After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

The staff here need to be retrained asap. So I arrive. By myself. At 10 pm. And the person running…read morethe desk announces my room number to a lobby with people sitting around. Cool, thanks for worrying about solo female traveler safety. Not. I'm also a Hilton member and had pre picked my room. When she announced my room number, I knew that wasn't the room I'd been allowed to pre pick. When I asked she just shrugged and was like oh it was changed. Oh. Ok. Cool. What's the point then? I'm beyond not amused.

Really like the location. I come down here to go to Great American ball park in Cincinnati. The…read morebridge to walk over to Cincinnati is at the edge of the gated parking lot. The room was very clean and the bed very comfortable. The temperature in the room was perfect when I walked in. They have the usual hotel breakfast. I went down and had a light breakfast just one morning. The hot food was hot I had couple pieces of sausage and an English muffin. The fruit was fresh I had an apple for after my walk. They have a nice gym. I used it. It was clean had real nice treadmills and some free weights. Parked in the lot it was well kept. The staff was cordial. Will stay here again.

One night stay for spring break with my kids. We got a 2 room suite with the view of Cincinnati,…read morecorner room on the 4th floor. The room itself is dated BUT everything was comfortable. They were short staffed and i had to run down to the front desk for shampoo and hand soap but the staff was really kind. The room needed more attention we did find some a chip bag under a night stand and the windows needed cleaned. Other than small inconveniences that did not affect our stay, we had a plethora of towels, the ac was powerful and the shower water was nice and hot. The beds were extremely comfortable as well. We used the pool, which is small but warm. I received two drink tickets as well. The evening reception was a nice touch. My kids got free nonalcoholic drinks, some snacks, crackers cheese, veggie tray, sweets and chips and salsa. We were still full from lunch which was walking distance from the hotel. Breakfast was actually phenomenal. A whole room of food and made to order omelets. Breakfast staff was also really attentive and kind. Parking is $12 if you don't need to leave otherwise it's $22. My kids really enjoyed the staycation as did I.

My family booked a reunion this past weekend and this place was a dumpster fire with the exception…read moreof Brian at the front desk and some great bar staff. We arrived early hoping that we could check into our rooms but they had been full the night before. We requested a low floor for my elderly parents and just gave up at 4:30 and took the first available room. After check in, I needed to park my oversized truck. I was directed to oversized lot behind the property. Once I pulled into the lot I see a sign but many of the spaces also had old faded signs that said "No Parking". I parked next to one of my relatives two spaces away from on one of the signs. My brother in law also found a space on the opposite end of the row near one of the signs. We go up to our room and unload our stuff and the door to the bedroom just falls off after I close it. We call maintenance and after a couple hours they finally fix it. The AC at this place is on blast. Even if you turn off the thermostat it will still keep blowing. The TV's act as though they are stealing cable. Every 5 minutes the TV will blank out and sometimes power off or they will constantly say "No signal". There was a TV in the dinning area that was doing something similar. They had football games on from last season and you couldn't watch because it kept scrambling. The next day, I'm sitting next to my cousin on a trolly on our way to a museum and she gets a call that her truck had been towed that morning. This was the vehicle I parked next to. My vehicle had also been towed. I talked with security at the building that I discovered actually owned the parking lot and they informed me that I had parked in an unmarked loading dock. They also mentioned that they had sent someone over to the hotel to have us move the vehicles but because the hotel doesn't ask for license plates when they charge you for parking, there was no way to find us. For some reason they did ask us what state the vehicle was registered in. $180 and a $20 Uber. I asked to speak to a manager but he wasn't scheduled to come in until 4pm. At 4:30 I come down to talk and the desk attendant gives me the run around. She hands me the number of the building that actually owns the lot and says to call them. Apparently the manager must have been hiding in his office listening to the whole conversation. Right after that the he comes out and attempts to give me the same number. Then he refuses to discuss the matter with me. I then demand that he take the parking off my room since he refuses to take any ownership of the problem. He gets in front of the computer and says its been removed. After the exchange Brian one of the nicer desk clerks walked out and spoke with me in private to try to deescalate the situation. I appreciate his efforts. The condition of the property made sense after trying to speak with the manager. Later we learned that the actual over sized lot is further down an alley and not where the sign is (See pics). That night my wife and I are sitting at the bar and decide to order food. I ask the bar tender if we can charge the food to our room. We get our food and the bar tender also hands me the bill. I charge it to my room and probably spend another hour at the bar. I eventually go to my room and my cousin calls me and says that they charged them for my food. I come down to take care of the bill and the same bar tender I spoke with tells me she said yes but that the other bar tender spoke to me and told me they couldn't charge my room. The conversation with the other bar tender never happened. Later we learned that their system was down and that's why they couldn't charge rooms. The next morning I go to eat breakfast and its horrible. The omelet station's line is out into the seating area. I decide to just get some buffet items. There isn't enough utensils so all they had were forks. The staff kept running around gathering up the plates in order to quickly rewash the utensils. Its not the workers fault that management doesn't prepare for the volume of people booked for the property. Saturday afternoon we return back to our room and it hasn't been cleaned. We call down to the front desk and they say that they will send someone up but that never happened. My wife was not happy. On Sunday this circus was finally over. I check out and you guessed it. The parking was never taken off my bill. I tell the desk person the whole history of the towing incident and she eventually takes it off my bill. I checked my Hilton Honors points this morning and low and behold there's no record of this stay (3 rooms). This place is no good. Avoid at all costs!

I'm so glad that I chose this hotel. I was in town rooting for my Red Sox in Cincinnati. This hotel…read morewas right across the river to the stadium, about a ten minute walk. Our room was clean and comfortable. The hotel has a beautiful open space lobby. The lobby was loud at times but it wasn't an issue for me and my friend because we're deep sleepers but if you're not, then it might be an issue. The staff is extremely friendly and accommodating. The location is conveniently located near Cincinnati but my friend and I discovered that Covington is also a fun area. Staying near the Roebling Bridge is another great reason to book this hotel, you're in walking distance to good restaurants, bars, and sports venues. I read that some rooms have a great view of the bridge and river.

Very clean, beautiful hotel. Staff was friendly. Didn't have any problems or issues with this stay…read more Would highly recommend. If you do stay here, try to get a river front view.

My daughter and I came for a concert. We got a good city view even though we didn't pay extra on a…read moreweekday. Check in was fast and friendly. The location was great right off the freeway to the right. Price was excellent around 180 with taxes and parking that day. Convenient to gas station and fast food, nice park across the street. Neighborhood could be sketchy at night. We're from Detroit area so NBD to us for frame of reference. Our room was very very clean, unlike some of the other reviews I've read about this location. The beds were very comfortable. One of the reasons I like choice hotels. I've always slept well in their bed's because they're on the softer side with soft pillows and sheets. There was a fridge, microwave and coffee maker. And 2 complimentary water bottles. The only reason I don't give 4 stars is when I happen to look in the microwave there was an ingrained bug imprint on the side. I've never seen that before in my life!!! I'm sure those micro waves cost less than 30 bucks! Luckily we didn't need to heat anything and I happen to see it in the morning when actually marveling how clean the room was. The microwave was clean despite the bug impression. Having been a cleaning lady through college and a nurse now. I know if I worked there and did that good of a job cleaning I would throw that microwave out! So whoever deals with that? Lost a star on me. Overall I'd stay there again. Probably not make a vacation out of it. But, it suited our purpose for a fun night. And we slept well. There was an indoor pool that looked nice. We didn't use it. I would only give 5 stars for above and beyond. We've slept in hotels in Corbin that I wouldn't give 1 star to because they were so dirty as we were passing through that are very near the Radisson. We would definitely stay at the Raddison again despite the picture I'll post.

We spent the night here for Valentine's Day and our experience was not great…read more I do want to say that the staff was very friendly and helpful. Immediately upon arrival, even though I paid ahead of time weeks ago, I had to pay an additional $200. Then the elevators were old and shook and made so much noise I thought they were going to get stuck constantly. Then, all the hallways smelled like smoke and weed. The room itself wasn't awful but the sheets were stained and the bathroom shower had no curtain or doors so water would get everywhere if you used it. The outlets were so loose it was hard to charge anything and the Internet was so unbelievably slow. We also ordered strawberries and champagne for Valentine's Day. We only got 4 strawberries and 2 of them were rotten. Avoid here at all costs.

This hotel looks fairly decent walking in. Nice front desk/seating area. Once you get off the…read moreelevator it feels like you stepped out a Time Machine lbs. The hallways are dated. The room was standard. Ok size. Came with a TV (not many channels). Bed sheets seemed clean. But the restroom was gross. It had someone's poop that splashed on the toilet lid. There were also some pubic hairs and booty dust on the seat. And the shower had hair in it as well. I honestly debated about writing this review because once I looked there were so many other negative reviews about the cleanliness of the restrooms. I really feel like they don't care and it's not going to change. So I wouldn't recommend this hotel.

This was one of the worst hotel experiences I've ever had. Save yourself the stress, frustration,…read moreand financial loss. Do not book this hote My room was absolutely filthy. I took photos and videos immediately and showed them to the front desk. Honestly, I should have canceled on the spot, but the front desk clerk, Ms. Kristina, was kind and asked me to try another room. That second room was somehow even worse than the first. At that point, I canceled my stay entirely. I was specifically told that once the manager, Jennifer Jacobs (who has been avoiding my calls since), returned the next day, my refund would be approved because I booked through Booking.com and manager authorization was needed. That approval never came. Instead, after 11 days of calls, messages, follow-ups, and being given the runaround, I learned the General Manager denied my refund request. Let me be clear...I never stayed in either room. I was presented with two unacceptable, dirty rooms, forced to scramble and find another hotel, wasted time dealing with staff and customer service, and still ended up out $500. So the hotel's position is apparently ... they can offer unsanitary accommodations, fail to remedy the issue after a second attempt, inconvenience the guest, and then keep the guest's money anyway. I literally feel violated. Again, don't book this hotel, and think twice before booking through Booking.com as well. See the screenshots from the video I took of the second room they tried to give me. Dirty pillow, dirt smudges in shower and doorway, and (the worst) butt crust on the toilet seat.

Pretty standard Aloft that is conveniently located near the Heritage Bank Center. The rooms aren't…read morebig, but they do the job. Everything was clean. They have a bar and small dining area that has beverages, snacks, and refrigerated and frozen items for purchase. There is breakfast service in the morning, but it's kind of like a gas station grab and go where they make the items for you right there, but it's nothing special (breakfast sandwich, burrito, etc.). Although it is not included, there was really convenient self-parking nearby that was only $25, I believe, and you could have in and out privileges. The staff at the front desk were really nice and friendly at all hours.

Good value for your money. Aloft is located close to Cincinnati with easy access to the aquarium…read moreand stadiums. There are a number of restaurants nearby and a brewery right across the street. Rooms are spacious, really comfortable, and clean. Staff was friendly and welcoming. They have a number of activities in the hotel including a bar, pool table, good sized pool, outdoor patio, and other games for families. This was a very family-friendly hotel and it could get a little loud with a lot of kids running around. Great if you are traveling with family.

When I booked at this hotel I made the reservation for 2 weeks. When I checked into the hotel they…read moretold me they couldn't find my reservation. So I paid out of pocket till things could get sorted out in the morning. The next day I was told they found my reservation and refunded me. When my co workers arrived. Same thing. They couldn't find their reservation and made them pay out of pocket. Then the next day they " found the reservations. But then the next morning the front desk came to my door at 10:45am telling me we have to check out saying they don't have us booked any longer. The rooms were dirty, the staff were ignorant and when I brought up the issues upon check out they called me ugly and were very unprofessional. I wouldn't recommend anyone staying at this hotel.

