I recently visited the Indochino location at Westfield Valley Fair while shopping for several suits…read morefor a new job. I had seen some clearance and sale suits online and wanted to reference those options in-store.   Unfortunately, the initial service I received was very disappointing. The first associate(blonde dyed hair asian worker) I worked with discouraged me from the clearance/sale options by saying they were all made from "cheap" linen material that creases easily, which he said explained the discount. That seemed odd to me, especially since these were Indochino's own products. I later noticed that the sale and clearance options included other fabric blends as well, so the information I was given did not appear to be accurate.   Because I did not feel I was getting helpful guidance, I ended up sitting in the store and placing my order online myself. I purchased approximately $2,000 worth of suits before discounts. During that process, the same associate also suggested that I should buy "nicer" suits because of the job I was starting, which came across as judgmental, unprofessional, and inappropriate.   After I completed the online purchase, he helped me schedule a measuring appointment for 3:00 PM. At that point, another associate assisted me, but the experience still felt disengaged and unhelpful. It seemed like the level of interest dropped once the purchase had already been made online.   The reason I am still giving 2 stars is because another gentleman later stepped in and completely changed the experience. He seemed to recognize that the visit had not gone smoothly, took over the appointment, measured me efficiently, offered helpful insight, and explained how the customizations would affect the final suit. His professionalism and service were excellent and were night-and-day compared to the earlier part of the visit.   Overall, the branding is what made me walk in through the door and I have yet to receive the final product but the customer service experience was very inconsistent. The final associate was great, but the earlier interactions made the visit awkward and frustrating.

I booked an appointment to get measured and fitted for a suit for a wedding, and it was honestly…read moresuch a great experience. Valentina greeted me right away and the whole vibe was super chill from the start. She was really kind, professional, and easy to talk to, which made everything feel comfortable. What I appreciated most was how welcoming and judgment-free it felt. As someone who's genderqueer, that meant a lot--there was zero awkwardness, just a really inclusive and respectful environment. I'd definitely recommend working with Valentina if you're looking for a personalized and comfortable fitting experience. I'm excited to get my suit! One small note: pricing didn't really come up during the appointment, so I'd suggest bringing up your budget beforehand. I was lucky that it worked out for me, but it's something to keep in mind.

Alex at Santana Row was attentive and helpful. tried many pants and shirts. Bought six items that…read morefit well

First time buying a suit and I couldn't have had a better experience here. Ask for Alex, she was…read moreincredibly kind, patient, and knowledgeable! She walked me through the different fits, helped me understand what to look for, and gave great advice on putting together the right set. The store has a great selection 10/10 would recommend getting fitted here!

I knew what I wanted to buy when I made an appt with them. They didn't try to up-sell me or sell me…read moremore than only what I wanted. Although it wasn't supposed to be ready for several days, 30 minutes after being fit and leaving, I got an email that my tailored suit was ready. Nice. The suit fits perfectly and seems to be a quality item. Can't complain, will come back for more.

I came to SuitSupply for a very specific and meaningful reason. I wanted a custom tuxedo to walk my…read moreonly daughter down the aisle at her wedding. Given the importance of the moment and the price point, I had high expectations. The initial experience was strong. The consultation, fitting, and in store service felt thoughtful and professional, exactly what you would expect when investing north of a thousand dollars for a tailored tuxedo. Unfortunately, the jacket fit missed the mark. When I raised the concern, the initial response from the tailor left me with the impression that this was simply something I would have to live with. That did not sit right with me given the investment. I asked to speak with the manager, and credit where it is due, he handled the situation extremely well. He took the issue seriously, showed genuine interest in getting it right, and ensured the jacket was adjusted as best as possible so I could confidently wear it for the wedding. After the wedding, they brought me back in to fully redo the tuxedo and included a custom shirt as part of making things right. Unfortunately, the redo was worse than the first fit. I am still not sure how or why that happened. At that point, we started over again, this time with two people taking my measurements and another custom shirt added to the order. Throughout this entire process, the overall professionalism in the store was solid, with the exception of one representative who occasionally missed the mark but did catch himself and apologized. Everyone else genuinely tried to deliver a good experience. Where things consistently broke down was after the order was placed. Something seems to get lost in translation between the store and the suit makers, and that disconnect ultimately undermined the experience. Bottom line. The in store service and intent were good. The execution and consistency of the final product were not. As a result, I will not be a customer moving forward. I truly hope my experience remains the exception. My son, nephew, and son in law are all active SuitSupply customers with multiple custom suits and shirts and have had positive experiences. For me, however, I am now looking for a different long term partner as I continue upgrading my suit closet.

