I don't get the bad reviews!! We've been here several times this year and I have never had a bad…read moreexperience! The ladies at front are always very nice and helpful and the technicians are awesome also! From making the appointment to actually getting our imaging has never been a problem. We always get here early and usually are in and out in no time! We've had MRI'S, C-scans, X-Rays with no problems whatsoever!!

This was maybe the easiest and fastest medical office visit in my life…read more Check-in was quick. I filled my paperwork in the night before online. I waited about 4 minutes and was taken back on time. The nurse was great and explained everything and set expectations. I had my scan and I was in and out of the scan in less than 10 minutes.

Excellent location with a convenient and easily accessible office location . The staff was very…read morefriendly, welcoming, and helpful throughout my visit. I especially appreciate that they offer Saturday appointments, which makes scheduling much easier for those with busy weekday schedules. Overall, it was a great experience, and I would definitely recommend them

At first I was really discouraged. Doctor sent referral and when they called they indicated they…read moredid not have equipment for the bone density scan so the sent me to the Rockwall location. Got a call stating they don't take my insurance because they are such a new facility so I got referred to the location at Lovers and Greenville. However when I received the call from them I was referred to the one on Merit. Ok so I got confirmation for this location. Than the emails and text messages started. Averaging at 5 text messages and 3 to 4 emails a day till my appointment. Can I tell how annoying that is. Apparently when I showed up for my appointment and told them they just needed to merge my file, really. Also when I tried calling them the person who answered was laughing and really wasn't listening to me. She said come in 15 minutes early to complete your paperwork. You know it would have been nice if this person cared enough to look at my information and notice the problem and corrected it. Now once I got in the check in was smooth and easy. Facility was great and clean. The two ladies that did my scan were great.

Arrived for CT, filled out the paperwork and had a short wait before my name was being called. The…read moretechnician directed me to the machine, explained what the scanner was about to do, and asked if I was comfortable before beginning. Very helpful! The appointment, from beginning to end, was great due to the staff team.

Was referred for CT scan 5 days ago following blunt chest trauma. Chest X-ray showed 5 fractured…read moreribs. CT scan was done to rule out other injuries. Standard of care for results of trauma CT is 15 minutes. It has been five days and still no report. The only thing I got out of them was that they thought that I might have cancer on the abdominal CT, then nothing in spite of numerous calls. I had an abdominal CT in 4/24 at the hospital a block away. I told them that they needed to compare the two CTs. They did not think that it was in their job description to do the comparison. With my 5 rib fractures, I had to drive to the hospital, wait for them to burn a CT, take it to Hunt and wait for them to copy. Now, five days later, I am still waiting for results and concerned about the possible cancer diagnosis. The staff was courteous, but the radiologist(s) were lazy and negligent.

I've been a patient of this office for years. I believe that Dr. Loehr is a good person and cares…read moreabout his patients. However, there is something very broken in this office. I've finally started looking elsewhere for my primary care. Simple tasks such as returning messages or calling me to discuss recent blood work proves to be too difficult for the doctor and his staff. As I'm writing this review, I'm still waiting on a phone call (I've left messages for 6 straight business days). After my physical last year, I had to randomly show up at their office for a copy of my lab work because 2 weeks of messages went unanswered. The specialist that is evaluating me is also having difficulty obtaining labs and records from this office, which is now delaying my treatment plan. The new and improved "patient portal" was supposed to make access to information so much easier, but its become the biggest nightmare of all. Complete and incomplete test results will be uploaded prior to the doctor reviewing them, or sometimes not uploaded at all - which puts me right back into the phone tag cycle. Incompetence + lack of urgency + poor communication = a bad formula for any type of health care office. If you're visiting a doctor, chances are you're dealing with a problem that needs promptness, compassion, and education. You'll find none of those things at this office.

Dr. Loehr has been our family doc for 25 years, and has consistently offered excellent care to each…read moremember of my family, including calling after hours to check on a sick child a time or two.

I will never come back to this place. I tried it and never again, I should've stuck with…read moretouchstone. Horrible miscommunication, and no accountability especially from Cheyenne. Instead of saying sorry for the miscommunication she tried to make it out to be my fault. The only positive was the sono tech. Avoid if you can there's better places with less of a headache.

The staff here at Envision,are pretty incredible. I saw my surgeon postop on December 23 and there…read moreis swelling in my leg so he sent me for an ultrasound. Envision called me right after my appointment to schedule me, there was a cancellation for the same day and so I was able to get my ultrasound done. The staff are knowledgeable, welcoming, and everything was done in a very timely manner. I will definitely start scheduling all my imaging with Envision.

Great hospital with some of the best healthcare staff. The nurse staff is lead by an amazing CNE…read morewho is professional and passionate to those they serve. Some of the best care by top professionals nurses & physicians.

I am highly concerned with the level of wound care my father is receiving while he has been…read moreadmitted (since Tuesday morning) in this hospital. He has a bad wound and was not seen by a wound specialist until Friday at 1pm after I advocated and advocated and advocated for him. A wound nurse was requested on the day of admission and the following day but they never came. A wound doctor was finally requested last night (Thursday). This inadequate level of quality care could have an extremely negative impact on the outcome of his wound. Remind you, this wound was brought to this institutions attention Monday at 2pm when he was taken by ambulance to the ER. I was told by a staff member of this hospital last night that the wound specialists are understaffed and are up to 6 days behind on seeing patients in this facility. I feel this violates my father's patient rights for patient care and safety. I requested to speak to the House Supervisor yesterday evening and have yet to be contacted by them 24 hours after my request was made to the Charge Nurse. I have contacted the Patient Assistant Office to file a formal complaint. We are currently waiting on the CT results (ordered by the Wound Doctor this afternoon) of his foot, to better understand the extent of damage, the level of necrosis and all this wound entails after the neglect inflicted by this hospital.

After years of hip pain, I took the plunge for hip replacement. Dr Bayless. The staff at Ortho…read moresports, the hospital far surpassed my needs and expectations!! I am 65 but feel like I am 25 again with this new hip. Therapy was great ! I cannot express my appreciation for everyone at Ortho, Therapy and Baylor Hospital for the new life they gave me. Annette

I have written several reviews on Dr. Briseno and I can't say enough great things about him. I…read morehave recommended three of my friends to him and I know that they all liked him and was so appreciative that he was recommended. He did my spinal fusion, and it was the best decision ever. Still healing but his bed side manners are the best. I felt like he cared and his entire staff treated my husband and I with concern and empathy because I was in excruciating pain. He is the best and I highly recommend. He truly cares. :)

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible