worn. The TV and features were dated and the remote slow to respond. There is no on-screen directory nor any streaming apps available as many hotels are now offering. HBO was provided at no extra charge. The room was mostly quiet, but the climate control system is quite loud when it cycles on and off. There are ample charging ports bedside, but every lamp in the room is controlled separately which required making the rounds through the room to turn off each and every lamp at bedtime. Staff were generally ok, but communications and questions through the Hilton app often went unanswered. There was no explanation at check-in (either through the app or when I went to get a physical key to be able to use the elevator) about needing to sign up for daily housekeeping. You won't get any housekeeping otherwise apparently. Overall, the historic nature of this hotel is cool, but it needs to be updated to be competitive. Staff also need to work on better communication with guests. read more

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The only thing this hotel has going for it is it's location. However, there are plenty of other hotels you can choose from. We literally had people outside our window jackhammering from 9am to 5pm. We were told that they clean the rooms daily and they don't. We called to get towels and even though they said they would send someone up right away, they never did. We tried calling the front desk, guest services, and housekeeping from our room and they didn't pick up. Our shower didn't even work! We had to play with the handle a few times to actually get it to work. Worst hotel I've ever stayed in. read more

I had no idea what to expect since my company booked our staff here for an event. I just knew it was a Hilton but I didn't know it was a historic hotel with plenty of Art Deco features. I arrived super early due to an early flight and was lucky enough to be able to check into a room without waiting several hours. The lobby and bar area are very fancy, and I peeked around some of the ballrooms/meeting rooms as well. I can't say what the other rooms were like but mine was a mini suite, with a separate desk/tv area apart from the bedroom. I think they might have even combined the space of two small rooms to make it. I didn't dine here but got some complimentary lobby coffee. The location is also within walking distance of Fountain Square, the baseball stadium, the football stadium, the river walk and more. read more

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I recently visited this hotel for an overnight work event and much of the second day took place at the Hilton. I enjoyed my room and the various conference room spaces. Overall the decor is beautiful and unique. I wish I'd be able to explore more of it on my own, and for that I'd come back to stay for a personal trip. We did have a buffet breakfast here and it was delicious. The staff also took great care of us clearing off plates and providing drinks. Their team also provided drinks throughout our morning conference, which we'd paid for as a person person pricing. The hotel is older and has a lot of twists and turns, which can take time to learn when getting from area to area. If you're traveling with someone that struggles with steps and needs accommodations I'd recommend speaking to the hotel in advance. Finding the parking garage was tricky despite a warning from our planner and current construction never helps visibility. The hotel wasn't ready for us to have early check in and offered to let us check our luggage. That went smoothly; however, our luggage didn't seem to be kept secured from other guests or people passing through. No one was there to check my ticket or see me leave with it. I recommended you checking out this hotel for group accommodations and personal stays. I'm sure we'll be back! read more

Hilton Cincinnati Netherland Plaza - Upstairs flooring - Hotels Near Me - Cincinnati, Ohio

I stayed at this hotel last week for about 3 nights as I was visiting Cincinnati. I ran into an issue in the first room I stayed in. The shower was not working properly as it was either 1000 degrees or no water at all. The shower room light was also not working. They were able to accommodate and provide a more functioning room. The new functioning room was better, only minor complaint was that the toilet I felt had a slower flush but it got the job done. It was bit of a hassle to get compensation for my issues, in the past, Hilton brands would typically have no issues providing additional points immediately for inconveniences, but for whatever reason they were picky about it. The room and hotel itself is very old, almost like living back in the 1990s or 2000s, with only outlets and TVs being updated. The location is at a good spot as it is only a 5-10 minute walk to Riverfront Park and to the Reds stadium. Overall, I thought this was just an average hotel. I would not mind going back there if I were in Cincinnati again given the location and the service they provided, but I am sure there are better ones. read more

Beautiful entrance, but I didn't stay in the lobby. Really outdated and needs refurbishing. The elevators take forever and can't handle the volume of people staying. A dank smell hits you as you exit and walk through the hallways. Carpet looks 100years old (not in a good way). The room is real dated, plaster ceilings were cracked out and dust was everywhere in my closet (asbestos ?) We had a 2 queen room and both mattresses were sunken in the middle. read more

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Strongly discourage booking for any team related event. Tried to book a room block like we have done many times; and once they set it up you are obligated for 80% of the rooms even up to 60 days prior to event. 30 days prior to our scheduled stay our tournament got cancelled; so we tried to cancel the rooms and were charged a $3,000.00 cancellation fee. After trying to explain the situation and how a 5th grade baseball team does not have $3,000.00 to just burn; they still would not waive the fee and instead only gave us a room credit for 12 rooms to use; almost $100.00 more per room than originally quoted. We ended up having 10 families willing to travel to Cincinnati and stay to help cover the cost even though event was cancelled. To make matters worse; they only had 9 rooms available with our promised 2 double queen beds; so one of the families had to stay in a single bed room. Extremely disappointed on how the entire thing was handled and needless to say would never stay or recommend any team to stay at this hotel. read more

Hotel is stunning! The staff is one of the friendliest hotel staffs I have ever interacted with. They made the experience so enjoyable. Our room was ready early, it was clean and we truly enjoyed our stay here and would 100% book again! The hotel rooms are dated but being in a historic hotel it was very cool to see the unique features and to us part of the experience. We were having a girls weekend and had the 2 queen junior suite and it was a perfect space for us. Location is great, it was within walking distance to all our plans. My feedback is mattress, including sofa pull out needs replaced, the sofa bed you could feel the coils and the beds were very dented from other people staying it's time to replace. Then parking is not included in hotel stay and is crazy expensive no discount for staying at hotel, 2 nights was $66 dollars which is insane!! read more

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As a longtime Hilton Diamond Member, I've come to expect top-notch service--but my recent stay was the exact opposite. My wife and I experienced a major water leak from the room above, damaging our belongings and causing serious inconvenience. Multiple calls to the front desk went unanswered, and when I went down in person, staff seemed distracted and slow to respond to what was clearly an urgent situation. While Hilton credited my account, they did not honor their promise and interactions with the assistant and front desk managers felt insincere and unprofessional. I've stayed at Hilton properties all over, and this was a shocking departure from the quality and service I'm used to. I hope Hilton takes this feedback seriously and addresses both the lack of urgency and the broken promises. read more

Fully paid for two nights, got stuck at the airport and arrived the next day at noon. Tried to check in and they gave my room away and said I can't check in until 3pm. They said I needed to call ahead if I wasn't going to make it the first night.. why? I I FULLY PAID for both night, no refund, no accommodations. Have a funeral to attend at 3. 9 years of being a diamond member. This hotel is trash. read more