Came into G By Guess to do some back to school shopping. Walked in and we were greeted by the…read moreemployee. I asked her if she can point me in the direction of some jeans that we were looking for. She was unsure so she asked her coworker to help us out and he gave great customer service and took us exactly to what we were looking for. Looked around and they did have some nice clothing items. However they seemed a bit pricey for my price range. Found two pairs of jeans that the granddaughter liked and the total for two jeans came out to $198.00. Maybe it's my generation but I feel this was way overpriced. I expected to get a lot more, but I guess you're paying for the name when you want a brand on your jeans.

Hands down the BEST G By Guess I've ever set foot in…read more Sizings are plentiful, customer service is great, and the store is decent in size. Bonus points because this particular store allows customers to utilize it's dressing rooms during covid times unlike all the other shops I visited. Employees are extremely thorough in making sure they sanitize in between usages. Clothing styles vary from sexy clubby-ish to casual which I absolutely love!! Yes, to all the Plain Janes who like to wear non flashy, super comfortable, every day styles- look no further!! Pricing can be expensive but the quality is legit and will easily handle your multiple washes. 5 stars. This particular G By Guess is amazing.

jeremiah and hannah at shoe palace went above and beyond with amazing customer service super…read morehelpful friendly and made the whole experience easy and enjoyable thank you guys again definitely coming back was greeted and walked up on to see if I needed help with anything as soon as five seconds walked in the door I go to every other Shoe Palace and it's the worst customer service ever. I don't even get a hi welcome to our store and right here off of Tully Road the best customer service so far thank you you guys

Had a great experience today took my boys to get shoes and some clothes and the guy employee was…read morevery helpful and i got a skimask for my son since he plays football.

Probably the worst service I ever received. I came in the check out their $25 ao dais for lunar new…read moreyear. They didn't have much left but I didn't expect it because it was new years the next day. That wasn't the problem though. The problem was that the guy kept trying to sell my friend and I a bunch of dresses that we didn't want. We came in looking for red colored ones, but he only had a few left so we we're planning on going somewhere else. He kept insisting on us getting purples and blues because they were "better colors." We told him no many times but kept insisting on us getting them. However, we saw a white dress that had a cute design and was considering on purchasing it, but saw brown and pink stains on it and put it back. AGAIN, he insisted that we still purchase it because they were not stains and that they were, and I quote, "just wrinkles in the dress, no worries, or stains!" Uhm, I'm pretty sure dresses don't wrinkle from white to PINK. Even though we were looking for only TWO dresses for the TWO OF us, he kept telling us to buy three and even four.... why would two people need four dresses?!?! Overall, he was pretty shady business person. I even spoke in Vietnamese to him to confirm what he was trying to say. I was pretty shocked that he would try to convince us that the brown and pink stains were just wrinkles. Who are you trying to fool?

Low alteration pricing!…read more I've been coming here for years to get some jeans, dresses and jackets altered. The tailor is great- he asked if you want the original hem or new hem with thread color match up and usually have you try the clothing on some he can assure the alterations are done correctly. The original hem usually takes longer then the new hem. His estimated return time is exact and he will work with you if you need the clothing in a hurry. The only downfall to this store is the parking. Its in a Vietnamese plaza with Senter Food market, on the strip that is right in front of the market (parallel). I usually come on the weekdays or when they first open on the weekend to avoid the parking chaos and new drivers. So if you're looking for decent alteration prices, come on by!

Shout out to Georgia and Chris (on separate visits) for exceptionally friendly and excellent…read morecustomer service. The store is always kept well organized and stocked with easy to find sizes. Always a pleasure shopping here and the prices are pretty good especially during sales.

We stopped by here on a mission to "restyle" my brother. The store was empty-ish when we came in,…read moreand when my brother mentioned the look he was going for (smart casual), the salesperson (Alex) working at the register joined us on said mission. He was super, super helpful and found an entire outfit of pieces that looked great and were all basically exactly what my brother was looking for. There was zero pushiness at all and seemed to have a genuinely good time just helping us out and finding what they had that would fit what we were looking for. (I'm honestly genuinely hoping he gets a commission because I feel like this kind of customer service is pretty hard to find these days.) Just as an aside, my brother updates his wardrobe something like once every 5-10 years and balks at the thought of spending more than $20-30 on an article of clothing. We walked out with a shirt, a belt, pants, andddd shoes, so I feel like that's definitely saying something. (Thanks so much, Alex!)

This is an updated 5-Star review to include pictures of my amazing 3pc suit and tie. I can't…read morerecommend Hall Madden Palo Alto enough.

Hall Madden is hands down the best suit experience I've ever had. From the moment I walked in, the…read moreteam was beyond welcoming--super friendly, no pretension, just genuinely great people who clearly care about their craft. The service was exceptional every step of the way, and they made the whole process feel easy and fun. The suit itself? Absolutely incredible. The fit, the fabric, the attention to detail--everything was spot on. It's honestly my favorite suit I own, and I get compliments every time I wear it. If you're looking for a custom suit that feels as good as it looks (and an awesome team to help you get there), Hall Madden is the place.