I am writing to formally file a complaint regarding my recent stay at your Extended Stay location…read morein Covington, Kentucky. Over the past week, I have made multiple attempts to contact management to address several serious issues, yet I have received no call back or acknowledgment. Each time I reached out, the staff I spoke with were rude, dismissive, and even hung up on me, making this situation extremely difficult and frustrating. Upon arrival, we were placed in a room where the television did not work, and wet paint was still present throughout the area. In addition, someone in or near the room was smoking an excessive amount of marijuana, making the environment unbearable. Because of these conditions, we were forced to change rooms despite being exhausted from long travels and simply needing rest. Unfortunately, the second room was equally unacceptable. We woke up to find cigarette burns on the sheets and rodent glue on the countertops--conditions that are both unsanitary and unsafe. Had we known the facility was in this state, we would have never chosen to stay at this location. It has now been a week since these issues occurred, and despite leaving written notes and making repeated calls, management has not contacted me. I have also not received my deposit back, nor any update regarding the refund I am requesting for this night's stay. Based on the unacceptable conditions of the rooms, the lack of professionalism from staff, and the complete absence of management responsiveness, I am demanding a full refund for the night in question, as well as the immediate return of my deposit. I will also be attaching photos as proof of the conditions described above.

Been wanting to stay here forever, but the price deterred me. It is higher than other Cincinnati…read morehotels, but you do get what you pay for. Almost...more on that later. On the plus sign, valet, front desk, and all personnel are customer focused. Building was renovated in the past 10 years, and all details are lovely. Extremely clean. Rooms are large and very luxe. Room service was perfect in every way. So why not 5 stars? We love the rooftop bar and that played a huge roll in getting us here. But all three nights we were here it was closed for private events. I hope the events are making them a lot of money, because it can cut into their basic customer base. I will be checking to see if the rooftop is open before booking here in the future. One other small complaint...our room was never serviced until late afternoon when we needed to get ready for dinner. Turn down service (including chocolates) on first day only. That made me sad.

This was a completely wonderful special occasion 'staycation' location…read more The hotel itself is historic and beautiful. Complete attention to detail - even a shaving mirror built into the shower wall! The public areas are all special in their own way. The lobby area is in the new build area with soaring ceilings and beautiful fixtures. The rooftop restaurant (covered) and bar (outside) are thoughtful designed to ensure fun. The location is great. A little out of the way and yet close walking distance to everything. They also provide free limo service within 5 miles. Handy for any Over the Rhine excursions. The staff is excellent - from the valets to the chef. I wish I remembered the name of our waitress for Subito dinner on May 19. She was one of the best ever. This was a truly memorable celebration spot.

I had an excellent stay at this hotel!! I was initially disappointed when I found out I would be…read moretraveling to a remote area for work, but the outstanding hospitality here completely changed my perspective. From the moment I arrived, I was greeted with warm smiles and exceptional customer service. I can't remember the name of the young woman at the front desk, but she went above and beyond by recommending a local sushi restaurant, and it turned out to be fantastic. That personal touch made me feel truly welcome. Plus, she upgraded me without me asking! My room was spotless, comfortable, and well-maintained throughout my stay. The on-site laundry facilities were a huge convenience, especially for an extended work trip. Breakfast was excellent each morning, with a great selection and quality. The only minor downside was that the fitness equipment was out of service during my stay. However, the staff came up with a great solution! They allowed guests to use the gym at the neighboring hotel, which I really appreciated. Overall, this was an outstanding Hampton experience. As a Diamond member, I've stayed at many Hampton properties, and this one truly stands out because of the professionalism, friendliness, and genuine hospitality of the staff. I would highly recommend this hotel and will gladly stay here again if I'm in the area.

My main complaint is that our room was dirty. Cobwebs in the corners and smashed up Goldfish(the…read moresnack - haha) on the floor and the bathroom had hair and dirt behind the door. The table in our room had dried up crusty stuff on it. We let the front desk know, but the two younger girls running reception shrugged and said they'd let their manager know. This was immediately after we checked in, around 4pm. No one ever contacted us, so it didn't seem like a manager was ever informed. Or maybe the manager simply didn't care. I went to use the hair dryer later that evening and discovered it didn't work. We again let the front desk know, but no one seemed concerned. They have an outside area in the back and it's nice to sit. We had dinner out there and enjoyed it. The pool water was very cloudy, you couldn't see your own hand underneath. I'm not sure if that's normal or not! The breakfast was okay but they were out of a lot of things. No yogurt, no apple juice, no real butter (only vegetable shortening), no bagels. We've stayed at a lot of Hampton Inn hotels and I've never stayed at one so dirty. If we're ever in this area again, I would definitely not return.